Polycom Integra VVX 500 User manual

Polycom VVX500 & VVX600
User Guide

VVX500 VVX600

Phone overview
Basic telephony features
•How to place a call ?
•How to answer a call ?
•How to terminate a call ?
•How to redial a number ?
•How to mute a call ?
•How to set a call on hold?
•How to transfer a call ?
•How to make conference calls ?
Phone preferences
•How to change the ring tone
•How to set the language
•How to adjust the volume
•How to adjust the backlight
Voicemail & Call history
•How to listen to your voicemail
•How to consult the Call history
•How to clear the Call history
Contacts management
•How to add a contact
•How to edit a contact
•How to delete a contact
•How to view and edit favorites
•How to search a contact
Various
•Idle display
•How to reboot your phone
Content

Polycom VVX500/600 : phone overview

Phone views
Phone views
•Your phone has 4 main views: Home, calls, Active Call and
Lines View (the default)
For Home View press
From Home View, press to display either Lines,
Calls or Active Call View
To switch between Lines View and either Calls or
Active Call View, swipe the screen

Basic telephony features
•How to place a call ?
•Using the handset:
1. Type the number on keypad
2. Press the “DIAL” green icon on
screen
3. Pick-up the handset
•Using the speaker:
1. Type the number on keypad
2. Press the speaker button
1. Pick-up the handset
2. Type the number
3. Push the “DIAL” green icon on screen
1. Press the speaker button
2. Type the number
3. Push the “DIAL” green icon on screen
OR
OR
Note :
You must add a « 0 » before any external number
Emergency numbers can be dialed without any preceeding « 0 » (100, 110,…)

Basic telephony features (2)
•How to answer a call ?
•Using the handset:
1. Pick-up the handset
•Using the speaker:
1. Press the “speaker” button
2. Press the “Answer” softkey*
•Using the touch screen
1. Tap “answer” in the incoming
call window
OR
Note :
These steps apply when the called party
is NOT in another call
*A softkey is a phone “button” which has a different function depending on the phone’s state
Incoming call indicator

Basic telephony features (3)
•How to end a call ?
•Press the “End call” softkey
•Replace the handset
•Press “handsfree” button if in handsfree mode
OR
OR
•How to redial a call ?
•Press “Home” button
•Press “New call” icon on screen
•Select first number on top of the list
*A softkey is a phone “button” which has a different function depending on the phone’s state

Basic telephony features (4)
•How to mute a call ?
•Press the “Mute” key.
The microphone is muted (with
the handset and in handsfree
state)
•How to set a call on hold ?
•From an active call, tap “Hold”
softkey on screen.
If you are in calls view and the
active call isn’t highlighted, tap it
to select it
•To take back, tap “Resume” on
screen
•To end call, tap “End call” on
screen

•How to transfer a call ?
Basic telephony features (5)
Blind transfer (1)
You transfer the call without
speaking to the third person
and you “forget” the call
Attended transfer (2)
You first speak to the third
person before transferring the
call.
2 options

•How to do a blind transfer ?
From active call view, tap “Transfer”
The active call is set on hold
Select “Blind” softkey on top of the screen. If
you don’t see it, tap “More”, select “blind”
Enter extension to transfer to
Call is directly transferred to the 3rd party
What the 3rd party sees :
•when you have not hung up yet : 3rd party sees your extension
•when you have hung up : 3rd party sees initial caller ID
Basic telephony features (6)

•How to do an attended transfer ?
From active call view, tap “Transfer”
The active call is set on hold
Enter extension to transfer to
What the 3rd party sees :
•when you have not hung up yet : 3rd party sees your extension
•when you have hung up : 3rd party sees your extension
Tap DIAL green icon on screen to call 3rd party
When 3rd party picks up and accepts transfer,
tap “Transfer” on screen to confirm
Basic telephony features (7)

•How to make conference calls with 3 people ?
Basic telephony features (8)
•Initiate a 3-party conference call directly via your
phone.
1. Call the first person
2. During the call, tap the “Confrnc” softkey (the
current call is on hold)
3. Using the dialer, call the second person
4. When 3rd person answers, tap “Confrnc” to join
all parties in the conference
•To hold the conference call, press “Hold” during
conference, the other parties hear waiting music
•To end the conference (= to quit the conference), click
on the “EndCall” softkey. The other participants
remain connected.

•Click on “Home key”
•Tap “Settings” from the menu
•Tap” basic” from the menu
•Select “4.Ring Type”
•With the touch screen, navigate through the
different ring types and play/select the
ringtones
•Select ring type to play
Phone preferences
•How to change the ringtone ?

Phone preferences (2)
•How to change the language ?
•Click on “Home key”
•Tap “Settings” from the menu
•Tap” basic” from the menu
•Select “Basic” by clicking on the “v”
•Select “1. Preferences”
•Select “1. Language”
•Select language, navigating with the touch
screen if necessary

•Click on the “volume keys”
•Ring tone : click on « + » or « - » when ringing
•Voice : click on « + » or « - » when speaking
Phone preferences (3)
•How to adjust the volume ?

3 types of Intensity :
•Backlight on : brightness of the screen when there is phone activity
•Backlight idle : brightness of the screen when there is no phone activity
•Backlight maximum : brightness scale that applies to Backlight On & Backlight Idle intensities
Change intensity
•Home key > Settings > Basic > Backlight Intensity.
•From the Backlight Intensity screen, tap Backlight On Intensity.
•From the Backlight On Intensity screen, select type to define (default = High)
•From the Backlight Idle Intensity screen, select type to define (default = Low)
•From the Backlight Intensity screen, tap Maximum Intensity scale.
Change timeout
= number of seconds the phone is inactive before the backlight dims to its Backlight Idle intensity.
Timeout period begins after last key press or last phone event, such as an incoming call.)
•Home key > Settings > Basic > Backlight Timeout
•Select number of seconds (default = 40seconds)
Phone preferences (4)
•How to adjust the backlight ?

•Everyone has its own voicemail service *
•Works like GSM voicemail
•Red light flashing ? New voicemail is in !
•Little envelope on screen? New voicemail is in !
•If configured, voice mail also sent via email
•From the home screen, tap “V.Mail” softkey (1st softkey)
OR tap envelope on top left corner, select “1.Message center” >
voicemail category
OR from home menu, select “Message” > “1. Message center” >
voicemail category
* Feature availability dependent of configuration
Voicemails & Call history
•How to listen to your VoiceMails?

•From Home screen, tap
•Filter based on call type
•Missed calls
•Received calls
•Placed calls
•OR from Home screen,
tap « New call » icon and « Recent »
Voicemails et Call history (2)
•How to consult your call history ?
•How to clear your call history ?
•From Recent calls list, tap
•Select category to clear

1. Manual add-on
•Tap “Home key”
•Tap “Directories” icons on touch screen
•Tap “1. Contact directory”
(not possible to add contact in Corporate directory)
•Tap the “+” on top of touch screen
•Enter fields values
•Using the normal keyboard
•Using a complete keyboard
•Use icon
•Mandatory fields : name + “value” (= number)
•Optional : job title / email / favourite / label / ring type / divert contact /
•When done, tap “Save"
Contacts management
•How to add a contact?