Phonak Audeo P-RL User manual

Phonak AudéoTM P-RL
User Guide
Phonak Audéo P-RL
Phonak Audéo P-RL Trial

2 3
Your hearing aid and charger details
Hearing aid models Earpieces
cAudéo P-RL (P90/P70/P50/P30) cDome
cAudéo P-RL Trial cSlimTip
     ccShell
Charging accessories
cCharger Case Go
incl. power supply and USB cable (< 3 m)
If no box is checked and you do not know the
model of your hearing aid or charging accessories,
please ask your hearing care professional.
The hearing aids described in this user guide
contain a built-in and non-removable rechargeable
lithium-ion battery.
The charger contains a built-in and non-removable
rechargeable lithium-polymer battery.
Please also read safety information regarding
handling rechargeable hearing aids (chapter 23).
Wireless hearing aids
Phonak Audéo P90-RL
Phonak Audéo P70-RL
Phonak Audéo P50-RL
Phonak Audéo P30-RL
Phonak Audéo P-RL Trial
Charging accessories
Phonak Charger Case Go
2021
2021
2021
2021
2021
2021
This user guide is valid for:

5
Your hearing aids and charger have been developed
by Phonak – the world leader in hearing solutions based
in Zurich, Switzerland.
These premium products are the result of decades
of research and expertise and are designed to keep you
connected to the beauty of sound! We thank you for
making such a great choice and wish you many years of
listening pleasure.
Please read the User Guide carefully to make sure that
you understand and get the best out of hearing aids.
For more information regarding features, benets, setup,
use and maintenance or repairs of your hearing aid and
accessories – contact your hearing care professional or
manufacturer representative. Additional information can
be found in the Data Sheet of your product.
Phonak - life is on
www.phonak.com
Contents
Your hearing aid and charger
1. Quick guide
2. Parts of the hearing aid and charger
Using the charger
3. Preparing the charger
4. Charging the hearing aids
Using the hearing aid
5. Left and right hearing aid markings
6. Putting on the hearing aid
7. Removing the hearing aid
8. Multi-function button
9. On/O
10. Tap Control
11. Connectivity overview
12. Initial pairing
13. Phone calls
14. Flight mode
15. Rebooting your hearing aid
7
9
12
13
18
19
20
21
22
23
24
25
27
32
35

6 7
Further information
16. Operating, transport and storage conditions
17. Care and maintenance
18. Exchanging the earwax protection
19. Service and warranty
20. Compliance information
21. Information and description of symbols
22. Troubleshooting
23. Important safety information
36
38
41
52
54
61
68
74
1. Quick guide
Left & right hearing aid markings
Charging your hearing aids
Blue marking for left
hearing aid.
Red marking for
right hearing aid.
After placing your hearing aid
in the charger, the indicator
light on the hearing aid will
show the charging state of the
battery until it is fully charged.
When fully charged the
indicator light will be
constantly on, i.e. solid
green light.
Before using your hearing aid for the rst time, it is
recommended to charge it for 3 hours.

8 9
Multi-function button with indicator light
The button has several functions. It
functions as an on/o switch, a volume
control and/or a program change depending
on the hearing aid programming. This is
indicated in your individual instructions.
Phone calls: If paired with a Bluetooth®
enabled phone, a short press will accept
and a long press will reject an incoming call.
On/O: Firmly press the lower part of the button for
3 seconds until the indicator light blinks.
On: indicator light is solid green
O: indicator light is solid red
Enter ight mode: When device is o, press the lower part
of the button for 7 seconds until the solid orange light
appears. Then release the button.
Tap Control (only available for models P90 and P70)
If paired with a Bluetooth enabled device, multiple functions
can be accessed using Tap Control, please refer to chapter 10.
This is also indicated in your individual instructions.
To use Tap Control tap the top of your ear twice.
2. Parts of the hearing aid and charger
The following pictures show the hearing aid model and
charger accessories described in this user guide. You can
identify your personal models by:
• checking “Your hearing aid and charger details” on
page 3.
• comparing your earpieces, hearing aid and charger with
the following models.
Anchor (optional)
Speaker
(without earpiece attached)
Audéo P-RL
Audéo P-RL Trial
Tube
Possible earpieces
cShellSlimTipDome
Multi-function button
with built-in
indicator light

10 11
Cavity for earpieces
Indicator light for
internal battery status:
0% - 25%
25% - 50%
50% - 75%
75% - 100%
Hearing aid charging slots with left/right indicators
Charger Case Go
Charger Case lid
USB-C connection to external power supply
USB cable (< 3 m) Power supply
External power supply
Reset button
Indicator light for
power connection

12 13
3. Preparing the charger
a) Plug the larger end of
the charging cable
into the power
supply.
b)Plug the smaller end
into the USB port on
the charger.
c) Plug the power
supply into a power
outlet.
d)The indicator light is
green when the
charger is connected
to the power supply.
The Charger Case may also be
used without an external power
supply.
Connecting the power supply
ab
d
c
Power supply Specications
Power supply input voltage 100-240 VAC, 50/60 Hz,
current 0.25 A
Power supply output voltage 5 VDC +/-10%, current 1 A
Charger input voltage 5 VDC +/-10%, current 500 mA
USB cable specications 5 V min. 1 A, USB-A to USB-C,
maximum length 3 m
4. Charging the hearing aids
The Charger Case Go contains a built-in and
non-removable rechargeable lithium-polymer
battery.
If the built-in battery is fully charged, the hearing
aids can be charged 3 times.
Low power: You will hear two beeps when the
hearing aid battery is low. You will have
approximately 60 minutes before you have to
charge the hearing aids (this can vary, depending on
the hearing aid settings).
The hearing aid contains a built-in and non-
removable rechargeable lithium-ion battery.
Before using your hearing aid for the rst time, it
is recommended to charge it for 3 hours.
The hearing aid must be dry before charging,
see chapter 17.
Please ensure to charge and use the hearing aid
within operating temperature range: +5° to +30°
Celsius (41° to 86° Fahrenheit).

14 15
4.1 Using the charger
Please refer to chapter 3 for how to set up the charger.
1.
Insert the hearing aid into the charging slots and the
earpieces in the large cavity.
Make sure the left and right hearing aid markings match
the left (blue), right (red) indicators next to the charging
slots. The hearing aids will automatically be switched o
when inserted into the charger.
2.
The indicator light on the hearing aid will show the
charging state of the battery until the hearing aid is fully
charged. When fully charged the indicator light will
remain on, i.e. solid green light.
The charging process will automatically stop when the
batteries are fully charged, so the hearing aids can be
safely left in the charger. It can take up to 3 hours to
charge the hearing aids. The Charger Case lid can be
closed while charging.
Charging times
Indicator light Charging state Approx. charging times
0 – 10%
11 – 80%
30 min (30%)
60 min (50%)
90 min (80%)
81 – 99%
100% 3 h

16 17
3.
Remove the hearing aids from the charging slots by
simply lifting them out of the charger.
The hearing aid switches on automatically when removed
from the charger. The indicator light starts blinking.
The solid green light indicates the hearing aid is ready for
use.
To check the remaining battery capacity of the internal
battery, open the lid of the Charger Case Go. The indicator
lights will show the status for 10 seconds.
The lowest indicator light will light up in red when
the internal battery is depleted and cannot charge
the hearing aids any more.
The internal battery of the Charger Case Go is not
charged while the hearing aids are charging.
4.2 Checking the remaining battery capacity
Indicator light for
internal battery status:
0% - 25%
25% - 50%
50% - 75%
75% - 100%

18 19
5. Left and right hearing aid markings
There is a red or blue marking on the back of the hearing
aid and on the speaker. This will tell you if it is a left or a
right hearing aid.
Blue marking
for left hearing aid.
Red marking
for right hearing aid.
6. Putting on the hearing aid
1.
Place the hearing aid behind
your ear.
2.
Insert the earpiece into your
ear canal.
3.
If there is an anchor attached
to the earpiece, tuck it into
the bowl of your ear to secure
your hearing aid.

20 21
7. Removing the hearing aid
Pull on the bend of the tube
and remove the hearing aid
from behind the ear.
8. Multi-function button
It functions as an on/o
switch, a volume control
and/or a program change
depending on the hearing
aid programming. This is
indicated in your individual
“Hearing aid instructions”.
Please ask your hearing care
professional for a printout.
The multi-function button has several functions.
If the hearing aid is paired with a Bluetooth® enabled
phone, a short press on the upper or the lower part of the
button will accept an incoming call and a long press will
reject an incoming call – refer to chapter 13.

22 23
9. On/O
Switch on hearing aid
The hearing aid is congured
to switch on automatically
when removed from the
charger. If this function is not
congured, rmly press and
hold the lower part of the
button for 3 seconds until the
indicator light blinks. Wait until the solid green light
indicates the hearing aid is ready.
Switch o hearing aid
When you switch on the hearing aid you might hear
a start-up melody.
Press and hold the lower part of button for 3 seconds
until the solid red light indicates the hearing is o.
Blinking green Hearing aid is switching on
Solid red for 2 seconds Hearing aid is switching o
Tap Control is only available for models P90 and P70.
If paired with a Bluetooth enabled device, multiple
functions can be accessed using Tap Control e.g.
accept/end phone call, pause/resume streaming,
start/stop voice assistant. This is indicated in your
individual “Hearing aid instructions”.
To use Tap Control tap
the top of your ear twice.
10. Tap Control

24 25
11. Connectivity overview
The illustration below shows the connectivity options
available for your hearing aid.
* The TV Connector can be connected to any audio source such as a TV, PC or hi- system.
** Roger wireless microphones can be connected to your hearing aids as well.
Bluetooth enabled
device, e.g. cell
phone
TV Connector connected to TV*
Roger**
12.1 Initial pairing to a Bluetooth® enabled device
It is only necessary to perform the pairing
procedure once with each device featuring
Bluetooth wireless technology. After the initial
pairing, your hearing aids will connect
automatically to the device. Initial pairing can take
up to 2 minutes.
1.
On your device (e.g. a phone), ensure that Bluetooth
wireless technology is enabled and search for Bluetooth
enabled devices in the connectivity setting menu.
2.
Switch on both hearing aids.
You now have 3 minutes
to pair your hearing aids
with your device.
12. Initial pairing

26 27
For more information about pairing instructions for
Bluetooth wireless technology, specic to some of
the most popular phone manufacturers, go to:
https://www.phonak.com/com/en/support.html
3.
Your device shows a list of Bluetooth enabled devices.
Select the hearing aid from the list to simultaneously pair
both hearing aids. A beep conrms successful pairing.
12.2 Connecting to the device
The connection will be maintained as long as the
device remains ON and within range.
Your hearing aid can be connected to up to two
devices and paired to up to eight devices.
After your hearing aids have been paired to your device,
they will automatically connect again when switched on.
13. Phone calls
Your hearing aids connect directly with Bluetooth®
enabled phones. When paired and connected to your
phone, you will hear the caller’s voice directly in your
hearing aids. Your voice is picked up by the hearing aid
microphones and transmitted to the phone.
Caller’s voice
Your voice
Bluetooth® is a registered trademark owned by the Bluetooth SIG, Inc.

28 29
13.1 Making a call
Enter the phone number and press the dial button.
You will hear the dialing tone through your hearing aids.
Your voice is picked up by the hearing aid microphones
and transmitted to the phone.
13.2 Accepting a call
When receiving a call, a calling notication will be heard
in the hearing aids.
The call can be accepted by taping the top of your ear
twice (only available for models P90 and P70), a short
press on the upper or lower part of the multi-function
button on the hearing aid (less than 2 seconds) or directly
on your phone.
short press
< 2 sec
tap ear
twice

30 31
13.3 Ending a call
A call can be ended by taping the top of your ear twice
(only available for models P90 and P70), a long press on
the upper or lower part of the multi-function button on
the hearing aid (more than 2 seconds) or directly on your
phone.
long press
> 2 sec
tap ear
twice
13.4 Rejecting a call
An incoming call can be rejected by a long press on the
upper or lower part of the multi-function button on the
hearing aid (more than 2 seconds) or directly on your
phone.
long press
> 2 sec

32 33
14. Flight mode
Your hearing aids operate between 2.4 GHz–2.48 GHz
frequency range. When ying some operators require all
devices to be switched into ight mode. Entering ight
mode will not disable normal hearing aid functionality,
only the Bluetooth connectivity functions.
14.1 Enter ight mode
To disable the wireless function and enter ight mode
in each hearing aid:
1. If the hearing aid is turned o,
proceed to Step 2.
If the hearing aid is on, turn it o
by pressing and holding the lower
part of the button for 3 seconds,
until the indicator light turns solid
red for 2 seconds, signifying that
the hearing aid is switching o.
2. Press and hold the lower part of
the button. The green indicator
light blinks when the hearing aid
starts up.
3. Keep pressing the button for
7 seconds, until the indicator light
is solid orange, then release the
button.
The solid orange light indicates the
hearing aid is in ight mode.
In ight mode, your hearing aid cannot connect directly
to your phone.

34 35
14.2 Exit ight mode
To enable the wireless function
and exit ight mode in each
hearing aid:
Switch the hearing aid o and
then on again - refer to chapter 9.
15. Rebooting your hearing aid
Use this technique if your hearing aid is in an error state.
This will not remove or delete any program or settings.
1.
Press the lower part of the button for at least
15 seconds. It does not matter if the hearing aid is
switched on or o before you start pressing the button.
There is no light or acoustic notication at the end of the
15 seconds.
2.
Place the hearing aid in the power-connected charger
and wait until the indicator light blinks green. This can
take up to 30 seconds. The hearing aid is now ready to use.

36 37
16. Operating, transport and storage
conditions
The product is designed such that it functions without
problems or restrictions if used as intended, unless
otherwise noted in these user guides.
Please ensure to use, charge, transport and store the
hearing aids and the charger according to the following
conditions:
Use Charging Transport Storage
Temperature
Maximum
range
Recommended
range
+5° to +40°C
(41° to 104°F)
+5° to +30°C
(41° to 86°F)
-20° to +60°C
(-4° to 140°F
-20° to +60°C
(-4° to 140°F)
+5° to +40°C
(41° to 104°F)
+7° to +22°C
(45° to 72°F)
0° to +20°C
(32° to 68°F)
0° to +20°C
(32° to 68°F)
Humidity
Maximum
range
Recommended
range
0% to 85%
(non
condensing)
0% to 85%
(non
condensing)
0% to 70% 0% to 70%
0% to 60%
(non
condensing)
0% to 60%
(non
condensing)
0% to 60% 0% to 60%
Atmospheric
pressure
500 hPa to
1060 hPa
500 hPa to
1060 hPa
500 hPa to
1060 hPa
500 hPa to
1060 hPa
Please ensure to charge the hearing aids regularly during
long-term storage.
If the device has been subject to storage and transport
conditions outside of the recommended use condition,
wait 15 minutes before starting the device.

38 39
17. Care and maintenance
Diligent and routine care of your hearing aid and charger
contribute to outstanding performance and a long service
life. To ensure a long service life, Sonova AG provides a
minimum of a ve year service period after phase out of
the respective hearing aid , charger and essential
components..
Please use the following specications as a guideline.
Further information regarding product safety, see
chapter 23.2.
General information
Before using hair spray or applying cosmetics, you should
remove your hearing aid from your ear, because these
products may damage it.
Your hearing aids are resistant to water, sweat and dust
under the following conditions:
• After exposure to water, sweat or dust, the hearing aid
is cleaned and dried.
• The hearing aid is used and maintained as described in
this user guide.
Always make sure that the hearing aids and
charger are dry and clean before charging.