Polycom VVX 350 Instruction manual

Polycom®VVX®350 Business IP Phones
Quick user Guide
MAIN MENU SCREEN
Displays menu options for settings and device information.
Available anytime.
CALLS SCREEN
Displays all active and held calls. Available when you
have an active or held call in progress.
LINES SCREEN
Displays phone lines, favourites, and conditional soft keys.
Available anytime.
SWITCH AMONG PHONE SCREENS
You can view any screen on your phone from other screens.
To switch between screens:
- Press to view the main menu, lines, or calls screen.
PLACE CALLS
You can only have one active call in progress on your phone.
To place a call, do one of the following:
- Pick up the handset, press or , enter the
phone number and press Send.
- Enter the phone number, press Dial and pick up
the handset, or press or .
- Press the line key, enter the phone number,
and select Send.
- Select New Call, enter the phone number,
and press Send.
Quick Start Guide (May 2018)
Hosted PBX
ANSWER CALLS
You can answer calls using the handset,
speakerphone, or a headset.
To answer a call, do one of the following:
- To answer with the speakerphone, press
or press the Answer soft key.
- To answer with the handset, pick up the handset.
- To answer with a headset, press .
END CALLS
You can only end active calls. To end a held call, you
must resume the call rst.
To end an active call:
- Replace the handset in the cradle, press or ,
or press the End Call soft key.
To end a held call:
- Highlight the held call and press Resume.
- Press End Call.
HOLD AND RESUME CALLS
You can have multiple calls on hold and resume a call
at any time.
To hold a call:
- Highlight the call and press the Hold soft key
or press
Polycom®VVX®250, 350,and 450 Business IP Phones -Quick Tips
3725-48827-001A|UC Software 5.8.0 | May 2018
These Quick Tips apply to VVX 250, 350,and 450
business IP phones.
Main Menu
Screen
Displays menu
options for settings
and device
information.
Available anytime.
Calls Screen
Displays all Active and
Held calls.
Available when you
have an Active or Held
calls in progress.
Lines Screen
Displays phone lines,
favorites, and
conditional soft keys.
Available anytime.
Switch among Phone Screens
You can view any screen on your phone from other
screens
To switch between screens:
»Press to view the Main Menu, Lines, or
Calls screen.
Place Calls
You can only have one active call in progress on
your phone.
To place a call:
»Do one of the following:
Pick up the handset, press or , enter
the phone number, and press Send.
Enter the phone number, press Dial, and
pick up the handset, or press or .
Press the Line key, enter the phone
number, and select Send.
Select New Call, enter the phone number,
and press Send.
Answer Calls
You can answer calls using the handset,
speakerphone, or a headset.
To answer a call:
»Do one of the following:
To answer with the speakerphone, press
or press Answer soft key.
To answer with the handset, pick up the
handset.
To answer with a headset, press .
End Calls
You can only end active calls. To end a held call,
you must resume the call first.
To end an active call:
»Replace the handset in the cradle, press
or , or press the End Call soft key.
To end a held call:
1Highlight the held call and press Resume.
2Press End Call.
Hold and Resume Calls
You can have multiple calls on hold and resume a
call at any time.
To hold a call:
»Highlight the call and press the Hold soft key
or press .
To resume a call
»Highlight the call and press the Resume soft
key or press .
Transfer Calls
You can transfer calls to any contact.
To transfer a call:
1Press and hold the Transfer soft key or press
.
2Choose Blind or Consultative.
3Dial a number or choose a contact.
If you chose Blind, the call is transferred
immediately.
To resume a call:
- Highlight the call and press the Resume soft key
or press
Polycom®VVX®250, 350,and 450 Business IP Phones -Quick Tips
3725-48827-001A|UC Software 5.8.0 | May 2018
These Quick Tips apply to VVX 250, 350,and 450
business IP phones.
Main Menu
Screen
Displays menu
options for settings
and device
information.
Available anytime.
Calls Screen
Displays all Active and
Held calls.
Available when you
have an Active or Held
calls in progress.
Lines Screen
Displays phone lines,
favorites, and
conditional soft keys.
Available anytime.
Switch among Phone Screens
You can view any screen on your phone from other
screens
To switch between screens:
»Press to view the Main Menu, Lines, or
Calls screen.
Place Calls
You can only have one active call in progress on
your phone.
To place a call:
»Do one of the following:
Pick up the handset, press or , enter
the phone number, and press Send.
Enter the phone number, press Dial, and
pick up the handset, or press or .
Press the Line key, enter the phone
number, and select Send.
Select New Call, enter the phone number,
and press Send.
Answer Calls
You can answer calls using the handset,
speakerphone, or a headset.
To answer a call:
»Do one of the following:
To answer with the speakerphone, press
or press Answer soft key.
To answer with the handset, pick up the
handset.
To answer with a headset, press .
End Calls
You can only end active calls. To end a held call,
you must resume the call first.
To end an active call:
»Replace the handset in the cradle, press
or , or press the End Call soft key.
To end a held call:
1Highlight the held call and press Resume.
2Press End Call.
Hold and Resume Calls
You can have multiple calls on hold and resume a
call at any time.
To hold a call:
»Highlight the call and press the Hold soft key
or press .
To resume a call
»Highlight the call and press the Resume soft
key or press .
Transfer Calls
You can transfer calls to any contact.
To transfer a call:
1Press and hold the Transfer soft key or press
.
2Choose Blind or Consultative.
3Dial a number or choose a contact.
If you chose Blind, the call is transferred
immediately.
.
TRANSFER CALLS
You can transfer calls to any contact.
To transfer a call:
- Press and hold the Transfer soft key or press
Polycom®VVX®250, 350,and 450 Business IP Phones -Quick Tips
3725-48827-001A|UC Software 5.8.0 | May 2018
These Quick Tips apply to VVX 250, 350,and 450
business IP phones.
Main Menu
Screen
Displays menu
options for settings
and device
information.
Available anytime.
Calls Screen
Displays all Active and
Held calls.
Available when you
have an Active or Held
calls in progress.
Lines Screen
Displays phone lines,
favorites, and
conditional soft keys.
Available anytime.
Switch among Phone Screens
You can view any screen on your phone from other
screens
To switch between screens:
»Press to view the Main Menu, Lines, or
Calls screen.
Place Calls
You can only have one active call in progress on
your phone.
To place a call:
»Do one of the following:
Pick up the handset, press or , enter
the phone number, and press Send.
Enter the phone number, press Dial, and
pick up the handset, or press or .
Press the Line key, enter the phone
number, and select Send.
Select New Call, enter the phone number,
and press Send.
Answer Calls
You can answer calls using the handset,
speakerphone, or a headset.
To answer a call:
»Do one of the following:
To answer with the speakerphone, press
or press Answer soft key.
To answer with the handset, pick up the
handset.
To answer with a headset, press .
End Calls
You can only end active calls. To end a held call,
you must resume the call first.
To end an active call:
»Replace the handset in the cradle, press
or , or press the End Call soft key.
To end a held call:
1Highlight the held call and press Resume.
2Press End Call.
Hold and Resume Calls
You can have multiple calls on hold and resume a
call at any time.
To hold a call:
»Highlight the call and press the Hold soft key
or press .
To resume a call
»Highlight the call and press the Resume soft
key or press .
Transfer Calls
You can transfer calls to any contact.
To transfer a call:
1Press and hold the Transfer soft key or press
.
2Choose Blind or Consultative.
3Dial a number or choose a contact.
If you chose Blind, the call is transferred
immediately.
.
- Choose Blind or Consultative.
- Dial a number or choose a contact. If you choose
Blind, the call is transferred immediately. If you choose
Consultative, press the Transfer soft key or press
Polycom®VVX®250, 350,and 450 Business IP Phones -Quick Tips
3725-48827-001A|UC Software 5.8.0 | May 2018
These Quick Tips apply to VVX 250, 350,and 450
business IP phones.
Main Menu
Screen
Displays menu
options for settings
and device
information.
Available anytime.
Calls Screen
Displays all Active and
Held calls.
Available when you
have an Active or Held
calls in progress.
Lines Screen
Displays phone lines,
favorites, and
conditional soft keys.
Available anytime.
Switch among Phone Screens
You can view any screen on your phone from other
screens
To switch between screens:
»Press to view the Main Menu, Lines, or
Calls screen.
Place Calls
You can only have one active call in progress on
your phone.
To place a call:
»Do one of the following:
Pick up the handset, press or , enter
the phone number, and press Send.
Enter the phone number, press Dial, and
pick up the handset, or press or .
Press the Line key, enter the phone
number, and select Send.
Select New Call, enter the phone number,
and press Send.
Answer Calls
You can answer calls using the handset,
speakerphone, or a headset.
To answer a call:
»Do one of the following:
To answer with the speakerphone, press
or press Answer soft key.
To answer with the handset, pick up the
handset.
To answer with a headset, press .
End Calls
You can only end active calls. To end a held call,
you must resume the call first.
To end an active call:
»Replace the handset in the cradle, press
or , or press the End Call soft key.
To end a held call:
1Highlight the held call and press Resume.
2Press End Call.
Hold and Resume Calls
You can have multiple calls on hold and resume a
call at any time.
To hold a call:
»Highlight the call and press the Hold soft key
or press .
To resume a call
»Highlight the call and press the Resume soft
key or press .
Transfer Calls
You can transfer calls to any contact.
To transfer a call:
1Press and hold the Transfer soft key or press
.
2Choose Blind or Consultative.
3Dial a number or choose a contact.
If you chose Blind, the call is transferred
immediately.
after speaking with your contact.
FORWARD CALLS
You can forward an incoming call to a contact
or forward all incoming calls to a contact.
To forward an incoming call:
- On the Incoming Call screen, select Forward.
- Enter your contact’s number and select Forward.

To forward an incoming call:
- On the incoming call screen, select Forward.
- Enter your contact’s number and select Forward.
To forward all incoming calls:
- On the main menu, select Forward.
- If you have more than one line, select a line.
- Choose either Always, No Answer, or Busy.
- Enter a contact’s number and select Enable.
If you chose No Answer, you can enter the number
of rings before the call is forwarded.
To disable call forwarding:
- On the main menu screen, select Forward.
- If you have more than one line, select a line.
- Choose your forwarding type and select Disable.
INITIATE A CONFERENCE CALL
You can initiate a conference call with up to 24 contacts.
To initiate a conference call:
- Call a contact.
- Select Conference and call your next contact.
- When your contact answers, select Conference.
You can also join an active and held call into a
conference call.
To join two calls into a conference call:
- On the calls screen, select Join.
MANAGE CONFERENCE CALLS
When you initiate a conference call, you can manage
all or individual conference participants.
To manage all conference participants, do one of the following:
- Select Hold to hold all participants.
- Select Mute to mute all participants.
To manage individual participants:
Highlight a participant and select Manage.
Then do one of the following:
- Select Far Mute to mute the participant.
- Select Hold to place the participant on hold.
- Select Remove to remove the participant from
the conference and create a separate call with
the participant.
- Select Information to view information for the
participant.
VIEW RECENT CALLS
You can view placed, received, and missed calls.
To view recent calls:
- Select Directories > Recent Calls.
VIEW THE CONTACT DIRECTORY
You can view and add contacts to the Contact
Directory.
To view the contact directory:
- Select Directories > Contact Directory.
To add a contact to the contact directory:
- In the contact directory, select Add.
- Enter the contact’s information and select Save.
You can enter a number between 1 and 99 in the
Favourite Index eld to make a contact a favourite.
LISTEN TO VOICEMAIL
When you have new voicemail messages,
the messages icon displays on your line.
To listen to voicemail:
- On the main menu screen, select Messages or press .
- Select Message Center > Connect.
- Follow the prompts.
ENABLE DO NOT DISTURB
You can enable Do Not Disturb when you do not want to
receive calls.
To enable or disable Do Not Disturb:
- On the main menu screen, select DND.
Polycom®VVX®350 Business IP Phones
Quick user Guide
Hosted PBX
Quick Start Guide (May 2018)