Poly Plantronics Voyager Focus UC User manual

Voyager Focus UC
User Guide
PLANTRONICS + POLYCOM. NOW TOGETHER AS

Contents
Overview 3
Headset 3
Charge stand* 4
USB Bluetooth adapter 4
Connect and pair 5
Connect to PC 5
Configure USB adapter 5
Pair to mobile device 5
Pair USB adapter again 6
Fit and charge 7
Wear on the right or left 7
Charge your headset 7
Check headset battery status 7
Load software 8
The basics 9
Make/Take/End Calls 10
Mute/unmute 10
Mute on reminder* 10
OpenMic 10
Volume 10
Play or pause music 10
Track selection 10
Use sensors 10
ANC 11
Interact with Microsoft softphone 11
More Features 12
DeepSleep Mode 12
Answer calls from a second device 12
Change language 12
Update firmware 12
What's in the box 13
Accessories 13
Troubleshoot 14
Support 16
2

ANC
/
Volume up/down
Track backward*
Play/pause music*
Track forward*
ANC
Active noise cancelling
Charge port
Active call = mute/unmute
Idle = OpenMic (hear your surroundings)
Headset LEDs for pairing, battery status, online indicator
/ Call button ([ ])/Press to interact with Microsoft Teams (app required)
Power button
Bluetooth pair button
NOTE *Functionality varies by application. Does not function with web-based apps.
Overview
Headset
3

NOTE *Contents may vary by product.
NOTE Both the charge stand and micro USB cable can be plugged into either a computer or wall
charger. It is only necessary to plug the charge stand into a computer to update firmware.
To pair your headset and USB adapter again if it loses connection, put your headset and USB
adapter into pair mode (for the USB adapter, press the Bluetooth pairing button for 4 seconds
until the lights flash red and blue).
NOTE Adapter design may vary
Standard LEDs
USB LEDs What they mean
Flashing red and blue Pairing
Solid blue Headset connected
Flashing blue On a call
Solid red Mute active
Flashing purple Streaming media from computer
LEDs when Microsoft Teams* is detected
USB LEDs What they mean
Flashing red and blue Pairing
Solid purple Headset connected
Flashing blue On a call
Solid red Mute active
Pulsing purple Microsoft Teams notification
NOTE *Requires Microsoft Teams application
Charge stand*
USB Bluetooth adapter
4

Your Bluetooth USB adapter comes pre-paired to your headset.
1Turn on your headset and insert the Bluetooth USB adapter into your laptop or PC.
2The USB adapter LED flashes and then turns solid to indicate the headset is connected to the USB
adapter. If you are wearing your headset you hear “PC connected” to indicate the connection has
been established. When on a call, the LED on the USB adapter flashes blue. When not on a call the
LED is solid.
3OPTIONAL Load Plantronics Hub for Windows/Mac by visiting poly.com/software. This allows you
to customize your headset behavior through advanced settings and options.
Your high-fidelity Bluetooth USB adapter comes ready to take calls. If you want to listen to music,
you will need to configure your Bluetooth USB adapter.
Windows
1To configure your Bluetooth USB adapter to play music, go to Start menu > Control Panel > Sound
> Playback tab. Select Plantronics BT600, set it as the Default Device and click OK.
2To pause music when you place or receive calls, go to Start menu > Control Panel > Sound >
Communications tab and select the desired parameter.
Mac
1To configure the Bluetooth USB adapter, go to Apple menu > System Preferences > Sound. On
both the Input and Output tabs, select Plantronics BT600.
1To put your headset in pair mode, press and hold the power button towards the Bluetooth icon
until you hear "pairing" and the headset LEDs flash red and blue.
2Select “PLT Focus.”
If necessary, enter four zeros (0000) for the passcode or accept the connection.
Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing.
NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously;
this includes the Bluetooth USB adapter.
Connect and pair
Connect to PC
Configure USB adapter
Pair to mobile device
5

1Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait for your
computer to recognize it.
2Put your headphones in pair mode.
3Put your Bluetooth USB adapter into pair mode by gently pressing and holding the pair button
with a pen or paperclip until the Bluetooth USB adapter flashes red and blue.
Pairing is successful when you hear "pairing successful" and the Bluetooth USB adapter LED is
solid blue.
Pair USB adapter again
6

To position the microphone on the right or left side, rotate the microphone boom up and over.
Adjust the boom so it points to the corner of your mouth.
TIP Your headset senses when you change the microphone boom from one side to the other and
syncs the audio and controls specific to each side.
IMPORTANT Before using, charge the headset fully to reset the accuracy of the talk time prompts.
Charge your headset with the charge stand or the micro USB cable. The headset LEDs flash when
charging. It takes up to 2 hours to fully charge your headset. The LEDs turn off once charging is
complete.
NOTE Both the charge stand and micro USB cable can be plugged into either a computer or wall
charger. It is only necessary to plug into a computer to update firmware.
Charge stand Micro USB cable
Headset LEDs Battery status
4–5 blue blinks Battery high
2–3 blue blinks Battery medium
1 red blink Battery low
flashing red Battery critical; Recharge headset
There are several ways to check your headset battery status.
1Wearing the headset, tap the Call button and listen to the voice alert (smartphone only).
2When not wearing the headset, tap any button except the Call button and observe the headset
LEDs.
3Place the headset in the charge cradle and observe the headset LEDs.
Fit and charge
Wear on the right or left
Charge your headset
Check headset battery
status
7

Some softphones require the installation of Plantronics Hub for Windows and Mac to enable
headset control (answer/end and mute) functionality.
1Install Plantronics Hub for Windows and Mac onto your computer by visiting poly.com/software.
2Manage your headset settings with your computer or mobile device with Plantronics Hub for
Windows and Mac or Plantronics Hub for iOS and Android, respectively (poly.com/software).
Plantronics Hub iOS and Android Windows and Mac
Call control for softphones X
Change headset language X
Update firmware X
Turn features on/off X X
View user guide X
Battery meter X X
Load software
8

ANC
/
Volume up/down
Track backward*
Play/pause music*
Track forward*
ANC
Active noise cancelling
Charge port
Active call = mute/unmute
Idle = OpenMic (hear your surroundings)
Headset LEDs for pairing, battery status, online indicator
Call button ([ ])
Power button
Bluetooth pair button
NOTE *Functionality varies by application. Does not function with web-based apps.
The basics
9

Answer or end a call
Tap the Call button.
Call back last call (smartphone)
To dial your last number you dialed, double-tap the Call button.
Voice dial (smartphone)
If your smartphone has a voice-enabled assistant, press and hold the Call button for 2 seconds
and wait for the phone prompt and then tell the phone to dial the number of a stored contact.
While on an active call, choose:
• Tap the red Mute button
• Take off/put on your headset while on an active call (requires active smart sensors)
* Plantronics Hub for Windows and Mac required (poly.com/software)
If you have muted an active call and you start to speak, then a desktop notification reminds you
that you are on mute. You can add a voice prompt notification by managing your mute features
with Plantronics Hub for Windows and Mac.
While not on a call, tap the red Mute button to activate OpenMic and hear your surroundings.
Control the level of ambient noise you hear by adjusting the volume wheel.
Rotate the volume wheel forward (+) or backward (–) to control the volume.
Choose:
• Put on/take off the headset (requires active smart sensors)
• Tap the Play/pause button
NOTE Functionality varies by application. Does not function with web-based apps.
Tap the Forward button or Back button to control the track selection.
NOTE Functionality varies by application. Does not function with web-based apps.
Smart sensors respond when you put on or take off your headphones.
With active sensors putting on the headset will: taking off the headset will:
Call answer the call mute the headset
Music/media resume music/media (if playing
previous to taking off)*
pause music/media (if playing)*
Mute unmute if on an active call mute if on an active call
NOTE *Functionality varies by application. Does not function with web-based apps.
Reset sensors
You may need to reset the sensors if they are not working as expected.
There are two ways to reset the headset sensors. Choose:
• With your headset powered on, charge your headset on the charge stand for 10 seconds
Make/Take/End Calls
Mute/unmute
Mute on reminder*
OpenMic
Volume
Play or pause music
Track selection
Use sensors
10

• Press and hold both the Mute and Play/pause buttons for more than 4 seconds until the
LEDs flash purple twice, being careful to not touch the earcup padding or allow it to come in
contact with surfaces
Disable sensors
You can disable your headset smart sensors several ways:
• Manage sensors through Plantronics Hub software
• Hold both the Mute and Call buttons for more than 4 seconds until the LED flashes purple then
red. Repeat to reactivate; the LED flashes purple then blue
NOTE Sensors cannot be disabled while streaming audio.
Active Noise Cancelling (ANC) reduces external noise and enhances your music and sound quality.
Your headset ships with ANC on. To turn ANC off, slide the stitch away from "ANC."
• For Microsoft Teams, tap the headset's Call button to interact (application required).
• For Skype for Business, press and hold the headset's Call button for 2 seconds to interact
(application required).
• Set your target phone by going to Plantronics Hub for Windows/Mac > Softphones > Software
Settings > Target Softphone
ANC
Interact with Microsoft
softphone
11

If you leave your headphones powered on but out of range of your paired phone or USB adapter
for more than 7 days, your headset conserves its battery power by entering into DeepSleep mode.
Once back in range with your phone or USB adapter, press the Call control button to exit
DeepSleep mode.
It's easy to answer calls from two devices (including softphone).
When on a call, you hear a ringtone notification of the incoming call from the second paired
device.
To answer a second call from the other device, first tap the Call button to end the current call
and tap the Call button again to answer the new call. If you choose to not answer the second call,
it will go to voicemail.
You can change the voice prompts language of your headset (for example "mute on").
1Download Plantronics Hub for Windows/Mac at poly.com/software.
2Dock your headset in the charge stand and plug it directly into your computer.
3Disconnect your headset from other devices; this includes unplugging your USB adapter from the
computer.
4Open Plantronics Hub for Windows/Mac and go to Settings > Language to view language choices
for voice prompts.
Firmware updates are designed to keep your headset current with the latest technology.
Update your firmware to:
• Change voice alert/command languages
• Improve performance
• Add new features to your device
1Download Plantronics Hub for Windows/Mac at poly.com/software.
2To update your headset firmware, dock your headset in the charge stand and plug it directly into
your computer. Disconnect your headset from other devices; this includes unplugging your USB
adapter from the computer.
3Open Plantronics Hub for Windows/Mac and check the Updates tab for firmware update alerts.
TIP
• Do not answer or place a call during the update
More Features
DeepSleep Mode
Answer calls from a
second device
Change language
Update firmware
12

Contents may vary by product.
Headset Charge stand
Bluetooth USB Adapter Carrying case Micro USB cable
Sold separately at poly.com/accessories.
Wall charger
What's in the box
Accessories
13

When I use my headset with a
softphone, the headset call control
and mute buttons don't work.
Check the following:
• Make sure the softphone you are using is supported by viewing our
software compatibility guide.
• If required to enable headset control (answer/end and mute)
functionality, ensure you have Plantronics Hub for Windows/Mac
(v. 3.6 or later) installed. See Load software.
I can't unmute my headset when I'm
on a softphone call.
Ensure that you have Plantronics Hub for Windows/Mac v. 3.6 or
later installed.
How do I interact with Microsoft
Teams or Skype for Business?
• For Microsoft Teams, tap the Call button to interact.
• For Skype for Business, press and hold the Call button for 2
seconds to interact.
• Set your target phone by going to Plantronics Hub for
Windows/Mac > Softphones > Software Settings > Target
Softphone
Does my Microsoft Teams-enabled
headset work with other
softphones?
Yes, while your headset is optimized for Microsoft Teams, it can be
configured to use with other supported softphones. Set your target
phone by going to Plantronics Hub for Windows/Mac > Softphones
> Software Settings > Target Softphone
When you configure another softphone, the Call button:
• doesn't interact with Teams
• doesn't go to Teams notifications
• will not launch Cortana
The headset sensors are not
working as expected.
• A call is not automatically answered
when I put on my headset
• Mute/unmute is not working when I
take on/off my headset during a cal
• During a call, mute unexpectedly
turns on.
If your headset sensors are not working as expected, you may
need to reset the sensors. See Reset sensors.
During a call, nobody can hear me. Configure the headset as the recording/output default device.
For Windows, go to Start menu > Control Panel > Sound >
Recording tab. Select Plantronics BT600, right-click, select “Select
as Default Device” and click OK.
For Mac, go to Apple menu > System Preferences > Sound >
Output tab and select Plantronics BT600.
During a call, I can't hear anybody. Configure the headset as the playback/input default device.
For Windows, go to Start menu > Control Panel > Sound >
Playback tab. Select Plantronics BT600, right-click, select “Select
as Default Device” and click OK.
For Mac, go to Apple menu > System Preferences > Sound > Input
tab and select Plantronics BT600.
Troubleshoot
14

During a call, I get interference and
drops in sound.
Your headset is configured for optimal performance during
conference calls. Stereo telephony is on by default. To increase
Bluetooth density, change the setting from stereo telephony to
mono telephony by holding the Mute button for four seconds while
not on a call, until you hear "Wideband stereo off." You can also
change the setting in Plantronics Hub for Windows/Mac by going
to Settings > Wireless > Extended Range Mode.
Music is not coming through my
headset.
To configure your USB adapter to play music, see Configure USB
adapter.
On my Mac, if I'm listening to
streaming audio and take off the
headset, iTunes starts playing when
I put the headset back on.
This is a known issue. Turn off play/pause setting in the sensors
tab of Plantronics Hub for Windows/Mac.
When I play music and a call comes
in, the music is too loud or doesn't
pause.
To configure your USB adapter to play music, see Configure USB
adapter.
The headset talk time is not
accurate.
Charge the headset fully to reset the accuracy of the talk time
prompts.
I hear an echo when not on a call. Check and see if OpenMic is on by pressing the red mute button on
the boom when you are not on a call. Our exclusive OpenMic
feature lets you control the level of ambient noise you hear.
15

Support
NEED MORE HELP?
poly.com/support
Plantronics, Inc. Plantronics B.V.
345 Encinal Street
Santa Cruz, CA 95060
United States
Scorpius 171
2132 LR Hoofddorp
Netherlands
©2020 Plantronics, Inc. Plantronics, Voyager, DeepSleep and Simply Smarter Communications
are trademarks of Plantronics, Inc. registered in the US and other countries. Bluetooth is a
registered trademark owned by Bluetooth SIG, Inc. and any use by Plantronics, Inc. is under
license. All other trademarks are the property of their respective owners.
205084-06 09.20
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