Point Mobile PM500 User manual

Mobile POS Terminal
PM500
User Manual
For AndroidTM 7.1
Google, Android, Google Play and other marks are
trademarks of Google LLC.
Copyright © 2006 – 2020
Point Mobile Co., Ltd. All rights reserved

PM500 Android 7.1 User Manual
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© 2020 POINTMOBILE Co., Ltd. All rights reserved
Instruction
This manual provides information about basic features and using the PM500. Please read this manual
carefully before using your handy payment device and peripherals to ensure safe and proper use.
Revision History
Revision
Date
Description
V01
24 Aug 2020
Initial release
V02
26 Aug 2020
Added ‘Printer roller reassembling’
Note: Screenshots in this manual may differ from actual screens.

PM500 Android 7.1 User Manual
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© 2020 POINTMOBILE Co., Ltd. All rights reserved
Instruction
Related Document
PM500 MasterApplication Guide –describes how to use the features of MasterApp.
PM500 SKUs
The contents of this manual can cover the following SKUs. SKU configuration can be changed
depending on location.
SKU
Common
Rear
Camera
Scanner
UHF
RFID
RAM
/Flash
Fiscal
PCI
SKU1 (EU/KR)
SKU2 (N-America)
SKU3 (Japan)
LTE
Wi-Fi
IC/MSR
Thermal Printer
NFC
Bluetooth
O
1/8G
O
SKU1-1
O
2/16G
O
SKU1-2
O
1/8G
SKU1-3
O
2/16G
SKU4 (EU/KR)
SKU5 (N-America)
SKU6 (Japan)
O
1/8G
O
SKU4-1
O
2/16G
O
SKU4-2
O
1/8G
SKU4-3
O
2/16G
SKU7
O
1/8G
O
O
SKU8
O
1/8G
O
SKU8-1
O
2/16G
O
SKU8-2
O
1/8G
SKU8-3
O
2/16G

PM500 Android 7.1 User Manual
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© 2020 POINTMOBILE Co., Ltd. All rights reserved
Table of Contents
INSTRUCTION ..........................................................................................................1
Revision History.......................................................................................................................1
Related Document...................................................................................................................2
PM500 SKUs ...........................................................................................................................2
TABLE OF CONTENTS.............................................................................................3
GETTING STARTED .................................................................................................6
Device Parts ............................................................................................................................6
Product Standard Accessories.................................................................................................8
Setup .......................................................................................................................................9
Install & Remove Battery......................................................................................................9
Install the battery........................................................................................................................9
Remove the battery ..................................................................................................................10
SIM, SAM, and microSD cards...........................................................................................11
Install and remove SIM and SAM cards....................................................................................12
Install and remove microSD card..............................................................................................13
Charge the device ..............................................................................................................14
Battery Specification.................................................................................................................15
LED Indicator............................................................................................................................15
Turn on & off PM500 ..........................................................................................................16
Thermal Printer......................................................................................................................17
Paper Roll Recommendation..............................................................................................17
Paper Roll Installation.........................................................................................................17
Reassemble Printer Roller..................................................................................................19
Use a touch screen................................................................................................................20
PAYMENT ...............................................................................................................22
Master App: PciMaster...........................................................................................................22

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Download Application.........................................................................................................23
Run Application ..................................................................................................................24
Magnetic Stripe Card.............................................................................................................25
IC Card ..................................................................................................................................25
Contactless Payment.............................................................................................................26
LEARNING THE BASICS........................................................................................27
Home Screen.........................................................................................................................27
Status Bar...........................................................................................................................28
Icons.........................................................................................................................................28
Notification Panel......................................................................................................................29
Quick Setting Panel..................................................................................................................30
Apps & Widget....................................................................................................................31
App Folder................................................................................................................................31
App Drawer ..............................................................................................................................32
Favorites Tray...........................................................................................................................32
Organize App in Home screen..................................................................................................33
Widget......................................................................................................................................33
Recently Used Apps.................................................................................................................35
MTP Connection with PC.......................................................................................................36
Manage Files and Folders .....................................................................................................37
Settings..................................................................................................................................39
Adjust Display Brightness...................................................................................................39
Adjust Sound......................................................................................................................39
CAMERA.................................................................................................................40
SCANNER...............................................................................................................41
Turn on the Scanner..............................................................................................................41
ScanSetting ...........................................................................................................................41
Basic...................................................................................................................................42
Options...............................................................................................................................43
Notification..........................................................................................................................43

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Wedge................................................................................................................................44
Extended Wedge......................................................................................................................44
Symbologies.......................................................................................................................47
About..................................................................................................................................47
Scan a barcode......................................................................................................................48
ScanDemo..........................................................................................................................49
WIRELESS..............................................................................................................50
Cellular Network ....................................................................................................................50
WLAN ....................................................................................................................................51
NFC .......................................................................................................................................51
Bluetooth................................................................................................................................52
UHF RFID..............................................................................................................................53
SYSTEM MAINTENANCE.......................................................................................55
System Information ...............................................................................................................55
OS Update.............................................................................................................................56
OS update via FOTA..........................................................................................................56
Factory Data Reset................................................................................................................58
CRADLE (OPTIONAL ACCESSORY).....................................................................59
Single slot PSTN Cradle (SPC) .............................................................................................59
Attach Rubber Support.......................................................................................................59
Ports...................................................................................................................................60
Provide Power to Cradle.....................................................................................................61
SECURITY...............................................................................................................62
Tamper Protection .................................................................................................................62
Entering PIN ..........................................................................................................................62
SAFETY INFORMATION.........................................................................................63

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Getting Started
Device Parts
No
Name
Description
1
Front LED indicators
Indicate the power status and notification
Find more details in LED Indicator
2
Front camera
Take a picture
3
Display
Display all operating screen
4
IC Card Reader (ICCR)
For detail information, refer to IC Card
5
Magnetic Stripe Reader
(MSR)
For detail information, refer to Magnetic Stripe Card
6
USB connector
USB 2.0 Type C / OTG
7
Scan trigger (Left)
Scan a barcode by pressing
8
Speaker
Ring buzzer and system sound
Figure 1 PM500 front view

PM500 Android 7.1 User Manual
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Getting Started
No
Name
Description
1
NFC Antenna
Communicate with NFC cards/devices
Make contactless payment
2
Thermal printer
Print a bill by thermal printer and paper roll
3
Power button
Press to turn on/off the device or the screen
4
Scan button (Right)
Scan a barcode by pressing
5
Scanner or Rear Camera
Scan a barcode or take a photo (Different by SKU)
6
I/O(dock) connector
Pogo 6 pin type I/O connector
Attach PM500 to cradle
7
Battery cover lock
Move to lock/unlock the battery cover. For more detail, see
Install & Remove Battery
Figure 2 PM500 back+right view
Figure 3 PM500 back view

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Getting Started
Product Standard Accessories
The following items are in the product box.
Accessory
Name
Standard battery pack (2,900mAh)
AC/DC power supply
Country plug (UK / US / EU / KR plug)
USB type C cable
LCD protection film
Note: The images may differ from the actual accessory.

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Getting Started
Setup
Install & Remove Battery
Install the battery
1. Insert the top of the battery first, and then push down the bottom
2. Attach the bottom of the battery cover first, and then push down the top
3. Lock the battery lock to lock side
Figure 4 Installing battery
Figure 5 Lock battery lock

PM500 Android 7.1 User Manual
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Getting Started
Remove the battery
1. Release the battery lock to unlock side to open the battery cover
2. Pull up the top of the battery cover using side holes
Figure 6 Unlock battery lock
Figure 7 Open battery cover

PM500 Android 7.1 User Manual
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Getting Started
3. Lift the bottom of the battery
SIM, SAM, and microSD cards
PM500 has 1 Micro SIM card slot, 4 PSAM card slots, and 1 microSD card slot. Find the correct slot
for your card in Figure 9.
Caution: Use micro SIM card, micro SAM card, and microSD card only.
Figure 8 Removing battery
Figure 9 SIM & SD card slot

PM500 Android 7.1 User Manual
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© 2020 POINTMOBILE Co., Ltd. All rights reserved
Getting Started
Install and remove SIM and SAM cards
Following steps describe how to install the SIM and SAM cards.
1. Open the battery cover and remove the battery
2. Slide the card holder up and swing upwards to open the holder (Refer to Figure 10)
3. Facing down the gold contact of the cards, put the cards in the correct orientation.
4. Put the holder down and slide it down to lock the holder
To remove the cards,
1. Open the card holder
2. Remove the card and slide the holder down to lock it
Figure 10 Open SIM, PSAM slot
Figure 11 SIM, PSAM card orientation

PM500 Android 7.1 User Manual
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Getting Started
Install and remove microSD card
1. Open the battery cover and remove the battery
2. Slide the card holder down and swing upwards to open the holder (Refer to Figure 12)
3. Insert the card to the opened card holder in the correct orientation.
4. Put the holder down and slide it up to lock
To remove the SD card,
1. Open the card holder
2. Remove the card from holder and put down the holder to slot
3. Slide the holder up to lock it
Figure 12 Open SD card slot
Figure 13 SD card orientation

PM500 Android 7.1 User Manual
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Getting Started
Charge the device
1. Open the cap of the USB connector on the left side of the PM500
2. Assemble the proper country plug and the AC/DC power supply
3. Plug USB type C cable to the AC/DC power supply
4. Connect the cable to PM500 and provide power by plugging the power supply to the wall socket
Caution: Always use an original charger and cable from Point Mobile. Other chargers
and cables may damage PM500. Also, make sure the charger and cables are not wet.
Figure 14 Open USB cap
Figure 15 Charging PM500

PM500 Android 7.1 User Manual
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Getting Started
Battery Specification
Capacity
2,900mAh / 7.4V
Charging time
About 4 hours
LED Indicator
No
Indicator
Status
Indication
1
Power LED
Solid green
Device is completely charged
Solid red
Device is charging /
Battery is low
Blinking red
Charging temperature is out of normal range /
Battery is very low
Alternately
blinking red & green
Cannot recognize the battery
2
Notification LED
Solid red
Barcode reading failed
Solid blue
Barcode reading success
Blinking blue
Notification existing
Figure 16 LED indicator

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Getting Started
Turn on & off PM500
To turn on the device,
1. Press and hold the Power button on the right side of the PM500 for a few seconds
2. When SMART BEYOND RUGGED logo displays on the screen, release the button and wait
until PM500 finish booting
To turn off the device,
1. Press and hold the Power button until the power menu is shown
2. Tap Power off among the menu
Figure 17 Power button

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Getting Started
Thermal Printer
Paper Roll Recommendation
Purchase thermal paper roll, which is proper to PM500. Refer to the below specification of matching
paper roll.
Specification
Precisions
Type
Thermal paper
Width
58mm
Diameter
40mm
Paper Roll Installation
1. Pull the hole at both sides of the printer cover
2. Open the printer cover
Figure 18 Open printer cover

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© 2020 POINTMOBILE Co., Ltd. All rights reserved
Getting Started
3. Referring to Figure 19, put the paper roll into the printer in the correct orientation. The end of the
paper roll should be a little unrolled
4. Close the printer cover firmly
Figure 19 Insert paper roll
Figure 20 Close printer cover

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Getting Started
Reassemble Printer Roller
When the printer roller is separated accidentally, it can be simply reassembled.
In order to reassemble the printer roller, follow the steps.
1. Open the printer cover
2. Align the printer cover with roller as correct orientation (Refer to Figure 22)
3. Until it clicks, push the both side of the roller firmly in the marked direction in Figure 23
Figure 21 Printer roller
Figure 22 Printer roller orientation
Figure 23 Reassembled printer roller