Polycom SoundPoint IP 550 User manual

BROADCONNECT
SOUNDPOINT IP 550
POLYCOM
Quick Reference Guide

SOUNDPOINT IP 550
Quick Reference Sheet
My Telephone Number:
My Extension:
Voice Portal URL:
Voice Portal User Name:
Voice Portal Password:
Administrator Name:
Administrator Phone Number:
Administrator E-mail Address:
Conferencing Phone Number:
Conferencing Access Code:
Please reference this information when contacting support:
[e-mail]
1.877.228.6616 option #3
http://mypbx.broadconnect.ca

Contents
This Guide 3
Account Information
Telphone Overview
Telephone Diagram
Answer a Call
End a Call
Put a Caller on Hold
Transfer a Call
Introduction
Your Phone
Web Portal
Retrieve Your Voicemail
Clear Message Waiting Indicator
Call Control
Microsoft Outlook Integration
Remote Office
Online Help
Transfer to Voicemail
Web Portal Welcome Page
Log In
Change Passwords
Voicemail to Email
Sequential Ring
Simultaneous Ring
Call Forwarding
5
6
Hard Buttons, Features Set A 7
Hard Buttons, Features Set B 8
Scroll Buttons 8
Calling Tips 9
Using Your Phone 10
Place a Call 10
10
10
11
11
Use 3-Way Conferencing 11
Park a Call 12
Forward Your Calls 12
Voicemail
Connect to Voicemail
Set Up Your Voicemail
13
14
17
17
18
19
19
Audio Conferencing
Quick Reference Sheets
Schedule a Conference
Start a Conference
Chair Commands
24
27
24
25
20
20
21
21
22
22
23
23
4
15

Introduction
In this guide you will find information on how to use your
Polycom 550 IP Phone and take full advantage of its
next-generation features†.
Your Next Generation Phone Company
Thank You for Choosing BroadConnect
Please contact your Dedicated Account Manager if you
have further questions.
Not all features are necessarily assigned to your service. Please contact
your company administrator to confirm services assigned to your system
†
3

Your BroadConnect Account Manager is:
For service related issues please contact BroadConnect
Support at:
[e-mail]
1.877.228.6616 option #3
Name:
Number:
E-Mail:
4

Polycom offers phones that will satisfy all of your business
communication needs. The SoundPoint® IP 550 delivers Voice
over IP that seamlessly integrates with BroadConnect
applications. The intuitive user interface provides dedicated,
one-button access to common telephony features; and the
information-rich display delivers content for messaging, call
information, directory access, and applications. The Polycom
SoundPoint IP 550 always offers excellent voice quality whether
using the handset, headset, or speakerphone.
Telephone Overview
Your Phone
1Line Keys
2Feature Buttons
Set A
10 Feature Buttons
Set B
12 Scroll Buttons
6Message Waiting Indicator
(MWI)
11 Delete
3Hold / Resume
4Volume Keys
8Headset
9Mute
7Speaker Phone
5Softkeys
5

Polycom 550: Diagram
12
11
10
9
8
7
6
5
4
3
2
1
6

Hard Buttons
Feature Buttons, Set A
Directories
Applications
Conference
Transfer
Redial
Access stored Contacts and Call
Lists
This is for future application.
While on a call, initiate a conference
While on a call, perform a supervised
transfer ‘Number’ or blind transfer
‘Blind’
Dial the last number dialed from your
phone
2
7

12
10
Menu
Messages
Do Not Disturb
Hard Buttons
Access: Fetures, Status,
Settings, Services
Access Voicemail mailboxes
Toggle on/off to
disable/allow incoming calls
√
Speed dial
Received
calls
Placed
calls
Missed calls
Feature Buttons, Set B
Scroll Keys
Select
8

Calling Tips
For outside calls, dial the 7 or 10-digit number you are calling.
You do not need to dial ‘9’ to place an external call.
It is not necessary to dial ‘1’ when placing domestic
long distance calls.
For extension calling within your company,
simply dial the extension number.
You must dial ‘011’ to call international numbers
(outside of the U.S. and Canada)
For local calls within your area code, you do not need to
dial the area code
Press the ‘Dial’ soft key after you have entered the number
to initiate the call
If enabled, you may be required to enter a PIN before placing
a long-distance call
To access directory information dial ‘411’.
NOTE: Check with your Account Manager to see if 911 is
available in your area.
Where available, dial ‘911’ to contact emergency services
9