Polycom SoundPoint IP 320 User manual

Polycom IP320 User Guide

Polycom IP320 Layout

A Polycom IP Phone is a full-feature telephone that provides voice communication over an IP (Internet Protocol) network. This
phone functions much like a traditional phone, allowing you to place and receive telephone calls. It also supports features that
you have come to e pect from a telephone - such as speed dialing, redial, and conference calling.
Quick Reference Guide
Introducing Your Polycom IP Phone
Item Function
Mute Mutes audio transmission locally during calls.
2 Line Keys Line or Speed Dial keys.
3 Headset Allows users to place and receive calls through an optionally connected.
4 Hold Use this key to place a call on hold until you can return to it.
5 Dial Press the Dial key. The display will show the last 10 dialed numbers. Use the
/ keys to find the desired number and press Dial again.
6 Scroll Up Scrolls through menu options.
7 Scroll Down Scrolls through menu options.
8 Previous Previous.
9 Next Ne t.
0 Save Changes Save any changes made.
Menu Access local and server features.
2 Softkeys Soft keys to select from various conte t-sensitive options.
3 Volume Volume keys to adjusts audio and ringer volume.
Call Forwarding Always On * 72 press Dial and destination number
Call Forwarding Always Off * 73 press Dial
Call Divert On Busy On * 90 press Dial
Call Divert On Busy Off * 91 press Dial
Call Divert No Answer On * 92 press Dial
Call Divert No Answer On * 93 press Dial
Call Pick up * 98 press Dial
DND Activate * 78 press Dial
DND De-activate * 79 press Dial
Phone Diverts and Pick ups
Dial

Making a call Press New Call and enter the number or enter the number and press Dial from the softkey.
Holding a call Press the Hold key.
Return to a held call Press the Resu e softkey or press the Hold key again.
Transfer – Announced Press the Trans softkey. Enter the destination e tension and press Dial. Announce the call to the
receiving party. Replace handset and the call will be transferred.
Transfer – Blind Press the Trans softkey followed by the Blind key, dial e tn number, press Dial to complete the
transfer.
Transfer – To Voicemail Press Transfer. Press *55 + target users e tension number then press Dial. Replace handset and
caller will be sent to voicemail without ringing the handset
Do Not Disturb To activate Do Not Disturb press the Menu key. Then press 1 for Features and press 2 for Do Not
Disturb. Repeating this action will toggle Do Not Disturb on/off
Call Lists (Received
or Placed calls)
Press the Menu key, select Features followed by Call Lists. You may now select Received or
Placed calls as desired. To call a number select it then press Dial
Storing Personal
Contacts
Press Menu key, press 1 for Features then press 4 for Contact Directory. Select <New Entry>.
Press to enter First Na e. Press again when entered then press the OK softkey to
confirm.
Press to scroll down and complete the above for Last Na e and Contact [enter the
number here]
When finished press then press the Yes softkey when prompted.
Dialling Personal
Contacts
Press Menu key, press 1 for Features then press 4 for Contact Directory. Scroll down to the
desired number then press Dial
Dialling System Speed
Dials
Syste Speed Dials are populated by your system administrator. To dial a number press #
[where is the system speed dial location].
To Park A Call Once you have call in progress;
Press Hold > *68 > Dial [where is the e tension you wish to park the call against]
To Retrieve a Parked Call Enter *88 and Press Dial . If the call is being retrieved from the e tension it is parked against press
# when prompted. If it is being retrieved from a different e tension, enter the park e tension
when prompted
Shared Call Appearance If you have more than one handset on the same e tension, you can “pull” a call from one handset
to another by pressing *11 on the idle handset
Conference Calling Establish the first call, press the Conf softkey, enter the telephone number of the 2nd party, Press
Dial. To connect all 3 parties press the Conf softkey again.
Operating Instructions

Star Codes
Automatic Callback Deactivation #8
Call Forwarding Always To Voice Mail Activation *21
Call Forwarding Always To Voice Mail Deactivation #21
Call Forwarding Busy To Voice Mail Activation *40
Call Forwarding Busy To Voice Mail Deactivation #40
Call Forwarding No Answer Activation *92
Call Forwarding No Answer Deactivation *93
Call Forwarding No Answer To Voice Mail Activation *41
Call Forwarding No Answer To Voice Mail Deactivation #41
Call Forwarding Not eachable Activation *94
Call Forwarding Not eachable Deactivation *95
Calling Line ID Delivery Blocking per Call *67
Calling Line ID Delivery per Call *65
Call eturn *69
Call Waiting Persistent Activation *43
Call Waiting Persistent Deactivation #43
Cancel Call Waiting *70
Clear Voice Message Waiting Indicator *99
Customer Originated Trace *57
Directed Call Pickup *97
Directed Call Pickup with Barge-in *33
Direct Voice Mail Transfer *55
Last Number edial *66
Per Call Account Code *71
Push to Talk *50

Notice 1. If the WAN (wide area network) connection fails to a site for any reason, including a fault on
the circuit or a power cut, then the ability to make and receive calls from the IP phones
utilising that WAN circuit will be restricted. These failures may be caused for reasons outside
our control. Other services will be fully maintained including voice mail and the ability to
divert calls to other numbers including mobiles. If another working WAN circuit is available
at that site then this can be used to fully restore service to all phones.
2. The Qudo service allows for calls to 999 and 112, however these services will be affected if
there is a power cut or your WAN circuit fails
3. With regard 999 services no location information is passed to the emergency services
operator this will mean that you will have to state the address that you wish the emergency
service to attend.
4. Qudo does not offer a paper based telephone directory service
5. If you require a PDF that allows you to print off stickers to attach to the phone device
e plaining the above please contact us.
Operating Instructions