Pride Mobility GO-GO ELITE TRAVELLER Plus User manual

Go-Go Elite Traveller Plus Technical Troubleshooting Guide www.pridemobility.com 2
SAFETY GUIDELINES
WARNING! Indicates a potentially hazardous condition/situation. Failure to follow designated
procedures can cause either personal injury, component damage, or malfunction. On the
product, this icon is represented as a black symbol on a yellow triangle with a black border.
MANDATORY! These actions should be performed as specified. Failure to perform mandatory
actions can cause personal injury and/or equipment damage. On the product, this icon is
represented as a white symbol on a blue dot with a white border.
PROHIBITED! These actions are prohibited. These actions should not be performed at any
time or in any circumstances. Performing a prohibited action can cause personal injury and/
or equipment damage. On the product, this icon is represented as a black symbol with a red
circle and red slash.
Thesymbolsbelowareusedthroughoutthisowner'smanualandonthescootertoidentifywarningsandimportant
information.Itisveryimportantforyoutoreadthemandunderstandthemcompletely.

Go-Go Elite Traveller Plus Technical Troubleshooting Guide www.pridemobility.com 3
Table of Contents
INTRODUCTION ....................................................................................................... 4
SECTION 1: KEY INSERTED INTO KEY SWITCH - NO SIGNS OF POWER....... 6
SECTION 2: KEY INSERTED INTO THE KEY SWITCH - POWER ON BUT
SCOOTER DOES NOT MOVE ............................................................................... 10
SECTION 3: BEEP CODE DIAGNOSIS................................................................. 11
BEEP CODE #3 - Battery Voltage is too High..................................................................................11
BEEP CODE #5 - Brake Fault..........................................................................................................11
BEEP CODE #6 - Throttle Trip .........................................................................................................12
BEEP CODE #7 - Throttle Trip .........................................................................................................12
BEEP CODE #8 - Motor Disconnected............................................................................................14
BEEP CODE #9 - Possible Controller Trip .......................................................................................15

Go-Go Elite Traveller Plus Technical Troubleshooting Guide www.pridemobility.com 4
INTRODUCTION
GO-GO ELITE TRAVELLER PLUS TECHNICAL TROUBLESHOOTING
GUIDE
This Go-Go Elite Traveller Plus Technical Troubleshooting Guide covers diagnostic and repair scenarios for Go-Go Elite
Traveller Plus scooters that use the PG Drives S-Drive controller. The PG Drives S-Drive controller is a digital controller
that monitors the electrical system and emits beep codes when it encounters faults in the system.
This guide is divided into three sections:
!Section 1 — Key Inserted Into Key Switch - No Signs of Power
!Section 2 — Key Inserted Into Key Switch - Power On But Scooter Does Not Move
!Section 3 — Beep Code Diagnosis
How to Use Pride Model Specific Technical Troubleshooting Guides
AllnewPrideModelSpecificTechnicalTroubleshootingGuidesfollowthesameformat.Theyaredividedintosections
addressingsymptomssuchasNoPowerorUnitPowersUp But Does Not Drive. If themobilityproductiscapableof
givingfaultcodes,onesectionwilldealwitheachcodeforthat model.
Thetroubleshootingguideutilizesdiagramsthatarelocatedin thefrontandbackofthe guide.Thesediagramsidentify
maincomponentsbynumber(1,2,3,etc.)andallconnectorsbynumberwithalowercaseextension (1a, 2a, 3a, etc.).
Thediagramsalsoshow how all ofthecomponentsare connected.
UsingtheTable ofContents,locatethesectionthatbestdescribesyourtroubleshootingissue.Eachsectionwillinclude
alistofsymptoms,followedbyadiagnosisoftheproblem,andfinallyasolutionorproceduretosolvetheproblem.The
procedureissetupasanumberedlist of instructions, which mayincludeoneormoretests.Resultsof these tests will:
!Directyouto change acomponentand retest thesystem.
!Goto the nextnumbered step.
!Advancetoanumbered step farther alonginthesection.
System Retest
When a procedure specifies to replace a component, you must retest the system after replacing the component.
To retest the system:
1. Remove the key.
2. Replace the component.
3. Reconnect any harnesses that were disconnected.
4. Reinstall the battery boxes.
5. Insert the key.
—If the scooter operates normally, then reassemble
the scooter.
—If another problem has surfaced, then go to that
procedure in this guide.
Figure 1. Diagram Insert
)
(
(+)
2b
)
(
50A
(+)

Go-Go Elite Traveller Plus Technical Troubleshooting Guide www.pridemobility.com 5
Diagram 1.Troubleshooting Key
3
2
1
1
5
6
7
8
9
10
4
12
11
1
2
3
4
5
6
7
8
9
10
11
12
BATTERY HARNESSES
SPEED POT
THROTTLE POT
MOTOR INTERFACE HARNESS
BRAKE HARNESS
MOTOR/TRANSAXLE ASSEMBLY
CONTROLLER
POWER INTERFACE HARNESS
FRONT-TO-REAR INTERFACE HARNESS
FRONT-TO-REAR HARNESS
MAIN CIRCUIT BREAKER
CONSOLE

Go-Go Elite Traveller Plus Technical Troubleshooting Guide www.pridemobility.com 6
Figure 3. Connector 1h
Figure2.Battery BoxDisassembly/Assembly(17-amp
batteriesshown)
SECTION 1: KEY INSERTED INTO
KEY SWITCH - NO SIGNS OF POWER
Symptoms:
!The battery condition meter shows no power.
!The horn does not work.
!Scooter will not drive.
Diagnosis:
The power has been interrupted in some part of the system.
Solution:
Use the following procedure to determine where the power
has been interrupted:
1. Check the circuit breaker (2). See figure 2.
— If the circuit breaker is not tripped, then go to the
next step.
— If the circuit breaker is tripped, then reset it and retest
the system.
2. Remove the battery box. Refer to the owner’s manual.
3. Measure voltage across pin 1 and pin 3 on connector 1h.
See figure 3.
— If your multimeter indicates 0VDC, then go to the next step.
— If your multimeter indicates greater than 18VDC, then
go to step 10.
— If your multimeter indicates greater than 0VDC but less
than 18VDC, then try to recharge the batteries and retest
the system.
4. Open the battery box. See figure 2.
+_
WARNING! Battery posts, terminals, and
related accessories contain lead and
lead compounds. Wear goggles and
gloves when handling batteries and wash
hands after handling.
WARNING! Always protect the batteries
from freezing and never charge a frozen
battery. Charging a frozen battery may
result in damage to the battery.
5. Measure voltage across connectors 1b and 1c. See figure 2.
— If your multimeter indicates 0VDC, then go to the next step.
— If your multimeter indicates greater than 0VDC, then replace the battery box harness with fuseable link
(DWR9983H009) and retest the system.
6. Measure resistance across connectors 1a and 1d. See figure 2.
— If your multimeter indicates an open, then go to the next step.
— If your multimeter indicates less than 1 ohm, then replace the batteries and retest the system.
1d
1c
1f
2
1g
1a 1b
WARNING! Connect your battery harnesses in the proper manner. RED (+) cables must be
connected to positive (+) battery terminals/posts. BLACK (-) cables must be connected to
negative (-) battery terminals/posts. Failure to connect the battery cables and harnesses in
the proper manner may result in personal injury and/or damage to the power chair. REPLACE
cables immediately if damaged.

Go-Go Elite Traveller Plus Technical Troubleshooting Guide www.pridemobility.com 7
Figure 5. Fuse 5c
Figure 4. Main Circuit Breaker (2)
Figure 6. Front Console Disassembly/Assembly
7. Disconnect connectors 1f and 1g from the circuit breaker
(2). See figure 2.
8. Measure resistance across the circuit breaker’s two
spade connectors. See figure 4.
— If your multimeter indicates less than 1 ohm, then go to
the next step.
— If your multimeter indicates an open, then replace the
circuit breaker (2) and retest the system.
9. Measure resistance from connectors 1d to 1f and 1a to 1g.
See figure 2.
— If your multimeter does not indicate less than 1 ohm
for 1d to 1f, then replace the B+ battery box circuit breaker
harness (DWR9983H011).
— If your multimeter does not indicate less than 1 ohm
for 1a to 1g, then replace the B- battery box circuit breaker
harness (DWR9983H010).
— If your multimeter does not indicate less than 1 ohm
for both measurements, then replace both battery box
circuit breaker harnesses.
10. Remove fuse 5c. See diagram 3.
11. Measure the resistance of fuse 5c. See figure 5.
—If your multimeter indicates less than 1 ohm, then go to
the next step.
— If your multimeter indicates an open, then replace the
fuse (5c) and retest the system.
WARNING! The replacement fuse must
exactly match the rating of the old fuse.
Failure to use properly rated fuses may
cause damage to the electrical system.
12. Reassemble the battery box and install it back onto the
scooter.
13. Open the front console. See figure 6.
14. Unplug connector 4c from connector 3a. See figure 5.
15. Measure voltage across pin 1 and pin 3 of connector 4c.
See figure 7.
— If your multimeter indicates 0VDC, then go to the next
step.
— If your multimeter indicates greater than 18VDC, then
replace the console (3) and retest the system.
Figure 7. Connector 4c
3
3a
4
4c
12
11

Go-Go Elite Traveller Plus Technical Troubleshooting Guide www.pridemobility.com 8
Figure 8. Main Shroud Disassembly/Assembly
16. Remove the battery box. Refer to the owner’s manual.
17. Remove the main shroud. See figure 8.
18. Reinstall the battery box making sure connector 1h and
connector 6a make contact. See diagram 2.
19. Unplug connector 5a from connector 4a. See diagram 2.
20. Measure voltage across pin 1 and pin 6 on connector 5a.
See figure 9.
— If your multimeter indicates 0VDC, then go to the
next step.
— If your multimeter indicates greater than 18VDC, then
replace the front-to-rear harness (4) and retest the system. Figure 9. Connector 5a

Go-Go Elite Traveller Plus Technical Troubleshooting Guide www.pridemobility.com 9
21. Remove the cover from the S-drive controller (7). Seedia-
gram 3.
22. Unplug connector 5b from connector 7a. See diagram 2.
23. Measure voltage across pin 7 and pin 13 on connector 7a.
See figure 10.
— If your multimeter indicates 0VDC, then go to the
next step.
— If your multimeter indicates greater than 18VDC, then
replace the front-to-rear interface harness (5) and retest
the system
24. Unplug connectors 6b and 6c from connector 7e. See dia-
gram 2.
25. Measure voltage across connectors 6b and 6c. See fig-
ure 11.
— If your multimeter indicates 0VDC, then replace the power
interface harness (6) and retest the system.
— If your multimeter indicates greater than 18VDC, then
replace the S-drive controller (7) and retest the system.
.
Figure 10. Connector 7a
6b 6c
Figure 11. Connectors 6b and 6c

Go-Go Elite Traveller Plus Technical Troubleshooting Guide www.pridemobility.com 10
Figure 12. Connector 1h
SECTION 2: KEY INSERTED INTO
KEY SWITCH -POWER ON BUT THE
SCOOTER DOES NOT MOVE.
Symptoms:
!The battery condition meter shows power.
!The horn works.
!The scooter will not move or sound a beep code.
Diagnosis:
Power is interrupted between the key switch (3a) and the S-
Drive controller (7).
Solution:
Use the following procedure to find the source of the problem:
1. Remove the battery box. Refer to the owner’s manual.
2. Measure resistance across pin 1 and pin 2 on connector
1h. See figures 2 and 12.
— If your multimeter indicates an open, then go to the
next step.
— If your multimeter indicates less than 1 ohm, then re-
place the battery box harness with fuseable link
(DWR9983H009) and retest the system.
3. Open the front console. See figure 6.
4. Unplug connector 4c from connector 3a. See diagram 2.
5. With the scooter key inserted and turned to the powered
on position, measure resistance across pin 2 and pin 3 on
connector 3a. See figure 13.
— If your multimeter indicates less than 1 ohm, then go to
the next step.
— If your multimeter indicates an open, then replace the
console (3) and retest the system.
6. Remove the main shroud. See figure 8.
7. Unplug connector 4a from connector 5a. See diagram 2.
8. Measure resistance across pin 2 on connector 4c and pin
2 on connector 4a. See figure 14.
— If your multimeter indicates less than 1 ohm, then go to
the next step.
— If your multimeter indicates an open, then replace the
front-to-rear harness (4) and retest the system.
9. Remove the cover from the S-drive controller (7). See
diagram 3.
10. Unplug connector 5b from connector 7a. See diagram 2.
11. Measure resistance across pin 2 on connector 5a and pin
5 on connector 5b. See figure 15.
— If your multimeter indicates less than 1 ohm, then re-
place the S-drive controller (7) and retest the system.
— If your multimeter indicates an open, then replace the
front-to-rear interface harness (5) and retest the system.
Figure 13. Connector 3a
Figure 14. Connectors 4c and 4a
Figure 15. Connectors 5a and 5b
4c
4a