Philips VOIP321 User manual

User manual
Charge the handset(s) for 24 hours before use !

3
EN
3Contents
4 Important information
6 What’s in the box
7 Your VOIP 321
9 Icons on the handset display
10 Install
12 Connect
13 Main menu
14 Call
21 Phonebook
24 Call log
25 Redial list
27 Other features
35 Using the intercom
37 Default settings
38 Troubleshooting
39 Informations
41 Index
Contents

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Instructions for use for the VOIP 321
The VOIP321 is a Skype ready USB / PSTN phone, capable of voice communication through Internet protocol
as well as on a normal telephone line.
For your safety
Safety information
This telephone is not designed for making emergency telephone calls when the power fails. An alternative
should be made available for access to emergency calls.
Power requirements
The product requires an electrical supply of 220 - 240 volts, single phase alternating current, excluding IT
installations defined in standard EN 60950.
Battery requirements
The handset requires power source of two rechargeable NiMH batteries, size AAA 1.2V 650mAh. IF THE
INCORRECT TYPE OF BATTERIES ARE USED, A WARNING MESSAGE WILL BE DISPLAYED.
Safety precautions
> Do not allow the handset to come into contact with liquids or moisture.
> Do not open the handset or base station. This could expose you to high voltages.
> Do not allow the charging contacts of the charger or the battery to come into contact with extraneous
conductive materials.
> There is a slight chance that the telephone could be damaged by an electrical storm. It is recommended
that users unplug the phone from the USB socket and the phone line from the phone wall socket during
a storm.
> Do not use the handset in an explosive hazard area such as where there is gas leaking.
> Young children should be supervised to ensure that they do not play with the telephone.
> Because the phone works by sending radio signals between the base unit and the handset, wearers of
hearing aids may experience interference in the form of a humming noise.
> We advise that this phone should not be used near intensive care medical equipment or by persons with
pacemakers.
> Your phone can interfere with electrical equipment such as answering machines, TV and radio sets if placed
too close. It is recommended that you position the base unit at least one meter from such appliances.
WARNING : The electrical network is classified as dangerous according to criteria in the standard
IEC 60950. The only way to power down this product is by unplugging the power supply from the
electrical outlet. Ensure the electrical outlet is located close to the apparatus and is always easily
accessible.
CAUTION : RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. Never
use non-rechargeable batteries; use recommended type supplied with this telephone. NiMH batteries
must be disposed of in accordance with the applicable waste disposal regulations.
Important information

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Install requirements
In order to use the phone, your computer should meet the following requirements :
• PC running Windows 2000 or XP
• 400 MHz processor
• 128 MB RAM
• Free USB slot on the PC
• Internet Connection (boardband recommended)
Need help
For more information on troubleshooting and FAQ’s:
Online help : www.p4c.philips.com
Troubleshooting : see page 38
DFU update on : www.p4c.philips.com
Important information

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What else you need :
A desktop or a laptop
with free USB port A telephone line
• Internet connection
(broadband recommen-
ded)
• Only the Skype version
printed on the CD ROM
is granted for a full
compatibility. New
feature may not work
with VOIP 321 when
upgrading Skype.
What’s in the box
Quick start guide
1
2
3
Connect
Install
Enjoy
Welcome
Handset VOIP 321 Base station VOIP 321
Quick Start Guide 1 power supply for base station
and 1 power supply for charger
Line Cord and line adaptor (if relevant) to plug the
RJ11/RJ11 Line Cord (see below) in your wall plug
2 AAA Battery
Battery door Charger
Installation CDROM

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1
3
7
8
9
11
12
13
4
2
5
6
10
1415
Your VOIP 321
Overview handset
1Earpiece
2Display, icons see page 9
3 Menu key & Softkey OK
Use to enter menus.
Use to select menu.
Use to confirm an operation.
4 Redial, Mute & Softkey Back
Use to switch between call details.
Use to enter dial list.
Use to redial last dialled number.
Use to mute/unmute a call
Use to delete text and digits.
5 CID & Scroll up Key
Use to enter call list.
Use to scroll up items
Use to increase ringer and receiver volume.
6 Phonebook & Scroll down Key
Use to access phonebook.
Use to scroll down items.
Use to reduce ringer and receiver volume.
7 Off & Exit Key
Use to end a call.
Use to exit menus.
Use to turn the hanset ON/OFF.
8Talk&RecallKey
Use to make and receive calls.
Use to send flash signal.
Use to pick up or make second incoming calls on Skype.
9 0 and + key
Use to enter 0 when making a call.
Press and hold to enter + while making SkypeOut calls.
10 Pound, Ringer off & Pause Key
Use to enter a pause.
Use to turn the ringer on/off.
11 Star & Key lock Key
Use to lock the keypad.
12 Intercom and Conference Key
Use to make intercom calls.
Use to set up 3-way conference.
13 Microphone
14 Loudspeaker Key*
Use to turn the speaker on/off.
15 Skype key
Use to make SkypeOut calls.
Use to launch Skype contact list.
*Warning ! Handsfree activation could suddenly increase
the volume in the loudspeaker to a very high level. Make
sure the handset is not too close to your ear.

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Main features
• Contact list display on handset.
• Connection and Skype status display.
• Skype status display for each contact on the contact list.
• Change your online status on the handset.
Dual line phone
• Able to receive calls from Skype as well as from regular telephone line.
• User selectable melodies for each line for easy recognition.
• Call waiting alert when there is another incoming call from another line.
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1
Overview base station
1 LED on base station
2Pagingkey
Use to page the handset.
Use to register a handset.
- On when the base is powered up.
- Blinks normally when there is an incoming telephone call or
during a telephone call.
- Blinks slowly while paging the handset.
- Blinks quickly during registration mode.
- Steady ON when the USB is plugged in and the base is powered
up.
- Flash when there is data communication with USB.
Your VOIP 321

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When being used for the first time, it is sometimes necessary to wait until the battery is
sufficiently charged before the icons appear on the display.
The display gives information about the operation of your telephone. Following icons can be
shown in the headline of the display.
Base/Handset link.
Telephone call in progress.
Battery full; 2/3 full; 1/3 full; Empty, please charge.
Loudspeaker is turned on.
The alarm clock is turned on.
The ringer is turned off.
There is a new Caller ID record or Caller ID records are being reviewed.
Message Waiting Indicator.
Skype call in progress.
Digits/characters on the right.
More menu options are available upward.
More menu options are available downward.
OK/Confirmation of selection.
Press to return to the previous screen.
Press to erase text or digits.
Icons on the handset display

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How to install the software
Before using your phone, please install the VOIP321 driver provided in the
enclosed CD.
To install the VOIP321 driver :
1. Insert the installation CD into the PC's CD ROM (or DVDROM)
drive.
2. The installation program will start automatically.
3. Follow the instructions on the screen.
4. Click on Quit.
5. Remove the installation CD from the PC's CD ROM (or DVDROM)
drive.
> If your operating system is Windows 2000, you need to restart your PC to
complete the setup.
> The VOIP 321 driver should autostart if this option is checked during
installation.
Getting Ready
To start making Skype call
1. Power up your base and connect your USB base on a free USB port of
your PC if you have not already done so.
2. Start the VOIP 321driver by double clicking on the shortcut icon
created on your desktop if it is not already started.
3. If this is the first time you use the VOIP 321 driver, you will see the
message ANOTHER PROGRAM WANTS TO USE SKYPE.
Simply select ALLOW THIS PROGRAM TO USE SKYPE and
press OK.
4. Start Skype if the VOIP 321driver has not started Skype for you; login
to your Skype account.
5. From Skype, click on Tools. Select Options. Select Sound Devices
from the left.
6. For XP user, select Philips VOIP321 from Audio IN, Audio OUT
and Ringing pull down box. Press SAVE.
For Windows 2000 user, select USB Audio Device from Audio IN,
Audio OUT and Ringing pull down box. Press SAVE.
7. Now your phone is ready for use. The status icon should be shown on
the handset to indicate your current status.
About the VOIP321 Driver
Once VOIP 321driver is installed and started on your PC, a tray icon will
be shown when the VOIP321 driver is loaded.
TIP : If for some reason the installation does not start automatically :
- Click on Windows START and then Run.
- Type explorer and navigate to the CD ROM (or DVDROM) drive.
- Double-click on Setupwizard.exe.
Install

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Double click on the tray icon will return the ABOUT page of the
VOIP 321driver, where the current status will be shown. If there are
problems with the connection, the problem will be displayed; otherwise
CONNECTED will be shown.
Right click on the tray icon either to stop the VOIP 321 driver or to see
the status of VOIP 321 driver.
Adjusting the handset speaker volume on
your PC
The earpiece volume setting on your PC affects the sound quality of your
phone.
Please follow the steps below to adjust your earpiece volume.
On the PC, click on the Start button and select Settings. Select Control
Panel.
For Windows 2000 users,
• Click on Sound and Multimedia.
• Under Sounds and Multimedia Properties, select the Audio tab.
• To adjust the earpiece volume, select USB audio Device from the
Preferred device pulldown menu under Sound Playback; to adjust
the microphone volume, select USB audio Device from the
Preferred device under Sound Recording.
• Click the Volume button.
• Adjust the volume using the slider. Close the window when finished.
• When finished, click CANCEL to retain audio driver selection.
For Windows XP users,
• Click on Sound and Audio Devices.
• Select the Audio tab.
• To adjust the earpiece volume, select Philips VOIP321 from the
Default device pulldown menu under Sound Playback; to adjust
the microphone volume, select USB audio Device from the Default
device under Sound Recording.
• Click the Volume button.
• Adjust the volume using the slider. Close the window when finished.
• When finished, click CANCEL to retain audio driver selection.
Note : Before exiting sound and audio properties, please make sure
that Use only Preferred Devices (for Windows 2000 user) or
Use only Default Devices (for Windows XP user) checkbox is
checked. Once this checkbox is checked, you will be able to separate
the audio path of your PC, such that audio from Skype will come out
from the handset and audio from other PC applications will come out
from the preferred audio device.
Install

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1. Connect the output plug of the base adapter to the adapter socket on
the back of the base unit and the base adapter to the wall main supply.
A click should be heard when the cord is properly connected to the
base.
2. Connect the USB plug directly to your PC's USB slot.
3. Connect the telephone line cord to the phone socket on the back of
the base unit and to the plug (optional and country dependent) then
wall phone socket.
4. If you have bought a multi-pack product, each extra handset comes
with a charger and adapter. Connect the adapter to the wall main
supply.
5. Place the 2 rechargeable NiMH AAA batteries (included), observing
their polarities, into the battery compartment on the handset.
6. Slide the battery door firmly into place.
7. Place the handset on the charger and let the batteries continuously
charge for 24 hours before using. The handset may get warm during
the initial charge. This is normal.
8. Please note that handset may not turn ON for up to 15 minutes if the
batteries are too low.
9. To set the language of your handset, press any key when you see
WELCOME. Select your country and press OK.
Note : Install the drivers and software first (see page 10) and
connect the USB phone only once it is done.
Note : You may find in the box the line adaptor delivered separately
from the line cord. In this case, please, first plug this line adaptor onto
the line cord before connecting it to the line socket.
Note : Before first use, put the product on the charger and charge
batteries for 24 hours minimum.
Connect

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Your phone offers a variety of functions and features that are grouped in the menus.
To access the main menu, press and press UP / DOWN to browse the menu.
Press to exit the menus.
Main menu
SKYPE PHONEBOOK
Private Shared
Contacts
User Status
Voicemail
Credits
View
Add
Edit
Quick Dial
To S h a r e d
Delete
Delete All
Status
View
Add
Edit
To P r i v a t e
Delete
Delete All
Status
CLOCK / ALARM PERSONAL SET ADVANCED SET
Set Clock
Set Alarm
Alarm Tone
Handset Tone
Handset Name
Contrast
Auto Answer
Backlit
Language
Recall Time
Dial Mode
Pause
PABX
Baby Call
Registration
Base Select
Delete HS
Change PIN
Reset
Call records menu
Missed Received Dialled
To P r i v a t e
To S h a r e d
Delete
Delete All
To P r i v a t e
To S h a r e d
Delete
Delete All
To P r i v a t e
To S h a r e d
Delete
Delete All
Main menu

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General Information
Before any call is made, please note the following.
Emergency Calls
Skype does not support emergency call; all emergency calls will be routed to the telephone line.
Low battery warning
If your phone is almost out of battery during a call, it will sound an alert tone. Place your phone on the charger
for charging as soon as possible or it would turn off when it is out of battery. Placing the phone on the charger
for charging will end the current call.
Call timer
The call timer shows the duration of your current call on display. It is shown in minutes and seconds (MM-SS)
in the first hour. After that, it will be shown in hours and minutes (HH-MM).
Make a Skype call
1. Press to access Skype contact list.
2. Press UP / DOWN to select the Skype user you would like to call.
3. Press or to call the selected contact. The selected contact's name will be displayed and
called.
Note : The contact list shows the Skype contact list of the user who is currently logged in to Skype on
the PC. The icon on the left of each entry shows the online status of that entry. See page 34 for user
status display icon.
TIP : Search by letter - Using the keypad, enter the first letter of the name you wish to find.
E.g. If you want to find the contact name "Peter", press once should return the first contact begins
with the letter P.
E.g. If you want to find "Sam", press four times, the first contact begins with the letter S will be
selected.
Note : You can also change your online status on the handset. Refer to the menu - Skype section for
instruction on how to change online status, see page 34.
Note : The full name of the contacts on the contact list will be shown. If you want to view the contact's
Skype ID, press when the contact is selected. If a SkypeOut entry is selected, the number of the
entry will be shown.
Making a Skype call while the Telephone line is in used
If you have two handsets, you can make a Skype call while another handset is on a Telephone call.
To make a Skype call while the telephone line is in used, follow the instruction in “Make a Skype call”,
page 14. If the Skype line is in used, UNAVAILABLE will be shown when you attempt to launch the
contact list, or busy tone will be returned.
Call

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Make a SkypeOut call
1. Press to access Skype contact list.
2. Press UP / DOWN to select the SkypeOut number to call.
3. Press or to call the selected contact. The selected number will be displayed and called.
OR
Enter the SkypeOut number and press to make a SkypeOut call.
Answer a Skype call
When you receive a call,
If the incoming call is from the Skype line, the Skype melody will ring and will flash in the display and the
Skype ID will display on the phone.
Press to answer the call.
End a Skype call
Press or place the phone on the charger will end the call and return the phone to idle mode.
Note : In order to make SkypeOut calls, you need to purchase SkypeOut credits; please go to
http://www.skype.com/store/buy/skypeout.html for further details.
When making SkypeOut calls, it is necessary to dial the country prefix of the phone number you are
calling, i.e. 00, 011 or +.
For example, when making calls to North America: 00-1-905-5251258 or 011-1-905-3456622
when making international calls: 00-852-25447555 or [phone]
To enter +: In idle mode, long press .
Note : Press to delete an incorrect digit. Long press or press to return to idle
mode.
Note : You will be able to receive second incoming call from the other line (i.e. receive a telephone call
while on a Skype call). A special call waiting tone will be heard and the caller ID will be shown on the
display.To pick up the call on the other line, end the current call and press again.
Call

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Reject a Skype call
To reject an incoming Skype call, press when the call is received on the handset.
The incoming call information will be stored in the MISSED call list.
3- way Skype conference
You can start a 3-way Skype conference call.
1. Call the first party.
2. After the first party answered the call, put the first party on hold by pressing and make a Skype call
to the second party.
3. When the second party answered the call, press and hold to join the two parties.
Recall
While on a call, you can use the recall function to make a second outgoing call or receive a second incoming call.
To make a second outgoing call while on a Skype call,
1. While on the first call, press .
A dial tone should be heard; the first call will be put on hold.
2. To call a Skype contact, press to obtain the contact list; select the contact to call and press .
3. To make a SkypeOut call, enter the number to call.
4. To return to the first call or to toggle between calls, press .
To make a second outgoing call while on a telephone call (note: this is a network dependent feature),
1. While on the first call, press .
A dial tone should be heard; the first call will be put on hold.
2. Enter the number to call.
3. To toggle between the two calls on the telephone line, press .
Note : If you are using Skype, you will be able to make or receive second calls without extra charges.
However if you are using the telephone line, you have to subscribe to the call waiting service from your
local service provider to use this feature.
Note : You can only make second outgoing call via the line your current call is on. If you are currently
on Skype call, you can make a second call to a contact on your Skype list or a SkypeOut call; if you are
currently on telephone call, you can make a second call to another landline number.
Call

17
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To receive a second incoming call (note: this is a network dependent feature),
1. When there is a second incoming call, a call-waiting alert will be heard; if the second incoming call is from
the other line, a special call-waiting alert will be heard.
2. If the second incoming call is from the other line, press to terminate the current call first.
3. Press to pick up the second call.
4. Press again to return to the first call, and to toggle between the two calls if both calls are on the
same line.
Chaining Dialling
You can dial out numbers from the phonebook even after you have seized the phone line. And there is no
limit to the number of times chain dialling is accessed.
1. During off hook, press DOWN for 2 seconds to access the phonebook.
2. Press UP / DOWN to scroll through the phonebook records or you can use the number keys to
jump directly to the record starting with the corresponding letters of that key.
3. Press OK.
Skype voice mail access
Your phone allows you to access your Skype voicemail box with just a few presses.
Retrieving voicemail
When there are new voicemails waiting for you, the icon will appear on the top line of the display during
standby. The icon will be gone when there is no more new message in your voicemail box.
1. Press .
2. Press UP / DOWN to select SKYPE and press OK.
3. Press UP / DOWN to select VOICEMAIL and press OK.
Note : If you decide to quit using chain dialling, simply press DOWN for 2 seconds again to exit.
Note : To get a voicemail account, please go to http://www.skype.com/products/skypevoicemail/ for further
details.
Call

18
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4. Press UP / DOWN to select the voicemail to listen to and press .
5. Press UP / DOWN to select PLAY to play the message.
Deleting a voicemail
1. Press .
2. Press UP / DOWN to select SKYPE and press OK.
3. Press UP / DOWN to select VOICEMAIL and press OK.
4. Press UP / DOWN to select the voicemail to delete and press .
5. Press UP / DOWN to select DELETE and press OK to confirm.
Deleting all voicemails
1. Press .
2. Press UP / DOWN to select SKYPE and press OK.
3. Press UP / DOWN to select VOICEMAIL and press OK.
4. Press to enter the voicemail menu.
5. Press UP / DOWN to select DELETE ALL and press OK.
6. A confirmation prompt should be shown; press OK to confirm.
Note : While you are browsing the voicemail list, an asterisk (* ) is used on the second line to indicate
that the voicemail is new.
Call

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Make a telephone call
Call from telephone line
1. Press to obtain the line; a dial tone should be heard.
2. Enter the number to dial.
Pre-dial
1. Enter the number you want to call. The number will appear on the display.
You can enter up to 20 digits.
2. Press to dial the number.
Answer a call
If the incoming call is from the landline, the landline melody will ring and will flash in the display.
The caller ID will display if you have subscribed caller ID service from your local telephone service provider.
Press to to answer the call.
End a call
Press or place the phone on the charger will end the call and return the phone to standby.
Quick dialling
You can assign frequently dialled number from the phonebook to keys on the handset. Once assigned, press
and hold the key on the handset during standby will dial the stored number. The number will be dialled using
your landline.
Note : Long press where you want to enter a pause.
Making a Telephone call while the Skype line is in used
If you have two handsets, you can make a Telephone call while another handset is on a Skype call.
To make a telephone call while the Skype line is in used, follow the steps in “Make a telephone call”,
page 19. If the telephone line is in used, busy tone will be returned.
Call

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Call in progress
Set the earpiece volume during a call
You can increase or decrease the volume of a caller's voice during a call. There are 5 volume levels for
selection.
To adjust the volume, during a call :
1. Press UP or DOWN . The display shows the current volume level.
2. Press UP or DOWN again to adjust the volume.
Microphone mute
During a call, if you wish to speak to someone privately without having the caller hear your conversation,
1. Press ; the caller cannot hear you, but you can hear the caller.
2. Press again to communicate with your caller again.
Handsfree call (Speaker)
Handsfree provides the convenience of talking to the caller without holding onto the phone. You can
communicate by using the speaker/microphone of the phone. Handsfree also allows others in the room to be
involved in the conversation if you are not using the headset.
If you want to use the phone's speaker, during a call,
1. Press .
You can hear the caller over the loudspeaker and you can speak via the microphone. will appear on
the display.
2. Press again to deactivate the handsfree mode.
Setting the loudspeaker volume during a handsfree call
1. While the phone is off hook, press UP or DOWN . The display shows the current volume level.
2. Press UP or DOWN again to adjust the volume.
Note : Besides adjusting the volume on the handset, you might also need to adjust the volume on your
PC in order to set the speaker to the most comfortable volume.
Please refer to “Adjusting the handset speaker volume on your PC”, page 11 for information on how to
adjust the volume on the PC.
Call