Polycom RealPresence Centro User manual

USER GUIDE 6.1.0 | February 2017 | 3725-61082-003A
Polycom® RealPresence Centro™

Copyright© 2017, Polycom, Inc. All rights reserved. No part of this document may be reproduced,
translated into another language or format, or transmitted in any form or by any means, electronic or
mechanical, for any purpose, without the express written permission of Polycom, Inc.
6001 America Center Drive
San Jose, CA 95002
USA
Trademarks Polycom®, the Polycom logo and the names and marks associated with Polycom products
are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the
United States and various other countries.
All other trademarks are property of their respective owners. No portion hereof may be reproduced or
transmitted in any form or by any means, for any purpose other than the recipient's personal use, without
the express written permission of Polycom.
Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this
document, Polycom makes no warranties or representations as to its accuracy. Polycom assumes no
liability or responsibility for any typographical or other errors or omissions in the content of this document.
Limitation of Liability Polycom and/or its respective suppliers make no representations about the
suitability of the information contained in this document for any purpose. Information is provided "as is"
without warranty of any kind and is subject to change without notice. The entire risk arising out of its use
remains with the recipient. In no event shall Polycom and/or its respective suppliers be liable for any
direct, consequential, incidental, special, punitive or other damages whatsoever (including without
limitation, damages for loss of business profits, business interruption, or loss of business information),
even if Polycom has been advised of the possibility of such damages.
End User License Agreement BY USING THIS PRODUCT, YOU ARE AGREEING TO THE TERMS OF
THE END USER LICENSE AGREEMENT (EULA) . IF YOU DO NOT AGREE TO THE TERMS OF THE
EULA, DO NOT USE THE PRODUCT, AND YOU MAY RETURN IT IN THE ORIGINAL PACKAGING TO
THE SELLER FROM WHOM YOU PURCHASED THE PRODUCT.
Patent Information The accompanying product may be protected by one or more U.S. and foreign
patents and/or pending patent applications held by Polycom, Inc.
Open Source Software Used in this Product This product may contain open source software. You may
receive the open source software from Polycom up to three (3) years after the distribution date of the
applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing
the software to you. To receive software information, as well as the open source software code used in
this product, contact Polycom by email at [email protected] (for video products) or
OpenSourceV[email protected] (for voice products).
Customer Feedback We are striving to improve our documentation quality and we appreciate your
feedback. Email your opinions and comments to [email protected].
Polycom Support Visit the Polycom Support Center for End User License Agreements, software
downloads, product documents, product licenses, troubleshooting tips, service requests, and more.

Contents
Before You Begin................................................................................................5
Audience, Purpose, and Required Skills.............................................................................5
Related Documentation.......................................................................................................5
Get Help.............................................................................................................................. 5
Polycom Partner and Solution Resources................................................................5
The Polycom Community......................................................................................... 6
Getting Started with Polycom® RealPresence Centro™.................................. 7
Overview of RealPresence Centro......................................................................................7
RealPresence Centro Hardware Features.......................................................................... 7
Panoramic Video Layout.......................................................................................... 8
RealPresence Centro Status and Indicators............................................................ 9
RealPresence Centro Status and Camera Position................................................. 9
System Health Check........................................................................................................10
Wake the RealPresence Centro System...........................................................................10
Using the Remote Control.................................................................................................10
Recharge the Remote Control Battery................................................................... 10
Contacts............................................................................................................ 12
Browse the Global Directory............................................................................................. 12
Search for Directory Contacts........................................................................................... 12
Contact Presence States.................................................................................................. 13
Calling............................................................................................................... 14
Call by Entering a Name or Number................................................................................. 14
Call from the Contacts Screen.......................................................................................... 15
Call a Speed Dial Entry..................................................................................................... 15
Call from the Recent Calls List..........................................................................................15
Place an Audio-only Call................................................................................................... 15
Accept a Call..................................................................................................................... 16
Decline a Call.................................................................................................................... 16
Answer a Call during a Call...............................................................................................16
Hold a Call.........................................................................................................................16
Hold a Call and Place a Call............................................................................................. 16
Resume a Call...................................................................................................................17
Switch Between Calls........................................................................................................17
Conference Calls...............................................................................................................17
1

Place a Conference Call.........................................................................................17
Answer an Incoming Call during a Multipoint Call.................................................. 17
Add an Incoming Call to a Conference Call........................................................... 18
Place a Call during a Conference Call................................................................... 18
Resume a Held Call in a Conference Call..............................................................18
Switch between Calls in a Conference Call............................................................18
Leave a Conference Call........................................................................................18
Hang Up an Individual Call in a Conference Call................................................... 18
Hang Up All Calls................................................................................................... 18
Passwords for Conference Calls............................................................................ 19
Microsoft Meetings............................................................................................................ 19
Join Meetings from the Calendar........................................................................... 19
View Meeting Details..............................................................................................20
Microsoft Conference Calls.................................................................................... 20
Recording Calls................................................................................................ 21
RealPresence Media Suite Recording Methods............................................................... 21
RealPresence Media Suite Connection Methods...................................................22
RealPresence Media Suite Touch Tones................................................................22
Recording Calls with RealPresence Media Suite using Touch Tones............................... 23
Record Calls with RealPresence Media Suite using Touch Tones......................... 23
Stop Recording using Touch Tones........................................................................23
Playback a Recording using Touch Tones..............................................................24
Recording Calls with RealPresence Media Suite using Onscreen Controls..................... 24
Record Calls with RealPresence Media Suite using Onscreen Recording
Controls............................................................................................................. 24
Pause a Recording using Onscreen Recording Controls.......................................24
Resume a Recording using Onscreen Recording Controls....................................24
Stop Recording using Onscreen Recording Controls.............................................25
Content..............................................................................................................26
Polycom People+Content IP............................................................................................. 26
Download and Install Polycom® People+Content™ Technology............................. 27
Share Content using People+Content IP............................................................... 27
Stop Sharing Content with People+Content IP...................................................... 27
VisualBoard.......................................................................................................................27
Access VisualBoard When Not in a Call.................................................................27
Access VisualBoard and Share Content in a Call.................................................. 28
Annotate Content with VisualBoard........................................................................28
Exit VisualBoard..................................................................................................... 28
Sharing Content from a Laptop or Tablet.......................................................................... 29
Contents
2

Supported Resolutions and Refresh Rates for Content......................................... 29
Share Content from a Laptop or Tablet.................................................................. 29
Stop Sharing Content from a Tablet or Laptop....................................................... 30
Microsoft Content.............................................................................................................. 30
Scroll and Zoom Skype for Business Content........................................................30
Control Skype for Business Content...................................................................... 30
Return Control of Skype for Business Content.......................................................30
Using RealPresence Centro with Skype for Business..................................32
Calling............................................................................................................................... 32
Call by Entering a Number..................................................................................... 32
Accept a Call.......................................................................................................... 32
Decline a Call......................................................................................................... 33
Accept or Decline Incoming Calls Forwarded from a Contact................................33
End a Call...............................................................................................................33
Microsoft Skype for Business Meetings................................................................. 33
Sharing Content................................................................................................................ 35
Managing Content from Microsoft Clients.............................................................. 35
Polycom People+Content IP.................................................................................. 36
Settings............................................................................................................................. 37
Set the System to Answer Video Calls Automatically............................................ 37
Audio Adjustments................................................................................................. 37
Video Adjustments..................................................................................................38
Cameras.................................................................................................................39
Troubleshooting.................................................................................................................41
Make a Test Call.....................................................................................................41
Upload a Log File................................................................................................... 42
View Device Details for the RealPresence Touch.................................................. 42
View System Details and Connection Status ........................................................ 42
View Call Statistics................................................................................................. 42
Locate Company Contact Information....................................................................42
Settings............................................................................................................. 43
Audio Adjustments............................................................................................................ 43
Adjust the Volume.................................................................................................. 43
Mute the Microphones............................................................................................43
Mute Automatically-Answered Calls.......................................................................44
Video Adjustments............................................................................................................ 44
Turn On Self View.................................................................................................. 44
Turn Off Self View...................................................................................................44
Stop Sending Video................................................................................................44
Contents
3

Start Sending Video................................................................................................45
Switch between Full Screen Video and the Home Screen.....................................45
Change the Video Layout.......................................................................................45
Configure Automatic Self View Control.................................................................. 45
Allow Video Display on the Web.............................................................................45
Call Settings...................................................................................................................... 46
Temporarily Refuse Calls....................................................................................... 46
Set the System to Answer Video Calls Automatically............................................ 46
Multipoint Viewing Modes..................................................................................................46
Set the Multipoint Viewing Mode............................................................................ 47
Encryption and Security.................................................................................................... 47
Change the Call Security Level.............................................................................. 47
Verify Encryption Check Code................................................................................48
Troubleshooting............................................................................................... 49
Make a Test Call................................................................................................................49
Call the Help Desk............................................................................................................ 49
End a Help Desk Call............................................................................................. 50
View POST Warnings........................................................................................................50
System Information........................................................................................................... 50
Locate the System Serial Number.................................................................................... 50
Locate the Software Version............................................................................................. 50
Locate Active Alert Messages...........................................................................................50
Locate the LAN Status...................................................................................................... 51
Locate Diagnostics Information.........................................................................................51
Contents
4

Before You Begin
Topics:
•Audience, Purpose, and Required Skills
•Related Documentation
•Get Help
The Polycom RealPresence Centro User Guide contains overview information, procedures, and
references you can use to perform tasks with the Polycom® RealPresence Centro™ collaboration solution.
Audience, Purpose, and Required Skills
The primary audience for this guide are users who want to perform basic to intermediate tasks using the
RealPresence Centro system with a remote control, touch interface, or a Polycom touch device.
These tasks include using the remote controls, making video conference calls to one or several
endpoints, adjusting cameras and audio, showing content, recording calls, and more.
Related Documentation
For additional information about the RealPresence Centro, view the following documents on the
RealPresence Centro support page:
User Documents:
•Polycom RealPresence Centro Quick Tips—A quick reference on how to use basic features.
Setup and Maintenance Documents:
•Polycom RealPresence Centro Setup Sheet—This guide describes the contents of your package,
how to assemble the system and accessories, and how to connect the system to the network. The
setup sheet is included in the system package.
•Polycom RealPresence Centro Administrator Guide—This guide provides detailed information
about setting up and configuring features.
•Polycom RealPresence Centro Regulatory Notices—This guide provides information for regulatory
and safety guidance.
•Polycom RealPresence Centro Room Preparation Guide - This guide provides information on
preparing a room before installing a RealPresence Centro.
Get Help
For more information about installing, configuring, and administering Polycom products, refer to
Documents and Downloads at Polycom Support.
Polycom Partner and Solution Resources
To find all Polycom partner solutions, see Strategic Global Partner Solutions.
5

Polycom Implementation and Maintenance services provide support for Polycom solution components
only. Additional services for supported third-party Unified Communications (UC) environments integrated
with Polycom solutions are available from Polycom Global Services and its certified Partners. These
additional services help customers successfully design, deploy, optimize and manage Polycom visual
communications within their UC environments.
The Polycom Community
The Polycom Community gives you access to the latest developer and support information, and the
community enables you to participate in discussion forums to share ideas and solve problems with your
colleagues. To register with the Polycom Community, simply create a Polycom online account. When
logged in, you can access Polycom support personnel and participate in developer and support forums to
find the latest information on hardware, software, and partner solutions topics.
Before You Begin
6

Getting Started with Polycom®
RealPresence Centro™
Topics:
•Overview of RealPresence Centro
•RealPresence Centro Hardware Features
•System Health Check
•Wake the RealPresence Centro System
•Using the Remote Control
The RealPresence Centro enables a better and faster innovation and decision-making environment that
provides an optimal collaboration experience for in-room and far-end participants. The audio, video, and
content capabilities of the RealPresence Centro enable in-room participants to facilitate seamless
presentations and productive discussions while providing the feeling of inclusion for far-end participants.
Overview of RealPresence Centro
The RealPresence Centro is a center of the room collaboration solution that includes the following
features:
• Four touchscreen monitors for controlling the solution and annotating shared content
The four touchscreen monitors display video and content streams simultaneously while enabling
individual participants to use the monitor to annotate content.
• Five high definition integrated cameras that produce a seamless 360-degree panoramic view that
captures video for all in-room participants
• Integrated microphones for clear audio and active speaker detection for the far-end
• Integrated speakers that provide clear audio output for in-room participants
• Up to full 1080p performance for sending and receiving people and content streams
• USB ports on the base of the system for sharing content from a USB drive or charging devices
while in a meeting
Note: The RealPresence Centro system is designed to be placed in a dedicated room. Contact your
system administrator before attempting to move the system.
RealPresence Centro Hardware Features
The following figure and accompanying table introduce you to the hardware features of the RealPresence
Centro.
7

Figure 1: RealPresence Centro hardware
Table
Reference Number Feature
1 360-degree panoramic camera
2 Microphones
3 Touchscreen monitor
4 Speakers
5 Status indicators
6 USB port
7 LCD display
8 Monitor controls
Panoramic Video Layout
By default, the 360-degree high definition panoramic camera is designed to provide an enhanced video
collaboration experience where the camera captures every room participant in a panoramic filmstrip while
focusing on the active speaker.
Depending on how your administrator has set up the solution, the panoramic filmstrip can either display at
the top of the screen, the bottom, alternating between the top or bottom depending on the position of the
speaker, or not at all.
The following figure shows the active speaker with the panoramic view of all in-room participants at the
top of the screen.
Getting Started with Polycom® RealPresence Centro™
8