Ricoh E-25C Quick start guide

Color Controller: E-25C
Machine Code:D3GF
Field Service Manual
Ver 1.0
Latest Release: December, 2018
Initial Release: December, 2018
(c) 2018 Ricoh Co.,Ltd.

Important Safety Notices
Warnings, Cautions, Notes
In this manual, the following important symbols and notations are used.
•A Warning indicates a potentially hazardous situation. Failure to obey a Warning could result in
death or serious injury.
•A Caution indicates a potentially hazardous situation. Failure to obey a Caution could result in
minor or moderate injury or damage to the machine or other property.
•Obey these guidelines to avoid problems such as misfeeds, damage to originals, loss of
valuable data and to prevent damage to the machine.
•This information provides tips and advice about how to best service the machine.
General Safety Instructions
For your safety, please read this manual carefully before you use this product. Keep this manual handy
for future reference.
Safety Information
Always obey the following safety precautions when using this product.
Safety During Operation
In this manual, the following important symbols and notations are used.
[A]: ON
[B]: OFF
[C]: Push ON/Push OFF
[D]: Standby
Switches and Symbols
Where symbols are used on or near switches on machines for Europe and other areas, the meaning of
each symbol conforms with IEC60417.

For Norway
This product is also designed for an IT power distribution system with phase-to-phase voltage 230V.
Safety
Prevention of Physical Injury
1. Before disassembling or assembling parts of the machine and peripherals, make sure that the
machine and peripheral power cords are unplugged.
2. The plug should be near the machine and easily accessible.
3. Note that some components of the machine are supplied with electrical voltage even if the main
power switch is turned off.
4. Always unplug the power cord from the power source before you move the product. Before you
move the machine, arrange the power cord so it will not fall under the machine.
5. If any adjustment or operation check has to be made with exterior covers off or open while the main
switch is turned on, keep hands away from electrified or mechanically driven components.
6. The machine drives some of its components when it completes the warm-up period. Be careful to
keep hands away from the mechanical and electrical components as the machine starts operation.
7. To prevent a fire or explosion, keep the machine away from flammable liquids, gases, and
aerosols.
8. Do not use flammable sprays or solvent in the vicinity of the machine. Also, avoid placing these
items in the vicinity of the machine. Doing so could result in fire or electric shock.
9. To avoid fire or explosion, never use an organic cleaner near any part that generates heat.
10. Never remove any safety device unless it requires replacement. Always replace safety devices
immediately.
11. Never do any procedure that defeats the function of any safety device.
12. Modification or removal of a safety device (switch, etc.) could lead to a fire and personal injury.
Always test the operation of the machine to ensure that it is operating normally and safely after
removal and replacement of any safety device.
13. For replacements use only the correct circuit breakers rated for use with the machine. Using
replacement devices not designed for use with the machine could lead to a fire and personal
injuries.
14. When using a vacuum cleaner around the machine, keep others away from the cleaner, especially
small children.
15. NEVER touch the AC circuits on the PSU board to prevent electric shock caused by residual
charge. Residual charge of about 100V-400V remains in the AC circuits on the PSU board for
several months even when the board has been removed from the machine after turning off the
machine power and unplugging the power cord.

Observance of Electrical Safety Standards
1. The machine and its peripherals must be installed and maintained by a customer service
representative who has completed the training course on those models with exceptions on some
machines where the installation can be handled by the user.
Safety and Ecological Notes for Disposal
•Dispose of replaced parts in accordance with local regulations.
•For machines using replaceable lithium batteries:
When keeping used lithium batteries in order to dispose of them later, do not put more than 100
batteries per sealed box. Storing larger numbers or not sealing them apart may lead to chemical
reactions and heat build-up.
The danger of explosion exists if a battery of this type is incorrectly replaced. Replace only with the
same or an equivalent type recommended by the manufacturer. Discard used batteries in
accordance with the manufacturer’s instructions.
Batteries
Always replace a battery with the same type of battery prescribed for use with the color controller unit.
Replacing a battery with any type other than the one prescribed for use could cause an explosion.
•Never discard used batteries by mixing them with other batteries or other refuse.
•Always remove used batteries from the work site and dispose of them in accordance with local
laws and regulations regarding the disposal of such items.

1
Table of Contents
1. Installation.........................................................................................................................................4
Installation Requirements.....................................................................................................................4
Environment......................................................................................................................................4
Machine Level...................................................................................................................................4
Minimum Space Requirements.........................................................................................................5
Power Requirements ........................................................................................................................5
Network Requirements .....................................................................................................................5
Installation Flow Chart..........................................................................................................................7
Machine Installation..............................................................................................................................8
Precautions for Installation................................................................................................................8
Setting Customer Expectations.......................................................................................................10
Unpacking the E-25C......................................................................................................................10
Front and Rear Panels....................................................................................................................11
Connecting E-25C to the Copier.....................................................................................................13
Startup and Initial Setup..................................................................................................................16
Disabling the GW Scanner (Customization)....................................................................................19
Verifying the Connection (Local Test Print).....................................................................................19
Verifying Connection to the Network...............................................................................................21
Enabling System Updates and Automatic Backup..........................................................................22
Installing Optional Features................................................................................................................23
Optional Features for E-25C...........................................................................................................23
Installing Software for EFI Impose/Compose..................................................................................23
Activate Optional Features..............................................................................................................23
2. General Operations For Servicing...................................................................................................50
Start-Up, Shut-Down, and Reboot......................................................................................................50
Starting the Copier and the E-25C..................................................................................................50
Shutting Down the Copier and the E-25C.......................................................................................50
Shutting Down the E-25C Only.......................................................................................................51
Restarting the E-25C ......................................................................................................................51
Rebooting the E-25C ......................................................................................................................52
Cancelling the Current Print Job.........................................................................................................54
Printing the Configuration Page or Test Sheets..................................................................................55
Running the E-25C Setup...................................................................................................................56
To Access the Setup Menu.............................................................................................................56
To Exit from the Setup Menu..........................................................................................................56
Accessing Configure...........................................................................................................................57
Accessing Configure from WebTools..............................................................................................57

2
Accessing Configure from Command WorkStation.........................................................................59
Adjusting the System Date and Time..................................................................................................60
3. Replacement...................................................................................................................................61
Precautions.........................................................................................................................................61
Tools you will need.............................................................................................................................63
General Caution .................................................................................................................................64
Cover Removal...................................................................................................................................65
Side Cover for the E-25C................................................................................................................65
Unit Removal......................................................................................................................................66
Video Board....................................................................................................................................66
Diagnostic LED Board.....................................................................................................................67
Hard Disk Drive (HDD)....................................................................................................................67
Power Supply Unit ..........................................................................................................................69
Fans................................................................................................................................................69
Motherboard ...................................................................................................................................70
Memory –4 GB DIMM (E-25C).......................................................................................................75
CPU and Cooling Assembly............................................................................................................75
Lithium Battery................................................................................................................................77
Gigabit Ethernet Controller .............................................................................................................78
Cables Connected to the Front Panel.............................................................................................79
Soft Power Push Button..................................................................................................................80
4. System Maintenance ......................................................................................................................82
General Notes and Cautions ..............................................................................................................82
Clearing the Queued Print Jobs in the E-25C.....................................................................................86
Restoring the Default Fiery Settings (Operation Panel)......................................................................88
Restoring the Factory Default System Image File from the E-25C HDD Recovery Folder .................89
System Software Installation Procedure.............................................................................................91
Overview.........................................................................................................................................91
What You Will Need........................................................................................................................94
Downloading the System Software.................................................................................................96
Preparing the USB Flash Drive (For Installation via USB Flash Drive Only)...................................97
Preparation at the Customer Site....................................................................................................98
Installing the System Software........................................................................................................99
After Installing or Updating the System Software..........................................................................103
Updates and Patches Installation Procedure....................................................................................106
Overview.......................................................................................................................................106
Enabling the System Updates.......................................................................................................108
Using the Fiery Updates feature on the Command WorkStation ..................................................110
Manual Patch Installation..............................................................................................................115

3
Backup/Restore................................................................................................................................116
Overview.......................................................................................................................................116
Recommended Backup Options for E-25C...................................................................................120
Backup/Restore Feature Comparison...........................................................................................121
Backing Up/Restoring the System Configuration and Selected Settings Only..............................124
Backing Up/Restoring the E-25C System with Fiery System Restore...........................................126
Backing Up/Restoring E-25C System with Fiery Clone Tools.......................................................132
LED Error Codes Related To the Fiery Clone Tools / Fiery System Restore................................140
5. Troubleshooting............................................................................................................................144
Overview...........................................................................................................................................144
Errors and Suggested Actions..........................................................................................................145
LED Codes ...................................................................................................................................145
Start-Up Problems ........................................................................................................................147
System Problems..........................................................................................................................149
System Software Installation (Network Port Method)....................................................................150
System Software Installation (USB Method).................................................................................151
Backup and Restore .....................................................................................................................154
Network.........................................................................................................................................155
Scanning.......................................................................................................................................156
Printing..........................................................................................................................................157
Checking the Network...................................................................................................................162
Printing to the E-25C.....................................................................................................................163
Test the Voltage Supplies.................................................................................................................165
Collecting Troubleshooting Information ............................................................................................166
Creating a Job Error Report (E-25C) ............................................................................................167
Obtaining the System Logs (E-25C) .............................................................................................171
Obtaining the Device Logs (Copier)..............................................................................................172
6. Detailed Section Descriptions.......................................................................................................177
Block Diagram and Functions...........................................................................................................177
Print Data Processing.......................................................................................................................179
Flow Chart ....................................................................................................................................179
7. Specifications................................................................................................................................180
General Specifications......................................................................................................................180

1.Installation
4
1.Installation
Installation Requirements
Environment
1. Temperature Range:
10 °C to 40 °C (50 °F to 104 °F)
2. Humidity Range:
10% to 85% Relative Humidity (non-condensing)
3. Ambient Illumination:
Less than 1500 lux (do not expose to direct sunlight or strong light)
4. Ambient Dust:
Less than 0.10 mg/m3
5. If the place of installation is air-conditioned or heated, do not place the machine where it will be:
1) Subjected to sudden temperature changes
2) Directly exposed to cool air from an air-conditioner
3) Directly exposed to heat from a heater
6. Do not place the machine where it will be exposed to corrosive gases.
7. Do not install the machine at any location over 3,048 m (10,000 feet) above sea level.
8. Place the controller on a strong and level base.
9. Do not place the machine where it may be subjected to strong vibrations.
10. Do not connect the machine to a power source shared with another electrical appliance.
11. The machine can generate an electromagnetic field, which could interfere with radio or television
reception.
Machine Level
1. Front to back: Within 5 (0.2") away from level
2. Right to left: Within 5 (0.2") away from level

1.Installation
5
Minimum Space Requirements
Place the machine near the power source, providing clearance as shown.
1. Copier
2. Large Capacity Tray
You may place the machine [A] on the right side of the large capacity tray or copier as shown (top view)
in the illustration.
Power Requirements
Insert firmly the plug in the outlet.
Avoid using an outlet extension plug or cord.
Ground the machine. Avoid using a 3-pronged adapter in a 2-hole ungrounded outlet.
Use the supplied AC power cord with this product.
1. Input voltage level: 100 - 240V, 50 - 60Hz; 3A
2. For Norway, this product is also designed for an IT power distribution system with phase-to-phase
voltage 230V.
3. Do not put anything on the AC power cord.
Network Requirements
Make sure that the network is available at the time set for installation.

1.Installation
6
Verify with the network administrator that the network is functioning before you attach the E-25C.
Make sure that the configuration requirements specified in Configuration and Setup (part of the
user documentation set) have been met for remote computers and the network.

1.Installation
7
Installation Flow Chart
Recommended installation steps are as follows:

1.Installation
8
Machine Installation
Precautions for Installation
Important Notes on E-25C Installation
Once you install and connect the E-25C with the copier (IM C3000 / IM C3500 / IM C4500 / IM C5500 /
IM C6000), E-25C will be configured as follows during the initial boot-up.
Compatibility table
S: Supported
NS: Not Supported. Execute “Factory Default” to support the copier.

1.Installation
9
Refer to the above compatibility table, if you plan to pre-install and pre-configure the E-25C before
customer site installation, or if the copier model in use with the E-25C is to be changed.
For example, if the copier in use by the customer is C5500, E-25C needs to be pre-installed and pre-
configured with C5500 or C6000 or C4500.
If the configured E-25C is connected to an incompatible copier model (= NS in the above table) at a
later time, "Invalid engine configuration" error appears on the operation panel as shown below. Printing
is not possible at this state.
To enable printing, re-configure the E-25C with the copier in use, execute the "Factory Default"
(Restoring the E-25C to Factory Defaults) and follow the installation procedure once again.
How to Identify the Copier Model Initially Connected with the E-25C
Check the Output Profile name in the printed PS Test Page, Command WorkStation, etc.

1.Installation
10
Copier connected during the initial boot-up of E-25C
Output Profile Name
IM C6000/IM C5500/IM C4500
Fiery IM C4500-C6000
Normal v1F
IM C3500/IM C3000
Fiery IM C3000-C3500
Normal v1F
Setting Customer Expectations
Before installation, the customer should be informed of the following:
Some nodes on the network may be unavailable for up to one hour.
The copier may be unavailable for up to one hour
The site administrator should be available during the installation for assistance with network
connectivity issues.
Equipment downtime and impact on the network can be minimized if the site administrator installs
a network node for the E-25C and confirms network connection for the E-25C installation.
The site administrator should have a networked computer available during the installation. The
appropriate software should already be installed. Documentation for the networked computer and
the network operating software should be available.
The site administrator should install the user software onto the networked PCs and Mac OS
computers that will print to the E-25C. The user software can be downloaded from WebTools or
printer driver download site. For more information please refer to the "Utilities Guide"
(http://help.efi.com/ricoh/docs/).
This guide covers hardware installation and service. It provides general information on
connecting the E-25C to the customer's network. For network setup and configuration
information, refer the site administrator to the "Configuration and Setup" manual
(http://help.efi.com/ricoh/docs/).
Unpacking the E-25C
1. Open the box and remove the packing material.
2. Remove the contents from the top container. Inspect the contents for visible damage. The top
container should include the following items:

1.Installation
11
[A]: E-25C
[E]: Instructions Package
[B]: Fiery Decal
[F]: Interface Cable
[C]: Gigabit Ethernet PCB
[G]: AC Power Cord
[D]: 4 GB DIMM
3. Give the Instructions Package [E] to the site administrator.
The instructions package contains a sheet describing the instructions on how and from where the
customer can procure the user software, printer driver and user manuals.
4. Take the remaining components out of the top container.
5. Remove the top container and any packing materials.
6. Carefully lift the E-25C out of the box.
Front and Rear Panels
After unpacking the E-25C, familiarize yourself with the front and rear panels before you connect the E-
25C to the Copier.

1.Installation
12
Front Panel
[A]: Soft Power Push Button
[B]: Front Panel USB Port
[C]: Power Indicator
[D]: HDD Access Indicator
Rear Panel
[A]: LAN Port (For customer use)
[B]: Rear Panel USB Ports (2.0)
[C]: Not used (monitor port)
[D]: Rear Panel USB Ports (2.0)
[E]: Rear Panel USB Ports (3.0)
[F]: Gigabit Ethernet Port

1.Installation
13
[G]: Power Connector
[H]: Main Power Switch
[I]: Diagnostic LEDs (For service use only)
[J]: Service Switches (For service use only)
Connecting E-25C to the Copier
After you unpack the E-25C, connect the E-25C to the copier before you connect it to the network. This
is to confirm that there are no problems with the hardware and controller itself.
Preparing the Copier
Before doing the following steps, turn OFF the controller main power switch and copier main
power switch, and disconnect the power cords.
1. Remove the rear cover [A].
2. Remove the controller box cover [A].
Red Circle: Remove / Blue Circle: Loosen

1.Installation
14
3. Release the latches and remove the standard 2GB DIMM [A].
4. Insert the 4GB DIMM into SDRAM socket.
Push the release latches [A] until they slip into the notch on the edge of the SDRAM.
5. Reattach the controller box cover and rear cover.
Connecting the E-25C to Copier
1. Remove the slot cover [A].