Poly CCX Series User manual

USER GUIDE 1.0 | December 2019 | 3725-49796-001A
Poly CCX Business Media Phones with Better
Together over Ethernet (BToE)
Getting Help
For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.
Plantronics, Inc. (Poly — formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060
© 2019 Plantronics, Inc. All rights reserved. Poly, the propeller
design, and the Poly logo are trademarks of Plantronics, Inc.
All other trademarks are the property of their respective
owners.

Contents
Before You Begin................................................................................................3
Audience, Purpose, and Required Skills.............................................................................3
Related Poly and Partner Resources..................................................................................3
Product Overview of Poly CCX Business Media Phones............................... 4
CCX Phone Hardware Overview.........................................................................................5
Poly CCX 500 Business Media Phone Hardware.................................................... 5
LED Indicators on CCX Series Phones....................................................................6
Navigating Poly CCX Business Media Phone.....................................................................7
CCX Phone Screens................................................................................................ 7
Icons and Status Indicators...................................................................................... 8
Accessibility Features......................................................................................................... 8
Features for Hearing-Impaired Users.......................................................................8
Features for Mobility-Impaired Users....................................................................... 9
Features for Vision-Impaired and Blind Users..........................................................9
Logging in to and Locking Your Phone..........................................................10
Sign in to Skype for Business on Your Computer Using BToE..........................................10
Sign Into Skype for Business as a Guest Using BToE on Your Computer........................ 10
Sign Out of Skype for Business.........................................................................................11
Set the Time and Date Format.......................................................................................... 11
Locking Your Phone.......................................................................................................... 11
Set a Lock Code.....................................................................................................12
Lock Your Phone.................................................................................................... 12
Unlock the Phone................................................................................................... 12
Change Your Lock Code........................................................................................ 12
Reset Your Lock Code............................................................................................12
Disable Device Lock...............................................................................................13
Connecting to Skype for Business on Your Phone using Better
Together over Ethernet................................................................................ 14
Installing the Better Together over Ethernet Connector.................................................... 14
Download and Install the BToE Connector ............................................................14
Start the BToE Connector.......................................................................................15
Disable Auto-Start for the BToE Connector............................................................15
Pairing Your Phone with Your Computer...........................................................................16
Automatically Pair Your Phone with Your Computer using BToE........................... 16
1

Manually Pair Your Phone with Your Computer using BToE.................................. 17
Set Your Phone as Your Primary Audio Device................................................................ 17
Use Your Phone as Your Primary Audio Device for Your Computer................................. 18
Use BToE to Open the Web Configuration Utility..............................................................18
Using BToE to Lock and Unlock Your Phone.................................................................... 18
Using BToE to Manage Calls on Your Phone and Skype for Business
Client............................................................................................................. 19
Answer BToE Calls............................................................................................................19
Place BToE Calls...............................................................................................................20
Pause and Resume BToE Calls........................................................................................ 20
Move Call Audio between Your Phone and Computer...................................................... 20
Disabling BToE and Uninstalling the BToE Connector Application............ 21
Disable BToE on Your Phone............................................................................................ 21
Stop BToE on Your Computer........................................................................................... 21
Uninstall the BToE Connector........................................................................................... 21
Troubleshooting............................................................................................... 23
Better Together over Ethernet........................................................................................... 23
Troubleshoot the BToE Connector Installation....................................................... 23
Troubleshoot BToE Connector Start Issues........................................................... 23
Troubleshoot Pairing Your Phone with Your Computer.......................................... 24
Regenerate a Pairing Code for Manual BToE Pairing............................................ 24
Contents
2

Before You Begin
Topics:
▪Audience, Purpose, and Required Skills
▪Related Poly and Partner Resources
This Poly CCX Business Media Phones with Better Together over Ethernet - User Guide contains
overview information for performing tasks on Poly CCX business media phones.
This user guide supports the Poly CCX 500 business media phones with Skype for Business enabled.
Audience, Purpose, and Required Skills
This guide is intended for Poly phone users running Skype for Business. Administrators and users can
refer to this guide to configure Poly settings available on the phone’s local interface.
Related Poly and Partner Resources
See the following sites for information related to this product.
▪ The Polycom Support Site is the entry point to online product, service, and solution support
information including Licensing & Product Registration, Self-Service, Account Management,
Product-Related Legal Notices, and Documents & Software downloads.
▪ The Polycom Document Library provides support documentation for active products, services, and
solutions. The documentation displays in responsive HTML5 format so that you can easily access
and view installation, configuration, or administration content from any online device.
▪ The Polycom Community provides access to the latest developer and support information. Create
an account to access Poly support personnel and participate in developer and support forums. You
can find the latest information on hardware, software, and partner solutions topics, share ideas, and
solve problems with your colleagues.
▪ The Polycom Partner Network are industry leaders who natively integrate the Poly standards-based
RealPresence Platform with their customers’ current UC infrastructures, making it easy for you to
communicate face-to-face with the applications and devices you use every day.
▪ The Polycom Collaboration Services help your business succeed and get the most out of your
investment through the benefits of collaboration.
3

Product Overview of Poly CCX Business
Media Phones
Topics:
▪CCX Phone Hardware Overview
•Navigating Poly CCX Business Media Phone
•Accessibility Features
Poly CCX Business Media Phones with Skype for Business support audio-only conference calls.
The following features are available on CCX series phones with Skype for Business:
▪ Placing, answering, and managing audio calls
▪ Initiating, joining, and managing audio conference calls
▪ Recording audio calls with USB flash drives
▪ Viewing and joining scheduled calendar meetings
▪ Managing contacts, call lists, and directories
▪ Adjusting call and phone settings
▪ Pairing with Bluetooth-enabled devices
▪ Checking voicemail messages
▪ Connecting to a computer over USB
4

CCX Phone Hardware Overview
The following topics describe the hardware features for Poly CCX Business Media Phones.
Poly CCX 500 Business Media Phone Hardware
The following figure displays the hardware features on Poly CCX 500 Business Media Phones. The table
lists each feature numbered in the figure.
Figure 1: Poly CCX 500 phone hardware features
Poly CCX 500 Phone Hardware Feature Descriptions
Reference Number Feature Feature Description
1Reversible tab
Secures the handset in the cradle when you position
your phone stand at a high angle. To secure the
handset, remove the tab, reverse it so the protrusion
points up, and reinsert it. Position the handset so the
protrusion on the tab fits into the slot on the handset.
2Message waiting indicator
Flashes to indicate you have an incoming call.
Flashes red to indicate when you have new messages.
3Touchscreen
Enables you to select items and navigate menus on the
touch-sensitive screen.
Product Overview of Poly CCX Business Media Phones
5

Reference Number Feature Feature Description
4,5 Volume keys
Adjusts the volume of the handset, headset, speaker,
and ringer.
6USB port(s)
Enables you to attach a USB flash drive or USB
headset.
Poly CCX 500 phones include one USB-A port and one
USB-C port.
7Headset indicator
Displays when the phone is powered on. The icon
glows green or blue when a headset is connected and
activated.
8Speakerphone indicator
Displays when the phone is powered on. The icon
glows green when activated.
9Speaker Provides ringer and speakerphone audio output.
10 Mute key Mutes local audio during calls and conferences.
LED Indicators on CCX Series Phones
CCX series phone LEDs indicate phone and accessory states.
CCX Series Phones LED Descriptions
LED Color State and Description
Speakerphone Off – Phone is in sleep mode.
White – Speakerphone is off, but the phone is active.
Green – Speakerphone is on.
Headset Off - Phone is in sleep mode.
White – No headset is active.
Green – An electronic hookswitch (EHS) headset is
connected and activated.
Blue – A USB or Bluetooth headset is connected and
activated.
Mute Off – No call is active.
Red – The phone microphone is muted.
Message Waiting Indicator (MWI) Off – No new messages are available.
Blinking Red – New or unread voicemails are available,
incoming call and missed call.
Product Overview of Poly CCX Business Media Phones
6

Navigating Poly CCX Business Media Phone
The phone has icons, status indicators, and user screens to help you navigate and understand important
information on the state of your phone.
CCX Phone Screens
You can access various phone screens from the Home screen or from the Menu in the upper-left
corner of the display.
Access the Home Screen
The Home screen on CCX series phones with Skype for Business display the icons you can select to
access features, settings, and other information; additional registered lines; and favorites you can save to
quickly call contacts.
Procedure
»Do one of the following:
• Select Home .
• Select Menu > Home .
Access the Dial a Number Screen
From the Dial a Number screen, you can also access the dialpad, Directories, Recent Calls, and
Meetings.
Your system administrator can also configure your phone to display the Dial a Number screen when the
phone is idle.
Procedure
»Do one of the following:
• On the Home screen, select Dial a Number.
• Select Menu > Dial a Number.
Accessing the Calls Screen
The Calls screen on CCX phones automatically displays when you place a call and you have an active
call in progress.
When you have an active call in progress, the name and number of the contact you are talking with and
the duration of the call displays on the Calls screen.
You can also view active and held calls in progress on the phone. If the phone has multiple lines, active
and held calls display under the associated line.
Product Overview of Poly CCX Business Media Phones
7

Icons and Status Indicators
The following table displays the icons and status indicators that display on your phone.
Icons and Status Indicators
Icon Description Icon Description
Registered Line Do Not Disturb enabled
Unregistered Line Call Forwarding enabled
Active Call Wireless status
USB device attached Paired Device
Missed Call Bluetooth
Placed Call Received Call
Accessibility Features
Poly products include a number of features to accommodate hearing-, vision-, mobility-, or cognitively-
impaired users.
Features for Hearing-Impaired Users
Your phone includes many features that enable users with hearing impairments to use various features on
the phone.
The following table lists the accessibility features for hearing-impaired users.
Accessibility Features for Hearing-Impaired Users
Accessibility Feature Description
Visual message indicators An indicator light on the phone indicates that new messages are
waiting. Icons on the screen also indicate that the phone has new
messages.
Adjustable ring tone and volume You can choose from a variety of ring tones for the phone. You can
also change the volume of the ringer to suit your needs and choose
different ring tones for contacts.
Adjustable call volume While in a call, you can raise or lower the volume of the device.
Visual notifications Status and icon indicators let you know when you have incoming,
outgoing, active, or held calls. Indicators also alert you of the device’s
status and when features are enabled.
Product Overview of Poly CCX Business Media Phones
8

Accessibility Feature Description
Headset memory mode If you use a headset, you can set up your phone to use your headset
for all calls
TTY support The phones supports commercial TTY devices such as Ultratec
Superprint. Additionally, the phones provide acoustic coupled TTY
support.
Features for Mobility-Impaired Users
Your phone includes features that enable users with mobility impairments to perform various functions on
the phone.
The following table lists the accessibility features for mobility-impaired users.
Accessibility Features for Mobility-Impaired Users
Accessibility Feature Description
Auto-answering You can enable the phone to auto-answer calls.
Touchscreen The large touchscreen enables you to select, swipe, and press the screen
to perform functions and activate features.
Built-in speakerphone
A built-in speakerphone allows you to hear audio on the device without
having to use headset.
Features for Vision-Impaired and Blind Users
Poly phones include various features that enable users with visual impairments to use many of the
features on the phone.
The following table lists the accessibility features for visually-impaired and blind users.
Accessibility Features for Vision-Impaired and Blind Users
Accessibility Feature Description
Adjustable backlight settings You can change the brightness of the screen by adjusting
backlight intensity settings.
Auto-answering You can enable the phone to auto-answer calls.
Illuminated feature keys Many feature keys illuminate when activated to alert you
when a feature is enabled.
Product Overview of Poly CCX Business Media Phones
9

Logging in to and Locking Your Phone
Topics:
•Sign in to Skype for Business on Your Computer Using BToE
•Sign Into Skype for Business as a Guest Using BToE on Your Computer
•Sign Out of Skype for Business
•Set the Time and Date Format
•Locking Your Phone
CCX business media phones enable you to sign in to the phone with your Skype for Business credentials
or lock your phone.
Sign in to Skype for Business on Your Computer
Using BToE
When your phone is connected to your computer and paired using Better Together over Ethernet (BToE),
you can sign in to the phone using the Skype for Business client on your computer.
Procedure
1. Select Sign In, or navigate to Settings > Features > Skype for Business > Sign In.
2. Select Via PC or Paired with Client.
3. In the Skype for Business client on your computer, enter your login credentials.
A confirmation message is displayed when the phone successfully signs into Skype for Business.
Sign Into Skype for Business as a Guest Using BToE
on Your Computer
When your phone is connected to your computer and paired using Better Together over Ethernet, you can
sign in to a phone as a guest user using the Skype for Business client on your computer.
Procedure
1. On the phone, select the Guest soft key.
2. Select Yes to sign out the host user.
3. Select Via PC or Paired with Client.
4. In the Skype for Business client on your computer, enter your login credentials.
A confirmation message is displayed when the phone successfully signs into Skype for Business.
10

Sign Out of Skype for Business
If you are signed in to Skype for Business on a public phone, make sure you sign out of your account
after you finish using it.
After you sign out of Skype for Business, you cannot call or view your Skype for Business contacts.
However, you can still use other available features.
Procedure
»Select Sign Out or navigate to Settings > Features > Skype for Business > Sign Out.
Set the Time and Date Format
After you sign in to your phone with your Skype for Business credentials, you have the option to set the
time zone and select a time and date format.
If you choose to not set up your phone when you first sign in, you can set the time and date formats later.
Procedure
1. After you sign in to Skype for Business on your phone, select Next.
2. On the Customize Time Zone screen, select your time zone and press Next.
3. On the Customize Time Format, choose a time format and press Next.
4. On the Customize Date Format screen, choose a date format and press Next.
Locking Your Phone
Your system administrator provides you with a user password that you can use to unlock the phone.
Consider locking your phone if you want to:
• Prevent unauthorized outgoing calls.
• Allow only authorized people to answer calls.
• Prevent people from viewing or modifying phone information, such as your directory, call lists, or
favorites.
When your phone is locked, you can:
• Place outgoing calls to emergency and authorized numbers only.
• Place outgoing calls to a contact, unless your system administrator restricts your phone to placing
calls to emergency and authorized numbers only.
• Enter a password to answer incoming calls.
• Answer incoming calls, unless your administrator has set your phone to require a password to
answer calls.
When your phone is locked, a message displays on the status bar informing you that the phone is locked
and that only authorized calls are allowed. Any messages that displayed before the phone was locked do
not display.
Logging in to and Locking Your Phone
11

Set a Lock Code
When you sign in to your Skype for Business account, you are prompted to set a lock code. After you set
a lock code, you can use the code to unlock your phone.
Note: You cannot dismiss the prompt to create a lock, however, the prompt will disappear if you do not
create a lock code in a set amount of time. If you do not create a lock code when prompted, you
will be automatically signed out of the phone and must create a lock code the next time you sign
in.
Procedure
1. Create and enter a numerical lock code.
2. Confirm your lock code.
Your lock code is set and you can use your lock code to unlock your phone.
Lock Your Phone
After you create a lock code, you can lock your phone anytime you leave your desk. Your phone
automatically locks after being idle for a set amount of time, which is set by your system administrator.
Procedure
»Do one of the following:
• Select Lock.
Unlock the Phone
You can use your lock code to unlock your phone.
Procedure
»Select Unlock.
Change Your Lock Code
You can change your lock code at any time while signed in to your Skype for Business account.
Procedure
1. Navigate to Settings > Advanced > Administration Settings > Device Lock.
2. Select Change Lock Code and enter your current lock code.
3. Enter a new lock code and confirm your new lock code.
4. Select Submit.
Reset Your Lock Code
If you forget your lock code, you can reset the code from a phone using your login password.
Procedure
1. On the Lock screen, select Forgot.
Logging in to and Locking Your Phone
12

2. On the Forgot Lock Code screen, enter your login password or PIN for your Skype for Business
account.
3. Enter and confirm your new lock code.
Disable Device Lock
Device Lock is enabled by default. However, if you do not want to lock your phone, you can disable
Device Lock.
Procedure
1. Navigate to Settings > Advanced > Administration Settings > Device Lock.
2. Select Device Lock: Enabled, and select Disabled.
Logging in to and Locking Your Phone
13

Connecting to Skype for Business on
Your Phone using Better Together over
Ethernet
Topics:
•Installing the Better Together over Ethernet Connector
•Pairing Your Phone with Your Computer
•Set Your Phone as Your Primary Audio Device
•Use Your Phone as Your Primary Audio Device for Your Computer
•Use BToE to Open the Web Configuration Utility
•Using BToE to Lock and Unlock Your Phone
Better Together over Ethernet (BToE) with Skype for Business enables you to communicate with Skype
for Business contacts using your Skype for Business client while providing you with quality audio from
your phone.
BToE also enables you to control Skype for Business audio and video call activity from your phone and
your computer using your Skype for Business client. You can also use BToE to sign in to your phone
using your Skype for Business credentials.
When BToE is enabled and you pair the video-enabled phone to the Skype for Business client on your
computer, the Skype for Business client transmits and receives video streams instead of the phone.
Preference is given to the phones only when the phone unpairs with the Skype for Business client. You
can place all Skype for Business related-calls from the phones as audio-only irrespective of the call mode
selected on the phone. However, users can choose to enable video from the paired Skype for Business
client.
To use BToE, you need to download and install the BToE Connector application.
Installing the Better Together over Ethernet Connector
You must download, install, and start the BToE Connector application on a Microsoft® Windows® computer
before enabling BToE and pairing your phone with a computer.
You can install the BToE Connector application on the following operating systems:
• Windows 7
• Windows 8
• Windows 8.1
• Windows 10
Download and Install the BToE Connector
Before you can start using BToE, you need to download and install the BToE Connector application,
version 4.3.0 or later, from Polycom Voice Support.
14

Procedure
1. On the support site, click Polycom Better Together over Ethernet Connector Application,
version 4.3.0 or later.
2. Agree to the user terms and conditions, and click Submit.
3. Unzip the downloaded file and click the Polycom BToE Connector.msi file.
The setup dialog box is displayed.
4. Click Agree and Install to continue.
5. Follow the steps in the installation wizard to complete the installation.
When the installation is complete, the BToE Connector application starts on your computer and the
icon is displayed in the notification area of your system tray.
Start the BToE Connector
If you do not choose to open the BToE Connector application during the installation process, you must
start the application before connecting your phone to your computer.
Procedure
»Click the Polycom BToE Connector desktop icon on your computer or click Start > Polycom >
Polycom BToE Connector.
Disable Auto-Start for the BToE Connector
After you start the application the first time, the BToE Connector automatically launches when you start
your computer. If you do not want the application to automatically start on your computer, you can disable
the auto-start feature.
Procedure
1. On your computer, press the keys Ctrl + Alt + Delete and select Task Manager.
2. In the Task Manager dialog, click the Startup tab and find Polycom BToE Connector, as shown
next.
3. Select Polycom BToE Connector and click Disable.
Connecting to Skype for Business on Your Phone using Better Together over Ethernet
15

Pairing Your Phone with Your Computer
By default, BToE is enabled on your phone when you sign in to the phone with your Skype for Business
user credentials.
When BToE is enabled, the BToE icon is displayed in the status bar on your phone. If enabled by
your system administrator, the BToE menu option displays on the Home screen, and you can access
BToE feature settings and pair your phone from the menu.
Before you can begin using BToE, you must pair your phone with your computer. By default, your phone
is set to pair with your computer automatically when Better Together over Ethernet is enabled and you
connect your phone to your computer over Ethernet. You can choose to manually pair your phone with
your computer using the BToE Connector application and a pairing code generated by your phone.
Automatically Pair Your Phone with Your Computer using BToE
By default, your phone is set to automatically pair with your computer when you connect your phone to
your computer over Ethernet and when the Pair mode on the phone and application is set to Auto. When
your phone is paired with the Skype for Business client on your computer, a confirmation message
displays on your phone and the BToE Mode icon is displayed in the system tray on your computer.
Procedure
1. Do one of the following:
• On your phone’s Home screen, select BToE.
• On your phone, go to Settings > Features > BToE PC Pairing.
• On your phone, select Sign In or go to Settings > Features > Skype for Business > Sign
In and select via PC.
2. Select Pairing Mode and select Auto.
3. If you are switching to Auto after using Manual pairing, right-click the application icon on your
computer, select Pair with Phone, select the Auto check box, and click Pair.
4. Connect an Ethernet cable from your computer to the PC port on your phone.
The message that the phone is paired displays on the phone, and if you are not signed in to Skype
for Business on your phone, a dialog box is displayed on your computer asking for your Skype for
Business login credentials.
5. If the dialog box does not display on your computer, select Sign In on your phone and choose
User Credentials or Paired Client.
6. Enter your login credentials in the dialog box.
A message that BToE is activated displays on your phone, the BToE icon is displayed on the
status bar, and the Paired BToE icon is displayed in the system tray on your computer. Poly
CCX Phone displays in your list of audio devices in your Skype for Business client.
When the same user account is signed in to the phone and the Skype for Business client, your computer
and phone are paired and BToE is activated. However, when the phone and Skype for Business client are
signed in to with different user accounts (for example, when you connect your computer to a shared
phone), the computer and phone are paired but BToE is not activated.
Connecting to Skype for Business on Your Phone using Better Together over Ethernet
16

Manually Pair Your Phone with Your Computer using BToE
You can use a pairing code generated by your phone to manually pair your computer with any Skype for
Business-enabled phone on your network.
When you set your phone to manually pair with your computer connected to a wired or wireless network,
your phone generates a pairing code that you must enter into the BToE Connector application. You do not
need to connect your phone to your computer with an ethernet cable when using Manual Pairing.
Procedure
1. Do one of the following:
• On your phone’s Home screen, select BToE.
• On your phone, go to Settings > Features > BToE PC Pairing.
• On your phone, select Sign In or go to Settings > Features > Skype for Business > Sign
In and select via PC.
2. Select Pairing Mode then select Manual.
A pairing code displays. For example, gNCYoV19.
3. On your computer, click the Polycom BToE Connector desktop icon to start the application.
4. Right-click the application icon and click Pair with Phone.
5. Enter the pairing code shown on the phone into the notification on your computer then click Pair.
The application attempts to pair with the phone.
If you correctly enter the pairing code, a dialog box displays on your computer indicating that the
computer has successfully paired with the phone.
6. If the phone is not registered, enter your login credentials into the dialog displayed on your
computer.
A confirmation message displays on your phone and the BToE icon displays on the status
bar.
When your phone is paired with the Skype for Business client on your computer, a confirmation message
displays on your phone, and the BToE Mode icon displays in the system tray on your computer.
Set Your Phone as Your Primary Audio Device
Before you begin using the BToE feature, ensure that your phone is set as your primary audio device in
your Skype for Business client on your computer.
Procedure
»In your Skype for Business client, click the audio device icon and select Poly CCX Phone as
your primary device.
Connecting to Skype for Business on Your Phone using Better Together over Ethernet
17

Use Your Phone as Your Primary Audio Device for
Your Computer
With BToE, you can use your CCX business media phone to play audio from media, such as music or
web videos, by setting your phone as your default communication device for your computer.
Note: You can also set a USB audio device ( 48 kHz or 16 kHz sampling frequency) or system audio
device as your primary device for streaming audio on your computer while you use the phone as
your microphone and speaker for calls placed in the Skype for Business client.
Procedure
1. On your computer, click Start > Control Panel.
2. In the Control Panel, click Hardware and Sound > Sound.
3. Click Poly CCX Phone and click the drop-down arrow for Set Default.
4. Select Default Communication Device and click OK.
Use BToE to Open the Web Configuration Utility
When your phone is paired with your computer, you can launch the Web Configuration Utility from the
BToE Connector application.
You can use the Web Configuration Utility to update or change user features for your phone.
Procedure
»On your computer, right-click the BToE application icon in the system tray and click Launch
CCX Web UI.
Using BToE to Lock and Unlock Your Phone
When your phone is paired with your computer, you can lock and unlock your phone automatically when
you lock or unlock your computer.
With the BToE Connector application, your phone locks within 10 seconds after you lock your computer or
at a designated time set by your administrator, when the phone is not in use. Your phone unlocks
immediately after you unlock your computer.
Connecting to Skype for Business on Your Phone using Better Together over Ethernet
18

Using BToE to Manage Calls on Your
Phone and Skype for Business Client
Topics:
•Answer BToE Calls
•Place BToE Calls
•Pause and Resume BToE Calls
•Move Call Audio between Your Phone and Computer
After you pair your phone with your computer, you can manage audio and video calls with your Skype for
Business contacts on your phone and in the Skype for Business client on your computer.
Using any registered phone as your primary audio device, you can place and answer audio and video
calls, hold and resume audio calls, and pause and resume video calls. You can use BToE with your phone
for all Skype for Business calls even if you are not signed in to your Skype for Business account on the
phone. When you connect a phone that is registered to another user to your computer, the phone acts as
a speakerphone for all audio and video calls initiated in the Skype for Business client on your computer.
You can have only video call between you and one other person when BToE is enabled. Calls with three
or more people are audio-only.
Note: If you want to route audio from media that uses the computer's speakers, such as web videos or
media players, you must manually change the computer's default audio speaker device to use
CCX business media phone.
Answer BToE Calls
When you are signed in to the Skype for Business client and the connected phone with the same
account, the way you answer calls is different than if the Skype for Business client and the connected
phone were signed in with different accounts.
Procedure
»Do one of the following:
• If signed in with the same user account, press the Answer soft key on your phone or click
Answer in the Skype for Business client.
• If signed in with different user accounts and the incoming call is for the account signed in to
Skype for Business, click Answer in the Skype for Business client.
The call is displayed on the phone and Skype for Business client. On the phone, the PC
audio icon is displayed next to the Skype for Business call and the audio for the call is
played through the phone's speakerphone.
• If signed in with different user accounts and the incoming call is for the account signed in to
the phone, press the Answer soft key on the phone.
The call is displayed on the phone only.
19