Polycom MGC-25 How to use

MGC-25/50/100
MGC+50/100
Release Notes
Version 7.0.4
March 2006
DOC2117E

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All Rights Reserved
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Catalog No. DOC2117E
Version 7.0.4
Notice
While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing,
Polycom, Inc. cannot assure the accuracy of such information. Changes and/or corrections to the information contained in this document
may be incorporated into future issues.

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Table of Contents
Version 7.0.4 Upgrade Package Contents...........................................1
Prior to Installation and SW Upgrade ..................................................2
Hardware Update Notice ................................................................................................2
Control Unit Update Notice ...................................................................................3
Version 7.0.4 Interoperability Table ..............................................................................4
Software Upgrade Procedure ...............................................................6
Upgrade Checklist ..........................................................................................................6
MCU Disk Space Verification .......................................................................................6
Dongle Upgrade .............................................................................................................7
Dongle Information ................................................................................................7
Dongle Upgrade Instructions ...........................................................................8
MGC-50/MGC-100 .........................................................................................8
MGC-25 ...........................................................................................................9
Downloading the Dongle File ..............................................................................10
Installing the Dongle File .....................................................................................11
MGC Unit Software Upgrade Procedure .....................................................................12
Upgrading from a Version using Password for Entry Queue Routing .................12
Upgrading from a Version using Numeric ID for Entry Queue Routing .............13
Removal of Redundant Configuration Files ................................................................13
Downloading the Software to the MCU ......................................................................13
Installing the MGC Manager Software ........................................................................15
Manual Installation of the Default Message Services ..................................................15
Updating the Entry Queue Services .............................................................................16
Corrections, Limitations and Pending Issues...................................17
Corrections between Versions V.7.0.3 and V.7.0.4 .....................................................17
Corrections between Versions V.7.0.2 and V.7.0.3 .....................................................19
Corrections between Versions V.7.0.1 and V.7.0.2 .....................................................20
Corrections between Versions V.7.0 and V.7.0.1 ........................................................23
Corrections between Versions V.6.xx and V.7.0.0 ......................................................25
Version 7.0.4 System Limitations ................................................................................28
Version 7.0.4 Pending Issues .......................................................................................38

MGC Release Notes - Version 7.0.3
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Version 7.0.4 Upgrade Package Contents
1
Version 7.0.4 Upgrade Package Contents
Version 7.0.4 upgrade package includes the following items:
•MGC Software CD
—MGC Manager software
—MGC unit software
—External DB Tools
•Documentation describing how to work with an external database application
for Ad Hoc Conferencing and Conference Access Authentication
•Sample Scripts for working with an external database application
—IVR
•Default Message Services in English
•Message Services in Spanish
•Voice Messages in both *.wav and *.aca format
—File: system.cfg
•MGC Documentation in PDF format:
—Version 7.0.4 Release Notes
—MGC Manager User’s Guide, Volume I
—MGC Manager User’s Guide, Volume II
—MGC Manager User’s Guide, VoicePlus Edition
—MGC Administrator’s Guide
—MGC-50/MGC-100 Getting Started Guide
—MGC+50/MGC+100 Getting Started Guide
—MGC-25 Getting Started Guide
—MGC-50/MGC-100 Hardware and Installation Guide
—MGC+50/MGC+100 Hardware and Installation Guide
—Microsoft—Polycom Deployment Guide, Phase II

MGC Release Notes - Version 7.0.4
2
Prior to Installation and SW Upgrade
Reservations are automatically restored after software upgrade and you therefore do not
need to Restore reservations. It is recommended that you backup reservations using the
Reservations Backup utility. Reservation backups are not compatible between versions,
therefore you should backup reservations before and after upgrade.
Hardware Update Notice
Please make sure the hardware listed below is used with the listed MGC version and MGC
Manager versions:
Table 1-1:
#Board Type H/W
Version MGC Versions SIP H.264 H.239 AES
MGC-50/MGC+50/MGC-100/MGC+100
1. Audio 12/24*1V1.07 V5.0 and later n/a n/a n/a n/a
2. Audio+12/24 V1.23 V5.17,
V6.03 and later
n/a n/a n/a n/a
3. Audio 24/48*1V1.07 V5.0 and later n/a n/a n/a n/a
4. Audio+24/48 V1.23 V5.17,
V6.03 and later
n/a n/a n/a n/a
5. Audio 48/96*1V1.07 V5.0 and later n/a n/a n/a n/a
6. Audio+48/96 V1.23 V5.17,
V6.03 and later
n/a n/a n/a n/a
7. Video+8 V1.31 V5.0 and later n/a n/a n/a n/a
8. Video+8 V2.03 V5.17,
V6.03 and later
n/a n/a n/a n/a
9. IP12*1V1.45 V5.0 and later NO YES YES NO
10. IP24*1V2.25 V5.0 and later NO YES YES NO
11. IP48*1V4.25 V5.0 and later YES YES YES YES
12. IP+12 V4.43 V6.03 and later YES YES YES YES
13. IP+24 V4.43 V6.03 and later YES YES YES YES
14. IP+48 V4.43 V6.03 and later YES YES YES YES
15. IP48 I/O*1*2V1.01 V5.0 and later YES YES YES YES
16. IP+48 I/O*3V1.21 V6.0 and later YES YES YES YES

Prior to Installation and SW Upgrade
3
*1—These cards are not supported with the MGC+50/100. Only Audio+12/24, Audio+24/48 and
Audio+48/96 are supported with the MGC+50/100.
*2—Does not work with the new IP+ card V4.43 (IP+12/24/48)
*3—Backward compatible; shipped with IP+ V4.43 (MGC 7.0.0)
Please be aware that upgrading the MGC-100 hardware may require upgrading the power
supplies (the MGC-50 has one 600W power supply). As a general guideline:
•Each board consumes up to 40W apart from video boards.
•The Video+8 board consumes 75W, the Video6 board (older video board) consumes
55W and the Dual Video (2 Video6 boards tied together) consume 110W.
•The Control Unit consumes 30W.
•Each older power supply unit (marked as PWR on its front panel) provides 300W (AC
& DC).
•Each new power supply unit (marked as POWER on its front panel) provides 450W
(AC & DC).
Control Unit Update Notice
The MCU Control unit must have at least 128 MB of memory to run to run MCU Version
5.0. and later.
17. MUX+10 V4.42 V7.0 and later n/a n/a n/a YES
18. MUX+20 V4.42 V7.0 and later n/a n/a n/a YES
19. MUX+40 V4.42 V7.0 and later n/a n/a n/a YES
MGC-25
20. IPN V1.24 V5.0 and later YES YES YES YES
21. IPN V1.41 V6.11, V7.0 and
later
YES YES YES YES
22. AUDIO-A V1.04 V5.0 and later YES YES YES YES
23. AUDIO-A V1.21 V6.11, V7.0.1 and
later
YES YES YES YES
Table 1-1:
#Board Type H/W
Version MGC Versions SIP H.264 H.239 AES

MGC Release Notes - Version 7.0.4
4
Version 7.0.4 Interoperability Table
The following table lists the devices with which Version 7.0.4 was tested.
Table 1: Version 7.0.4 Interoperability List
Device Version
Gatekeepers/Proxies
Polycom PathNavigator 5.20, 6.0 and 7.0
Cisco gatekeeper 12.2 (tested in version 7.01)
Radvision ECS gatekeeper 3.5.1.2
Tandberg gatekeeper N2.0 (tested in version 7.01)
Microsoft LCS SIP proxy 2003 and 2005
Nortel MCS 5100 and 5200
Iptel proxy
MCUs and Call Managers
Cisco Call Manager 4.0.1 and 5.0 (tested in version 7.01)
Tandberg MCU D3.4 (tested in version 7.01)
Tandberg MPS 1.1 (tested in version 7.01)
Radvision viaIP MCU 3.5 and 3.6 (tested in version 7.01)
Gateways
Cisco IP gateway 12.3 (tested in version 7.01)
Radvision viaIP gateway 2.0.1.8 (tested in version 7.01)
Tandberg gateway 2.1 (tested in version 7.01)
Dilithium DTG2000 3G gateway (tested in version 7.01)
Ericsson VIG 3G gateway 1.5 (tested in version 7.01)
Polycom Office Products
Polycom PCS 7.0 (tested in version 7.01)
Polycom GMS 6.0 and 7.0 (tested in version 7.01)
Polycom WebOffice 6.02.03 and 7.0 (tested in version 7.01)
Endpoints
Polycom ViaVideo1 6.0.01288
Polycom ViaVideo 2 6.0.01288
Polycom PVX 6.0.01288 and 8.0.0.0521
Polycom VS512 7.5.2
Polycom VSSP128 7.5.2

Prior to Installation and SW Upgrade
5
Polycom VSSP384 7.5.2
Polycom VS EX 6.04
Polycom VS FX 6.04
Polycom VS4000 6.04
Polycom V500 7.52 and 8.0
Polycom V500 Pal 7.52 and 8.0
Polycom VSX3000 7.52 and 8.0
Polycom VSX7000 7.52 and 8.0
Polycom VSX8000 7.52 and 8.0
Polycom iPower 600 6.0.315
Polycom iPower 900 6.0.315
Polycom iPower 9000 6.0.315
Aethra VegaStar Gold 5.1.15 (tested in version 7.01)
Sony PCS1 2.30 and 2.41
Tandberg 1000 B9.0
Tandberg 500 E4.0 (tested in version 7.01)
Tandberg 6000 B B9.0
Tandberg 6000 E E4.1 (tested in version 7.01) and E4.2 &
E5.0
Tandberg 6000 F MXP F2.3,F2.5 (tested in version 7.01) and E4.2
& E5.0
Tandberg 800 B9.0
Tandberg 880 B B9.0
Tandberg 880 E E4.1, E4.2 (tested in version 7.01) and
E4.2 & E5.0
Tandberg 880 F MXP F2.3, F2.5 (tested in version 7.01) and E4.2
& E5.0
VCON Cruiser 4.6 (tested in version 7.01)
VCON Escort 4.6 (tested in version 7.01)
VCON Falcon IP 0301.m01.d08.h10 (tested in version 7.01)
VCON MC8000 4.6 (tested in version 7.01)
VCON Vigo 5.10.0085 (tested in version 7.01)
VCON vPoint 6.0 (tested in version 7.01)
MS Windows messenger (SIP) 5.0.381
Nortel SW client (SIP) 3.0 and 3.1
Table 1: Version 7.0.4 Interoperability List (Continued)
Device Version

MGC Release Notes - Version 7.0.4
6
Software Upgrade Procedure
Upgrade Checklist
Prior to upgrading to Version 7.0.4 it is recommended you perform the following steps:
1. Verify the amount of free disk space on the MCU. For details, see “MCU Disk Space
Verification” below.
2. Backup configuration and Reservations. For details, see the MGC Administrator’s
Guide, Chapter 5.
3. Removing a redundant configuration file. For details, see “Removal of Redundant
Configuration Files” on page 13.
4. The system saves the network cards’ circuit ID assignment during the upgrade process.
However it is recommended that you document the network cards’ circuit ID
assignments and order.
5. Version 7.0x requires the installation of a hardware key (dongle) on the MCU. For
details see “Dongle Upgrade Instructions” on page 8.
6. Install the new MCU version. For details see “MGC Unit Software Upgrade
Procedure” on page 12.
7. Install the new system.cfg file. For details, see MGC Administrator’s Guide,
Chapter 5, Send File section.
8. Install the new MGC Manager version. For details, see “Installing the MGC Manager
Software” on page 15.
9. Back up the configuration (Backup Configuration) and database files (Backup
Reservations) to create backups that are compatible to the new version.
MCU Disk Space Verification
IP Terminal can be used to verify the disk space on the MCU. This verification is applicable
to both PSOS and XP operating system.
To verify the disk space on the MCU:
1. Right-click the MCU icon, and then click IP Terminal.
The Donkey-COM window opens.
2. In the command line of the Donkey-COM window, type disk_stat and press Enter.