Polycom VVX 401 User manual

Training Video Available | Please visit www.yiptel.com then click
Resources, Training Center and YipTel Cloud. For addional quesons, call
[phone] or email m[email protected].
To Set Up And Access Your Voicemail | Press the VMail so key.
The system will then walk you through your voicemail setup. Aer you
have completed that process, you can check your voicemail by pressing the
VMail so key and entering your chosen password.
To Remotely Access Your Voicemail | Call your direct phone
number listed above and when you hear your greeng, press *followed by
your VMail PIN.
To Answer Your Phone | Li the handset, press the Headset or
Speakerphone buon , or press the Answer so key (this will move
the call to your speakerphone unless you have your headset on default).
To Answer While On A Call | Press the Answer so key. The rst
call will be automacally placed on hold and you will be connected to the
second call. Similarly, resuming the rst call will then put the second call
on hold.
Polycom VVX 401 Layout
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Polycom VVX 401
Mute
Home
Message
Navigaon
Headset
Hold
Transfer
Speaker
Volume
So Keys
Programmable
Keys
Keys
Message Waing
* your display layout may dier
Name: Phone/User #: Extension: Password: VM Pin:
Name: Phone/User#: Extension: Password: VMail Pin:
Name: Phone/User #: Extension: Password: VM Pin:
Name: Phone/User#: Extension: Password: VMail Pin:
Name: Phone/User #: Extension: Password: VM Pin:
Name: Phone/User#: Extension: Password: VMail Pin:
Name: Phone Number: Extension: Password: VMail Pin:

Hold | Press the Hold buon or press the Hold so key. To
resume, press the Hold buon again or select the Resume so key. If
you have mulple calls on hold, select the call you would like to resume
using the navigaonal keys and perform the second step above.
Park | Press the Park so key in the display and listen for the park
code (typically 701). To complete the transfer to park, press the
Transfer buon. If your phone has dedicated park buons, press the
one you wish to park the call on.
Unpark | Press the UnPark so key. Then enter the park number (i.e.
701) and press Enter. If your phone has dedicated park buons, press
the one correlang to the park number you wish to retrieve (it should
be ashing green).
Conference A Call |Select the Confrnc so key. Enter the
extension or phone number you wish to have join the call and press
Send or wait for the call to be placed. Once the 3rd party answers,
select the Confrnc so key again to join the calls. In the display you
will see Acve:Conference.
Speakerphone | Enter a number and press the Speaker
buon, press the Speaker buon again to hang up.
Paging | Press the Paging so key. Using the navigaonal keys,
select the group you wish to page and press the Page so key.
Intercom | Press the Home buon and use the navigaonal keys to
select Intercom. Enter the extension you wish to intercom and press
the Send so key.
Company Directory | Press the Home buon and use the
navigaonal keys to select Directories. If you have a Directory so key
congured, you can press that to view contacts. You can scroll through
your directory by using the navigaonal keys. To place a call, highlight
the contact and then press the Dial so key at the boom of your
display.
Call Pick Up | To pick up a call ringing on any of the lines within
your pickup group, enter *11 and press the Dial so key or pick up the
handset. If you have a Pickup buon congured, select that buon.
Directed Call Pick Up | To pick up a specic ringing extension,
enter *12 followed by the extension and press the Dial so key or pick
up the handset.
Your Service May Include Extras | Your service may include
Desktop Soware, Mobile Soware, Fax to Desktop, Call Recording
or Conference Bridge, if they do please go to www.yiptel.com, click
Resources and User Guides for more informaon.
Supervised Transfer | (you would like to introduce the call)Press
the Transfer buon or select the Transfer so key. Enter the
extension or phone number of the person you wish to transfer the
call to. Press Send or wait on the line unl the 3rd party answers.
When ready to complete the transfer, hang up. You may also press
the Transfer buon again. If the person you are transferring to is not
available or you need to start over, press Cancel in the display to return
to the inial caller.
Blind Transfer | (you do not want to talk to the person before you
transfer) Press the Transfer buon or select the Transfer so key
in the display. Then select the Blind so key. Enter the extension or
phone number you wish to transfer to. Press Send or wait and the call
will be transferred.
Voicemail Transfer | Press the More so key and then select the
TranVM so key. Enter the extension number you wish to transfer to
and select Enter. The caller will bypass any ringing and will be sent
straight to the voicemail of that extension.
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