Plantronics Savi office wo100 User manual

Savi™Ofﬁce WO100

Professional Wireless Headset System

(WO1™Base + WH100™Headset)

with Optional HL10™Lifter

User Guide

Plantronics Savi User Guide

Welcome

Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your

Savi Ofﬁce WO100 Professional Wireless Headset System. Please refer to the separate safety instructions for important

product safety information prior to installation or use of the product.

Refer to the CD for Animated Set Up instructions.

Contents

Plantronics Savi User Guide

1 Package Contents and Features ...........................4

1.1 Savi Base................................................................. 4

1.2 Savi Headset............................................................ 5

1.3 HL10 Lifter (Optional)............................................... 6

2 Base Set Up...........................................................7

2.1 Attaching Charge Cradle to Base ............................ 7

2.2 Connecting Base to Desk Phone............................. 7

2.3 Connecting Power Supply to Base.......................... 7

2.4 Positioning Base ...................................................... 7

3 Headset Set Up ....................................................8

3.1 Fitting Headset ........................................................ 8

3.2 Docking and Charging the Headset......................... 8

4 Conﬁgure and Test Call .........................................9

4.1 Checking Conﬁguration ........................................... 9

4.2 Making a Test Call with Desk Phone ....................... 9

5 Lifter Set Up (Optional) .......................................10

5.1 Installing Lifter........................................................ 10

5.2 If You Do Not Hear a Dial Tone .............................. 10

5.3 Additional Parts (if required)................................... 11

6 PC Set Up ...........................................................12

6.1 Installing USB Cable.............................................. 12

6.2 Installing PerSono Suite Software ......................... 12

6.3 Making a Test Call with PC.................................... 12

7 Using Your Savi Ofﬁce Professional Wireless

Headset System .................................................13

Powering up Headset .................................................. 13

Placing, Answering and Ending Calls with

Desk Phone ................................................................. 13

Placing, Answering and Ending Calls with PC ............ 14

Switching Between Desk Phone and PC Audio ......... 14

Mixing Desk Phone and PC Audio .............................. 14

Muting the Headset ..................................................... 15

Subscribing a Master Headset .................................... 15

Conferencing In Up to Three Additional Headsets ...... 15

Setting Default Line to Desk Phone or PC................... 16

Toggling On/Off Over-the-Air Subscription.................. 16

Setting the Range ........................................................ 16

Ending Subscription .................................................... 16

Placing the Headset in Sleep Mode ............................ 16

Subscription Button Indicator Light............................. 16

Desk Phone and PC Talk Buttons

Indicator Lights ............................................................ 16

Talk Time...................................................................... 17

Desk Phone and PC Talk Buttons

“Rules to Live By”........................................................ 17

Headset Call Control Button Functions....................... 17

Headset Indicator Light ............................................... 17

Headset Tones ............................................................. 17

8 PerSono Suite Software ......................................18

Audio Control............................................................... 18

Softphone Support ...................................................... 20

Settings Screen – Headset and Base .......................... 21

Help for Base Settings................................................. 22

PC Panel Screen.......................................................... 24

Security Screen............................................................ 24

Support Screen............................................................ 24

Upgrade Firmware ....................................................... 25

Upgrade Software........................................................ 25

9 Troubleshooting and Common Questions...........26

Plantronics Savi User Guide 4

Savi WO1 Base Features

1.1 Savi WO1 Base

Base

Telephone

Interface Cable

USB Cable

CD includes:

s 0ER3ONO®Suite Software

s !NIMATED 3ETUP 'UIDE

s #OMPLETE 5SER 'UIDE Base Power Supply

Telephone Interface

Cable Jack

Power

Jack

Handset

Lifter Jack

1Package Contents and Features

USB Port

Desk Phone

Speaking

Volume

PC Talk Button

Indicator Light

Desk Phone Talk Button

Subscription

Button and

Indicator

Light

Power/

Charging

Indicator

Light

Desk Phone

Listening

Volume

Conﬁguration

Switch

Plantronics Savi User Guide 5

Headband

1.2 Savi WH100 Headset

Earloop Indicator Light

Microphone

Charge Cradle

Headset with Pre-Installed

Earloop and Ear Tab

Call Control Button (also controls volume,

mute and switching functions)

Savi WH100 Headset Features

Ear Tab

Extra Ear Tab

Foam Ear Cushions

Plantronics Savi User Guide 6

1.3 HL10 Lifter (Optional)

Additional HL10 Lifter Parts (If Required)

HL10 Lifter

!CCESSORY *ACK

Ringer Microphone

Extender

!RM

For Nortel i2004

phones only

(ANDSET ,IFTER !RM

Power Cord Height Switch

Ringer Microphone Jack

(remove cover)

Plantronics Savi User Guide 7

2Base Set Up

2.1 Attaching Charge Cradle to Base

1Connect the headset charge cradle to the base. Push

ﬁrmly on the cradle until the cradle snaps in to place.

2.2 Connecting Base to Desk Phone

1Connect the telephone interface cable to the telephone

interface cable jack on the base.

2Disconnect the handset coil cord from the desk phone.

3Connect the telephone interface cable to the now open

handset port on the desk phone.

4Connect the handset coil cord to the telephone interface

cable junction box.

5Place the handset back on the telephone cradle.

2.3 Connecting Power Supply to Base

1Connect the base power supply into the power jack on

the base.

2 Connect the power supply to outlet. The power indicator

light will be solid green.

2.4 Positioning Base

The minimum recommended separation between your desk

phone and the base is 6 inches.

The minimum recommended separation between the base and

computer is 12 inches. Incorrect position can cause noise and

interference problems.

NOTE If your phone has a built-in headset port, you should only

use the headset port if you will not be using the HL10 lifter. In this

conﬁguration, you must press both the headset button on your

phone and the call control button on the headset to answer or

end calls.

Plantronics Savi User Guide 8

3Headset Set Up

3.1 Fitting Headset

4HE HEADSET COMES WITH A PREINSTALLED EARLOOP AND EAR TAB !N

optional headband is also provided.

1To install the headband, gently unsnap the pre-installed

earloop from the headset.

2Snap the headband into the headset. The headband can

be adjusted to ﬁt.

3For either wearing option rotate the headset until the

microphone is pointed toward your mouth.

4The headset can be converted for wearing on the left or

right ear with both earloop and headband.

Headset

Snap

Earloop

3.2 Docking and Charging the Headset

1Gently push the headset into the charge cradle.

The charging indicator light on the base will ﬂash green to

indicate that the headset battery is charging.

2Charge for at least 20 minutes prior to the ﬁrst use.

! FULL CHARGE TAKES  HOURS

CHARGING TIME

20 min .....................

Minimum charge

before ﬁrst use

3 hours ...................

Full charge

Charging

Indicator Light

Headband

5The ear tab has been designed to maximize stability of

the headset. It can be rotated on the headset to optimize

its ﬁt and comfort in the ear. If desired, the ear tab can

be removed by pulling tab from the headset.

Ear Tab

Plantronics Savi User Guide 9

7If the dial tone still does not sound clear, adjust the

Conﬁguration Switch until the dial tone sounds the best.

NOTE Multiple settings might work with your phone; however,

only one is the optimal position.

8Press the call control button on the headset to complete

conﬁguration.

9Replace the handset into the desk phone cradle.

4.2 Making a Test Call with Desk Phone

1If your desk phone has a volume control, ensure it is set

it to mid-range.

2. With your headset on, press the call control button on

the headset.

3Remove the handset from desk phone cradle.

4Dial the number using your desk phone.

5If the listening volume is too loud or too soft, adjust

the listening volume on the headset by pushing the call

control button up to increase the volume and pushing

down to decrease the volume.

6If the listening volume is still too loud or too soft adjust

the Desk Phone Listening Volume on the base. A setting

that is too high can produce an uncomfortable echo for

you.

7If the speaking volume is too loud or too soft for your

listener, adjust the Desk Phone Speaking Volume on the

base to the best setting for your listener. A setting that

is too high can produce an uncomfortable echo for you

and a distorted sound for you listener.

8Press the call control button on the headset to end the

test call.

9Replace the handset into the desk phone cradle.

For your safety, do not use headset at high volumes for extended

periods of time. Doing so can cause hearing loss. Always listen at

moderate levels. For more information on headsets and hearing

visit: www.plantronics.com/healthandsafety.

4.1 Checking Conﬁguration

1If your desk phone has a volume control set it to mid-

range.

2On the base, ensure the Conﬁguration Switch is set to

“A” and the Desk Phone Speaking Volume and Desk

Phone Listening Volume are both set to 3.

NOTE For most phones, these factory default settings will sound

the best.

3With your headset on, press the call control button on

the headset.

4Remove the handset from desk phone cradle.

5Listen for a dial tone. If the dial tone sounds clear, press

the call control button on headset and continue with

Step 6. Making a Test Call with Desk Phone.

6 If the dial tone is too loud or too soft, adjust the headset

volume by pushing the call control button up to increase

the volume or down to decrease the volume.

NOTE Do not press the call control button in when adjusting the

volume otherwise the call can be ended accidentally.

4Conﬁgure and Test Call

Conﬁguration

Switch

Desk Phone

Listening Volume

Desk Phone

Speaking Volume

Plantronics Savi User Guide 10

5Lifter Set Up (Optional)

5.1 Installing Lifter

5.2 If You Do Not Hear a Dial Tone

1If you do not hear a dial tone, raise the lifter height

switch to the next highest position.

1Firmly press the handset lifter power cord into the

handset lifter jack.

2While wearing your headset, slide the handset lifter arm

under the handset until the lifter base touches the side

of the phone.

3Slide the lifter up to where it nearly touches the handset

earpiece.

7Gently place the lifter on the desk phone in the pre-

determined position.

8Press ﬁrmly to adhere.

Handset Lifter

Power Cord

2Repeat steps 2 through 5 in Section 5.1 as necessary

until you hear a dial tone.

3When you hear a dial tone, secure the lifter as described

in steps 6 though 8.

4Press the call control button on your headset to activate

the lifter.

5If you hear a dial tone the lifter is set correctly and needs

no adjustment.

6Remove the protective strips from the 3 mounting tapes

on the underside of the lifter.

Plantronics Savi User Guide 11

5.3 Additional Parts (If Required)

Extender Arm

Use extender arm when the handset lifter needs additional

stability lifting and returning handset to cradle.

1 Slide extender arm onto lifter.

2 Stabilizers can be shifted left and right. Position

stabilizers on outsides of handset to gently grip the phone.

Use ringer microphone only when the telephone speaker is not

located directly under the handset.

1Remove cover from ringer microphone jack on back of

lifter.

2Connect ringer microphone plug.

3Place ringer microphone over phone speaker. Remove

adhesive tape and attach.

For Nortel i2004 Phones Only

Stabilizers

Ringer Microphone

Plantronics Savi User Guide 12

6PC Set Up

6.1 Installing USB Cable

1 Connect the USB cable to the USB port on the back of

the base.

2 Connect the other end of the USB cable to the USB port

of the PC.

6.2 Installing PerSono Suite Software

1 In the animated setup guide located on the CD, select

Step 6.2 Installing PerSono Suite Software.

2 Click on the graphic of the CD labeled “PerSono Suite

Software”.

3 Follow installation instructions shown on screen.

6.3 Making a Test Call with PC

1 Ensure the PerSono Suite software is running on your

PC. You will see a headset icon in the lower right portion of

the PC tray bar when PerSono Suite software is running.

2 With your headset on, press the PC talk button on

the base.

3 Dial the number using your softphone application.

4 Adjust listening and speaking volume over the PC as

follows:

For Windows®XP Systems-

Go to the “Voice” tab of the “Sounds and Audio Devices”

option in your PC control Panel.

s h6OICE PLAYBACKv VOLUME IS YOUR RECEIVE VOLUME

s h6OICE RECORDINGv VOLUME IS YOUR TRANSMIT VOLUME

For Windows Vista®Systems-

Go to the “Playback” tab for listening volume or

“Recording” tab for speaking volume of the “Sound” option

in your PC control panel.

s h3PEAKERS ,EVELv VOLUME IS YOUR RECEIVE VOLUME

s h-ICROPHONE ,EVELv VOLUME IS YOUR TRANSMIT VOLUME

5 You can also ﬁne tune the listening volume on the

headset by pushing the call control button up to

increase the volume and pushing down to decrease the

volume.

6 To end the test call, press the call control button on

the headset.

Plantronics Savi User Guide 

7Using Your Savi Ofﬁce Professional Wireless

Headset System

IMPORTANT It is highly recommended that you install the

PerSono Suite software. Though your Savi Ofﬁce system

will operate without the software it will limit the system’s full

capabilities.

Powering Up Headset

If the headset battery is charged the headset is automatically on.

The headset does not have an on/off button.

Indicator Light

Call Control Button

Placing, Answering, and Ending Calls with Desk Phone

Phones with Handset Lifter or Electronic

Hookswitch

Phones without Handset Lifter or Electronic

Hookswitch

To place a call 1. Short press call control button on headset*

or short press base desk phone talk button

2. Dial number

1. Short press call control button on headset*

or short press base desk phone talk button

2. Remove handset from cradle**

 $IAL NUMBER

To answer a call 1. Short press call control button on headset

or short press base desk phone talk button

1. Short press call control button on headset or

short press base desk phone talk button

2. Remove handset from cradle**

To end a call 1. Short press call control button on headset

or short press base desk phone talk button

1. Short press call control button on headset or

short press base desk phone talk button

2. Return handset to cradle**

 !SSUMES YOUR DEFAULT LINE IS SET TO DESK PHONE

** To place, answer, and end calls with desk phones that have a headset button and without a handset lifter, you will need to

press the headset button on the desk phone instead of removing the handset from the cradle.

Plantronics Savi User Guide 14

Placing, Answering, and Ending Calls with PC

With PerSono Suite Software* Without PerSono Suite Software

To place a call 1. Dial number from the supported

softphone application***

1. Short press call control button on headset** or