Polycom SoundStation IP 7000 User manual

Polycom IP 7000 User Guide
Polycom IP7000 User Guide

Polycom IP 7000 User Guide
Zayo Enterprise Networks Polycom IP7000 User Guide Page 2 of 1
Table of Contents
Table of Contents ......................................................................................................................2
Introduction...............................................................................................................................3
The Polycom IP 000 IP Phone............................................................................................................................................ 3
Web Portal .................................................................................................................................4
Telephony Toolbar....................................................................................................................4
Document Format.....................................................................................................................5
Feature Functionality................................................................................................................5
Feature Functionality................................................................................................................
Account Codes - Verified ....................................................................................................................................................... 6
Account Codes - Unverified................................................................................................................................................... 6
Ad-Hoc Conference Calling................................................................................................................................................... 6
Call Forward Always................................................................................................................................................................ 7
Call Forward Busy.................................................................................................................................................................... 7
Call Forward No Answer........................................................................................................................................................ 8
Call Park .................................................................................................................................................................................... 8
Call Park Retrieve..................................................................................................................................................................... 8
Call Pickup ................................................................................................................................................................................ 8
Directed Call Pickup................................................................................................................................................................ 9
Call Return ................................................................................................................................................................................ 9
Call Transfer – Blind ............................................................................................................................................................... 9
Call Transfer – Consult........................................................................................................................................................... 9
Call Transfer – To Voicemail............................................................................................................................................... 10
Call Waiting............................................................................................................................................................................. 10
Cancel Call Waiting Per Call................................................................................................................................................. 10
Caller ID Blocking Per Call.................................................................................................................................................. 11
Caller ID Delivery Per Call................................................................................................................................................... 11
Dialing...................................................................................................................................................................................... 11
Do Not Disturb...................................................................................................................................................................... 11
Hold ......................................................................................................................................................................................... 12
Last Number Redial............................................................................................................................................................... 12
Speed Dial 100........................................................................................................................................................................ 12
Speed Dial 8............................................................................................................................................................................ 13
Voicemail................................................................................................................................................................................. 13

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Introduction
The purpose of this document is to inform Zayo Enterprise Networks users on how use the Polycom IP 7000
Phone with their Hosted PBX Service. Each feature available with the Professional Seat will be described along
with instructions on how to use the feature. Some users may not have all of the functionality described in this
document. Seat type purchased determines which features are available.
The Polycom IP7000 IP Phone
Item Description
1 LCD graphic display Shows the time and date, menus, and soft keys, as well as information about
calls, messages, and features.
The information display line (the line that displays the directory number) also
displays icons and text, such as:
• Popup text (like network error messages)
• Do Not Disturb text/icon (e.g., “Do Not Disturb”)
• Call forwarding text/icon (e.g., “Call Forward Enabled”)
• Missed call text (like “ new missed calls”)
• Time and date text
If there are multiple items to display, the items will display in a scrolling fashion.
2 Soft Keys These keys are automatically labeled to identify their context-sensitive
functions.
3 Scroll Keys Allow you to:

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Item Description
• Scroll through displayed information
• Enable or disable fields
• View the Received Calls list (Left scroll key)
• View the Placed Calls list (Right scroll key)
• View the Missed Calls list (Down scroll key)
End Call Key Ends a call.
5 Select Key Allows you to:
• Select a field of displayed data
• Enable or disable fields
6 Volume Keys Adjust the volume of the speaker and the ringer.
7 Mute Key Stops local audio from being heard at the far end of the call.
8 Dial Pad Provides the 10 digits, the alphabetic characters, and special
characters available in context-sensitive applications.
9 Redial Key Places a call to the most recently dialed person.
10 Conference Key Allows you to set up local audio conferences.
11 Menu Key Allows you to access additional features and configuration settings.
12 Make Call Key Initiates a call.
Web Portal
The Zayo Enterprise Networks Web Portal is a robust online tool used to configure calling features such as do-not-
disturb and selective call forward. While most features can be activated using the phone, you may want to explore
the Web Portal to fully enjoy all of the powerful call management tools available. Please see your company’s
Administrator for access to the Web Portal.
Telephony Toolbar
The Telephony Toolbar is a software application for Microsoft Outlook, Microsoft Internet Explorer, or Mozilla
Firefox and can be used to configure calling features such as do-not-disturb and call forward, and can also be used
for a wide variety of click to call features. The Telephony Toolbar complements the Web Portal and allows users
easy access to often used calling features. Please see your company’s Administrator for more information on the
Telephony Toolbar.

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Document Format
Below is an example of how each feature will be presented and examined in this document.
FEATURE NAME
AND
DESCRIPTION
STEP BY STEP
INSTRUCTIONS
FOR EXTENDED
FEATURE
FUNCTIONALITY
STEP BY STEP
INSTRUCTIONS
FOR USING THE
FEATURE

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Feature Functionality
Account Codes - Verified
Requires a user to enter a unique number that identifies to which account an outbound call should be assigned.
Using the Feature
1. GO OFF HOOK.
2. Dial the NUMBER of the party you wish to call.
3. An IVR will instruct you to enter your Account Code.
. Once your code is entered the call will connect.
Extended Functionality
A user can turn a particular account code on for a sustained amount of time by using a star code.
Sustained Account Code Activation
1. GO OFF HOOK.
2. Press *47.
3. An IVR will instruct you to enter your Account Code.
Sustained Account Code Deactivation
1. GO OFF HOOK.
2. Press *37.
Account Codes - Unverified
Allows a user to enter a unique number to identify to which account an outbound call should be assigned.
Using the Feature
1. GO OFF HOOK.
2. Press *02.
3. An IVR will instruct you to enter your Account Code. You will hear a stutter dial tone then a normal
dial tone.
. Dial the NUMBER of the party you wish to call.
Ad-Hoc Conference Calling
Allow a user to make a three-way conference call.
Using the Feature
1. During an active call, press the MORE soft key, then press the CONF soft key. This will place the
current caller on hold.
2. Dial the NUMBER of the party you wish to add to the call and press the SEND soft key.
3. When the party answers, press the MORE soft key, then press the CONF soft key to add the caller to
the existing call.

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Extended Functionality
1. To split the existing conference call, press the SPLIT soft key. This places both calls on hold on
separate lines.
2. Press the LINE button of the call you would like to disconnect, and then press the ENDCALL soft
key.
3. Press the LINE button of the call you would like to continue.
Call For ard Al ays
Enable a user to redirect all incoming calls to another phone number. Users have the option to activate and
deactivate the service by using the soft keys, or by dialing a feature code.
Using the Feature
Activate: Using the Soft Keys
1. Press the FORWARD soft key.
2. Enter the forwarding NUMBER with the KEYPAD.
3. Press the ENABLE soft key.
Deactivate: Using the Soft Keys
1. Press FORWARD soft key.
2. Press the DISABLE soft key.
Activate: Using the Feature Code
1. GO OFF HOOK
2. Press *72
3. Follow the IVR instructions.
Deactivate: Using the Feature Code
1. GO OFF HOOK
2. Press *73
Call For ard Busy
Enable a user to redirect calls to another destination when the user’s line is busy. Normally, a call would be directed
to a user’s voicemail.
Using the Feature
Activate:
1. GO OFF HOOK
2. Press *90
3. Follow the IVR instructions.

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Deactivate
1. GO OFF HOOK
2. Press *91
Call For ard No Ans er
Enable a user to redirect calls to another destination when an incoming call is not answered within a specified
number of rings. Normally, a call would be directed to a user’s voicemail.
Using the Feature
Activate: Using the Feature Code
1. GO OFF HOOK
2. Press *92
3. Follow the IVR instructions.
Deactivate: Using the Feature Code
1. GO OFF HOOK
2. Press *93
Call Park
Enables a user to place a call on hold and allow a user to pick up the call at another phone.
Using the Feature
1. During an active call, press the HOLD soft key. This will place the caller on hold.
2. Press the NEWCALL soft key.
3. Press * 8.
. Follow the IVR instructions.
Call Park Retrieve
This feature enables a user to pickup a call that has been placed on hold using the Call Park feature.
Using the Feature
1. GO OFF HOOK
2. Press *88.
3. Follow the IVR instructions.
Call Pickup
This feature enables a user to pickup a call that is coming in on another user’s line. The other user’s line must be in
the same ‘pickup group’ with the user activating the feature. Pickup groups are pre-configured by the System
Administrator.

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Using the Feature
1. GO OFF HOOK
2. Press *98.
Directed Call Pickup
This feature enables a user to pickup a call that is coming in on another user’s line without being specifically
assigned to a common group. The other user’s line must also have the Directed Call Pickup feature assigned to it.
Using the Feature
1. GO OFF HOOK
2. Press *12 plus the extension that you wish to pickup.
Call Return
Allows a user to call back the last number that called their line, regardless of whether or not the phone was
answered.
Using the Feature
1. GO OFF HOOK
2. Press * 9
Call Transfer – Blind
Allow incoming calls to be transferred to another line without consultation with the receiving party.
Using the Feature
Activate: Using the Soft Keys
1. During the call, Press the MORE soft key, Then press the TRNSFR soft key. This will place the caller
on hold and provide dial tone.
2. Press the BLIND soft key.
3. Enter the transfer NUMBER with the KEYPAD.
. Press the SEND soft key.
5. HANG UP.
Call Transfer – Consult
Allow incoming calls to be transferred to another line with consultation with the receiving party.
Using the Feature
Activate: Using the Soft Keys
1. During the call, Press the MORE soft key, then press the TRNSFR soft key. This will place the caller
on hold and provide dial tone.

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2. Enter the transfer NUMBER with the KEYPAD.
3. Press the SEND soft key.
. When the second party picks up you may consult with them.
5. Press the TRNSFR soft key to transfer the call.
6. Press the ENDCALL soft key and then the RESUME soft key to return to the first caller without
transferring the call.
Call Transfer – To Voicemail
Allow incoming calls to be transferred to any user’s voicemail.
Using the Feature
To Transfer a call directly to voicemail
1. During the call, Press the MORE soft key, then press the TRNSFR soft key. This will place the caller
on hold and provide dial tone.
2. Dial *55
3. Follow the IVR instructions.
Call Waiting
This feature enables a user to answer a call when engaged in another call. When a second call is received while a user
is engaged in a call, the user is informed via a call waiting tone.
Using the Feature
Retrieving the Second Call
1. While the first call is active, and the second arrives, use the DISPLAY CONTROL ARROW KEYS to
select the incoming call.
2. Press the ANSWER soft key to answer the call and to put the first caller on-hold.
Getting Bac to the First Call
1. To reactivate the first call, use the DISPLAY CONTROL ARROW KEYS to select the first call and
press the RESUME soft key. This places the active call (second) on hold and reconnects the first call.
Cancel Call Waiting Per Call
Allow users to turn off call waiting on a call-by-call basis.
Using the Feature
1. GO OFF HOOK.
2. Press *70. You will hear a stutter dial tone then a normal dial tone.
3. Dial the NUMBER of the party you wish to call.