Polycom IP 331-EN User manual

Colt Cloud UC
User Guide –Polycom IP 331-EN
1

User Guide - Polycom IP 331
Phone Overview
Basic telephony features
•How to place a call
•How to answer a call
•How to terminate a call
•How to redial a number
•How to mute a call
•How to set a call on hold
•How to transfer a call
Advanced telephony features
•How to make conference calls
• How to answer a call while you’re on
the line
•How to switch between active calls
Phone preferences
•How to change the ring tone
•How to change the language
•How to change the volume
Voicemail & Call history
•How to listen to your voicemail
•How to consult the Call history
•How to clear the Call history
Contacts management
•How to add a contact
•How to assign a Speed Dial to a
contact
•How to call one of your Speed Dial
•How to edit a contact
•How to delete a contact
•How to search a contact
•Corporate Directory
Various
•Idle display
•How to reboot your phone
•How to reset your phone

1 : Message waiting indicator
2 : Line Icons
3 : Soft keys
4 : Line indicators
5 : Line keys
6 : Hold
7 : Headset
8 : Speakerphone
9 : Hands-free Microphone
10 : Volume keys
11 : Microphone Mute
12 : Dial pad
13 : Feature keys
14 : Display control keys
15 : Speaker
16 : Hookswitch
17 : Graphic display
Polycom IP 331: Phone overview

Basic telephony features
How to place a call ?
Using the handset:
1. Type the number on keypad
2. Press the Dial button (13)
3. Pick-up the handset
Using the speaker:
1. Type the number on keypad
2. Press the Speaker button
3. Press the Dial button (13)
1. Pick-up the handset
2. Type the number
3. Push the Dial button (13)
1. Press the Speaker button
2. Type the number
3. Push the Dial button (13)
OR
OR
Note :
You must add a « 0 » before any external number
Emergency numbers can be dialed without any preceeding « 0 » (100, 110,…)
To redial your last number : click twice the button « DIAL »

Basic telephony features (2)
How to answer a call ?
•Using the handset:
•Pick-up the handset
•Using the speaker:
•Press the Speaker button (8)
•Press Line 1 (4) opposite the
incoming call
•Press the Answer softkey *
OR
Note :
These steps apply when the
called party is NOT in another
call
OR
How to end a call ?
•Press the End call softkey
•Replace the handset
•Press the handsfree button (8) if in
handsfree speakerphone mode
OR
OR
How to redial a call ?
•To redial last number:
press twice Dial
*A softkey is a phone “button” which has a different function depending on the phone’s state

Basic telephony features (3)
How to mute a call ?
•Press the “Mute” button (11) The
microphone is muted (with the
handset and in handsfree state)
How to set a call on hold ?
•Press the “Hold” button (6) Music is
played to the caller.

Blind transfer (1)
•You transfer the call without
speaking to the third
person and you “forget” the
call
Warm / Attended transfer (2)
•You first speak to the third
person before transferring the
call.
2 options
Basic telephony features (4)
How to transfer a call ?

Press the Trans softkey during call
The active call is set on hold
Enter extension to transfer to
Press the Dial button (13)
What the 3rd party sees :
•when to talk to him/her : 3rd party sees your extension
•when you have transferred the call : 3rd party sees initial caller ID *
* Feature availibility dependent on configuration
Basic telephony features (5)
How to do a warm / attended transfer ?

What the 3rd party sees : initial caller ID
Press the Trans softkey during
call
The active call is set on hold
Press the Blind softkey
Enter extension to transfer to
Press the Dial button (13)
Basic telephony features (6)
How to do a blind transfer ?

Advanced telephony features
How to make conference calls with 3
people?
•Initiate a 3-party conference call directly via your
phone.
1. Call the first person
2. During the call, press the Conf softkey
The current call is now on hold
3. Enter the number of the third person
4. Press the Dial button (13)
5. When 3rd person answers press again the
Conf softkey
•To leave the conference, press the End Call
softkey.
The other participants remain connected.