Ricoh Type M12 Quick start guide

Fax Option Type M12
Machine Code: D3A5
Field Service Manual
July, 2014
Subject to change

Important Safety Notices
• Never install telephone wiring during a lightning storm.
•Never install telephone jacks in wet locations unless the jack is specifically designed for wet
locations.
• Never touch uninsulated telephone wires or terminals unless the telephone line has been
disconnected at the network interface.
• Always use caution when installing or modifying telephone lines.
• Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a
remote risk of electric shock from lightning.
• Do not use a telephone or cellular phone to report a gas leak in the vicinity of the leak.
• Before installing the fax unit, switch off the main switch, and disconnect the power cord.
•The fax unit contains a lithium battery. The danger of explosion exists if a battery of this type is
incorrectly replaced. Replace only with the same or an equivalent type recommended by the
manufacturer.
• Discard batteries in accordance with the manufacturer’s instructions and local regulations.
•Note for Australia:
•Unit must be connected to Telecommunication Network through a line cord that meets the
requirements of ACA Technical Standard TS008.
1

Symbols and Abbreviations
Conventions Used in this Manual
This manual uses several symbols.
Symbol What it means
Screw
Connector
Clip ring
Clamp
SEF Short Edge Feed
LEF Long Edge Feed
[A] Short Edge Feed (SEF)
[B] Long Edge Feed (LEF)
Cautions, Notes, etc.
The following headings provide special information:
• Failure to obey warning information could result in serious injury or death.
• Obey these guidelines to ensure safe operation and prevent minor injuries.
2

• Obey these guidelines to avoid problems such as misfeeds, damage to originals, loss of valuable
data and to prevent damage to the machine.
•Always obey these guidelines to avoid serious problems such as misfeeds, damage to originals,
loss of valuable data and to prevent damage to the machine. bold is added for emphasis.
• This document provides tips and advice about how to best service the machine.
3

TABLE OF CONTENTS
Important Safety Notices...................................................................................................................................1
Symbols and Abbreviations...............................................................................................................................2
Conventions Used in this Manual.................................................................................................................2
Cautions, Notes, etc.......................................................................................................................................2
1. Installation
Fax Option Type M12.......................................................................................................................................9
Component Check.........................................................................................................................................9
Installation Procedure..................................................................................................................................10
G3 Interface Unit Type M12..........................................................................................................................15
Component Check.......................................................................................................................................15
Installation Procedure..................................................................................................................................15
For Installing the single G3 Board.....................................................................................................16
For Installing the Double G3 Boards.................................................................................................19
Fax Unit Options...............................................................................................................................................26
Memory Unit Type M12 64MB.................................................................................................................26
Handset HS3020........................................................................................................................................28
Fax Connection Unit Type M12.....................................................................................................................33
Installation Procedure..................................................................................................................................33
Installing the application in the Remote Machine and Client-side Machine..................................34
Registering the Client-side Machine(s)..............................................................................................35
Registering the Remote Machine.......................................................................................................37
Configuring the Remote Reception Settings......................................................................................39
Remote Fax Icon Addition for Remote Machine...............................................................................41
2. Replacement and Adjustment
FCU...................................................................................................................................................................43
SRAM Data Transfer Procedure.................................................................................................................43
3. Troubleshooting
Error Codes.......................................................................................................................................................49
Fax Connection Unit Error Codes...................................................................................................................70
Fax Connection Unit Error Code List..........................................................................................................70
MACHINE_ERR_01...........................................................................................................................70
MACHINE_ERR_02...........................................................................................................................70
MACHINE_ERR_03...........................................................................................................................71
4

MACHINE_ERR_04...........................................................................................................................71
MACHINE_ERR_05...........................................................................................................................71
MACHINE_ERR_06...........................................................................................................................72
MACHINE_ERR_07...........................................................................................................................72
MACHINE_ERR_08...........................................................................................................................72
IFAX Troubleshooting.......................................................................................................................................73
IP-Fax Troubleshooting....................................................................................................................................76
IP-Fax Transmission......................................................................................................................................76
Cannot send by IP Address/Host Name..........................................................................................76
Cannot send via VoIP Gateway.........................................................................................................77
Cannot send by Alias Fax number.....................................................................................................77
IP-Fax Reception..........................................................................................................................................79
Cannot receive via IP Address/Host Name.....................................................................................79
Cannot receive by VoIP Gateway.....................................................................................................79
Cannot receive by Alias Fax number................................................................................................80
4. Service Tables
Cautions............................................................................................................................................................83
Service Program Tables...................................................................................................................................84
SP1-XXX (BIT Switches)...............................................................................................................................84
SP2-XXX (RAM)............................................................................................................................................85
SP3-XXX (Machine Set)...............................................................................................................................86
SP4-XXX (ROM Versions)............................................................................................................................88
SP5-XXX (RAM Clear).................................................................................................................................88
SP6-XXX (Reports)........................................................................................................................................89
SP7-XXX (Tests)............................................................................................................................................92
Bit Switches - 1.................................................................................................................................................94
System Switches...........................................................................................................................................94
Bit Switches - 2...............................................................................................................................................108
I-Fax Switches............................................................................................................................................108
Printer Switches..........................................................................................................................................115
Bit Switches - 3...............................................................................................................................................123
Communication Switches..........................................................................................................................123
Bit Switches - 4...............................................................................................................................................133
5

G3 Switches...............................................................................................................................................133
Bit Switches - 5...............................................................................................................................................143
G3-2 and G3-3 Switches........................................................................................................................143
G4 Internal Switches.................................................................................................................................150
G4 Parameter Switches............................................................................................................................150
Bit Switches - 6...............................................................................................................................................151
IP Fax Switches..........................................................................................................................................151
NCU Parameters............................................................................................................................................160
Dedicated Transmission Parameters.............................................................................................................175
Programming Procedure...........................................................................................................................175
Parameters.................................................................................................................................................175
Fax Parameters.................................................................................................................................175
E-mail Parameters.............................................................................................................................180
Service RAM Addresses................................................................................................................................184
5. Detailed Section Descriptions
Overview........................................................................................................................................................197
Boards............................................................................................................................................................198
FCU.............................................................................................................................................................198
SG3 Board.................................................................................................................................................199
Video Data Path.............................................................................................................................................201
Transmission...............................................................................................................................................201
Memory Transmission and Parallel Memory Transmission...........................................................201
Immediate Transmission...................................................................................................................202
JBIG Transmission.............................................................................................................................202
Adjustments.......................................................................................................................................202
Reception...................................................................................................................................................203
Fax Communication Features.......................................................................................................................204
Multi-port...................................................................................................................................................204
Document Server.......................................................................................................................................204
Internet Mail Communication...................................................................................................................205
Mail Transmission.............................................................................................................................205
Mail Reception..................................................................................................................................207
Handling Mail Reception Errors......................................................................................................209
6

Secure Internet Reception................................................................................................................210
Transfer Request: Request By Mail..................................................................................................210
E-Mail Options (Sub TX Mode).......................................................................................................211
IP-Fax..............................................................................................................................................................215
What is IP-FAX?.........................................................................................................................................215
T.38 Packet Format...................................................................................................................................215
UDP Related Switches......................................................................................................................215
Settings.......................................................................................................................................................215
6. Specifications
General Specifications..................................................................................................................................217
FCU.............................................................................................................................................................217
Capabilities of Programmable Items............................................................................................................219
IFAX Specifications........................................................................................................................................220
IP-FAX Specifications.....................................................................................................................................222
Fax Unit Configuration..................................................................................................................................223
G3 Interface Unit Type M12....................................................................................................................223
7

8

1. Installation
Fax Option Type M12
Component Check
Check the quantity and condition of the components against the following list.
No. Description Q'ty
1 FCU 1
2 Clamp 2
3 Ferrite Core 2
4 Screw: M3x6 1
5 Fax Key Top Decal 1
6 Serial Number Decal 1
7 Telephone Cord (NA only) 1
- FCC Decal (NA only) 1
- EMC Address Decal (EU Only) 1
- Telephone Jack Cap (TWN only) 1
9

Installation Procedure
•Before installing this fax unit:
Print out all data in the printer buffer.
Turn off the main power switch and disconnect the power cord and the network cable.
1. Remove the controller box cover [A] ( x 4).
2. Remove the FCU slot cover [A] ( x 2).
1. Installation
10

3. Remove the "TEL" [A] and "LINE1" [B] covers on the FCU slot cover with a screw driver.
4. Switch the battery jumper switch [A] to the "ON" position.
• SC672 may occur when turning on the machine with the jumper switch “OFF”.
5. Insert the SAF memory [A] in the memory slot on the FCU board if the optional memory is
to be installed.
Fax Option Type M12
11

6. Align the FCU board with the rails [A], and then install the FCU [B] fully into the FCU slot.
7. Attach the FCU slot cover [A] ( x 3).
• One of the three screws is provided with this option.
8. If a G3 option is to be installed; See (G3 Interface Unit).
9. Reinstall the controller box cover ( x 4).
10. Attach the handset support bracket and handset bracket to the machine, and then connect
the handset cord with the ferrite core to the "TEL" jack if you install the handset to the
machine.
• For details, refer to "Handset Installation" in the Service Manual for the Fax Unit (D3A5).
•Only for the Taiwan model, install the telephone jack cap in the “TEL” jack if the handset is not
installed on the machine.
1. Installation
12

11. Make two loops with the telephone cord, and then attach the ferrite core [A].
12. Connect the telephone cord to the "LINE 1" jack.
13. Attach the clamps [A] on the rear cover of the optional paper feed unit, and then hold the
telephone cord with the clamps as shown below.
14. Attach the fax key top decal [A] to the second key top from the top.
Fax Option Type M12
13

15. Attach the fax serial number decal [A] to the bottom of the controller cover.
16. Attach the FCC decal on the rear lower cover of the machine (NA only).
17. Put the power plug into the outlet and turn on the main power of the machine.
• Make sure that the outlet is grounded.
•"SRAM formatted" shows on the operation panel after you have turned the main switch on.
Turn the main switch off and on again for normal use.
18. Make sure that the date and time are correctly set.
1. Installation
14

G3 Interface Unit Type M12
This G3 interface unit option is used only for Fax Option Type M12 model.
Component Check
Check the quantity and condition of the components against the following list.
No. Description Q'ty
1 SG3 Interface Unit 1
2 Screw: M3x6 4
3 Flat Cable 1
4 Telephone Cable (NA only) 1
- Ferrite Core 1
- EMC Address Decal (EU only) 1
- FCC Decal (NA only) 1
- NCC Decal (TWN only) 1
Installation Procedure
•Before installing this optional unit:
G3 Interface Unit Type M12
15

Print out all data in the printer buffer.
Turn off the main switch and disconnect the power cord and the network cable.
You can add two more SG3 boards to this model. Follow the procedures for adding the single SG3
board installation or double SG3 board installation as the customer needs.
For Installing the single G3 Board
1. If the FCU is not installed in the machine, install the FCU in the machine first (page 9).
2. Remove the controller cover [A] ( x 4).
3. Remove the controller rear cover [A] ( x 5).
1. Installation
16

4. Remove the "TEL2" [A] cover with a screw driver.
5. Attach one end of the flat cable [B] to CN660 on the CCU I/F board [A] of the SG3
interface unit.
• Make sure that the blue tape of the flat cable faces outward.
•Lock the FFC with the black tab [A].
G3 Interface Unit Type M12
17

6. Connect the other end [A] of the flat cable to CN603 on the FCU board.
7. Install the SG3 interface unit [A] ( x 4).
•Insert the tab of the SG3 interface unit in the cutout of the controller box.
• Push the flat cable [B] inside the machine.
8. Reinstall the controller rear cover and controller cover.
9. Make two loops with the telephone cord, and then attach the ferrite core [A] for single
SG3 board installation.
10. Connect the telephone cord to the "LINE 2" jack for single SG3 board installation.
1. Installation
18