Polycom BUSINESS VOICEEDGE 335 series User manual

User Guide:
Polycom IP 335 Phone

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How to Use you IP 335Phone
Answer the Phone
To answer a call
While phone is ringing, pick up the
handset
For Speakerphone, press the Speaker
Button
To use your headset, press the
headset button
The soft key labeled ANSWER can be
setup for headset or Speakerphone
(See Phone Top Settings)
To answer a second call
While on a call, a second call is seen
on the screen, the indicator light
blinks, and you hear a call waiting
beep
Press the green blinking button to
answer the second call. First call will
be automatically put on
To go back to the first call
Press the red blinking button while on
call. This will put the current call on
hold and return to the previous caller.
To mute a call
Press the mute button.
The display will show a microphone
with an X through it and the indicator
light will turn solid red.
Make a call
Dial a number, an extension, or a conference
bridge without picking up the handset or
getting a dial tone first.
Simply enter all the digits you wish to
dial
Pick up the handset
OR
Press the soft key labeled DIAL
Using Hold
To put a call on Hold
Press the hard key on the phone
labeled HOLD or the soft key labeled
HOLD (either button works)
To pick up from Hold
Press the soft key labeled RESUME
Pick up the handset
Voicemail
Ask your system administrator to be sure the
voicemail is enabled, and get the voicemail
portal number and default password.
The first time you call you voicemail, you need
to set up a new password and record your
spoken name as well as your personal
greeting. Dial *97 from your phone, enter your
password supplied by your administrator,
press 0 to enter mailbox options, then simply
follow the prompts.
From your IP 335 Phone
Dial *97
Enter your password (default
password is your extension #)

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How to Use Your IP Phone continued…
Transfer a call (announced)
To transfer a call while on the phone:
Press the soft key labeled TRNSFER
Dial the extension or phone number you want to transfer to call to
Press the soft key labeled SEND
When the second caller answers, announce who is on the line.
Press the soft key labeled TRNSFER a second time to transfer the call.
Note: If the second party decides they do not want the call, press the CANCEL
before the final TRNSFER to speak to the first caller.
Transfer a call (blind –not announced)
To Transfer a call, while on the phone
Press the soft key labeled TRNSFER
Press the soft key labeled BLIND
Dial the extension or phone number you want to transfer the call
Press the soft key labeled SEND to transfer the call.
To Transfer Directly to a Voicemail while on a call
Press the soft key labeled TRNSFER
Press the soft key labeled BLIND
Dial * and then enter the extension number
Conference Call (Three-Way Calling)
To Make a 3 Way Call
Dial the first number or answer an incoming call
Press the soft key labeled CONFRNC
Dial the second number or extension
Press the soft key labeled SEND
Once the second caller has answered, Press the soft key labeled CONFRNC
to join all callers
To Separate a 3 Way Call
Press the soft key labeled SPLIT
This places both calls on hold
To pick up a call, press appropriate line button. Second call will still be on
hold
To disconnect a call, press appropriate line button and END CALL.
Auto Answer (INTERCOM)
Intercom between Polycom Phones
Dial *80 followed by extension number
Call Parking (PARKING)
To park the call so it can be picked up from any phone
Press the soft key labeled TRNSFER
Dial feature code 70 and press the soft key labeled DIAL
Listen for and remember announced slot and press TRNSFER
To pickup parked call from any phone dial announced slot and select soft
key DIAL

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