Polycom SoundPoint IP 450 User manual

3808 209th Place SE
Bothell, WA 98021
206-432-4344
www.MisiuSystems.com
info.MisiuSystems.com
Rage!
Business Office Xchange
User Guide for the
Polycom Soundpoint IP 450 Phone
Welcome to your new Rage! Business Office Xchange equipped with a Polycom Soundpoint IP 450
telephone. This system, and your telephone, have been configured to meet your companies specific
requirements. This guide should provide everything necessary for you to successfully use your new
telephone and its advanced features and capabilities.
Copyright 2009 Misiu Systems LLC

1Message Waiting Indicator Alert for Voice and Text Instant Messaging
2Line Indicators Individual multi-color LEDs display the dynamic call state and remote user status (busy lamp
field (BLF) and presence). The mapping is:
• Solid green—An active call is inprogress.
• Fast flashing green—There is an incoming (ringing) call.
• Flashing green—The call is held by the other party.
• Flashing red—The call is on hold .
• Solid red—The line is busyremotely (shared lines)
3Line/Speed Dial Key Use these keys to activate up to three lines or speed dials that can be assigned to your phone.
4Arrow Keys Scroll through displayed information or options.
5Speakerphone Allows for hands-free communication during calls.
6Feature Keys Access important features using these keys.
Menu –Access local (your phone) and global(your organization) features.
Messages-Access and manage text and voicemessages.
Redial
-
Dials most recently dialed party.
7Microphone Mute Mutes audio transmission locally during calls and conferences.
8Hands-free Microphone Picks up audio during hands-free calls. Place your phone on a hard, flat surface for best results.
9Volume Keys Adjusts the volume of the handset, headset, speaker, and ringer.
10 Dial Pad Provides the 10 digits, the alphabetic characters, and special characters available in context-
sensitive applications.
11 Headset Allows you to place and receive calls through an optionally connected headset.
12 Hold Holds an active call or resumes a held call.
13 Speaker For ringer and hands-free audiooutput.
14 Soft Keys These keys are automatically labeled to identify their context-sensitive functions.
15 Graphic Display Shows information about calls, messages, soft keys, time, date, and other relevant data.
• Caller display information—first party, second party, number of calls
• Information status scrolling list in order of precedence (highest to lowest)
Associated line icons are described in the following table.
The index can be any value between the next available index value and the
maximum (value of 9999).
6. Press the Save soft key.
7. Press to return to the idle screen.
Using Voice Mail
You can access voice mail messages from your phone. Your voice mail is savedin a
centralized location.
Your phone indicates the presence of newvoice mail messages by a flashingMessage
Waiting Indicator LED on the front of the phone and a visualnotification on the screen.
If your phone has multiple lines, an individual lineindicator icon indicates voice mail
messages on that line.
A stutter dial tone in place of normal dial tone indicates that one or more voice
messages are waiting at the message center.
To listen to voice messages:
1. Press .
If multiple lines are configured on your phone, select the line to retrievemessages
from.
2. Follow voice or visual prompts on the screen to retrieve your messages.

5. Do one of the following:
—Enter the next available speed dial index.
—Delete the existing speed dial index by using followed by ,and then
enter a new speed dial index.
Valid speed dial index values are from 1 to 9999.
If you enter a speed dialindex that already, “Speed dial index already exists”
appears. If you enteran invalid value, “Speed dial index invalid” appears.
6. Press the Save or Cancel soft keys to accept or cancel changes.
7. Press to return to the idle screen.
To assign a new speed dial key:
1. Press and hold an unassigned .
A new empty entry in the contact directory is automatically opened
allowing contact information to be added.
2. Press the More soft key, and then press theAdd soft key.
3. (Optional.) Enter contact information.
Use the 1/A/a soft key to select between numeric and upper/lower case
alphanumeric modes.
Use the Encoding soft key to access special characters in other languages.
4. Do one of the following:
—Enter a contact number.
The number must be unique (not already in the directory).
—Enter a contact string where:
The number must be unique
“p” indicates 1 second delay
“,” indicates a 2 second delay
For example, your organization voice mail system is accessiblethrough
7700 and your voice mail password is 2154. If you enter“7700,,,2154” as
the contact string, you could use the speed dial key toaccess your voice
mail.
5. Change the Speed Dial Index field.
Icon’s associated with the line keys appear on the screen and represent:
Navigating menu’s and entering data
To help you navigate menus and enter dta, use these tips:
After 20 seconds of inactivity, the menu system automatically exits to the idle screen unless an edit
session is in progress.
•To scroll through lists, us the up and down arrows.
•Press the * key to Page up. Press the # key to page down. Use these shortcusts when lists
appear on more than one page.
•To exit from any menu, press
•To return to the previous menu, press theBack soft key.
•To cancel the current edit session, press the Cancel soft key.
•To delete text, press the << soft key.
•To View additional soft keys, press the More soft key.
•To Select a value from a list, use the left and right arrow keys.
•Use the dial pad keys to navigate through and make selections in numbered menu lists.
•The navigation guide on the righ hand side of the screen shows which arrow keys can be used

at a particular sublevel.
For example, you can use and at this
point.
•To enter text using the dial pad, press the number keys one or more times. For
example, for ‘A’ press 2 and for ‘C’ press 222. When in text entry mode, the
title will show whether keys will generate digits (1), upper-case (A), or lower-
case (a) characters—use the 1/A/a soft key to change—and whether keys will
generate ASCII, Latin, Cyrillic, Katakana, or Unicode characters—use the
Encoding soft key to change.
Information Status
The top line of the screen (or graphic display) shows status information. It appears as a
scrolling list if there is more than one message. The number of messages in the list also
appears. In order of precedence from highest to
lowest, the messages are:
• Popup text (for example, network errors)
• Do Not Disturb text
• Missed call textor second incoming caller
display
• Prompt text (for example, “Enter number”)
• Time and date text
Calls received while Do Not Disturb is enabled are logged in the Missed
Calls list unless configured to be forwarded to another party by your
system administrator.
To disable Do Not Disturb:
>> Press , then select Features > Do Not Disturb.
Assigning Speed Dial Keys
You can associate contacts with Line Keys for single touch dialing offrequently
used numbers. Speed Dial entries are consecutively placed next toassigned Line
Keys on the phone. When a new entry is added to the ContactDirectory, it is
automatically assigned the next available speed dial index andthe next available
line key.
In the figure below, the phone has one line key, and two available speed dialkeys
(assigned to Adam and Tom). To dial Adam or Tom, press the associatedline
key.
Assigning New Speed Dial Keys
To add or edit a speed dial index for an existing contact:
1. Press .
2. Select Features > Contact Directory.
3. Scroll to highlight the contact.
You can also use the * key to page up and the # key to page down.
4. Press the Edit soft key.

5. Select the Enable soft key to confirm call forwarding.
A moving arrow appears on the line label to confirm call forwarding is
enabled.
To disable call forwarding:
1. From the idle screen, press theForward soft key.
2. If multiple lines are configured on your phone, select the line to forward
from the list using the arrow keys.
3. Scroll to select the forwarding type you want to changeand then press
the Select soft key.
4. Press the Disable soft key.
When the idle screen return, the regular icon appears as the line indicator.
Dynamic Forwarding
To forward an incoming call to another party:
1. When the phone rings, press theForward soft key.
2. Enter a number to forward the incoming call to.
3. Press the Enable soft key.
The incoming call is forwarded to the other party. If call forwarding isdisabled,
all future calls will not be forwarded and forwarding will remaindisabled.
Enabling Do Not Disturb
To prevent the phone ringing (from incoming calls), you can select Do Not
Disturb.
To enable Do Not Disturb:
>> Press , then select Features > Do Not Disturb.
A flashing icon and text on the screen indicate that Do Not Disturb is
enabled.
Customizing your phone
You can customize your SoundPoint IP 450 desktop phone by adjusting the setting for
time and date, display contrast, and ring type, for example. You can add contacts to the
phone’s directory manually or from call lists. You can handle incoming calls from
different contacts in different ways.
This chapter provides basic operating instructions for customizing your SoundPoint IP
450 phone. This chapter contains:
• Configuring Basic Settings
• Managing Call Lists
• Managing Contacts
• Managing Incoming Calls
Some customizations of your SoundPoint IP 450 phone are performed by your system
administrator. These include:
• Supporting Multiple Lines
• Supporting Multiple Line Keys Per Line
• Supporting Shared Lines
If you require additional information or assistance with your new phone, contact your
system Administrator.
Configuring Basic Settings
You can configure the following basic settings through use of:
• Appearance of the time and date
• Display contrast
• Backlight intensity
• Headset Memory Mode
• Headset hookswitch selection
• Ring type
• Language support (localization)
• Background pattern
You can mute the microphone and adjust the volume using separate keys.
Changing the Appearance of Time and Date

The time and date appears on the screen of the SoundPoint IP 450 phone. If the phone
cannot obtain a time and date from the call server, the display will flash. Contact your
system administrator if either the time or date is incorrect. You can select from various
formats for the time and date display. Select and set options that are right for you. You
can also disable the time and date display, so the time and date do not display on the
phone screen.
To configure the time and date formats:
1. Press
2. Select Settings > Basic > Preferences > Time & Date.
3. Select from Clock Date, Clock Time, Clock Order,or Enable/Disable.
4. Scroll through the options under each of these selections.
5. Press the Select soft key to confirm your choice.
The following figure shows
the Clock Time menu.
6. Press to return to the idle screen.
Changing the Display Contrast
To adjust the contrast on the screen to a comfortable level:
1. Press
2. Select Settings > Basic > Contrast.
If multiple lines are configured on your phone, select the line to forwardfrom the
list using the arrow keys.
3. Scroll to select the forwarding type you want to change, and then pressthe
Select soft key. The options are:
—Always—To forward all incoming calls
—No Answer—To forward unanswered incoming calls
—Busy—To forward calls that arrive when you are already in a call
4. Depending on your selection:
a If you selected Always, enter a number to forward all future incoming
calls to.
b If you selected No Answer, enter a number to forward all unanswered
incoming calls to and how many rings to wait before forwarding (onering
is approximately six seconds). A value of 2 is recommended.
c If you selected Busy, enter a number to forward all future incomingcalls
to when you are already in another call.

Performing a Blind Transfer
To perform a blind transfer:
1. During a call, press theTrnsfer soft key.
2. Press the Blind soft key.
3. Do one of the following steps:
—Enter the number to which you want to transfer the call.
At this point, the call is connected to the number to which you areTransferring
them.
Forwarding Calls
You can configure your phone so that all incoming calls are forwarded toanother party
(refer to Static Forwarding). You can also forward calls whileyour phone rings (refer to
Dynamic Forwarding).
You can forward all incoming calls to another party while Do Not Disturb isenabled on
your phone. For more information, contact your systemadministrator.
Static Forwarding
To forward all incoming calls to anotherparty:
1. From the idle screen, press theForward soft key.
3. Press the Up or Down soft keys to increase or decrease the displaycontrast.
You can also use the volume keys to increase or decrease the display contrast.
4. Press the Ok soft key.
5. Press to return to the idle screen.
Changing the Backlight Intensity
Backlight intensity on the SoundPoint IP 450 phone has three components:
• Backlight On
• Backlight Idle
• Maximum Intensity
You can modify the Backlight On intensity and the BacklightIdle intensity separately.
You can select high, medium, low, and off levels for both.
When you modify the Maximum Intensity, you are modifying the entire backlight
intensity scale. For example, if you decrease the Maximum Intensity, the low, medium,
and high values for both Backlight On intensity and the Backlight Idle intensity
decrease.
The Backlight On intensity applies for the following events:
• Any key press
• Hookswitch release
• Incoming calls
• Ending a call, holding a call, resuming a call by the other party
• A voice or instant message received
If you do not press any keys on the phone after 20 seconds of the backlight
turning on, the backlight dims (or changes) to medium in the following cases:
• A call is in progress
• A call is on hold
• There is an incoming call (ringing)

• There is an outgoing call (ringing back)
• Any menu shows on the display
In all other cases, the Backlight Idle intensity applies.
To modify the backlight intensity:
1. Press
2. Select Settings > Basic > Backlight Intensity.
3. Select Backlight On Intensity.
4. Scroll to select high, medium, low, or off, and then press theSelect soft key.
The default level is medium.
5. Select Backlight Idle Intensity.
6. Scroll to select high, medium, low, or off, and then press theSelect soft key.
The default level is low.
• Attended transfer—The parties are automatically connected to each other
after you exit the conference.
Performing a Consultative Transfer
To transfer a call:
1. During a call, press theTrnsfer soft key.
The active call is placed on hold.
2. Do one of the following:
—Enter the number to which you want to transfer the call.
As soon as you hear the ring-back sound or after the party answers (and you
speak to the party), press theTrnsfer soft key. You can talk privately tothe party
to which you are transferring the call before the transfer is completed.
If you are using a handset, the transfer can be completed by putting the
handset on the cradle.
You can cancel the transfer before the call connects by pressing theCancel soft
key.

Joining Conferences
To join two conferences:
Previously you set up two separate calls. Only one conference can be active ata
time. >> From the either call (the one on hold or the active one), press theJoin
soft key.
Both calls are joined into a single three-way conference.
Splitting Conference Calls
To split a conference call:
>> From the Active Conference page, press theMore soft key, and then
the Split soft key to split the conference.
All calls are split into individual calls and put on hold.
Ending Conference Calls
To end a conference call:
>> From the Active Conference page, press theEndCall soft key or hang
up.
The other parties will continue to be connected.
Transferring Calls
A call can be transferred in one of three ways:
• Consultative transfer—The party to whom you want to transfer the callanswers
their phone before you transfer the call or hang up. You canconsult with them
before completing the transfer.
•Blind transfer—The call is automatically transferred after you dial the
number of the party to whom you want to transfer the call.
7. Select Maximum Intensity.
8. Press the Up or Down soft keys to increase or decrease the backlightintensity.
9. Press the Ok soft key.
10. Press to return to theidle screen.
Enabling the Headset Memory Mode
This feature is especially useful for permanent or full-time headset users.
To permanently enable the Headset Memory Mode:
1. Press .
2. Select Settings > Basic > Preferences > Headset... > Headset Memory...
3. Scroll to select Enabled, and then press theSelect soft key.
4. Press to return to the idle screen.
Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off.
To activate Headset Memory Mode:
>> Press twice.
The flashing headset icon on the screen or a flashing headset key indicates thatthe
headset mode is activated. Pressing or the Answer soft key to receive a call
will now connect to your headset automatically.

Selecting the Correct Headset for Electronic Hookswitch
This feature allows you to answer your phone when you are using a headset.
For information on supported headsets to provide electronic hookswitch features for
placing, answering, and ending calls, go towww.polycom.com/support/voiceand
enter “Headset Compatibility List” in the Knowledge Base text box or contact your
system administrator.
To select a headset that supports electronic hookswitch:
1. Press .
2. Select Settings > Basic > Preferences > Headset > Analog Headset
Mode.
3. Scroll to select your headset, and then press theSelect soft key.
4. Press to return to the idle screen .
Selecting the Ring Type
You can select different ring types to distinguish lines or to distinguish your phone from
your neighbor’s phone.
To change the incomingring type:
1. Press .
2. Select Settings > Basic > Ring Type.
3. If multiple lines are configured on your phone, first select the line to change
from the list using the arrow keys.
4. Scroll to select the desired ring type.
To hear the selected ring type, press the Play soft key.
Press the Resume soft key to return the party to the conference.
If the held party presses on their phone, the party will remainon hold within
the conference even if you press theResume soft key.
—To remove a party from the conference, pressthe Remove soft key.
The party is removed from the conference. To return the party to theconference,
press the Add soft key (refer to the first optional stepabove).
—To do other actions, press theMore soft key.
Press the Info soft key to view more information about the selectedparty.
Press the Back soft key to exit the conference management feature.
Adding Parties to Conference Calls
You are currently hosting a conference call between a number of parties.
To add a party to a conference call using the Join soft key:
1. From the Manage Conference page, press or theHold soft key.
The other parties in the conference call are placed on hold.
If configured for local conference hold, the other parties in the conference call
can continue to speak with each other while you place the new call.
2. Press the New Call soft key.
3. Place a call to a new party.
4. After the new party answers, press theJoin soft key.
All parties in the conference call can now hear each other.

To manage a conference call:
1. Press the Manage soft key.
The Manage Conference page appears.
2. Do one of the following:
—To add a new party, press the Add soft key.
Call another party as you would using theConfrnc soft key (outside the
conference management feature). The other parties are put onhold.
After the new party answers, press theMore soft key, and then the Confrnc soft
key again to join all parties in the conference.
The Add soft key appears only if you can add more parties to the
conference call. Your system administrator determines the maximum
number of conference participants. The default number is three. For
more information, contact your system administrator.
—To mute a party, select the party, then press theFar Mute soft key.
The muted party can hear all parties, but no party can hear the mutedparty.
If you press instead of the Far Mute soft key, all other parties can hear each
other, but they cannot hear you.
Press the UnMute soft key to un-mute the party.
—To place a party on hold, select the party, and then press theHold soft key.
The held party cannot hear any parties and no party can hear the heldparty.
5. Press the Select soft key to change to the selected ring type.
6. Press to return to the idle screen.
Changing the Language
Not supported at this time with Rage!Business Office Xchange
Changing the Background
You can change the picture or design that appears on the screen. A defaultbackground
displays when the phone starts up (shown below). For moreinformation on selections,
contact your system administrator.
To change the graphic background:
1. Press .
2. Select Settings > Basic > Preferences > Backgrounds.
3. Scroll to highlight the background you want.
4. Press the Select soft key.
5. Press to return to the idle screen.
One of the background selections is shown below.

Muting the Microphone
During a call, press . The Message Waiting Indicator turns red and a
microphone on the screen indicates that the other party (or parties) cannothear
you.
Microphone Mute applies to all modes: Handset, Headset, and Hands-free
Speakerphone. You can still hear all other parties while mute is enabled.
To turn off Microphone Mute, press again.
Adjusting the Volume
Press to adjust receiver volume during a call. Pressingthese keys in
the idle state adjusts the ringer volume.
To conform to regulatory requirements, handset and headset volume will return to
apreset level after each call, but your system administrator can change this. Hands-free
Speakerphone volume settings will be maintained across calls.
Managing Call Lists
Your phone maintainslocal lists of missed, received, and placed calls. Each listcontains
100 entries.
Press , and then select Features > Call Lists > Missed Calls,
Received Calls, or Placed Calls. The following shows a Placed Calls list.
Manage the call list by doing the following:
• To edit the phone number, press theEdit soft key.
• To return the call, press theDial soft key.
• To view information about the call, press press theMore soft key followedby
the Info soft key.
3. Call the second party.
4. When the second party answers, press theMore soft key, and then theConfrnc
soft key again to join all parties in the conference.
5. Press Confrnc soft key to add another party to the conference.
The first and second party are put on hold.
6. Call the third party.
7. After the third party answers, press theMore soft key, and then theConfrnc
soft key again to join all parties in the conference.
A conference similar to this one will now exist.
Managing Conference Calls
You are currently in a conference call. The screen, like the one shown below, is
displayed on your phone.

If more than two calls are on hold on a single Line Key, an indication appearson
the screen, for example “2/3”, indicating that this is the second call out ofthree
calls.
If calls are on hold on more than one Line Key, you can view the details of the
calls on any Line Key by pressing and holding the Line Key for more than two
seconds. If a Line Key is depressed for less than one second, the first call onhold
on that Line Key will be retrieved.
Hosting Conference Calls
You can create a conference with other parties using the phone’s localconference
feature. You can create a conference at any time between an activecall and a call
on hold (on the same or another line) by pressing theJoin soft key. The
conference management feature allows you to view all parties in aconference
call. From the Manage Conference page, you can add, hold,remove, and mute
specific conference participants.
The conference management feature is an optional feature and may not be
supported on your particular system. For more information, contact your system
administrator.
This section provides the following step-by-step instructions:
• Setting Up Conference Calls
• Managing Conference Calls
• Adding Parties toConference Calls
• Joining Conferences
• Splitting Conference Calls
• Ending Conference Calls
Setting Up Conference Calls
To set up a conference call:
1. Call the first party.
2. Press the Confrnc soft key to create a new call.
The active call is placedon hold.
• To store the contact in the Contact Directory, press the More soft key followed
by the Save soft key.
• To delete the call from list, press theMore soft key followed by theClear soft
key.
Press to return to the idle screen
Press the Right arrow key from the idle screen to access the Placed Calls list.
Press the Left arrow key from the idle screen to access the Received Calls list.
Press the Down arrow from the idle screen to access the Missed Calls list. You
can use these shortcuts while placing calls or performing transferring and
conferencing functions.
You can manually clear all call lists. They are automatically cleared when you restart
the phone.
Managing Contacts
You can store a large number of contacts in your phone's local contactdirectory.
Contact your system administrator for the exact number. You can dial or search for a
contact in this directory. You may be able to add,edit, and delete contacts.
You may have access to portions of your corporate directory through yourphone. The
contacts that you can seeare determined by your systemadministrator. You can place
calls to contacts in your corporate directory. Youmay be able to add contacts from the
corporate directory to your local contactdirectory.
Adding Contacts
You can add contacts to your contactdirectory:
• Manually
• From a call list
• From your corporate directory

Adding Contacts Manually
To add a contact to the local contact directory manually:
1. Press .
2. Select Features > Contact Directory.
3. Press the More soft key.
4. Press the Add soft key.
5. Enter first and/or last name of the contact from the keypad.
Use the 1/A/a soft key to select between numeric and upper/lower case
alphanumeric modes.
Use the Encoding soft key to access special characters in other languages.
6. Enter a contact number.
This is a required field and it must be unique (not already in the directory).
7. (Optional.) Change the Speed Dial Index.
It is automatically assigned to the next available index value.
Valid speed dial index values are from 1 to9999. If you enter a speed dial index
that already, “Speed dial index already exists” appears. If you enter an invalid
value, “Speed dial index invalid” appears.
For more information, refer toAssigning Speed Dial Keyson page 3-19.
A call to your last placed call is attempted.
To redial a previously placed call, refer toManaging Call Lists.
Placing Calls on Hold
During a call, press or the Hold soft key. The hold icon will display onthe
line key label.
Press again or the Resume soft key to retrieve the call. The registeredline
icon appears as the line indicator.
Multiple Calls on Hold
If multiple calls are on hold on a single Line Key, use and to switchbetween the
calls, and then press theResume soft key to retrieve the desiredcall.

The incoming call is answered.
—Scroll down to access the new call.
Press the Answer soft key.
The original call is placed on hold.
You can forward incoming calls by pressing theForward soft key.
To answer an incoming call on a line configured for multiple Line Keys:
>> Do one of the following:
—Press next the flashing green indicator.
The first call is placed on hold and the second call become the activecall.
—Press or the Hold soft key to place the original call on hold.
Press the Answer soft key.
To answer an incoming call on a shared line:
1. Answer the incoming call.
2. Press or the Hold soft key.
Anyone on another phone configured to use the same shared line maytake the
call by selecting the Line Key associated with the call on hold(represented by a
flashing red LED).
Ending Calls
To end a call:
>> Do one of the following:
—If you are using the handset, press theEndCall soft key or replace the
handset.
—If you are using a headset, press .
—If your are using the speakerphone, press .
Redialing Numbers
To redial the last call placed from your phone:
>> Press .
8. (Optional.) Change the Ring Type and Divert Contact.
•These fields may be left blank.
•For more information on setting the Ring Type field, refer toDistinguishing
Calls on page 2-18.
•For more information on diverting contacts, refer toDiverting Callson page 2-
19.
9. (Optional.) Change the Auto Reject, Auto Divert, Watch Buddy, andBlock
Buddy.
Scroll to switch between Enabled and Disabled settings.
For more information on setting the Auto Reject field, refer toRejecting
Calls on page 2-19. For more information on setting the Watch Buddy and
Block Buddy fields, refer toManaging Buddieson page 4-5.
10. Press the Save soft key.
11. Press to return to the idle screen.
Adding Contacts From Call Lists
To add a contact to the local contact directory from a call list:
1. Do one of the following:
—Press .
Select Features > Call Lists >Missed Calls, Received Calls, or Placed Calls as
desired.
—Press ,, or to access the desired call list.
2. Scroll to highlight the contact.
You can also use the * key toPage Up and the # key to Page Down.
3. Press the More soft key, and then theSave soft key to save the contact in
the phone’s directory.

4. Press to return to the idle screen.
You may want to go to the local contact directory to check if the contact was saved
correctly, and to add any missing fields.
Adding Contacts From the Corporate Directory
To add a contact to your local contact directory from the corporate directory:
1. Press .
2. Select Features > Corporate Directory.
3. Search for the contact.
Refer to Searching for Contactsin the corporate directory on page2-16.
4. Press the View soft key.
The contact’s information appears on the screen.
5. Press the Save soft key to save the contact in the local contact directory.
“Entry saved” appears on the screen. Only the first name, last name, andphone
number are saved.
If the contact already exists in the contact directory, “Entry already exists”
appears.
6. Press to return to the idle screen.
Editing Contacts
To edit a contact in the local contact directory:
1. Press .
2. Select Features > Contact Directory.
3. Scroll to highlight the contact.
You can also use the * key to page up and the # key to page down.
4. Press the Edit soft key
If “Handsfree mode disabled” appears on the screen after you press the
speakerphone key, your system administrator has disabled the speakerphone on
your phone.
To answer a call using Hands-Free Speakerphone mode:
>> Do one of the following:
—Press .
—With the handset on-hook, press (next to the flashing green
status indicator).
—Press the Answer soft key.
To answer a call using the headset:
>> Press .
If Headset Memory Mode is activated, press or the Answer soft
key.
Answering When in Another Call
If you have an activecall, and an incoming call arrives on the same line, do one
of the following:
• If your phone is configured for a single Line Key per line:
—You may hear a call waiting tone, and you will see the second call
appearance. Caller information for the incoming call appears on thescreen.
• If your phone is configured for multiple Line Keys per line:
—You may hear a call waiting tone, the second Line Key indicator fast
flashes green, and an incoming call icon appears. Caller informationfor
the second Line Key appears on the bottom line of the screen.
• If your phone is configured for shared lines:
—You may hear a call waiting tone, the second Line Key indicator will
fast flash green, and an incoming call icon appears on the second LineKey.
You can forward incoming calls by pressing theForward soft key.
To answer an incoming call on a line configured for a single Line Key:
>> Do one of the following:
—Press or the Hold soft key to place the original call on hold.

The steps for answering an incoming call when you are in another call are
different if your phone is configured for:
• A single Line Key per line
• Multiple Line Keys per line
You can ignore incoming calls by pressing theReject soft key (for private lines)
or the Silence soft key (for shared lines) or theDo Not Disturbkey. The Do Not
Disturb mode stays active when the call ends and remains active until you press
the Do Not Disturbkey again.
When your phone is configured with a silent ring, press the ringing Line key or
the Answer soft key to answer the call. If your handset is off-hook, the call is
routed to the handset. If your handset is on-hook, the call is routed to the speaker.
Answering When Not on Another Call
In all cases, the active call will appear on the screen showing call duration and
destination.
To answer a call using the handset:
>> Pick up the handset.
5. Edit the contact information.
6. Press the Save soft key.
7. Press to return to the idle screen.
Deleting Contacts
To delete a contact from the local contact directory:
1. Press .
2. Select Features > Contact Directory.
3. Scroll to highlight the contact.
You can also use the * key to page up and the # key to page down.
4. Press the More soft key twice, and then press theDelete soft key.
The contact is deleted from the directory.
5. Press to return to the idle screen.
Placing Calls to Contacts
To place a call to a contact in the localcontact directory:
1. Press .
2. Select Features > Contact Directory .
3. Scroll to highlight the contact.
You can also use the * key to page up and the # key to page down.
4. Press the Dial soft key.
To place a call to a contact in the corporate directory:
1. Press .
2. Select Features > Corporate Directory.
3. Search for the contact.
Refer to Searching for Contactsin the corporate directory on page2-16.

4. Press the View soft key.
The contact’s information appears on the screen.
5. Press the Dial soft key.
Searching for Contacts
To search for a contact in the local contact directory:
1. Press .
2. Select Features > Contact Directory.
3. Press the More soft key, and then theSearch soft key.
4. Using the dial pad, enter the first few characters of contact’s first orlast name.
5. Press the Search soft key again.
You can dial any successful matches from the resulting information on the screen.
To search for a contact in the corporate directory:
1. Press .
2. Select Features > Corporate Directory.
3. Search for the contact in one of the following ways:
—Scroll to highlight the contact.
You can also use the * key to Page Up and the # key to Page Down.
URL or IP address length is 32 characters. For example, 10.3.0.42,
sip:[email protected] .
Press the URL soft key and enter the URL or IP address. Use * for “.” and # for
“@”. Then press the Send soft key to complete the call.
Your phone may not support SIP URL or IP address dialing. Contact your system
administrator.
To place a call using Hands-Free Speakerphone mode:
If “Handsfree mode disabled” appears on the screen after you press the
speakerphone key, your system administrator has disabled the
speakerphone on your phone.
>> Do one of the following:
—With the handset on-hook, press , , or the NewCall
soft key to obtain a dial tone.
Dial the number using the dial pad.
—With the handset on-hook, dial the number using the dial pad.
Press , , or the Dial soft key.
To place a call using the headset:
>> Do one of the following:
—With the optional headset connected, press or the
NewCall soft key to obtain dial tone.
Press .
Dial the desired number using the dial pad.
—With the optional headset connected, dial the desired number using the
dial pad.
Press .
Answering Calls
When you are not in another call, youcan answer a call in three ways:
• Using the handset
• Using the speakerphone
• Using the headset

Placing Calls
You can place a call in many ways using your SoundPoint IP 450 phone:
• using the handset
• using the speakerphone
• using the headset
You can also dial the number first, and then choose the method you will use tospeak to
the other party.
You can search the call lists, the local contact directory or the corporatedirectory and
dial from the search results page. For more information, refer toManaging Call Listson
page 2-10 and Managing Contactson page 2-11.
During a call, you can alternatebetween Speakerphone Hands-Free, Headset,or
Handset modes by pressing the or keys, or picking up thehandset.
The call duration of active calls is visible within the active call window on the
screen. In the figure below, the call to Don Blue has lasted19 seconds.
To place a call using the handset:
>> Do the following steps in any order:
—Pick up the handset.
—Dial the number using the dial pad.
You can also dial using the SIP URL or IP address. To obtain the IP address of
your phone, press the Menu key, and then selectStatus > Platform > Phone.
The IP address is listed together with other phone information. The maximum
—Press the Search soft key, and then enter the first few letters ornumbers of the
first name, last name, or any other parameterdisplayed in the list. Press the
Submit soft key.
—Using the dial pad, enter the first few characters of the contacts’s lastname.
The characters that you enter appear on the second line of the screen.
The entries whose last name begin with the characters that youentered (or are
alphabetically next to the characters that you entered)appear on the screen.
Managing Incoming Calls
You can distinguish incoming calls by setting distinctive rings for contactsin
your contact directory, sending particular calls directly to your voice mail, or
transferring particular calls to another party.
Distinguishing Calls
You can customize your phone so that you can distinguish different parties by
ring type.
This feature is local to the phone, and may be overridden by your organization’s
settings. For more information, contact your system administrator.
To set a distinctive ring type for a contact:
1. Press .

2. Select Features > Contact Directory.
3. Scroll to highlight the contact.
You can also use the * key to page up and the # key to page down.
4. Press the Edit soft key, and then scroll down to the Ring Type field.
5. Enter the number corresponding to one of the ring types available.
For more information, refer to Selecting the Ring Typeon page 2-7.
6. (Optional.) To remove an existing value, press the<< soft key.
7. Press the Save soft key.
8. Press to return to the idle screen.
Using the Basic Features of
Your Phone
Your SoundPoint IP 450 desktop phone is designed to be used like a regularphone on a
public switched telephone network (PSTN). You canplace calls, transfer a call to
someone else, or conduct a conference call. Combined with the Rage! Business Office
Xchange, your phone is equipped with powerful, advanced productivity features.
At any time, at most one active call may be in progress on your phone. Theactive call is
the one that has audio associated with it. There may be multipleother calls:
• On hold
• In an “Incoming call” or “Ringing” state
This chapter provides basic operating instructions for the SoundPoint IP 450phone.
This chapter contains instructions on:
• Placing Calls
• Answering Calls
• Ending Calls
• Redialing Numbers
• Placing Calls on Hold
• Hosting Conference Calls
• Transferring Calls
• Forwarding Calls
• Enabling Do Not Disturb
• Assigning Speed Dial Keys
• Using Voice Mail
If you require additional information or assistance with your new phone, contact your
system administrator.