Ricoh MET-C2yz Service manual

Technical Bulletin PAGE: 1/5
Reissued: 13-Mar-17
Model: MET-C2yz
Date: 13-May-16
No.: RD244001i
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Firmware Release Note: System/Copy
Prepared by: M. Kumagai
From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware)
Tier 2
This RTB has been issued to announce the firmware release information for the
System/Copy.
Version
Program No.
Effective Date
Availability of RFU
1.11
D2395550S
March 2017 production
Available
1.10
D2395550R
January 2017 production
Available
1.09
D2395550Q
December 2016 production
Available
1.08
D2395550P
November 2016 production
Available
1.07
D2395550N
October 2016 production
Available
1.06
D2395550M
September 2016 production
Available
1.05
D2395550L
August 2016 production
Available
1.04
D2395550K
July 2016 production
Available
1.03.1
D2395550J
May 2016 production
Available
1.03
D2395550H
1st Mass production
Available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version
Modified Points or Symptom Corrected
1.11
Symptom corrected:
-The Eco-friendly counter may not appear, if the counter display timing
is set to initial log-in.
-SC819 may occur, if the auto log-out timer and the energy saving timer
are set to the same value.
-SC819 may occur after removing a jam that occurred while printing a
large job that fully consumes the printer memory.
-Communication may be impossible after changing the relationship
between host name and IP address on DNS server.
-SC899 may occur when rebooting after updating a firmware.
-When attempted to reboot the machine to resolve an SC, the message
"Reboot will done automatically" appears but the machine is not
rebooted.
-When started up in the Classic Copy application, the manual tray is
selected even if set to auto tray.
-Setting paper on the Bypass tray automatically assigns the Bypass tray
as the feed tray.
-If the Bypass tray is set to Auto paper detection and a jam occurs due

Technical Bulletin PAGE: 2/5
Reissued: 13-Mar-17
Model: MET-C2yz
Date: 13-May-16
No.: RD244001i
Version
Modified Points or Symptom Corrected
to a paper size mismatch, jam alert does not appear.
- The operation panel may freeze, if the Start button is pressed in copy
mode immediately after recovering from the energy saver mode.
- If an original jams in the sample copy of a stapled job, the first set is
not printed out.
Other changes:
Reduced time for controller firmware update and improved progress bar
feature.
1.10
Symptom corrected:
- SC819 occurs at boot-up.
- After entering the user code to start up the Copy application, the user code
input screen does not disappear.
- If a jam occurs on the first page of a job on a machine set with user code
authentication and then, the start button and log-out button are pressed
together, the start button becomes ineffective.
- Remaining printing time displayed is incorrect (e.g. 999min) for jobs printed
from the document server.
- When the device is using "Card Authentication Package" or another custom
authentication and then the following fields on the server are blank, the fields
in the address book on the device might not be overwritten:
- Email address
- FAX address
- Folder address
Other changes:
More than five languages can be added to the "Change Langs. Widget" on the
smart operation panel.
1.09
Symptom corrected:
- Erase Border works incorrectly when selecting the original paper size with
two spread pages.
- SC899 may occur when installing @Remote.
- Cannot recovery from energy saving mode and SC672-11 may occur.
- Connection error message may appear mistakenly on @Remote connected
machines.
- SC991/SC899 may occur or stall may occur during use of application on
@Remote connected machines.
- Connection may fail if entering and recovering from energy saving mode is
repeated without power OFF/ON on @Remote connected machines.
Other changes:
- To enable quicker the detection time and shut down time when SC670
occurs.
- When executing a Firmware configuration task via Device Manager NX
Pro/Enterprise, an RFU package with the appropriate destination
(USA/Europe/Asia/Korea/Taiwan model or China model) can be selected and
downloaded from the RICOH Global Server.
1.08
Symptom corrected:
1. Behavior of the SDK applications (CAP/ELP/SLNX/GSNX/etc.) may be
incorrect or inconsistent as described below. Both the Standard

Technical Bulletin PAGE: 3/5
Reissued: 13-Mar-17
Model: MET-C2yz
Date: 13-May-16
No.: RD244001i
Version
Modified Points or Symptom Corrected
(Compatibility mode) and SOP Optimized (Hybrid mode) applications are
affected by these issues.
- Cannot log in.
- Cannot scan.
- Cannot print.
- Error message appears.
- etc.
2. When feeding from the by-pass tray, the Start key may falsely become active
before specifying the paper size.
3. Error 22 may occur during ARFU.
4. When an application accesses the HDD after turning ON the power, the
machine may stall.
5. SC899 may occur after updating with the packaged firmware.
6. If the device enters Energy Save Mode after automatically logging out an
account, the device might stall when IC card authentication is used to
recover from Energy Save Mode.
Other changes:
Added an SP setting for enabling or disabling the "Screen Monitoring" function.
SP5-885-205: default = 0 ("Screen Monitoring" is enabled)
This firmware is dependent on Web Support firmware v1.04 (D2395561F) or
later, so please be sure to update that firmware as well.
1.07
Symptom corrected:
- Machine may stall, if scanned using the single pass DF.
- Saving a scanned filed onto a USB memory stick may cause the file to
corrupt.
- Recovering from the energy saver mode takes about 5 seconds longer than
usual.
Other changes:
- The default values of the following SPs were modified to enable faster
machine start-up when ejecting paper to the finisher tray.
MPC3004, MPC3504: SP1-107-007: 118 ->128
MPC2004: SP1-107-007: 121 ->131, SP1-1108-007: 121 -> 131
MPC2504: SP1-107-007: 118 -> 128, SP1-1108-007: 118 -> 128
1.06
Symptom corrected:
- Package RFU update may fail.
- If logged in using CAP and the device enters Energy Save mode, the device
may stall and logging out will fail.
1.05
Symptom corrected:
- Cannot enter the SP mode, if the proximity sensor activates during the enter
process.
- SC819 may occur at start up.
- Wrong fonts are used in some operation screens and the Web Image
Monitor.
- Error occurs, if new addresses are continuously registered to the address
book using Smart SDK.
- Installation of the SLNX Hybrid mode application may not be completed.
- Support for AirPrint.
This firmware is dependent on the following firmware modules. Please be

Technical Bulletin PAGE: 4/5
Reissued: 13-Mar-17
Model: MET-C2yz
Date: 13-May-16
No.: RD244001i
Version
Modified Points or Symptom Corrected
sure to update all of them:
- Printer firmware: v1.02 or later (D2395570F)
- Network Support firmware: v15.55 or later (D2395567F)
Other changes:
1. In response to concerns regarding vulnerability, the SSL/TLS setting in the
MFP matches that in the @Remote connection.
Explanation:
The MFP connects to the @Remote center server by using the TLS 1.1 or lower-
level protocol, which is not selectable from the customer site. This specification
change allows the CE and the customer to select the available protocol between
the MFP and @Remote center server by changing the SSL/TLS setting via Web
Image Monitor.
Important notes:
Before updating the firmware, please check the SSL/TLS setting and allow the
following security-level for each case. Otherwise, the @Remote service cannot
be provided:
For embedded type
- Allows TLS 1.1 or lower-level
- We are currently preparing the TLS 1.2 connection on the @Remote center
server. The scheduled date of completion will be announced soon.
- This will change when preparation at the @Remote center server is
complete.
For RC Gate A1
- Allows TLS 1.0 or lower-level
For RC Gate
- Allows SSL 3.0
1.04
Symptom corrected:
- Firmware for a different paper bank can be updated.
- Time needed to recover from the energy saving mode is different when
recovered by submitting a job or by touching the operation panel.
- SC819 may occur when recovering from the energy saving mode by
touching the operation panel.
- Cannot switch to the batch mode during a Smart Copy application job.
- Error message appears, if the procedure below is followed from the Quick
Print Release application:
1. Save a job with a password.
2. Enter the password in the Quick Print Release application.
3. Change the password of the job in Web Image Monitor.
4. See the preview in the Quick Print Release application.
- If a user ID is input manually and then an IC card of a different user is
hovered over the card reader, the user ID manually input is overwritten with
the user ID of the IC card.
- Log out confirmation screen may not appear when the System Settings
menu is logged out by an administrator.

Technical Bulletin PAGE: 5/5
Reissued: 13-Mar-17
Model: MET-C2yz
Date: 13-May-16
No.: RD244001i
Version
Modified Points or Symptom Corrected
- If the authentication setting is changed while logging in and the Finish key is
pressed from the System Settings menu, the System Settings menu appears
instead of the home screen.
- SC991 may appear and the controller logs are not saved, if entered the
energy saving mode with all of the following conditions met:
1. Sleep timer setting: 1 min
2. Approximately sensor: 0: OFF
3. Energy saving mode - STR setting (SP5-191-001: Power Str Set): 0:
OFF
- When LDAP Authentication or Windows Authentication is used and login
fails, the machine might beep twice.
1.03.1
Symptom corrected:
Shutdown process takes too long. (This process takes place only in the factory
using a special application.)
1.03
1st Mass production

Technical Bulletin PAGE: 1/2
Reissued: 21-Dec-16
Model: MET-C2yz
Date: 13-May-16
No.: RD244002f
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Firmware Release Note: Engine
Prepared by: M. Kumagai
From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware)
Tier 2
This RTB has been issued to announce the firmware release information for the Engine.
Version
Program No.
Effective Date
Availability of RFU
1.09:02
D0AD5503
January 2017 production
Available
1.08:02
D2395503J
December 2016 production
Available
1.07:02
D2395503H
November 2016 production
Available
1.06:02
D2395503G
October 2016 production
Available
1.05:02
D2395503F
July 2016 production
Available
1.04:02
D2395503E
June 2016 production
Available
1.03:02
D2395503D
1st Mass production
Available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version
Modified Points or Symptom Corrected
1.09:02
Symptom corrected:
1. Firmware update does not complete when updated via RFU.
2. The machine may stall, if it receives a succeeding job immediately after
completing a job.
3. SC374 may occur after recovery from toner end.
1.08:02
Symptom corrected:
- An abnormal sound may occur after continuously printing 20 or more pages.
- An abnormal sound may occur when the machine stops due to a waste toner
bottle full detection while printing 10 or more pages.
- If a jam occurs while the fusing temperature is relatively high, for example,
while continuously running jobs, the fusing unit attempts to prevent its
temperature from further increasing and may cause an abnormal sound or a
wrap-around jam.
- Color adjustment fails and the tone of the color may suddenly change while
printing.
- Machine may stall with an SC990, if the tray runs out of paper or a mis-feed
occurs with the last page of the job.
Other changes:
- To enable quicker first print even under low temperature and low humidity
environment, the default value of feed permit setting on C5504/MCP6004
was changed as follows:

Technical Bulletin PAGE: 2/2
Reissued: 21-Dec-16
Model: MET-C2yz
Date: 13-May-16
No.: RD244002f
Version
Modified Points or Symptom Corrected
SP1-102-011[Temp:lower:Delta:Press:Sp.1] 5->10
1.07:02
Symptom corrected:
Serial number information stored in SP5-811-001 is corrupted and the following
may not work:
- @Remote registration via external appliances
- User authentication in SDK application
1.06:02
Symptom corrected:
- Engine logs may not stored correctly if turning ON the main power or
recovering from energy saving mode with opened the front cover during
Engine OFF mode.
- Machine will stall with appeared "Scanning" and SC687 may occur if the last
page is fed and additional page is add in batch mode on SPDF.
*If SP4020-001: Dust check:ON/OFF is 0:OFF, the symptom will not occur.
Other changes:
Default value in some SPs ware changed for the following improvement.
- To improve the stuck alignment on 1 bin tray at low-temperature.
- To prevent background dirty.
1.05:02
Symptom corrected:
Output color appears different between Met-C2 and Met-C1 when printed in two-
color mode.
1.04:02
Symptom corrected:
1. SC161-02 occurs when originals are scanned from SPDF DF3100 in the
following manner:
- Scanning the first sheet in simplex and second or later in duplex.
2. Continuously running mixed size stapling jobs on Finisher SR3230 may
cause a stapling failure.
3. SC990 occurs or printing is slow when recovering from a jam or after the tray
had been loaded with paper following a tray empty status.
Specification change:
The mainframe is capable of recognizing the optional bank installed, to update
the appropriate bank firmware.
1.03:02
1st Mass production

Technical Bulletin PAGE: 1/3
Reissued: 29-Mar-17
Model: MET-C2yz
Date: 13-May-16
No.: RD244003i
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Firmware Release Note: Network Support
Prepared by: M. Kumagai
From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware)
Tier 2
This RTB has been issued to announce the firmware release information for the Network
Support.
Version
Program No.
Effective Date
Availability of RFU
15.61
D2395567M
May 2017 production
Available
15.60
D2395567L
January 2017 production
Available
15.59
D2395567K
December 2016 production
Available
15.58
D2395567J
November 2016 production
Available
15.57.1
D2395567H
October 2016 production
Available
15.56
D2395567G
August 2016 production
Available
15.55
D2395567F
July 2016 production
Available
15.54
D2395567E
May 2016 production
Available
15.53
D2395567D
1st Mass production
Available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version
Modified Points or Symptom Corrected
15.61
Symptom corrected:
1. When the device is in STR mode, printing might stop and not be able to
be conducted until the device is rebooted.
2. Administrator password cannot be changed via telnet.
15.60
Other changes:
Minor bug correction.
15.59
Symptom corrected:
Minor bug correction.
15.58
Symptom corrected:
1. When the device is set to use "IEEE 802.1X" and "TLS1.2" is set to "active",
authentication will fail.
2. When the device has the USB device server option enabled and is
connected to macOS via a USB cable, the PS driver cannot be installed on
the computer. If the PS driver is already installed, printing might fail.
3. When AirPrint is set to "Disabled" in Web Image Monitor, AirPrint printing can
still be conducted via USB cable.
4. If the device has not being used a significant amount of times, functions that
require a network connection will fail.

Technical Bulletin PAGE: 2/3
Reissued: 29-Mar-17
Model: MET-C2yz
Date: 13-May-16
No.: RD244003i
Version
Modified Points or Symptom Corrected
15.57.1
Other changes:
Minor bug correction.
15.56
Other changes:
- In response to concerns regarding vulnerability, the SSL/TLS setting in the
MFP matches that in the @Remote connection.
Explanation:
The MFP connects to the @Remote center server by using the TLS 1.1 or lower-
level protocol, which is not selectable from the customer site. This specification
change allows enables the CE and the customer to select the available protocol
between the MFP and @Remote center server by changing the SSL/TLS setting
via Web Image Monitor.
Important notes:
Before updating the firmware, please check the SSL/TLS setting and allow the
following security-level for each case. Otherwise,-the @Remote service cannot
be provided:
For embedded type
- Allows TLS 1.1 or lower-level
- We need to allow TLS 1.1 or lower-level for it to function.
- We are currently preparing the TLS 1.2 connection on the @Remote center
server. The scheduled date of completion will be announced soon.
- This will change when preparation at the @Remote center server is
complete.
For RC Gate A1
- Allows TLS 1.0 or lower-level
- We need to allow TLS 1.0 or lower-level for it to function.
For RC Gate
- Allows SSL 3.0
- We need to change the certification length.
- We need to allow SSL 3.0 or lower-level for it to function.
15.55
Other changes:
1. Support for AirPrint.
This firmware is dependent on Printer firmware v1.02 (D2395570F) or later,
so please be sure to also update that firmware.
2. To avoid a window that warns about the security certificate from being
displayed when connected to Web Image Monitor, the default value of the
"Permit SSL/TLS Communication" setting has been changed from
"Ciphertext Priority" to "Ciphertext/Cleartext".
Note: Configurations will not be automatically changed when the firmware is
updated. This value will be the default in devices that have Network Support
v15.55 installed from mass production.
15.54
Symptom corrected:
An SC899 error occurs when an IC card reader that is connected via a USB
cable is unplugged from the device.
Other changes:

Technical Bulletin PAGE: 3/3
Reissued: 29-Mar-17
Model: MET-C2yz
Date: 13-May-16
No.: RD244003i
Version
Modified Points or Symptom Corrected
Support for DHCP option 60 and 77. This firmware is dependent on
System/Copy firmware v1.03 (D2395550H) or later, so please be sure to update
that firmware also.
15.53
1st Mass production