Polycom IP 331-EN User manual

Colt Cloud UC
User Guide –Polycom IP 331-EN
1

User Guide - Polycom IP 331
Phone Overview
Basic telephony features
•How to place a call
•How to answer a call
•How to terminate a call
•How to redial a number
•How to mute a call
•How to set a call on hold
•How to transfer a call
Advanced telephony features
•How to make conference calls
• How to answer a call while you’re on
the line
•How to switch between active calls
Phone preferences
•How to change the ring tone
•How to change the language
•How to change the volume
Voicemail & Call history
•How to listen to your voicemail
•How to consult the Call history
•How to clear the Call history
Contacts management
•How to add a contact
•How to assign a Speed Dial to a
contact
•How to call one of your Speed Dial
•How to edit a contact
•How to delete a contact
•How to search a contact
•Corporate Directory
Various
•Idle display
•How to reboot your phone
•How to reset your phone

1 : Message waiting indicator
2 : Line Icons
3 : Soft keys
4 : Line indicators
5 : Line keys
6 : Hold
7 : Headset
8 : Speakerphone
9 : Hands-free Microphone
10 : Volume keys
11 : Microphone Mute
12 : Dial pad
13 : Feature keys
14 : Display control keys
15 : Speaker
16 : Hookswitch
17 : Graphic display
Polycom IP 331: Phone overview

Basic telephony features
How to place a call ?
Using the handset:
1. Type the number on keypad
2. Press the Dial button (13)
3. Pick-up the handset
Using the speaker:
1. Type the number on keypad
2. Press the Speaker button
3. Press the Dial button (13)
1. Pick-up the handset
2. Type the number
3. Push the Dial button (13)
1. Press the Speaker button
2. Type the number
3. Push the Dial button (13)
OR
OR
Note :
You must add a « 0 » before any external number
Emergency numbers can be dialed without any preceeding « 0 » (100, 110,…)
To redial your last number : click twice the button « DIAL »

Basic telephony features (2)
How to answer a call ?
•Using the handset:
•Pick-up the handset
•Using the speaker:
•Press the Speaker button (8)
•Press Line 1 (4) opposite the
incoming call
•Press the Answer softkey *
OR
Note :
These steps apply when the
called party is NOT in another
call
OR
How to end a call ?
•Press the End call softkey
•Replace the handset
•Press the handsfree button (8) if in
handsfree speakerphone mode
OR
OR
How to redial a call ?
•To redial last number:
press twice Dial
*A softkey is a phone “button” which has a different function depending on the phone’s state

Basic telephony features (3)
How to mute a call ?
•Press the “Mute” button (11) The
microphone is muted (with the
handset and in handsfree state)
How to set a call on hold ?
•Press the “Hold” button (6) Music is
played to the caller.

Blind transfer (1)
•You transfer the call without
speaking to the third
person and you “forget” the
call
Warm / Attended transfer (2)
•You first speak to the third
person before transferring the
call.
2 options
Basic telephony features (4)
How to transfer a call ?

Press the Trans softkey during call
The active call is set on hold
Enter extension to transfer to
Press the Dial button (13)
What the 3rd party sees :
•when to talk to him/her : 3rd party sees your extension
•when you have transferred the call : 3rd party sees initial caller ID *
* Feature availibility dependent on configuration
Basic telephony features (5)
How to do a warm / attended transfer ?

What the 3rd party sees : initial caller ID
Press the Trans softkey during
call
The active call is set on hold
Press the Blind softkey
Enter extension to transfer to
Press the Dial button (13)
Basic telephony features (6)
How to do a blind transfer ?

Advanced telephony features
How to make conference calls with 3
people?
•Initiate a 3-party conference call directly via your
phone.
1. Call the first person
2. During the call, press the Conf softkey
The current call is now on hold
3. Enter the number of the third person
4. Press the Dial button (13)
5. When 3rd person answers press again the
Conf softkey
•To leave the conference, press the End Call
softkey.
The other participants remain connected.

How to make switch between active calls?
•You can switch between active calls using the down arrow
•You’ll se that the call id changes on the top left of the screen 1/2 -> 2/2
•Current call has always id 1
•Press Resume to switch to the selected call
•When your current call ends up you have also to press Resume to continue with
your other correspondent
Advanced telephony features (2)
How to answer a call while you are on the line?
•You will receive a bip when a new call comes in
•You’ll also see on the top left of the screen 1/2
•You can answer the call
•During several seconds you can press Answer
•After you have first to navigate using the down arrow, then press Answer
•Current call will be put on hold

Phone preferences
How to change the ringtone?
•Press on Menu (13)
•By using the arrows, go to Settings
•Select Settings by pressing on the v (in the middle
of the arrows)
•Select Basic by pressing on the v
•Go to Ring Type using the arrow and press v
•With the arrows, navigate through the different ring
types and play/select the ringtones
Note :
If your phone is reset by your administrator, then your local config will be
erased and the default ringtone will be selected again.

Note :
If your phone is reset by your administrator, then your local config will be
erased and the default language will be selected again. Contact your
administrator if you want to make sure your changes are persistant by
modifying your phone resource on the SMP.
Phone preferences (2)
How to change the language?
•Press on Menu (13)
•By using the arrows, go to Settings
•Select Settings by pressing on the v(in the middle
of the arrows)
•Select Basic by pressing v
•Go to Language using the arrows
•Press vto confirm your choice
•Phone will show Please wait
•The phone interface is now in the language of your
choice
•If the language does not change, reboot your phone
(known issue in some firmware versions)

Phone preferences (3)
How to adjust the volume?
•Use the Volume keys (10)
•Ring tone : Press on +or - when ringing
•Voice : Press on +or - when speaking

Voicemails & Call history
How to listen to your Voicemails?
•Everyone can have his own voicemail service*
•Works like GSM voicemail
•Red light flashing ? New voicemail is in !
•Little envelope on screen? New voicemail is in !
•If configured, voicemails are also sent via email
•From the home screen, press V.Mail softkey (1st softkey)*
* Feature availability dependent of configuration

Voicemails & Call history (2)
How to consult your Call history ?
•Received calls
•Press Menu (13) > Features > Call Lists > Received Calls
•Press the Callers softkey (you may need to navigate using the More softkey)*
•Placed calls
•Press Menu (13) > Features > Call Lists > Placed Calls
•Press the Dial button
* May not be available depending on the phone configuration

Voicemails & Call history (3)
Other way to consult the Call history
1 6 / 1 2 / 20 1 5
Received Calls
Missed Calls
Placed Calls

Voicemails & Call history (2)
How to clear your Call history?
•Press Menu (13) > Features > Call Lists > Clear
•Select Received calls or Placed Calls
•Confirm by Yes

Contacts management
•The phone has a local Contact Directory
•It can be that your phone is configured to always replace contacts from
Contact Directory by the extensions on the PBX. On latest implementations
local contacts are no more kept by default
•Add a contact
•Edit a contact
•Speed dial
•Search
•Corporate directory: lookup on PBX *
* Feature availability dependent of configuration.

Contact management (2)
How to add a contact in Contact Directory?
1. Manual add-on
•From the home screen, look for the Dir softkey using the More softkey
•Press the Dir softkey
•Select local Contact Directory by pressing the v
•If you have already some contacts,
use the up arrow to go to <New Entry>
•Press the vto add a new entry
•Press the vto enter a first name
•Enter first name via dialpad
•Press ok or cancel to accept or cancel changes
•Press the down arrow to display the next field in the contact’s entry
•(see next slide)