Polycom SoundPoint IP 550 Instruction manual

Issue : July 2007 SoundPoint IP 550 Quick User Guide 1
SoundPoint®IP 550
Quick User Guide
Basic Phone Features
and Customizing Your Phone
Applies to phones running SIP 2.2 or later
controlled by SIP@Net.
For detailed information please consult the
comprehensive SoundPoint IP 550 User
Guide available at : www.nec-philips.com.
© NEC Philips Unified Solutions Nederland B.V. 2007.
All rights are reserved. Reproduction in whole or in part is prohibited
without the written consent of the copyright owner.
All brand names and product names in this document are trademarks or
registered trademarks of their respective companies.
PLACING A CALL
Using the Handset :
Pick up the handset and dial the number or
dial the number first, and then pick up the
handset.
Using the hands-free Speakerphone :
1. With the handset on-hook, press :
-any assigned line key, or
-the NewCall soft key.
2. Dial the number.
Or dial the number, and then press the Dial
soft key.
Using the optional Headset :
1. With the headset connected, press :
-any assigned line key, or
-the NewCall soft key.
2. Press .
3. Dial the number.
Or dial the number, and then press .
During a call, you can alternate between
hands-free, headset, handset or modes
by pressing the or keys, or
picking up the handset.
ANSWERING A CALL
Using the Handset :
Pick up the handset.
Using the Speakerphone :
Press :
-button, or
-the line key, or
-the Answer soft key.
Using the optional Headset :
Press .
Incoming calls may be ignored by
pressing the Reject soft key or
during ringing.
ENDING A CALL
Using the Handset :
Hang up or press the EndCall soft key.
Using the Speakerphone :
Press or the EndCall soft key.
Using the optional Headset :
Press or the EndCall soft key.
MICROPHONE MUTE
During a call, press . Mute applies to all
modes : handset, headset, and hands-free.
You can hear all other parties while Mute is
enabled.
To turn off Mute, press again.
CALL HOLD AND RESUME
1. During a call, press
Hold
or the Hold soft
key.
2. Press
Hold
again, the Resume soft key, or
the line key to resume the call.
LOCAL CONFERENCE CALLS
Conferencing is an optional feature that must
be configured on the call server. Particulars
and menu options may vary.
To create a three-way local conference
call :
1. Call the first party.
2. Press or the Confrnc soft key to
create a new call (the active call is placed on
hold).
3. Place a call to the second party.
4. When the second party answers, press
or the Confrnc soft key again to join
all parties in the conference.
When a conference has been established,
pressing the Split soft key will split the
conference into two calls on hold.
Placing the call on hold on the conference
originator’s phone will place the other
parties in the conference on hold.
A conference may be created at any time
between an active call and a call which is
on hold (on the same line or another line)
by pressing the Join soft key.
Ending the call on the conference
originator’s phone will allow the other
parties to continue the conference.
CALL TRANSFER
1. During a call, press
Transfer
or the Trnsfer
soft key (the active call is placed on hold).
2. Place a call to the party to which you want
to transfer the call.
3. After speaking with the second party,
press
Transfer
or the Trnsfer soft key to
complete the transfer.
Press the Blind soft key to transfer the
call without speaking to the second party.
Transfer may be cancelled during
establishment by pressing the Cancel
soft key. The original call is resumed.
REDIAL
Press the Redial soft key or
Redial
button to
redial the most recently dialed number.
FUNCTIONS PROGRAMMED UNDER
SPEED DIAL KEYS
One or more speed dial keys can be pre-
programmed with a dedicated function or a
(colleague’s) internal telephone number of
which the status can be monitored by means
of the LEDs.
Ask your system administrator for more details.
Function
Pressing this key activates the function : the
corresponding LED is switched ON.
Pressing the key once more de-activates the
function : the LED is switched OFF.
Telephone Number
When the LED is :
- OFF : the telephone is idle
- Flashing : the telephone is ringing : you
can answer this call.
- ON : the telephone is the busy
CALL FORWARDING
To enable Call Forwarding :
- Press the speed dial key, programmed with
the Call Forwarding function (LED is ON), or
- Dial the “activate prefix” possibly followed
by the alternative destination number.

Issue : July 2007 SoundPoint IP 550 Quick User Guide 2
To cancel Call Forwarding :
- Press the speed dial key (LED is OFF), or
- Dial the “cancel prefix”.
Ask your system administrator for both prefixes.
DO NOT DISTURB
To activate Do Not Disturb with fall back
to operator :
- Press the speed dial key, programmed with
the Do Not Disturb function (LED is ON), or
- Dial the “activate prefix”.
To cancel Do Not Disturb :
- Press the speed dial key (LED is OFF), or
- Dial the “cancel prefix”.
Ask your system administrator for both prefixes.
An alternative way (no fall back) is :
Press the button to prevent the
phone from ringing on incoming calls. A Do
Not Disturb icon appears for all lines to
confirm that Do Not Disturb is enabled.
Press the button again to turn off Do
Not Disturb.
CALL LISTS
Press followed by Call Lists and
Missed, Received, or Placed Calls, as
desired. Information on respective calls will
be displayed.
From this screen, choose the appropriate
soft key :
1. Edit to amend the contact number before
dialing.
2. Dial to place the call.
Or press More, then :
3. Info to view detailed call information.
4. Save to store the contact to the Contact
Directory.
5. Clear to delete the call from the list.
Press More and Exit soft keys to return to
the idle display.
To quickly view respective call lists from
the idle display :
- Press for Placed Calls.
- Press for Received Calls.
- Press for Missed Calls.
VOICE MAIL
Voice Mail is an optional feature that must be
configured on the call server. Particulars and
menu options may vary.
Message Waiting Indicator on the front of the
phone and individual line indicators will flash
and the stutter dial tone in place of normal
dial tone will sound to indicate that
message(s) are waiting at the message
center.
To listen to voice messages :
1. Press
Messages
.
2. Follow voice prompts to listen to
messages.
SPEED DIALING
To assign a speed dial index, see
CONTACT DIRECTORY below.
To dial a contact assigned to a line key,
press the corresponding line key.
To quickly view the speed dial list from
the idle display, press .
CONTACT DIRECTORY
To add a contact in your local phone
directory :
1. Press , and then select Contact
Directory.
2. Press the More soft key, then the Add soft
key to enter another contact into the phone’s
database.
3. Enter first and/or last name from the dial
pad. Press the 1/A/a soft key to select
between numeric and upper / lower case
alphanumeric modes. Press the Encoding
soft key to access special characters in other
languages if necessary.
4. Enter a unique contact phone number (not
already in the directory).
5. Change the Speed Dial Index if desired. It
will automatically be assigned the next
available index value.
6. Modify the remainder of the fields (Ring
Type, Divert Contact, Auto Reject, and Auto
Divert) if desired.
7. Press the Save soft key to confirm or the
Cancel soft key to abandon the changes,
then press or the Exit soft keys to
return to the idle display.
Contacts can be easily added from Call
Lists. For more information, see CALL
LISTS section above.
To search for a contact :
1. Press , and then select Contact
Directory.
2. Press the More soft key, and then the
Search soft key.
3. Using the dial pad, enter the first few
characters for First or Last names.
4. Press the Search soft key to search for
contacts. Dial successful matches from the
resulting search screen.
To edit a contact :
1. Press , and then select Contact
Directory.
2. Search for contact (see above).
3. Press the Edit soft key and make the
necessary changes.
4. Press the Save soft key to confirm or the
Cancel soft key to abandon the changes,
then press or the Exit soft keys to
return to the idle display.
VOLUME ADJUSTMENT
Press the volume keys to adjust
handset, headset, and hands-free speaker
volume during a call. Pressing these keys in
idle state adjusts the ringer volume.
To conform to regulatory requirements,
handset and headset volume will return
to a preset level after each call, but the
configuration can be changed by your
system administrator. Hands-free volume
settings will be maintained across calls.
RING TYPE
You can select different rings to match your
preferences and distinguish between calls on
lines.
To change the incoming ring :
1. Press
Menu
.
2. Select Settings,followed by Basic, and
then Ring Type.
3. Using or , highlight the desired ring
type. Press the Play soft key to hear the
selected ring type.
4. Press the Select soft key to change to the
selected ring type.
5. Press
Menu
or the Exit soft keys to return
to the idle display.
DISTINCTIVE RINGING / CALL
TREATMENT
You can set distinctive incoming ringing
tones for different contacts in your local
directory.
To set a distinctive ring for a local
contact:
1. Press , and then select Contact
Directory.
2. Search for the contact (see CONTACT
DIRECTORY above).
3. Press the Edit soft key and scroll down to
Ring Type.
4. Enter a number corresponding to one of
the ring types available (see RING TYPE
above).
5. Press the Save soft key or the Cancel soft
key to abandon the change, then press
to return to the idle display.
HEADSET MEMORY MODE
For permanent or full-time headset users,
there is an option to default all calls to the
headset.
To enable Headset Memory Mode :
1. Press
Menu
and select Settings followed
by Basic,Preferences, and Headset
Memory.
2. Use the Up or Down arrow keys and
press the Select soft key to enable Headset
Memory Mode.
To disable Headset Memory Mode :
Repeat steps 1 and 2 and select Disable.
To activate Headset Memory Mode :
Press twice.