Ricoh MET-C2yz Service manual

Technical Bulletin PAGE: 1/5
Reissued: 13-Mar-17
Model: MET-C2yz
Date: 13-May-16
No.: RD244001i
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Firmware Release Note: System/Copy
Prepared by: M. Kumagai
From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware)
Tier 2
This RTB has been issued to announce the firmware release information for the
System/Copy.
Version
Program No.
Effective Date
Availability of RFU
1.11
D2395550S
March 2017 production
Available
1.10
D2395550R
January 2017 production
Available
1.09
D2395550Q
December 2016 production
Available
1.08
D2395550P
November 2016 production
Available
1.07
D2395550N
October 2016 production
Available
1.06
D2395550M
September 2016 production
Available
1.05
D2395550L
August 2016 production
Available
1.04
D2395550K
July 2016 production
Available
1.03.1
D2395550J
May 2016 production
Available
1.03
D2395550H
1st Mass production
Available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version
Modified Points or Symptom Corrected
1.11
Symptom corrected:
-The Eco-friendly counter may not appear, if the counter display timing
is set to initial log-in.
-SC819 may occur, if the auto log-out timer and the energy saving timer
are set to the same value.
-SC819 may occur after removing a jam that occurred while printing a
large job that fully consumes the printer memory.
-Communication may be impossible after changing the relationship
between host name and IP address on DNS server.
-SC899 may occur when rebooting after updating a firmware.
-When attempted to reboot the machine to resolve an SC, the message
"Reboot will done automatically" appears but the machine is not
rebooted.
-When started up in the Classic Copy application, the manual tray is
selected even if set to auto tray.
-Setting paper on the Bypass tray automatically assigns the Bypass tray
as the feed tray.
-If the Bypass tray is set to Auto paper detection and a jam occurs due

Technical Bulletin PAGE: 2/5
Reissued: 13-Mar-17
Model: MET-C2yz
Date: 13-May-16
No.: RD244001i
Version
Modified Points or Symptom Corrected
to a paper size mismatch, jam alert does not appear.
- The operation panel may freeze, if the Start button is pressed in copy
mode immediately after recovering from the energy saver mode.
- If an original jams in the sample copy of a stapled job, the first set is
not printed out.
Other changes:
Reduced time for controller firmware update and improved progress bar
feature.
1.10
Symptom corrected:
- SC819 occurs at boot-up.
- After entering the user code to start up the Copy application, the user code
input screen does not disappear.
- If a jam occurs on the first page of a job on a machine set with user code
authentication and then, the start button and log-out button are pressed
together, the start button becomes ineffective.
- Remaining printing time displayed is incorrect (e.g. 999min) for jobs printed
from the document server.
- When the device is using "Card Authentication Package" or another custom
authentication and then the following fields on the server are blank, the fields
in the address book on the device might not be overwritten:
- Email address
- FAX address
- Folder address
Other changes:
More than five languages can be added to the "Change Langs. Widget" on the
smart operation panel.
1.09
Symptom corrected:
- Erase Border works incorrectly when selecting the original paper size with
two spread pages.
- SC899 may occur when installing @Remote.
- Cannot recovery from energy saving mode and SC672-11 may occur.
- Connection error message may appear mistakenly on @Remote connected
machines.
- SC991/SC899 may occur or stall may occur during use of application on
@Remote connected machines.
- Connection may fail if entering and recovering from energy saving mode is
repeated without power OFF/ON on @Remote connected machines.
Other changes:
- To enable quicker the detection time and shut down time when SC670
occurs.
- When executing a Firmware configuration task via Device Manager NX
Pro/Enterprise, an RFU package with the appropriate destination
(USA/Europe/Asia/Korea/Taiwan model or China model) can be selected and
downloaded from the RICOH Global Server.
1.08
Symptom corrected:
1. Behavior of the SDK applications (CAP/ELP/SLNX/GSNX/etc.) may be
incorrect or inconsistent as described below. Both the Standard

Technical Bulletin PAGE: 3/5
Reissued: 13-Mar-17
Model: MET-C2yz
Date: 13-May-16
No.: RD244001i
Version
Modified Points or Symptom Corrected
(Compatibility mode) and SOP Optimized (Hybrid mode) applications are
affected by these issues.
- Cannot log in.
- Cannot scan.
- Cannot print.
- Error message appears.
- etc.
2. When feeding from the by-pass tray, the Start key may falsely become active
before specifying the paper size.
3. Error 22 may occur during ARFU.
4. When an application accesses the HDD after turning ON the power, the
machine may stall.
5. SC899 may occur after updating with the packaged firmware.
6. If the device enters Energy Save Mode after automatically logging out an
account, the device might stall when IC card authentication is used to
recover from Energy Save Mode.
Other changes:
Added an SP setting for enabling or disabling the "Screen Monitoring" function.
SP5-885-205: default = 0 ("Screen Monitoring" is enabled)
This firmware is dependent on Web Support firmware v1.04 (D2395561F) or
later, so please be sure to update that firmware as well.
1.07
Symptom corrected:
- Machine may stall, if scanned using the single pass DF.
- Saving a scanned filed onto a USB memory stick may cause the file to
corrupt.
- Recovering from the energy saver mode takes about 5 seconds longer than
usual.
Other changes:
- The default values of the following SPs were modified to enable faster
machine start-up when ejecting paper to the finisher tray.
MPC3004, MPC3504: SP1-107-007: 118 ->128
MPC2004: SP1-107-007: 121 ->131, SP1-1108-007: 121 -> 131
MPC2504: SP1-107-007: 118 -> 128, SP1-1108-007: 118 -> 128
1.06
Symptom corrected:
- Package RFU update may fail.
- If logged in using CAP and the device enters Energy Save mode, the device
may stall and logging out will fail.
1.05
Symptom corrected:
- Cannot enter the SP mode, if the proximity sensor activates during the enter
process.
- SC819 may occur at start up.
- Wrong fonts are used in some operation screens and the Web Image
Monitor.
- Error occurs, if new addresses are continuously registered to the address
book using Smart SDK.
- Installation of the SLNX Hybrid mode application may not be completed.
- Support for AirPrint.
This firmware is dependent on the following firmware modules. Please be

Technical Bulletin PAGE: 4/5
Reissued: 13-Mar-17
Model: MET-C2yz
Date: 13-May-16
No.: RD244001i
Version
Modified Points or Symptom Corrected
sure to update all of them:
- Printer firmware: v1.02 or later (D2395570F)
- Network Support firmware: v15.55 or later (D2395567F)
Other changes:
1. In response to concerns regarding vulnerability, the SSL/TLS setting in the
MFP matches that in the @Remote connection.
Explanation:
The MFP connects to the @Remote center server by using the TLS 1.1 or lower-
level protocol, which is not selectable from the customer site. This specification
change allows the CE and the customer to select the available protocol between
the MFP and @Remote center server by changing the SSL/TLS setting via Web
Image Monitor.
Important notes:
Before updating the firmware, please check the SSL/TLS setting and allow the
following security-level for each case. Otherwise, the @Remote service cannot
be provided:
For embedded type
- Allows TLS 1.1 or lower-level
- We are currently preparing the TLS 1.2 connection on the @Remote center
server. The scheduled date of completion will be announced soon.
- This will change when preparation at the @Remote center server is
complete.
For RC Gate A1
- Allows TLS 1.0 or lower-level
For RC Gate
- Allows SSL 3.0
1.04
Symptom corrected:
- Firmware for a different paper bank can be updated.
- Time needed to recover from the energy saving mode is different when
recovered by submitting a job or by touching the operation panel.
- SC819 may occur when recovering from the energy saving mode by
touching the operation panel.
- Cannot switch to the batch mode during a Smart Copy application job.
- Error message appears, if the procedure below is followed from the Quick
Print Release application:
1. Save a job with a password.
2. Enter the password in the Quick Print Release application.
3. Change the password of the job in Web Image Monitor.
4. See the preview in the Quick Print Release application.
- If a user ID is input manually and then an IC card of a different user is
hovered over the card reader, the user ID manually input is overwritten with
the user ID of the IC card.
- Log out confirmation screen may not appear when the System Settings
menu is logged out by an administrator.

Technical Bulletin PAGE: 5/5
Reissued: 13-Mar-17
Model: MET-C2yz
Date: 13-May-16
No.: RD244001i
Version
Modified Points or Symptom Corrected
- If the authentication setting is changed while logging in and the Finish key is
pressed from the System Settings menu, the System Settings menu appears
instead of the home screen.
- SC991 may appear and the controller logs are not saved, if entered the
energy saving mode with all of the following conditions met:
1. Sleep timer setting: 1 min
2. Approximately sensor: 0: OFF
3. Energy saving mode - STR setting (SP5-191-001: Power Str Set): 0:
OFF
- When LDAP Authentication or Windows Authentication is used and login
fails, the machine might beep twice.
1.03.1
Symptom corrected:
Shutdown process takes too long. (This process takes place only in the factory
using a special application.)
1.03
1st Mass production

Technical Bulletin PAGE: 1/2
Reissued: 21-Dec-16
Model: MET-C2yz
Date: 13-May-16
No.: RD244002f
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Firmware Release Note: Engine
Prepared by: M. Kumagai
From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware)
Tier 2
This RTB has been issued to announce the firmware release information for the Engine.
Version
Program No.
Effective Date
Availability of RFU
1.09:02
D0AD5503
January 2017 production
Available
1.08:02
D2395503J
December 2016 production
Available
1.07:02
D2395503H
November 2016 production
Available
1.06:02
D2395503G
October 2016 production
Available
1.05:02
D2395503F
July 2016 production
Available
1.04:02
D2395503E
June 2016 production
Available
1.03:02
D2395503D
1st Mass production
Available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version
Modified Points or Symptom Corrected
1.09:02
Symptom corrected:
1. Firmware update does not complete when updated via RFU.
2. The machine may stall, if it receives a succeeding job immediately after
completing a job.
3. SC374 may occur after recovery from toner end.
1.08:02
Symptom corrected:
- An abnormal sound may occur after continuously printing 20 or more pages.
- An abnormal sound may occur when the machine stops due to a waste toner
bottle full detection while printing 10 or more pages.
- If a jam occurs while the fusing temperature is relatively high, for example,
while continuously running jobs, the fusing unit attempts to prevent its
temperature from further increasing and may cause an abnormal sound or a
wrap-around jam.
- Color adjustment fails and the tone of the color may suddenly change while
printing.
- Machine may stall with an SC990, if the tray runs out of paper or a mis-feed
occurs with the last page of the job.
Other changes:
- To enable quicker first print even under low temperature and low humidity
environment, the default value of feed permit setting on C5504/MCP6004
was changed as follows:

Technical Bulletin PAGE: 2/2
Reissued: 21-Dec-16
Model: MET-C2yz
Date: 13-May-16
No.: RD244002f
Version
Modified Points or Symptom Corrected
SP1-102-011[Temp:lower:Delta:Press:Sp.1] 5->10
1.07:02
Symptom corrected:
Serial number information stored in SP5-811-001 is corrupted and the following
may not work:
- @Remote registration via external appliances
- User authentication in SDK application
1.06:02
Symptom corrected:
- Engine logs may not stored correctly if turning ON the main power or
recovering from energy saving mode with opened the front cover during
Engine OFF mode.
- Machine will stall with appeared "Scanning" and SC687 may occur if the last
page is fed and additional page is add in batch mode on SPDF.
*If SP4020-001: Dust check:ON/OFF is 0:OFF, the symptom will not occur.
Other changes:
Default value in some SPs ware changed for the following improvement.
- To improve the stuck alignment on 1 bin tray at low-temperature.
- To prevent background dirty.
1.05:02
Symptom corrected:
Output color appears different between Met-C2 and Met-C1 when printed in two-
color mode.
1.04:02
Symptom corrected:
1. SC161-02 occurs when originals are scanned from SPDF DF3100 in the
following manner:
- Scanning the first sheet in simplex and second or later in duplex.
2. Continuously running mixed size stapling jobs on Finisher SR3230 may
cause a stapling failure.
3. SC990 occurs or printing is slow when recovering from a jam or after the tray
had been loaded with paper following a tray empty status.
Specification change:
The mainframe is capable of recognizing the optional bank installed, to update
the appropriate bank firmware.
1.03:02
1st Mass production

Technical Bulletin PAGE: 1/3
Reissued: 29-Mar-17
Model: MET-C2yz
Date: 13-May-16
No.: RD244003i
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Firmware Release Note: Network Support
Prepared by: M. Kumagai
From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware)
Tier 2
This RTB has been issued to announce the firmware release information for the Network
Support.
Version
Program No.
Effective Date
Availability of RFU
15.61
D2395567M
May 2017 production
Available
15.60
D2395567L
January 2017 production
Available
15.59
D2395567K
December 2016 production
Available
15.58
D2395567J
November 2016 production
Available
15.57.1
D2395567H
October 2016 production
Available
15.56
D2395567G
August 2016 production
Available
15.55
D2395567F
July 2016 production
Available
15.54
D2395567E
May 2016 production
Available
15.53
D2395567D
1st Mass production
Available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version
Modified Points or Symptom Corrected
15.61
Symptom corrected:
1. When the device is in STR mode, printing might stop and not be able to
be conducted until the device is rebooted.
2. Administrator password cannot be changed via telnet.
15.60
Other changes:
Minor bug correction.
15.59
Symptom corrected:
Minor bug correction.
15.58
Symptom corrected:
1. When the device is set to use "IEEE 802.1X" and "TLS1.2" is set to "active",
authentication will fail.
2. When the device has the USB device server option enabled and is
connected to macOS via a USB cable, the PS driver cannot be installed on
the computer. If the PS driver is already installed, printing might fail.
3. When AirPrint is set to "Disabled" in Web Image Monitor, AirPrint printing can
still be conducted via USB cable.
4. If the device has not being used a significant amount of times, functions that
require a network connection will fail.

Technical Bulletin PAGE: 2/3
Reissued: 29-Mar-17
Model: MET-C2yz
Date: 13-May-16
No.: RD244003i
Version
Modified Points or Symptom Corrected
15.57.1
Other changes:
Minor bug correction.
15.56
Other changes:
- In response to concerns regarding vulnerability, the SSL/TLS setting in the
MFP matches that in the @Remote connection.
Explanation:
The MFP connects to the @Remote center server by using the TLS 1.1 or lower-
level protocol, which is not selectable from the customer site. This specification
change allows enables the CE and the customer to select the available protocol
between the MFP and @Remote center server by changing the SSL/TLS setting
via Web Image Monitor.
Important notes:
Before updating the firmware, please check the SSL/TLS setting and allow the
following security-level for each case. Otherwise,-the @Remote service cannot
be provided:
For embedded type
- Allows TLS 1.1 or lower-level
- We need to allow TLS 1.1 or lower-level for it to function.
- We are currently preparing the TLS 1.2 connection on the @Remote center
server. The scheduled date of completion will be announced soon.
- This will change when preparation at the @Remote center server is
complete.
For RC Gate A1
- Allows TLS 1.0 or lower-level
- We need to allow TLS 1.0 or lower-level for it to function.
For RC Gate
- Allows SSL 3.0
- We need to change the certification length.
- We need to allow SSL 3.0 or lower-level for it to function.
15.55
Other changes:
1. Support for AirPrint.
This firmware is dependent on Printer firmware v1.02 (D2395570F) or later,
so please be sure to also update that firmware.
2. To avoid a window that warns about the security certificate from being
displayed when connected to Web Image Monitor, the default value of the
"Permit SSL/TLS Communication" setting has been changed from
"Ciphertext Priority" to "Ciphertext/Cleartext".
Note: Configurations will not be automatically changed when the firmware is
updated. This value will be the default in devices that have Network Support
v15.55 installed from mass production.
15.54
Symptom corrected:
An SC899 error occurs when an IC card reader that is connected via a USB
cable is unplugged from the device.
Other changes:

Technical Bulletin PAGE: 3/3
Reissued: 29-Mar-17
Model: MET-C2yz
Date: 13-May-16
No.: RD244003i
Version
Modified Points or Symptom Corrected
Support for DHCP option 60 and 77. This firmware is dependent on
System/Copy firmware v1.03 (D2395550H) or later, so please be sure to update
that firmware also.
15.53
1st Mass production

Technical Bulletin PAGE: 1/1
Reissued: 27-Mar-17
Model: MET-C2yz
Date: 13-May-16
No.: RD244004d
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Firmware Release Note: NetworkDocBox
Prepared by: M. Kumagai
From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware)
Tier 2
This RTB has been issued to announce the firmware release information for the
NetworkDocBox.
Version
Program No.
Effective Date
Availability of RFU
1.05
D2395568G
May 2017 production
Available
1.04
D2395568F
January 2017 production
Available
1.03
D2395568E
October 2016 production
Available
1.02
D2395568D
September 2016 production
Available
1.01
D2395568C
1st Mass production
Available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version
Modified Points or Symptom Corrected
1.05
Symptom corrected:
- Minor bug correction.
1.04
Symptom corrected:
The device might not be able to be accessed via Web Image Monitor.
1.03
Symptom corrected:
Under the following conditions, if the device is accessed from a utility, such as
SmartDeviceMonitor or Device Manager NX, and the address book on the
device is edited, a utility will encounter an error or close unexpectedly:
- The FCU is not installed.
- The Fax Connection Unit is disabled.
- 51 or more users are registered in the address book.
1.02
Symptom corrected:
1. When scanning by using GlobalScan NX on the model with the Smart
Operation Panel, the image log capture file will be sent to an incorrect folder
even if the file includes the same user ID as before.
2. When attempting to back up the address book from Device Manager NX, the
backup will fail and printer, copy, scan, and fax jobs cannot be conducted.
1.01
1st Mass production

Technical Bulletin PAGE: 1/2
Reissued: 06-Mar-17
Model: MET-C2yz
Date: 13-May-16
No.: RD244005f
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Firmware Release Note: Fax
Prepared by: M. Kumagai
From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware)
Tier 2
This RTB has been issued to announce the firmware release information for the Fax.
Version
Program No.
Effective Date
Availability of RFU
07.00.00
D2395557K
April 2017 production
Available
06.00.00
D2395557J
January 2017 production
Available
05.00.00
D2395557H
December 2016 production
Available
04.00.00
D2395557G
November 2016 production
Available
03.00.00
D2395557F
July 2016 production
Available
02.00.00
D2395557E
April 2016 production
Available
01.00.00
D2395557D
1st Mass production
Available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version
Modified Points or Symptom Corrected
07.00.00
Symptom Corrected:
AirPrint (FaxOut) results in an error.
06.00.00
Symptom corrected:
Fax application may stall when recovering from energy saving mode.
05.00.00
Symptom corrected:
SC899 may occur when logging out from a machine with the user authentication
enabled.
04.00.00
Symptom corrected:
If logged in with user authentication, FAX settings for Auto Print FAX Journal
(SWUSR_03, bit7) and setting whether or not to include sender name in reports
(SWUSR_04, bit5) may change after logging out.
03.00.00
Symptom corrected:
- If the region setting is set to Korea, AirPrintFax appears as though it can be
performed without TTI registration, although the fax not actually transmitted
and the operation is not logged.
Procedure:
1. Set the country code to Korea: 0x1C by FAXSP System0F without TTI
registration.
2. Perform AirPrintFax from Mac.
- AirPrintFax cannot be sent from Mac and alert message 'During in use on
other function' appears.
Procedure:

Technical Bulletin PAGE: 2/2
Reissued: 06-Mar-17
Model: MET-C2yz
Date: 13-May-16
No.: RD244005f
Version
Modified Points or Symptom Corrected
1. Perform AirPrintFax from Mac.
2. Change the network setting (system setting>interface setting in user
tools) after the transmission.
3. Perform AirPrintFax from MacPC again.
- When using wireless LAN, error message indicating a network error may
appear even when IP fax is valid.
- Address list may not appear in the FAX application.
- Upon an error, the error message in the status check window disappears and
the status check LED turns OFF.
Procedure:
1. Create a fax connection error between the client and sub machines.
2. Open Smart FAX or Simple FAX application on the client machine.
3. Open the status check window after the FAX connection error alert
appears.
Other changes:
If there are several hundred destinations selected for Scan, message
"Processing destination...Please wait for start scanning." appears after pressing
the Start key.
02.00.00
Symptom corrected:
Shutdown process takes too long. (This process takes place only in the factory
using a special application.)
01.00.00
1st Mass production

Technical Bulletin PAGE: 1/1
Model: MET-C2yz
Date: 13-May-16
No.: RD244006
Subject: Firmware Release Note: PowerSaving Sys
Prepared by: M. Kumagai
From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware)
Tier 2
This RTB has been issued to announce the firmware release information for the
PowerSaving Sys.
Version
Program No.
Effective Date
Availability of RFU
F.L3.04
D2395554B
1st Mass production
Available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version
Modified Points or Symptom Corrected
F.L3.04
1st Mass production

Technical Bulletin PAGE: 1/2
Reissued: 28-Mar-17
Model: MET-C2yz
Date: 13-May-16
No.: RD244007h
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Firmware Release Note: Printer
Prepared by: M. Kumagai
From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware)
Tier 2
This RTB has been issued to announce the firmware release information for the Printer.
Version
Program No.
Effective Date
Availability of RFU
1.08
D2395570M
May 2017 production
Available
1.07
D2395570L
March 2017 production
Available
1.06
D2395570K
January 2017 production
Available
1.05
D2395570J
December 2016 production
Available
1.04
D2395570H
November 2016 production
Available
1.03
D2395570G
September 2016 production
Available
1.02
D2395570F
July 2016 production
Available
1.01
D2395570E
April 2016 production
Available
1.00
D2395570D
1st Mass production
Available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version
Modified Points or Symptom Corrected
1.08
Symptom corrected:
The stapleless stapler function on the finisher cannot be used when the
staple cartridge is empty or removed.
1.07
Symptom corrected:
An error may occur when trying to display a preview in the Print (Memory
Storage Device) application.
1.06
Symptom corrected:
Notifications are not displayed in MFP applications even if key counter
management or external charge unit management is enabled.
1.05
Symptom corrected:
After an SC reboot occurs, if the dialog window stating that the automatic reboot
has occurred is not closed, SDK-J applications cannot be started, which results
in an SC990 error occurring.
1.04
Symptom corrected:
When attempting to print data that contains a blank page via AirPrint, the job
might be canceled.

Technical Bulletin PAGE: 2/2
Reissued: 28-Mar-17
Model: MET-C2yz
Date: 13-May-16
No.: RD244007h
Version
Modified Points or Symptom Corrected
1.03
Symptom corrected:
1. An SC899 error might occur when the Printer application starts up, which
causes the device to stall.
2. When printing from AirPrint, the paper weight "Plain 2 (75 to 81g/square
meter)" is out of the search target of "Auto Tray Select" even if "Plain Paper
or Recycled Paper" is specified in the job.
1.02
Symptom corrected:
While a job is being printed by using Enhanced Locked Print NX v2, some jobs
might not start being processed on the device until the current job is finished.
Other changed:
- A warning message is displayed on the operation panel before a job start
being processed when the device receives a staple job that exceeds the
maximum number of pages that can be stapled.
- Support for AirPrint.
This firmware is dependent on Network Support firmware v15.55 (D2395567F)
or later, so please be sure to also update that firmware.
1.01
Other changes:
Improved print quality.
Symptom corrected:
Under all of the following conditions, paper is fed from the device trays even
though the paper feed tray setting in the driver is set to the bypass tray:
- The "Tray Setting Priority" of the bypass tray is "Driver/Command".
- The "Paper Confirmation for Bypass Tray Display" setting is "Display".
- The "Tray Switching" setting is "On".
- The paper size and paper type set on the device matches to the setting
configured on the driver is selected.
1.00
1st Mass production

Technical Bulletin PAGE: 1/1
Reissued: 21-Dec-16
Model: MET-C2yz
Date: 13-May-16
No.: RD244008c
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Firmware Release Note: RemoteFax
Prepared by: M. Kumagai
From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware)
Tier 2
This RTB has been issued to announce the firmware release information for the
RemoteFax.
Version
Program No.
Effective Date
Availability of RFU
04.00.00
D2395558G
January 2017 production
Available
03.00.00
D2395558F
August 2016 production
Available
02.00.00
D2395558E
July 2016 production
Available
01.00.00
D2395558D
1st Mass production
Available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version
Modified Points or Symptom Corrected
04.00.00
Symptom corrected:
SC899 may occur when receiving IP FAX.
03.00.00
Symptom corrected:
SC899 may occur when registering addresses on the Speedoc application.
02.00.00
Symptom corrected:
When using wireless LAN, error message indicating a network error may appear
even when IP fax is valid.
01.00.00
1st Mass production

Technical Bulletin PAGE: 1/2
Reissued: 31-Mar-17
Model: MET-C2yz
Date: 13-May-16
No.: RD244009e
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Firmware Release Note: Scanner
Prepared by: M. Kumagai
From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware)
Tier 2
This RTB has been issued to announce the firmware release information for the Scanner.
Version
Program No.
Effective Date
Availability of RFU
01.05
D2395560J
May 2017 production
Available
01.04
D2395560H
April 2017 production
Available
01.03
D2395560G
December 2016 production
Available
01.02
D2395560F
November 2016 production
Available
01.01
D2395560E
July 2016 production
Available
01.00
D2395560D
1st Mass production
Available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version
Modified Points or Symptom Corrected
01.05
Symptom corrected:
The following behaviors now apply when using an external keyboard:
- While the Shift key is being pressed, caps lock mode is enabled.
- When the Shift and Caps Lock keys are pressed simultaneously, shift
lock mode is enabled.
- While the AltGr key is being pressed, special characters can be
entered.
01.04
Symptom corrected:
1. When many scan jobs are scanned from an application that is based on
SmartSDK under the following conditions, an error might be displayed and
the device might not be able to scan until the device is rebooted:
- "User Authentication" is enabled.
- "Download File Directly From URL Link" is enabled.
- "File Emailing Method" is set to "Send URL Link".
- "OCR setting" is enabled.
2. When the cover is open or a paper jam occurs while using another
application such as Copy or Printer, if "Check Status" is pressed, "Check" is
displayed in the Scanner area of the status bar even though Scanner is not
being used.
This firmware is dependent on SmartScan firmware v1.11 (D2411456L) or
later, so please be sure to update both firmwares.

Technical Bulletin PAGE: 2/2
Reissued: 31-Mar-17
Model: MET-C2yz
Date: 13-May-16
No.: RD244009e
Version
Modified Points or Symptom Corrected
01.03
Symptom corrected:
- A3 size cannot be specified in macOS when scanning by using AirPrint.
- When scanning from Mac OS X 10.12 by using AirPrint, the output file
cannot be opened in the viewer.
- When scanning from Mac OS X 10.12 by using AirPrint, the resolution is
always 200 dpi.
01.02
Symptom corrected:
1. When "Copy Server : Set Function" (SP5-967-001) is set to OFF on a printer
that has an HDD installed, "Program Setting for Destinations" does not
appear in Scanner Features.
2. When "Download File Directly From URL Link" is enabled and scan to URL is
conducted 100 times or more, the scan job might fail.
3. When a scan job is conducted from ”Simplified Scrn.” under the following
conditions, the files for that job cannot be deleted from the temporary
memory after the job has been sent:
- User Authentication is enabled.
- "Download File Directly From URL Link" is enabled.
- "File Emailing Method" is set to "Send URL Link" or "Auto Detect".
01.01
Symptom corrected:
1. When blank pages are scanned while "Delete Blank Page" is enabled in the
OCR setting, the message "All the pages are detected as blank. No file was
created." might reappear.
2. When the "Status Check" LED is lit and the "Check" button is pressed while a
job is conducted by using Smart Scanner, the legacy Scanner application is
opened.
3. When a job is conducted by using the TWAIN driver, the legacy Scanner
application continues to be displayed.
4. When an error occurs while user code authentication is enabled, the login
screen might appear for a moment.
01.00
1st Mass production

Technical Bulletin PAGE: 1/2
Reissued: 08-Nov-16
Model: MET-C2yz
Date: 13-May-16
No.: RD244010d
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Firmware Release Note: Web Support
Prepared by: M. Kumagai
From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware)
Tier 2
This RTB has been issued to announce the firmware release information for the Web
Support.
Version
Program No.
Effective Date
Availability of RFU
1.05
D2395561G
December 2016 production
Available
1.04
D2395561F
November 2016 production
Available
1.03
D2395561E
September 2016 production
Available
1.02
D2395561D
August 2016 production
Available
1.01
D2395561C
1st Mass production
Available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version
Modified Points or Symptom Corrected
1.05
Symptom corrected:
Minor bug correction.
1.04
Symptom corrected:
When downloading "Eco-friendly Counter" data in "Status/Information > Display
Eco-friendly Counter", the SYSTEM counter data for that period is not included in
the exported .csv file.
Other changes:
Added an SP setting for enabling or disabling the "Screen Monitoring" function.
SP5-885-205: default = 0 ("Screen Monitoring" is enabled)
This firmware is dependent on System/Copy firmware v1.08 (D2395550P) or
later, so please be sure to update that firmware as well.
1.03
Other changes:
Added a setting to be able to set a notification sound when a received fax has
finished printing.
This firmware is dependent on the following firmware modules. Please be sure to
update all of them:
- CheetahSystem firmware: v1.12 or later (D2411420M)
- LegacyUI firmware: v1.09 or later (D2411427K)
1.02
Other changes:
Minor bug correction.
1.01
1st Mass production