Polycom QDX 6000 System Service manual

February 2009 Edition
3725-30856-001
Version 3.0
Administrator’s Guide
for Polycom®QDX™ 6000 Systems
Version 3.0
product pic here

Polycom Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
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for printing or clerical errors. Information in this document is subject to change without notice.
Trademark Information
Polycom®, the Polycom logo design, ReadiManager® SE200, and VSX® are registered trademarks of Polycom, Inc.
Global Management System™, Polycom QDX™ 6000, Polycom MGC™, PathNavigator™, People+Content™,
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held by Polycom, Inc.
© 2009 Polycom, Inc. All rights reserved.

Administrator’s Guide for Polycom QDX 6000 Systems
i
About This Guide
The Administrator’s Guide for Polycom QDX 6000 Systems is for administrators
who need to configure, customize, manage, and troubleshoot QDX 6000
system.
Please read the QDX 6000 system documentation before you install or
operate the system.
QDX 6000 System Setting Up Guide, which describes how to connect the
mandatory cables and optional devices to the QDX 6000 system.
User’s Guide for Polycom QDX 6000 Systems, which describes how to
perform video conferencing tasks.

Administrator’s Guide for Polycom QDX 6000 Systems
i
Contents
About This Guide············································································ i
Introducing the Polycom QDX System····································· 1-1
Setting Up Your System Hardware ······································· 1-1
Positioning the System ······················································· 1-1
Powering On and Off ························································· 1-2
Configuring with the Setup Wizard ······································ 1-2
Networks······················································································2-1
Connecting to the LAN······················································· 2-1
Configuring LAN Properties ··············································· 2-1
Configuring IP Settings ······················································ 2-3
Specifying H.323 Settings················································ 2-3
Configuring the System to Use a Gatekeeper ······················ 2-3
Specifying Quality of Service ··········································· 2-4
Configuring the System for Use with a Firewall or NAT········ 2-5
Configuring Call Preferences ··············································· 2-7
Monitors and Cameras·······························································3-1
Monitors·········································································· 3-1
Configuring Monitor Settings ·········································· 3-1
Adjusting Screen Layout················································· 3-3
Specifying, Showing and Turning Off the PIP ····················· 3-5
Adjusting the Monitor's Color Balance, Sharpness, and
Brightness···································································· 3-5
Preventing Monitor Burn-In ············································ 3-6
Connecting Cameras ·························································· 3-6
Configuring Camera Settings and Video Quality Options······ 3-7
Configuring Camera Presets············································ 3-8
Microphones and Speakers·······················································4-1
Microphones ···································································· 4-1
Polycom Microphone Lights············································ 4-1
Configuring Audio Settings············································· 4-2
Speakers·········································································· 4-2

Contents
ii
Setting the Speaker Volume············································· 4-2
Audio meter································································· 4-3
Content and Captions ································································5-1
Sharing content································································· 5-1
Configuring Content Sharing··········································· 5-1
Configuring Content Display with People+Content IP·········· 5-1
Configuring Captions························································· 5-2
Configuring Meeting Captions········································· 5-2
Configuring Rolling Captions ·········································· 5-3
Calling and Answering·······························································6-1
Configuring Call Settings···················································· 6-1
Configuring Directory Settings············································· 6-2
Creating a Localized System Name with the Polycom QDX 6000
Web Interface ······························································· 6-2
Managing Directories with the Polycom QDX 6000 Web Interface
·················································································· 6-2
Configuring the Global Directory ········································· 6-3
Configuring Remote Control Behavior··································· 6-4
System Location and Appearance············································7-1
Setting Date, Time, and Language········································· 7-1
Customizing the Home Screen ············································· 7-2
Displaying Speed Dial Sites············································· 7-4
Adding Marquee Text ···················································· 7-4
Screen Savers···································································· 7-5
Adding Screen Saver Text ··············································· 7-5
Adding a Screen Saver Logo············································ 7-6
Security························································································ 8-1
Configuring Security Options ·············································· 8-1
Setting the Room and Remote Access Passwords ····················· 8-2
Managing User Access to Settings and Features······················· 8-3
Configuring Security Mode ················································· 8-4
Enabling AES Encryption···················································· 8-5
Managing the System Remotely················································ 9-1
Using the Polycom QDX 6000 Web Interface··························· 9-1
Accessing the Polycom QDX 6000 Web Interface ················· 9-1

Administrator’s Guide for Polycom QDX 6000 Systems
iii
Monitoring a Rooms or Call with the Polycom QDX 6000 Web
Interface ······································································ 9-1
Managing System Profiles with the Polycom QDX 6000 Web
Interface ······································································ 9-2
Sending a Message ························································ 9-3
Setting Up SNMP ······························································ 9-4
Statistics and Diagnostics······················································· 10-1
Accessing the Diagnostics Screens ·······································10-1
System Status ··································································10-1
Call statistics ···································································10-2
Network·········································································10-3
Video·············································································10-3
Audio ············································································10-4
Reset System ···································································10-4
Recent Calls ····································································10-5
Call Detail Report (CDR)····················································10-5
Information in the CDR ·················································10-6
Call Detail Report Archives ············································10-8
System Logs ····································································10-8
Viewing System Logs····················································10-8
Downloading System Logs·············································10-9
System Log Settings······················································10-9
Troubleshooting········································································ 11-1
Placing a Test Call ····························································11-1
Enabling Basic Mode·························································11-1
General Troubleshooting ···················································11-2
Power and Start-up·······················································11-2
Controls ·····································································11-3
Access to Screens and Systems ········································11-4
Calling ·······································································11-5
Displays ·····································································11-6
Cameras ·····································································11-7
Audio ········································································11-8
Error Indications ························································ 11-11
System Back Panel View and Cables ····································· 12-1
System Back Panel View ····················································12-1

Contents
iv
System Cables ·································································12-2
Logo Customization ································································· 13-1
Customizable Logos··························································13-1
Software Needed······························································13-1
Logo File Requirements ·····················································13-1
Creating a Customized Software Update Package ···················13-2
Uploading Your Customized Software Update Package ···········13-2
Upgrading System Software···················································· 14-1
Upgrading System Software by PC ······································14-1
Rescue Mode ···································································14-2
Regulatory Notices··································································· 15-1

1-1
1
Introducing the Polycom QDX
System
Your POLYCOM® QDX™ 6000 is a state-of-the-art visual collaboration tool.
With crisp, clean video and crystal-clear sound, Polycom QDX 6000 system
provides natural video conferencing interaction through the most advanced
video communications technology.
The system provides integrator-class connectors and supports multiple video
and audio sources. These solutions allow integrators to create specialized
and unique, real-time video environments for their customers.
Setting Up Your System Hardware
This manual provides information to supplement the system setting up
guide provided with your system and its optional components. A printed
copy of the system setting up guide is provided with each Polycom QDX
6000 system.
Positioning the System
Polycom QDX 6000 system is designed to be placed on a tabletop or in an
equipment rack.
To position the system:
1 Install the mounting brackets on the system if you need to mount it in an
equipment rack, or install the self-adhesive feet if you will place the
system on a table or shelf.
2 Place the system in the desired location. Position the system so that the
camera does not face toward a window or other source of bright light.

Introducing the Polycom QDX System
1-2
Leave enough space to connect the cables easily. Place the camera and
display together so that people at your site face the camera when they
are looking at the display.
Powering On and Off
Connect power and power on the system after you have connected all of the
equipment that you will use with it. Make sure that the system is powered
off before you connect devices to it.
To power on the Polycom QDX 6000 system:
Press the power switch on the back of the system.
The indicator light on the front panel of the system provides this information:
Indicator Light System Status
Off System is powered off.
Steady red light System is initializing.
Blinking red light System is updating software.
Steady green light System is in a call.
Blinking red light against steady green
light System received an IR signal while in a call.
Steady blue light System is awake, not in a call.
Blinking red light against steady blue
light System received an IR signal while awake and not in a call.
Blinking blue light (on 1 sec, off 2 sec) System is asleep.
Configuring with the Setup Wizard
When you power on your system for the first time, the setup wizard detects
the system’s IP and leads you through the minimum configuration steps
required to place a call.
The setup wizard allows you to set a room password, which allows you to
limit access to the Admin Settings. The default room password is the 16-digit
system serial number from the System Information screen or the back of the
system.
Make sure you can recall the room password if you set one. If you forget the
password, you will have to reset the system, delete the system files, and run the setup
wizard again in order to access Admin Settings and reset the password.
You can run the setup wizard or view the configuration screens in either of
these two ways.
In the room with the system — Use the remote control to navigate the
screens and enter information. You can use the number pad on the

Administrator’s Guide for Polycom QDX 6000 Systems
1-3
remote control to enter text just like you can with a cell phone.
From a remote location — Use a web browser to access the Polycom
QDX 6000 Web Interface.
For more information, refer to Managing the System Remotely.

2-1
2
Networks
This guide covers network types used worldwide. Please note that not all the
network types are available in all countries.
Before you begin configuring the network options, you must make sure your
network is ready for video conferencing.
Connecting to the LAN
Before you begin configuring the network options, you must make sure your
network is ready for video conferencing.
You must connect the system to a LAN to:
Make H.323 calls.
Use the Global Directory Server.
Access the Web interface.
Use People+Content™ IP.
Configuring LAN Properties
To configure LAN properties:
1 Go to System > Admin Settings > LAN Properties.
2 Configure these settings on the LAN Properties screen:
Setting Description
IP Address Specifies how the system obtains an IP address.
Obtain IP address automatically - Select if the system
gets an IP address from the DHCP server on the LAN.
Enter IP address manually - Select if the IP address will
not be assigned automatically.
Your IP Address
is
Or
Use the
Following IP
Address
If the system obtains its IP address automatically, this area
displays the IP address currently assigned to the system.
If you selected Enter IP Address Manually, enter the IP
address here.
Changing the IP address causes the system to restart.

Networks
2-2
Setting Description
Subnet Mask Displays the subnet mask currently assigned to the system.
If the system does not automatically obtain a subnet mask,
enter one here.
Changing this setting causes the system to restart.
Default Gateway Displays the gateway currently assigned to the system.
If the system does not automatically obtain a gateway IP
address, enter one here.
Changing this setting causes the system to restart.
LAN Speed Specify the LAN speed to use. Note that the speed you
choose must be supported by the switch.
Choose Auto to have the network switch negotiate the speed
automatically. Choosing Auto automatically sets Duplex
Mode to Auto. If you choose 10 Mbps, 100 Mbps, or 1000
Mbps you must set Duplex Mode to Half or Full.
Note: Polycom does not support Auto for the Polycom QDX
6000 system only or the switch only; the settings for both must
be the same.
Changing this setting causes the system to restart.
Duplex Mode Specify the duplex mode to use. Note that the Duplex mode
you choose must be supported by the switch.
Choose Auto to have the network switch negotiate the Duplex
mode automatically. Choosing Auto automatically sets LAN
Speed to Auto.
Note: Polycom does not support Auto for the Polycom QDX
6000 system only or the switch only; the settings for both must
be the same.
Changing this setting causes the system to restart.
3 Select and configure these settings:
Setting Description
Host Name Indicates the system’s DNS name.
Changing this setting causes the system to restart.
Notes: The host name can include letters, numbers and the
hyphen character (-). The host name cannot begin or end with
a hyphen.
Domain Name Displays the domain name currently assigned to the system.
If the system does not automatically obtain a domain name,
enter one here.
Changing this setting causes the system to restart.
DNS servers Displays the DNS servers currently assigned to the system.
If the system does not automatically obtain a DNS server
address, enter up to four DNS servers here.
Changing this setting causes the system to restart.

Administrator’s Guide for Polycom QDX 6000 Systems
2-3
Configuring IP Settings
Specifying H.323 Settings
If your network uses a gatekeeper, the system can automatically register its
H.323 name and extension. This allows others to call the system by entering
the H.323 name or extension instead of the IP address.
To specify H.323 settings:
1 Go to System > Admin Settings > Network > IP > H.323 Settings.
2 Configure these settings on the H.323 Settings screen:
Setting Description
Display H.323
Extension Lets users placing a gateway call enter the H.323 extension
separately from the gateway ID.
If you do not select this setting, users make gateway calls by
entering the call information in this format: gateway ID + ## +
extension
H.323 Name Specifies the name that gatekeepers use to identify this system.
You can make point-to-point calls using H.323 names if both
systems are registered to a gatekeeper.
The H.323 Name is the same as the System Name, unless you
change it. Your organization’s dial plan may automatically define
the names you can use.
H.323
Extension
(E.164)
Specifies the extension that gatekeepers and gateways use to
identify this system. Lets users place point-to-point calls using
the extension if both systems are registered with a gatekeeper.
The default H.323 Extension can be changed. Your
organization’s dial plan may automatically define the extensions
you can use.
Configuring the System to Use a Gatekeeper
A gatekeeper is a “network administrator” that supervises network traffic
and manages functions such as bandwidth control and admission control.
The gatekeeper also handles address translation, which allows users to make
calls using static aliases instead of IP addresses that may change each day.
To configure the system to use a gatekeeper:
1 Go to System > Admin Settings > Network > IP > H.323 Settings.

Networks
2-4
2 Select and configure these settings on the Gatekeeper screen:
Setting Description
Use Gatekeeper Specifies whether to use a gatekeeper.
Off - Calls do not use a gatekeeper.
Auto - System attempts to automatically find an available
gatekeeper.
Specify - Calls use the specified gatekeeper. Enter the
gatekeeper’s IP address.
H.323 Name Specifies the name that gatekeepers use to identify this
system. You can make point-to-point calls using H.323 names
if both systems are registered to a gatekeeper.
The H.323 Name is the same as the System Name, unless
you change it. Your organization’s dial plan may automatically
define the names you can use.
H.323 Extension
(E.164) Specifies the extension that gatekeepers and gateways use to
identify this system. Lets users place point-to-point calls using
the extension if both systems are registered with a gatekeeper.
The default H.323 Extension is based on the system serial
number, but it can be changed. Your organization’s dial plan
may automatically define the extensions you can use.
Gatekeeper IP
Address This option is available only when Use Gatekeeper is set to
On.
If you chose to use an automatically selected gatekeeper, this
area displays the gatekeeper’s IP address.
If you chose to specify a gatekeeper, enter its IP address.
3 If you chose to specify a gatekeeper, select to view Alternate
Gatekeepers that the system can use if the primary gatekeeper is not
available.
Specifying Quality of Service
Set the Quality of Service options for the way your network handles IP
packets during video calls.
To specify Quality of Service:
1 Go to System > Admin Settings > Network > IP > Quality of Service.

Administrator’s Guide for Polycom QDX 6000 Systems
2-5
2 Configure these settings on the Quality of Service screen:
Setting Description
Type of
Service Specifies your service type and lets you choose how to set the
priority of IP packets sent to the system for video, audio, and
far-end camera control. The priority of audio and video packets
you set here must be the same as the corresponding settings on
the router.
IP Precedence - Represents the priority of IP packets sent to
the system. The value can be between 0 and 5. If this setting is
selected, enter the value in the Type of Service Value field.
DiffServ - Represents a priority level between 0 and 63. If this
setting is selected, enter the value in the Type of Service
Value field.
Type of
Service Value Specifies the IP Precedence or Diffserv value for Video, Audio,
and Far End Camera Control.
Enable LPR Lets you specify whether to use Polycom Lost Packet
Recovery™ (LPR™) for calls.
This option is enabled by default. The LPR feature will be
enabled to ensure the picture effect at the endpoint when a
packet is lost in network transmission.
3 Select and configure these settings on the Bandwidth screen:
Setting Description
Maximum
Transmit
Bandwidth
Specifies the maximum transmit line speed between 64 kbps
and 4096 kbps.
Maximum Receive
Bandwidth Specifies the maximum receive line speed between 64 kbps
and 4096 kbps.
Configuring the System for Use with a Firewall or NAT
A firewall protects an organization’s IP network by controlling data traffic
from outside the network. Unless the firewall is designed to work with H.323
video conferencing equipment, you must configure the system and the
firewall to allow video conferencing traffic to pass in and out of the network.
Firewall Settings
Network Address Translation (NAT) network environments use private
internal IP addresses for devices within the network, while using one
external IP address to allow devices on the LAN to communicate with other
devices outside the LAN. If your system is connected to a LAN that uses a
NAT, you will need to enter the NAT Public (WAN) Address so that your
system can communicate outside the LAN.
To set up the system to work with a firewall or NAT:
1 Go to System > Admin Settings > Network > IP > Firewall.

Networks
2-6
2 Configure these settings in the Firewall screen:
Setting Description
Fixed Ports Lets you specify whether to define the TCP and UDP ports
If the firewall is not H.323 compatible, enable this setting.
The Polycom QDX 6000 system assigns a range of ports
starting with the TCP and UDP ports you specify. The
system defaults to a range beginning with port 3230 for
both TCP and UDP.
Note: You must open the corresponding ports in the
firewall. You must also open the firewall’s TCP port
1720 to allow H.323 traffic.
If the firewall is H.323 compatible or the system is not
behind a firewall, disable this setting.
TCP/UDP Ports Lets you specify the beginning value for the range of TCP
and UDP ports used by the system. The system
automatically sets the range of ports based on the beginning
value you set.
Note: You must also open the firewall’s TCP port 1720 to
allow H.323 traffic.
Enable H.460
Firewall Traversal Allows the system to use H.460-based firewall traversal. For
more information, refer to H.460 NAT Firewall Traversal.
NAT Configuration Lets you specify whether the system should determine the
NAT Public WAN Address automatically.
If the system is not behind a NAT or is connected to the IP
network through a Virtual Private Network (VPN), select
Off.
If the system is configured behind a NAT that allows HTTP
traffic, select Auto.
If the system is behind a NAT that does not allow HTTP
traffic, select Manual.
NAT Public (WAN)
Address Displays the address that callers from outside the LAN use
to call your system. If you chose to configure the NAT
manually, enter the NAT Public Address here.
NAT is H.323
Compatible Specifies that the system is behind a NAT that is capable of
translating H.323 traffic.
Address Displayed
in Global Directory Lets you choose whether to display this system’s public or
private address in the global directory.
H.460 NAT Firewall Traversal
You can configure QDX 6000 systems to use standards-based H.460.18 and
H.460.19 firewall traversal, which allows video systems to more easily
establish IP connections across firewalls.
To use this traversal, Polycom QDX 6000 systems and firewalls must be
configured as follows:

Administrator’s Guide for Polycom QDX 6000 Systems
2-7
Enable firewall traversal on the Polycom QDX 6000 system.
Register the Polycom QDX 6000 system to an external V2IU Traversal
Server Gateway that supports the H.460.18 and H.460.19 standards.
Make sure that firewalls being traversed allow Polycom QDX 6000
systems behind them to open outbound TCP and UDP connections.
Disable H.323-aware features on the firewall.
―Firewalls with a stricter rule set should allow Polycom QDX 6000
systems to open at least the following outbound TCP and UDP ports:
1720 (TCP), 14085-15084 (TCP) and 1719(UDP), 16386-25386 (UDP).
―Firewalls should permit inbound traffic to TCP and UDP ports that
have been opened earlier in the outbound direction.
To enable firewall traversal on a Polycom QDX 6000 system:
1 Go to System > Admin Settings > Network > IP > Firewall.
2 Select Enable H.460 Firewall Traversal.
Configuring Call Preferences
Call preferences help you manage the network bandwidth used for calls. You
can specify the default and optional call settings for outgoing calls. You can
also limit the call speeds of incoming calls.
To choose call preferences:
1 Go to System > Admin Settings > Network > Call Preference.
2 Configure these settings on the Call Preference screen:
Setting Description
Basic Mode Enables a limited operating mode that uses H.261 for video
and G.711 for audio. This mode provides administrators with a
workaround for interoperability issues that cannot be solved
using other methods.
The Basic Mode setting stays in effect until you change it.
H.264 Specifies that the system should use H.264 for video.
H.239 Specifies standards-based People+Content data collaboration.
Select this option if you know that H.239 is supported by the far
sites you will call. If callers experience issues when sharing
content with other Polycom systems, disable this setting.
H.264 Content If this option is enabled, the endpoint will use H.264 protocol
firstly when it is sending content. Some endpoints have the
content which is not compatible with H.264, enabling this option
may disable the content feature. In this case, it is
recommended to disable this option.

Networks
2-8
3 Select to go to the Preferred Speeds screens and configure these
settings:
Setting Description
Select the
preferred
speeds for
placing calls
Determines the speeds that will be used for calls from this
system when:
The Call Quality selection is either unavailable or set to
Auto on the Place a Call screen.
The call is placed from the directory.
If the far-site system does not support the selected speed, the
system automatically negotiates a lower speed.
Select the
maximum
speeds for
receiving calls
Allows you to restrict the bandwidth used when receiving calls.
If the far site attempts to call the system at a higher speed than
selected here, the call is re-negotiated at the speed specified in
this field.
4 Select to go to the Call Speeds screen and specify the call speeds to
make available to users, if you are allowing them to choose speeds on a
call-by-call basis.

3-1
3
Monitors and Cameras
Monitors
You can connect up to two monitors to the Polycom QDX 6000 System.
Monitor 1 shows the endpoint onscreen menu by default, and the user
can use the remote control to make it show the far-site pictures, local
pictures and content.
Monitor 2 shows the local picture. When the content is sent or received,
it shows the complete picture of content.
The following table shows how you can connect monitors to a Polycom QDX 6000
system.
Video Output Number Connector Output Formats
RCA (three) YPrPb
RCA (yellow) Composite
1
S-Video S-Video
RCA (yellow) Composite
S-Video S-Video
2
VGA VGA
For Monitor 2, the system provides RCA, S-Video, and VGA connectors. Only one at a
time is active, based on the output format configured for that monitor.
Configuring Monitor Settings
To configure monitors:
1 Go to System > Admin Settings > Monitors.

Monitors and Cameras
3-2
2 Configure these settings on the Monitors screen:
Setting Description
Number of Monitors Specifies the number of monitors to use.
Output Upon Screen
Saver Activation
(Monitor 1)
Specifies the screen saver output for Monitor 1:
Specifies whether black video or no signal is sent to the
monitor when the system goes to sleep and the screen
saver activates.
Select Black if you want to display screen saver text. This is
the recommended setting to prevent burn-in for TV
monitors.
Select No Signal if you want the display to react as if it is
not connected when the system goes to sleep. This is the
recommended setting for VGA monitors and projectors.
Aspect Ratio
(Monitor 1) Specifies the monitor’s aspect ratio:
4:3 - Select if you are using a regular TV monitor.
16:9 - Select if you are using a wide-screen monitor.
PIP (Monitor 1) This option is available only when you selected 4:3 for
Aspect Ratio. Specifies PIP (Picture-in-Picture) behavior:
On — The PIP window stays on for the duration of the
call.
Auto — Shows the PIP window when the user operates
the remote control (the PIP window is closed when the
user presses the hook at the bottom of remote control,
and it is opened when the hook is released).
Off — The PIP window is not displayed during the call.
Note: PIP settings are also available in the User Settings
screen. For more information about User Settings, refer to
Managing User Access to Settings and Features.
Output Upon Screen
Saver Activation
(Monitor 2)
Specifies the screen saver output for Monitor 2:
Specifies whether black video or no signal is sent to the
monitor when the system goes to sleep and the screen
saver activates.
Select Black if you want to display screen saver text. This is
the recommended setting to prevent burn-in for TV
monitors.
Select No Signal if you want the display to react as if it is
not connected when the system goes to sleep. This is the
recommended setting for VGA monitors and projectors.
Aspect Ratio
(Monitor 2) Specifies the second monitor’s aspect ratio:
4:3 - Select if you are using a regular TV monitor.
16:9 - Select if you are using a wide-screen monitor.
Video Format
(Monitor 2) Selects the second monitor to use TV or VGA monitor.
VGA — Select if the monitor is connected using a VGA
cable.
TV — Select if the TV is connected using a composite
video cable or S-video cable.
VGA Resolution
(Monitor 2) Specifies the resolution for the monitor.