Polycom SoundPoint IP 335 Guide

Polycom SoundPoint IP Phones: Reboot and Reset
Factory resetting a phone to its defaults is time-consuming and not generally
recommended as a troubleshooting step, except as a last resort.
You should not factory reset a phone to address call quality issues.
Objective
To factory reset a Polycom SoundPoint IP phone.
Please Note:
• Factory resetting a phone will restore the device to its factory default state, erasing all personalized
settings, speed dials, line keys, and configuration.
• These procedures specifically concern the Polycom SoundPoint and SoundStation IP series of
phones. See here for the VVX series.
Applies To
• Polycom Soundpoint IP Phones
Procedure
To restart or reboot
For each model listed below, press and hold the indicated keys in combination:
•IP 335: 2, 4, 5, 6
https://support.8x8.com/equipment-devices/phones/polycom/polycom-soundpoint-ip-phones-reboot-factory-reset
Updated: Wed, 17 Aug 2022 00:03:44 GMT
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•IP 550, 560, and 670: First and third Line Keys, Directories, Applications
•IP 4000 and 6000: 4, 6, Soft Key 2
•IP 5000: 2, 4, Soft Key 2
•IP 7000: 2, 5, Up and Down Arrows
If You Know Your Phone's Administrator Password
To restore phone to factory defaults with the Admin Password:
1. Power cycle the phone.
2. Press Cancel soft key during the boot process.
3. During the countdown, press and hold the following dial pad keys simultaneously until the password prompt
appears:
◦ IP 335, 560, 5000, and 7000: 1,3,5,7
◦ IP 550, 670: 4,6,8,*(star)
◦ IP 4000 and 6000: 6,8,*(star)
4. Enter the administrator password to initiate the reset.
◦Note: For letters in lower case use ( a -> 1A ) * for the period # for the /
5. Press OK.
If You Don't Know Your Administrator Password
To restore a third-party phone to factory defaults (or when you otherwise can't access the Admin Password):
1. Power cycle the phone.
2. Press Cancel soft key during the boot process.
3. During the countdown, press and hold the following dial pad keys simultaneously until the password prompt
appears:
◦ IP 335, 560, 5000, and 7000: 1,3,5,7
◦ IP 550, 670: 4,6,8,*(star)
◦ IP 4000 and 6000: 6,8,*(star)
4. Enter the MAC ID of the phone. (The MAC ID/address should be visible on a label on the underside of the phone.)
◦Note: For letters in lower case use ( a -> 1A ) * for the period # for the /
5. Press OK.
Once this is done, the phone should boot up to running sip.ld, and then come online. The whole process may take
several minutes to complete.
If the phone gets stuck at Network Initializing or Waiting for Network to Initialize, verify proper network connection.
If you see any other errors, please search this site for troubleshooting instructions.
https://support.8x8.com/equipment-devices/phones/polycom/polycom-soundpoint-ip-phones-reboot-factory-reset
Updated: Wed, 17 Aug 2022 00:03:44 GMT
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Note: Resetting to factory defaults will also reset the administrator password (factory default
password is 4 5 6).
How to Perform a Hard Reset
Use the below steps if the following is met:
• The phone is on a boot loop and no longer going to the home menu
• The default password or mac password doesn't work
• If it's a 3rd party phone
• The account is already canceled and you cannot access Account Manager or Admin Console to download the
extension CSV
1. Reboot the phone and wait for the starting application.
2. While the phone is in the starting application wait for the cancel button to appear then press it.
3. The phone will show a 7 seconds count down. This is the only open window to press the key combination to go to
the hard reset page.
◦VVX series (VVX300, 301, 310, 311, etc): Press and hold 1 3 5 within the 7-second count down until it
prompts you to the password page
◦Sound Point IP 335: Press and hold 1 3 5 7 within the 7-second count down until it prompts you to the
password page
◦Sound Point IP series (IP550,560,570, etc): Press and hold 4 6 8* within the 7-second count down until it
prompts you to the password page
◦Conference Phone IP5000, 6000, 7000: Press and hold 1 3 5 7 within the 7-second count down until it
prompts you to the password page
4. Enter the device's MAC ID as the password (e.g 0004f28619dc).
5. Press the 2nd soft key that corresponds to the mode or (encoding) to change it to A->abc or a->abc.
6. Then (for example) to select the letter F, press the 3key three times.
Video References
For VVX series:
•Factory Reset Polycom VVX Phones VVX400, VVX300
For SoundPoint IP series:
•How To Reset Polycom 550 Phone With Unknown Admin Password or 456 ot Working
https://support.8x8.com/equipment-devices/phones/polycom/polycom-soundpoint-ip-phones-reboot-factory-reset
Updated: Wed, 17 Aug 2022 00:03:44 GMT
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