Poly Rove DECT User manual

USER GUIDE 8.0.0 | March 2021 | 3725-34003-001A
Poly Rove DECT IP Phones
Getting Help
For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.
Plantronics, Inc. (Poly — formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060
© 2021 Plantronics, Inc. All rights reserved. Poly, the propeller
design, and the Poly logo are trademarks of Plantronics, Inc.
All other trademarks are the property of their respective
owners.

Contents
Before You Begin................................................................................................4
Audience, Purpose, and Required Skills.............................................................................4
Related Poly and Partner Resources..................................................................................4
Getting Started with Poly Rove DECT IP Phones............................................5
Poly Rove DECT IP Phone Hardware Overview.................................................................5
Rove Series Wireless Handset.................................................................................5
Poly Rove Status Indicators..................................................................................... 7
Access the Home Screen.........................................................................................8
Entering Information Using the Dialpad.............................................................................. 8
Accessibility Features......................................................................................................... 9
Users Who Are Deaf or Hard of Hearing..................................................................9
Users with Limited Mobility.......................................................................................9
Users Who Are Blind, Have Low Vision, or Have Limited Vision........................... 10
Audio Calls........................................................................................................11
Placing Calls......................................................................................................................11
Place a Call Using the Default Line........................................................................ 11
Place a Call Using an Alternate Line...................................................................... 11
Place a New Call During an Active Call................................................................. 12
Call a Contact from a Directory.............................................................................. 12
Call a Contact Using Speed Dial............................................................................ 12
Call a Recent Contact............................................................................................ 12
Answering Calls................................................................................................................ 13
Answer an Incoming Call........................................................................................13
Answer an Incoming Call During a Call..................................................................13
Holding and Resuming Calls.............................................................................................13
Hold a Call..............................................................................................................13
Resume a Call........................................................................................................13
Switch Between Calls.............................................................................................14
End a Call..........................................................................................................................14
Transferring Calls..............................................................................................................14
Transfer a Call to Another Wireless Handset......................................................... 14
Blind Transfer a Call to a Contact...........................................................................14
Parking Calls..................................................................................................................... 15
Park a Call on a Extension..................................................................................... 15
View Parked Call Details........................................................................................ 15
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Retrieve a Call Parked on an Extension.................................................................15
Rejecting Incoming Calls...................................................................................................16
Reject an Incoming Call......................................................................................... 16
Rejecting Calls with Do Not Disturb....................................................................... 16
Forwarding Calls............................................................................................................... 16
Enable Call Forward...............................................................................................16
Quickly Place an Emergency Call..................................................................................... 17
Cancel an Emergency Call or Alarm...................................................................... 17
Conference Calls.............................................................................................. 18
Initiate a Conference Call..................................................................................................18
Join Calls to Create a Conference Call............................................................................. 18
Split a Conference Call..................................................................................................... 18
Shared Lines.....................................................................................................20
Barge In.............................................................................................................................20
Pick Up Held Calls............................................................................................................ 20
Accessing and Broadcasting Messages........................................................21
Access Voicemail Messages.............................................................................................21
Placing Intercom Calls...................................................................................................... 21
Place an Intercom Call .......................................................................................... 21
Place an Intercom Call During a Call..................................................................... 22
Call Lists and Directories................................................................................ 23
Call Lists............................................................................................................................23
View Call Entry Details........................................................................................... 23
Delete a Call List Entry...........................................................................................23
Delete All Call Entries.............................................................................................24
Speed Dial.........................................................................................................................24
Add a Speed Dial Entry.......................................................................................... 24
Contact Directory.............................................................................................................. 24
Adding Contacts..................................................................................................... 24
Edit a Contact in the Contact Directory.................................................................. 25
Delete a Contact from the Contact Directory..........................................................26
Connecting Bluetooth Devices....................................................................... 27
Connect a Bluetooth Headset........................................................................................... 27
Connect a Smartphone over Bluetooth............................................................................. 27
Contents
2

Edit the Name of a Paired Bluetooth Device.....................................................................28
View Information for Paired Bluetooth Devices.................................................................28
Remove Bluetooth Devices...............................................................................................28
Poly Rove DECT IP Phone Settings................................................................29
Set the Time and Date Format..........................................................................................29
Set the Display Language ................................................................................................ 29
Assign LED Indicators.......................................................................................................29
Set Timeout for Power-Saving Mode................................................................................ 30
Set the Screen Saver Display........................................................................................... 30
Audio Adjustments............................................................................................................ 31
Adjust the Ringer and Alert Volume....................................................................... 31
Switch Between the Earpiece and the Speakerphone........................................... 31
Mute or Unmute the Microphone............................................................................31
Function Keys................................................................................................................... 31
Assign a Shortcut to a Function Key...................................................................... 31
Assign a Speed Dial Entry to a Function Key.........................................................32
Reset a Function Key ............................................................................................ 32
Disable a Function Key.......................................................................................... 32
Maintaining Poly Rove DECT IP Phones........................................................33
View Information for the DECT IP Phone..........................................................................33
Clean Your System Components...................................................................................... 33
Restart a Wireless Handset.............................................................................................. 34
Reset Wireless Handset Settings......................................................................................34
Troubleshooting............................................................................................... 35
Wireless Handset Range.................................................................................................. 35
Check the Wireless Handset Signal Strength................................................................... 35
Contents
3

Before You Begin
Topics:
▪Audience, Purpose, and Required Skills
▪Related Poly and Partner Resources
This guide contains overview information, procedures, and references you can use to perform tasks with
your Poly Rove DECT IP phone.
This user guide covers the DECT IP phone models listed below:
▪ Poly Rove 30 wireless handset
▪ Poly Rove 40 wireless handset
▪ Poly Rove B2 base station
▪ Poly Rove B4 base station
▪ Poly Rove R8 repeater
Audience, Purpose, and Required Skills
This guide is for beginning users, as well as intermediate and advanced users, who want to learn more
about the features available with Poly Rove DECT IP phones.
Related Poly and Partner Resources
See the following sites for information related to this product.
▪ The Poly Online Support Center is the entry point to online product, service, and solution support
information including Video Tutorials, Documents & Software, Knowledge Base, Community
Discussions, Poly University, and additional services.
▪ The Poly Document Library provides support documentation for active products, services, and
solutions. The documentation displays in responsive HTML5 format so that you can easily access
and view installation, configuration, or administration content from any online device.
▪ The Poly Community provides access to the latest developer and support information. Create an
account to access Poly support personnel and participate in developer and support forums. You can
find the latest information on hardware, software, and partner solutions topics, share ideas, and
solve problems with your colleagues.
▪ The Poly Partner Network is a program where resellers, distributors, solutions providers, and unified
communications providers deliver high-value business solutions that meet critical customer needs,
making it easy for you to communicate face-to-face with the applications and devices you use every
day.
▪ The Poly Services help your business succeed and get the most out of your investment through the
benefits of collaboration.
4

Getting Started with Poly Rove DECT IP
Phones
Topics:
•Poly Rove DECT IP Phone Hardware Overview
•Entering Information Using the Dialpad
•Accessibility Features
Poly Rove DECT IP phones are standalone IP-based wireless phones that enable you to manage calls to
your line while you’re away from your desk.
Poly Rove DECT IP Phone Hardware Overview
The following figures and tables provide information about hardware features available on your phone.
Rove Series Wireless Handset
The following figure displays the hardware features on Rove 30 and Rove 40 wireless handsets.
The table lists each numbered feature shown in the figure.
Figure 1: Rove Series wireless handset hardware features
5

Rove Series Wireless Handset Hardware Feature Descriptions
Reference Number Feature Feature Description
1 Call key Place a call, answer a call, or view
recent calls.
2 Navigation keys / Select key Scrolls through information or
options displayed on the phone's
screen. Selects a field of displayed
data.
3 Speakerphone key Place or answer a call using the
wireless handset speakerphone,
and switch between the
speakerphone and the earpiece
during a call.
4 Mute key Mute or unmute the microphone
during an active call.
5 Volume keys Adjusts the volume of the handset,
headset, speaker, and ringer.
6 Emergency button (Rove 40 only) Press to call an emergency service
or sound an alarm.
Check with your system
administrator for the functionality of
this feature in your company’s
deployment.
7 Speaker Provides ringer and audio output.
8 Headset port Connect a headset to the phone.
9 Soft keys Enables you to select context
sensitive keys that display along the
bottom of the screen.
10 Menu key Press to view the menu.
11 End key Hang up a call or cancel the
handset software update. Press
and hold to power the wireless
handset on or off.
12 Function keys Select to perform programmed
functions.
Check with your system
administrator for the functionality of
this feature in your company’s
deployment.
Getting Started with Poly Rove DECT IP Phones
6

Reference Number Feature Feature Description
13 Dialpad Enables you to enter numbers,
letters, and special characters. You
can also use the dialpad keys to
select menu items that have index
numbers.
Poly Rove Status Indicators
Poly Rove DECT IP phones have LED indicators that indicate the status of the different phone
components.
Note: You can program the LED indicators on the wireless handset if you want to change them from the
default settings.
The following tables show the LED indicators and the default system states for each of the DECT IP
phone components.
Poly Rove Wireless Handset Status Indicators
LED Indicator Default Status
Green Voice message
Yellow Low battery
Red Missed call
Flashing red and green Software update
Poly Rove Base Station and Repeater Status Indicators
LED Indicator Status
No indicator Powered off
Solid green Registered; good quality signal
Blinking green Searching for nearby base stations
Solid red Powered on, but has an error or no signal
Blinking red Firmware update or factory reset in progress
Solid orange Powered on, but has poor signal quality
Blinking orange Searching for IP address
Getting Started with Poly Rove DECT IP Phones
7

Poly Rove Multicharger Status Indicators
LED Indicator Status
Red Charging
Green Charged
Access the Home Screen
You can access the Home screen from any other screen on the wireless handset.
Procedure
»Do one of the following:
• Press Back repeatedly until you return to the Home screen.
• Press End .
Entering Information Using the Dialpad
You can use the dialpad on the Poly Rove wireless handsets to enter and edit information in text or
numerical fields.
The following table describes how to enter different types of information.
Using the Dialpad to Enter Information
Task Action
Enter uppercase or lowercase letters The wireless handset automatically adjusts for
uppercase and lowercase letters.
Enter numbers in text fields Repeatedly press a key on the dialpad until you get the
number for that key.
Enter a space Press the 0 key.
You can only enter a space in a text field.
Enter special characters Press the !#? soft key.
You can only enter special characters in a text field.
Delete characters Use the arrow keys to position the cursor to the right of
the character, then press the Clear softkey.
Getting Started with Poly Rove DECT IP Phones
8

Accessibility Features
Poly products include a number of features to accommodate users with disabilities.
Users Who Are Deaf or Hard of Hearing
Your device includes accessibility features for users who are deaf or hard of hearing to use the system.
The following table lists the accessibility features for users who are deaf or hard of hearing.
Accessibility Features for Users Who are Deaf or Hard of Hearing
Feature Description
Visual message indicators An indicator light flashes or onscreen icons display to
indicate that you have new messages.
Adjustable call volume While in a call, you can raise or lower the volume of the
device.
Adjustable ringtone and volume You can choose from a variety of ringtones for the
phone. You can also change the volume of the ringer to
suit your needs.
Vibration alert You can set the wireless handset to vibrate and ring or
vibrate only to alert you to incoming calls.
Visual notifications Status and icon indicators let you know when you have
incoming, outgoing, active, or held calls. Indicators also
alert you of the device’s status and when features are
enabled.
Hearing aid compatible (HAC) handsets All Poly device handsets are Hearing Aid Compatible
(HAC) and have telecoils that magnetically couple to
most forms of wearable hearing aids per FCC section
508 (compliant to ADA Section 508 Recommendations:
Subpart B 1194.23).
Users with Limited Mobility
Your device includes accessibility features to enable users with limited mobility to use various device
features.
The following table lists the accessibility features for users with limited mobility.
Accessibility Features for Users with Limited Mobility
Feature Description
Auto-answering You can enable the phone to auto-answer calls.
Built-in speakerphone A built-in speakerphone enables you to hear audio on
the device without having to use a handset or headset.
Getting Started with Poly Rove DECT IP Phones
9

Feature Description
Emergency button (Poly Rove 40 only) The Poly Rove 40 wireless handset has a large,
brightly colored emergency button that you can press to
sound an alarm or call an emergency service.
Users Who Are Blind, Have Low Vision, or Have Limited Vision
Your device includes accessibility features for users who are blind, have low vision, or have limited vision
to use the device.
The following table lists the accessibility features for users who are blind, have low vision, or have limited
vision.
Accessibility Features for Users Who Are Blind, Have Low Vision, or Have Limited Vision
Feature Description
Auto-answering You can enable the phone to auto-answer calls.
Illuminated feature keys Many feature keys illuminate when activated to alert
you when a feature is enabled.
Microphone mute alert An audible alert plays when you mute or unmute the
microphone.
Charging audio alert You can set the wireless handset to play an audio alert
when the battery is low and requires charging.
Tactile “5” key with raised bumps The “5” key has two bumps that enable you discern the
position of other keys on the keypad.
Tactile-discernible number, feature, and navigation keys Keys on the phone console are discernible by their size
and shape.
Emergency button (Poly Rove 40 only) The Poly Rove 40 wireless handset has a large,
brightly colored emergency button that you can press to
sound an alarm or call an emergency service.
Getting Started with Poly Rove DECT IP Phones
10

Audio Calls
Topics:
•Placing Calls
•Answering Calls
•Holding and Resuming Calls
•End a Call
•Transferring Calls
•Parking Calls
•Rejecting Incoming Calls
•Forwarding Calls
•Quickly Place an Emergency Call
Poly Rove DECT IP phones support up to seven concurrent calls per base station and can make or
answer a maximum of two calls.
Placing Calls
You can place a call using the default line or an alternate line.
Place a Call Using the Default Line
Unless you choose an alternate line, the phone uses your default line when you place a call.
Procedure
1. Do one of the following:
• Enter your contact’s number.
• Select a contact from a directory.
• Select a contact from the recent calls list.
• Select a message from the Messages list.
2. Press Call .
Place a Call Using an Alternate Line
You can choose to use an alternate line before placing a call.
Procedure
1. Press Lines and select a line.
2. Do one of the following:
• Enter your contact’s number.
• Select a contact from a directory.
11

• Select a contact from the recent calls list.
3. Select OK.
4. Press Call .
Place a New Call During an Active Call
You can place new calls to contacts during active calls.
Procedure
1. While in an active call, press New Call.
2. Enter a contact’s number or choose a contact from the directory or recent calls.
3. Do one of the following:
• Press Call.
• If the called handset has multiple lines, choose a line and press Call.
Call a Contact from a Directory
You can call any contact stored in the contact directory on the wireless handset.
Procedure
1. Do one of the following:
• From the Home screen, select Contacts.
• Press Menu > Contacts .
2. Choose a contact and select Call.
Call a Contact Using Speed Dial
You can quickly call contacts from the wireless handset using speed dial.
Save the contact as a speed dial entry.
Procedure
»Do one of the following:
• Press and hold the number key for your speed dial entry.
• If programmed for speed dials, press a function key for your speed dial entry.
The phone dials the contact saved for that entry.
Call a Recent Contact
The wireless handset stores a record of all calls placed on the handset, and you can place calls from the
Calls list.
Procedure
1. On the Home screen, select Calls.
By default, the All calls screen displays.
2. Do one of the following:
Audio Calls
12

• Choose a contact in the All Calls list and then select Call.
• Use the navigation keys to view the Answered calls, Missed calls, or Dialed calls lists,
then select a contact and select Call.
Answering Calls
When you get an incoming call on a Poly Rove DECT IP phone, you can choose to answer the call in
various ways.
Answer an Incoming Call
Answer an incoming call from the wireless handset.
Procedure
»Do one of the following:
• Select Call .
• Press the Speakerphone button.
Answer an Incoming Call During a Call
A tone plays when you receive an incoming call during an active call.
Procedure
»Do one of the following:
• Select Call .
• Press the Speakerphone button.
The first call goes on hold automatically.
Holding and Resuming Calls
When you are in a call, you can place an active audio call on hold and resume the call.
Hold a Call
You can place up to two active calls on hold at any time.
Procedure
»During a call, select Options > Hold.
Resume a Call
You can resume any held call on the wireless handset.
Procedure
»Select Options > Resume.
Audio Calls
13

Switch Between Calls
You can switch between calls when you have at least one active call and one held call on the wireless
handset.
Procedure
»With one active call and a held call, press Swap.
End a Call
You can end an active call at any time.
Procedure
»Do one of the following:
• Select End .
• Place the wireless handset in its cradle or the charging cradle.
Transferring Calls
You can transfer a call to another wireless handset, to a directory contact, or to a designated number.
Transfer a Call to Another Wireless Handset
You can transfer a call on your wireless handset to another contact to enable someone else to take the
call or to resume the call on another handset.
Procedure
1. During a call, select Options > Transfer.
2. Enter a number or select a contact from a directory or the recent calls list.
3. Select Call.
4. Talk with your contact, then select Options > Transfer again to complete the transfer.
Blind Transfer a Call to a Contact
Blind transferring a call sends the call to another contact without your speaking to the contact first.
Procedure
1. During a call, select Options > Blind Transfer.
2. Enter a number or select a contact from a directory or the recent calls list.
3. Select Transfer.
The phone transfers the call when the contact answers the call.
Audio Calls
14

Parking Calls
When you park a call, you can put the call on hold and resume it on another wireless handset.
You can park a call locally on the Rove base station or in a parking lot on your service provider’s network,
if available. You can retrieve a parked call on a wireless handset by entering a dedicated retrieval code.
This feature is only available for lines registered with a service that supports call park.
Park a Call on a Extension
You can park active calls from your wireless handset directly onto a contact’s line extension.
When you park a call on an extension, the call is moved from the handset’s line, and the phone notifies
the contact that a call is parked.
Procedure
1. During the call, go to Options > Call Park.
2. Enter the extension where you want to park the call.
For example, enter 6889.
3. Select Park.
View Parked Call Details
If your administrator has enabled enhanced call park, you can view the details of all calls parked in any
parking lot your wireless handset is configured to monitor.
Tip: You can resume a parked call from the Parked Calls screen.
Procedure
1. Do one of the following:
• Select Pick Up and then select Parked Calls.
• Select Menu and then select Parked Calls.
2. Choose a parked call from the list and press the Info softkey.
3. Press the Down Arrow Key to view more details.
Retrieve a Call Parked on an Extension
You can retrieve a parked call from any phone or wireless handset on the network.
You must have the retrieval code for the parked call. The retrieval code is set when parking a call.
Procedure
1. Enter the retrieval code, then enter the extension where you parked the call, followed by a pound
sign (#).
For example, enter *88, then enter 6889#.
2. Press Call .
Audio Calls
15

Rejecting Incoming Calls
You can reject incoming calls manually via the handset, or automatically by enabling Do Not Disturb
(DND).
Reject an Incoming Call
You can reject rather than answer incoming calls on the wireless handset.
Procedure
»Press End .
Rejecting Calls with Do Not Disturb
Do Not Disturb (DND) enables you to set your phone to automatically reject calls when you don’t want to
be interrupted.
Enable Do Not Disturb
Do Not Disturb (DND) enables you to set your phone to automatically reject calls when you don’t want to
be interrupted.
Procedure
1. On the wireless handset, go to Menu > Do Not Disturb.
2. Select Enable.
Forwarding Calls
You can enable call forwarding for any private lines registered on the wireless handset, and you can
choose to forward an incoming call to the handset.
You can’t enable call forwarding or forward incoming calls on shared lines or lines registered on multiple
phones.
Enable Call Forward
You can enable your wireless handset to forward all incoming calls or forward calls based on the status of
the handset.
Procedure
1. Go to Menu > Call Forward.
2. Choose one of the following options:
•Unconditionally
•No answer
•Busy
3. Select On, then enter the number for your forwarding contact.
Audio Calls
16

4. Optional: If you select No answer as your forwarding option, set the time in seconds when to
forward the call.
5. Select Back to return to the Home screen.
Quickly Place an Emergency Call
Poly Rove 40 wireless handsets have an emergency button that you can press to quickly call an
emergency service, such as 911 or on-site security.
Depending on how your administrator configures the handset, the button may also sound an alarm when
pressed or there may be a slight delay before the call is placed. Check with your administrator for the
exact feature configurations.
Procedure
»Press and hold the Emergency button for 5 seconds.
Cancel an Emergency Call or Alarm
You can cancel an emergency call or an alarm if you accidentally press the button or if the call is no
longer needed.
If configured by your system administrator, a warning displays on screen when you press the Emergency
button, and you have the option to cancel the alarm before the action is initiated.
Procedure
»Press Cancel.
Audio Calls
17

Conference Calls
Topics:
•Initiate a Conference Call
•Join Calls to Create a Conference Call
•Split a Conference Call
You can initiate audio conference calls with various contacts on Poly phones. When you initiate a
conference call, you can manage conference participants, join calls into a conference, or split your
conference into individual calls.
Initiate a Conference Call
You can initiate a conference call with up to two contacts.
Procedure
1. Call your first contact.
2. During the call, go to Options > Conference.
The first call is placed on hold.
3. Enter a number or select a contact from a directory or the recent calls list.
4. Go to Options > Conference.
The two calls are joined into a conference call.
Join Calls to Create a Conference Call
You can join one active call and one held call into a conference call.
Procedure
1. When you have an active call and a held call, go to Options > Conference.
2. Select Select.
The phone joins the calls into a conference call. If you have multiple held calls, the other held calls
on the line remain held.
Split a Conference Call
When you split a conference, you end the conference call and place the other two people on hold.
After you split a conference call, you can resume one of the held calls.
Procedure
»During a conference call, select Split.
18

The conference call ends, and phone places the two participants on hold in two separate calls.
Conference Calls
19