Panasonic KX-UT248 User manual

Panasonic KX-UT248 manual
Welcome!
Your new IP telephone provides direct access to your telephone system. This manual will help you
achieve optimal use of your Panasonic IP telephone with your telephone system.
We hope you will enjoy using it!
•It is currently not possible, to connect corded headsets to
the Panasonic telephone systems because they do not
feature a headset softkey to activate the headset mode.
•On the KX-UT248 only 21 of the 24 function keys are
available. The other 3 function keys are reserved as line
keys.
•
There is currently no CTI client available for
Panasonic system telephones.

A. Initial operation
1. Requirements
The only thing required to use your Panasonic IP telephone with your telephone system is a sound
broadband connection.
2. Adding an extension
All telephones you receive are preconfigured and connected to the telephone system.
B. Notices
1. Encryption
You have the option of voice encrypting (SRTP) your telephone calls. You can activate this function
for your customer account via the administration portal at any time.
2. “Hot desking”
The basic function of “Hot desking” allows cancelling the registration of existing users and
registering new users to your Panasonic device. This is useful when employees frequently change
their work station but don’t take along
their devices.
After completing the registration process, your configuration is automatically transferred to the new

telephone.
1. Step: Cancelling the registration of the current extension
Press the “Setting” softkey Select “Application” Select “Phone Setting” Select
“Logoff”
The registration of the extension has been successfully cancelled
2. Step: Registering the new extension
Enter the extension number Press the “Enter” softkey to confirm Enter the voicemail PIN
Press the “Enter” softkey to confirm The new extension is now registered. This may take some
time.
C. Operation
1. Basic functions
1.1. Keys/Connections overview
Panasonic KX-UT248 (Front view)
LCD: 4,4 inches LCD
The KX-UT248 features a backlit LCD.
Enter
Confirms the selected entry.
Softkeys (S1 to S4)
To select the functions in the bottom line of the display.
Cancel
Cancels the selected function.
Do not disturb (DND, forced busy)
Activates do not disturb (DND) for your extension. The
telephone won’t ring, same as “for call forwarding...
delayed” to the caller.
VoiceMail
Accesses VoiceMail.
Conference call
To start a 3-way call.
Hold
Places a call on hold. When a
call is placed on hold the
“Hold” light flashes red.

Signal light message/call signal
The light flashes green with an incoming call.
The light is a steady red to indicate a voicemail
message.
Mute
Mutes the
microphone/receiver during a
call.
Currently not defined Microphone
Used for hands-free mode.
Receiver hook
Secures the receiver if the device is mounted on a
wall.
Transfer
Transmits a call to another
party.
Freely programmable function keys
The light on the keys indicates their respective status.
Hands-free mode / Headset
The light on the keys indicates
their respective status.
Page keys
Used to switch the page of flexible buttons displayed.
There are three pages of eigtl flexible buttons.
Redial
Used to redial the last dialled
number.
Navigation keys
For adjusting the volume or to select the desired
entries.
Panasonic KX-UT248 (Back view):
1.2. Placing calls
There are various methods for placing a call:
1.) With the receiver:
Pick up the receiver, enter the number number and press [ENTER] to confirm the telephone
number.
or enter the desired telephone number and pick up the receiver.

2.) With the speaker / microphone:
Enter the telephone number and press [SP-PHONE/HEADSET].
3.) Calling a number from the call list:
Press the softkey and select [Call list] and confirm with [ENTER].
This displays the telephone numbers for the last missed, incoming and outgoing telephone
numbers. Select the respective telephone number using .
Select the respective telephone number and press [ENTER] to place the call.
4.) Calling a number from the phone book:
Press the softkey to access the phone book.
Use the arrow keys to select the respective name. Alternatively, you can also use the “Search”
softkey to enter an initial (or additional letter) and confirm with the “Enter” softkey, which
displays a list of search results.
Select the respective phone book entry and press [ENTER] to place the call.
5.) Dialing the number via function keys:
Press the respective function keys on your telephone to place a call.
Refer to “2.2. Function keys” for options to program function keys.
Refer to the administration portal manual for instructions on configuring the function keys for
your extension.
1.3. Incoming call
There are various options for answering a call:
1.) Using the receiver:
Pick up the receiver.
2.) With the speaker / microphone:
Press the [SP-PHONE/HEADSET] key.
3.) With the headset:
Press the [SP-PHONE/HEADSET] key, when you have connected your headset.
1.4. Missed calls
The telephone display indicates missed calls (e.g.: “Missed calls: 001”).
To view missed calls press the softkey and select [Missed call], then confirm with [ENTER].
Now, you can see a list of missed calls. Use to select the respective call.
1.5. Call pick-up
If the function keys (speed dial, busy field lamps (BFL), etc.) have been configured through the

administration portal and all parties are members of a pick-up group, you can pick up the call from
another extension.
(For details on configuring the busy field lamps (BFL), please refer to the administration portal
manual)
1.6. Hold
1.) During an active call press the [HOLD] key.
The active call is now placed on “Hold”.
2.) Returning to a call on hold.
Press the [HOLD] key again.
The call is now active again.
1.7. Call waiting/Toggle calls
1.) If you are already have an active call, one of the function keys lights up green.
2.) The call waiting tone indicates a second call is coming in. At the same time, another function key
rapidly flashes green. Press the function key (next to the rapidly flashing LED) to accept the call.
3.) You can now toggle between the two calls by directly pressing the two function keys. The active
call is indicated with a consistent green LED and the waiting call with a flashing green LED.
4.) To end a call, simply hang up the receiver during the active call.
1.8. Conference calls/Toggle calls

Your Panasonic system telephone allows you to place a 3-way call.
1.) Call party 1.
2.) Once party 1 has been reached, press the [CONF] key. The active call is now placed on “Hold”.
3.) Now call party 2 and wait until party 2 has been reached.
4.) Now press the [CONF] key to activate the 3-way call. The display now indicates Conference.
Removing a party from a conference call / toggling:
1.) Press [HOLD] key during a conference call.
2.) Both parties are placed on hold and another line is now open.
Note: Once [HOLD] has been pressed you cannot continue the conference call.
3.) To switch between the two parties (toggle), please press the respective function keys on the right
side of your Panasonic telephone indicating the lines in use (these can only be function keys, which
have not yet been programmed). The function key flashes green when the party is placed on “hold”.
A steady green light indicates you are in an active call.
4.) To end one of the calls, simply hang up while the call with this party is active.
5.) The party is now disconnected.
6.) Press the flashing green function key on the right side of the telephone. You can now continue the
conversation with party 2.
Notes:
A conference call with more than 3 parties can easily be set up on the administration portal:
Please refer to the administration portal manual.
Toggle refers to switching between 2 different telephone calls. Toggle places one of the
parties on hold and they then hear the telephone system’s hold music while you continue
speaking to the other party.
1.9. Announced call transfer
1.) During an active call press the [TRANSFER] key.
2.) Now dial the party to whom you would like to transfer the call.
To do so, enter the party’s telephone number and press [ENTER] to confirm.
3.) Wait for the other party to answer, then announce the call.
Note: If necessary, this step can also be omitted.
4.) Press the softkey .

1.10. Unannounced call transfer
1. During an active call press the BTrf softkey.
2. Now dial the party to which you would like to transfer the call.
3. To do so, enter the party’s telephone number and press [ENTER] to confirm.
Hang up the receiver.
1.11. Call forwarding
The following call forwarding options are available. You can activate or deactivate call forwardings
via the telephone menu's call settings.
Permanent call forwarding
All incoming calls will be forwarded directly
Forward if busy
New calls will be forwarded immediately, when coming in during an active call. This redirection
works only, if the Call Waiting function is deactivated.
Delayed call forwarding
A call will be forwarded after a preset time.
If unavailable
The “Call forwarding … if not available” function only works if the end device is not registered to the
telephone system:
When the Internet connection fails or there is no LAN connection.
If “call forwarding …if unavailable” is programmed for a direct extension (e.g. extension 123 -
John Doe) and a caller calls the direct dial number for the extension directly, call forwarding
applies. If the extension is a member of a queue or a group and the queue or group receives a
call, call forwarding for the individual extension no longer applies! In general, the destination
should always be an available destination number. I.e., make sure that no voicemail or
announcement comes on.
You can also set up call forwarding via the XML menu.
To do so, please press the “Setting” softkey then “Application” then “Call Settings”
and then “Call Forwarding”: Here, you can select between fixed (permanent) call forwarding,
call forwarding if busy, delayed call forwarding and call forwarding if no answer.
To cancel call forwarding simply repeat the above steps.
2. Advanced telephone features

2.1. Overview
The various telephone system functions (e.g. queues, timing, groups, etc.) can be configured on the
administration portal. For detailed configuration information, please refer to the administration
portal manual.
You can also configure the initial settings for the Panasonic telephone using the softkey “Setting”
“Application”. The following functions are available after pressing “Application”:
Call settings
Call waiting - define whether this function should be activated.
Timeout – set the ringing time.
Intercom - the intercom function enables speaking directly to a linked extension through the
system, without dial tone and ring tone.
Caller ID block - set your entire number to be shown to the party being called, the
switchboard number to be displayed or all caller ID information to be blocked.
Call forwarding - activate the function Call forwarding
Parallel call - configure another telephone or your mobile phone to ring in addition to your
telephone when a call comes in. You can then answer the call with one of the two telephones.
Telephone settings
Automatic redialling
Suggests number (if necessary, remove function)
Ring tone
Define as primary device
Logoff
System settings
(enables or disables services; for set-up see administration portal manual)
Queues
Log into an existing queue directly via the telephone.Simply use to select the desired queue and
press [ENTER] to confirm. To log out of the queue, select the respective queue again and press
[ENTER] to confirm.An “x” before a queue indicates you are already logged in.
2.2. Function keys & codes
On the administration portal you can assign the following functions to any function key:
Telephone number
Busy Field Light (BFL)
Intercom
Function code
Services
Please refer to the administration portal manual for detailed information.

Telephone number
You can program any telephone number to one of your function keys. Pressing the programmed
function key then starts a telephone call.
Busy Field Light (BFL)
1.) You can program any extension to one of your function keys. Pressing the programmed function
key starts a telephone call.
2.) A flashing LED for the respective function key indicates an incoming call to the extension. To
pick up the call, simply press the flashing function key. In order to pick up calls, all parties must be
members of a pick-up group.You have now picked up the call.
3.) If the monitored extension (Busy Field Light (BFL)) is busy, the LED for the respective function
key remains lit.
Program field keys freely programmable as function keys
Note: 8 function keys can be configured on each of the 3 pages so there are 24 function keys in
total. You can switch between the pages by pressing the page keys below the function keys.
ATTENTION: only 21 of the 24 function keys can be used. The last 3 function keys are
reserved as line keys.
Intercom
Program any extension to one of your function keys, to then be able to communicate with this
extension directly via the intercom by pressing this function key. However, the other party must also
have the intercom activated on their telephone. Intercom refers to a conventional intercom system
(similar to walkie-talkies), directly connecting you to the other party’s speaker by pressing the
assigned function key.
Function code
You can also program functions such as call forwarding to function keys by entering various codes
(see “Functions via control codes (* codes)” leaflet). Pressing the programmed function key then
activates or deactivates this function.

Services
Program any telephone system feature (queue, caller group, virtual conference room, etc.) to one of
your function keys. This requires the service being assigned to an extension. Pressing the
programmed function key then initiates a call to the service.
Functions via *-codes
Control codes allow direct access to the telephone system’s functions. The following codes apply:
Code Description
**## Restart devices, only for snom devices!
#+n Use outside line "n" to call the telephone number ("n" replaces the “0” otherwise required
to access an outside line)
*1 Start and end voice recording (if this function is enabled for the extension)
*11+TN Permanent call forwarding to telephone number (TN)
**11 Cancel permanent call forwarding
*12+TN If not available, forward to telephone number (TN)
**12 Cancel call forwarding if no answer
*13+TN If busy, forward call to telephone number (TN)
**13 Cancel call forwarding if busy
*14+TN If not registered, forward to telephone number (TN)
**14 Cancel forward if unregistered
*2+Speed dial Directly dial the extension/telephone number via speed dial
*3 Pick up the last call ringing on the system
*3+EXT Pick up call coming in to the extension (EXT)
*490 Activate call waiting
**490 Deactivate call waiting
*5 If busy, automatic callback activated
**5 If busy, automatic callback deactivated
*55 Specify primary device within a premium extension (Premium Package)
*73+nnnn1Call eFax additional costs will occur
*74+nnnn1Call time control nnnn
*75+nnnn1Call group nnnn
*76+nnnn1

*76+nnnn1Call announcement nnnn
*77+nnnn1Call queue nnnn
*791
*791 Access voice mail for this extension with password
*791158 Access voice mail for extension 158, with the password for 158!
*11*791 Transfer your calls to your voice mail
*11*791158 Transfer your calls to the voice mail of the extension 158
*792 Access voice mail entering extension number, e.g. for remote enquiry
*80 Activate intercom
**80 Deactivate intercom
*80+NST Intercom to extension (EXT)
*84+nnnn1Become member of the queue with service ID nnnn
**84+nnnn1Leave queue with service ID nnnn
*85 Echo extension
*86 Block caller ID (CLIR)
*860 Show main number as telephone number
**86 Show telephone number incl.direct dial (CLIP)
*87 Subscribe to Skill-set
**87 Unsubscribe to Skill-set
*9+Project Number Define a project number for outbound calls. (Note: The project number is only valid for
the very next outbound call)
Function codes for conference rooms during an active conference.
** Help
*2 Activate or deactivate mute.
*3 Express your needs.
*5 Activate or deactivate mute of all participant.
*6 Lock the conference.
1) nnnn is the four digit Service ID with leading zeros (0). For example, in a callgroup, IVR, eFax, etc. This
means: is the Service ID "1", "0001" must be entered when entering the function code.
3. Voicemail
3.1. Initial set-up
When accessing the voicemail system for the first time, you should also set up your personal
voicemail.
For more detailed information, please refer to the voicemail leaflet.
1.) Press the voicemail key on the Panasonic telephone to access the voice menu of the
voicemail system.
2.) Then select “0 Mailbox Options” to set up your voice mailbox

3.) Now, press “1” to record a message in the event you are unavailable.
4.) Now, record your message and press “#” to end the recording.
5.) Press “1” to accept the recording, “2” to replay the recording, and “3” to rerecord.
Note:
The administration portal allows you to set up custom voicemail announcements for each extension.
However, they must be in .mp3 or .wav format.
3.2. Accessing voicemail
1.) By pressing the voicemail key .
2.) By dialing the extension assigned on the administration portal for accessing voicemail.
Note:
You can also have your voicemail messages emailed to you, which can be set up on the
administration portal.
Please refer to the administration portal manual.
4. IP address
4.1. Where can I find the telephone’s IP address?
1.) Press the “Setup” softkey.
2.) Use the navigation keys select the “Display information” menu and press [ENTER] to
confirm.
3.) Use the navigation keys to select the “IP address” menu to display the telephone’s IP
address.
D. Where can you find help with your telephone system?