the scroll ring on the outside of the cork.
Troubleshooting
If the wine opener stops in the process of uncorking or
the cork becomes stuck inside the wine opener body:
1. Connect the wine opener to the power adapter and
wait until charging is complete. This will ensure that the
wine opener provides maximal torque movement.
2. If the wine opener is jammed during the opening
process and the rotating shaft can no longer penetrate
into the cork - most likely, the tip of the shaft is damaged,
or the shaft isrested against the neck of the bottle from
the inside. In this case, hold the “UP” button until the
wine opener is completely removed from the bottle.
Carefully check the shaft tip to see if it is bent, broken or
damaged - stop using the wine opener and contact an
authorised service centre. If the tip looks good, try
opening the bottle again, paying particular attention to
observing the vertical angle and placing the wine opener
exactly in the center of the cork.
3. If the cork was removed from the bottle, but gets stuck
inside the opener, and pressing the "UP" button does not
remove it, or the rotating shaft is completely blocked,
press the "DOWN" button to unlock the shaft. If after
that, the shaft begins to rotate, try to remove it again by
pressing and holding the “UP” button until the cork is
completely removed from the device body.
4. If the above operations are all correct and the wine
opener still does not work, please contact the authorised
service centre.
