Riso VALEZUS T1200 User manual

This guide describes the action to take
when a paper jam or other problem occurs.
This guide describes the action to take
when a paper jam or other problem occurs.
T1_TRG-EN_02
Troubleshooting GuideTroubleshooting Guide

CAUTION
The "Safety Precautions" are provided in the User's Guide.
Be sure to read through them prior to use.
After reading this guide, keep it in handy for future reference.

About This Guide
Preface
Thank you for purchasing the VALEZUS T1200.
This guide describes the possible causes and solutions for problems that can occur when using this
machine.
Keep this guide handy, such as near the machine, for easy reference.
For troubleshooting of the print controller, see the user's guide for the print controller.
The following manuals are included with this machine.
About This Guide
This guide may not be reproduced in whole or in part without the permission of RISO KAGAKU
CORPORATION.
The contents of this manual may be changed without prior notice due to product improvements.
RISO KAGAKU CORPORATION shall not be liable for any consequence of using this guide or the
machine.
Trademark Credits
Windows is either a registered trademark or a trademark of Microsoft Corporation in the United States and/or
other countries.
PostScript is either a registered trademark or a trademark of Adobe in the United States and/or other
countries.
,
, VALEZUS and FORCEJET are trademarks or registered trademarks of RISO KAGAKU
CORPORATION in the United States and other countries.
Other corporate names and/or trademarks are either registered trademarks or trademarks of each company,
respectively.
User's Guide
This guide describes handling precautions and specifications, as well as the operations and settings of
each function.
Read this guide for a more detailed understanding of the machine.
z
Administrator's Guide
This guide describes the settings of the machine and dedicated equipment to be configured by the
administrator.
z
Troubleshooting Guide (this guide)
This guide describes the actions to take when a paper jam or other problem occurs.
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(1)
(2)
(3)
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VALEZUS T1200 Troubleshooting Guide

Symbols, Notations, and Screenshots Used in This
Guide
Indicates cautions that should be noted for safe use of this machine.
Indicates important items that should be noted or are prohibited.
Indicates useful or additional information.
The names of the following are indicated with square brackets [ ]:
Hard keys on the operation panel
Buttons and items displayed on the touch panel screen
Buttons and items displayed on a computer window
Example: Press the [Stop] key.
In this guide, the names of the dedicated equipment are described using a generic term as shown below.
The specific name for each item of equipment is used when its unique features are explained.
Name Used in This Guide Dedicated Equipment
Standard tray High capacity feeder
Double tray feeder (Feed 1, Feed 2)
Stacking tray High capacity stacker
Double tray stacker (Unit 1, Unit 2)
The stacking tray connected to the right side of the machine.
The procedures, screen shots, and illustrations in this guide assume that the high capacity feeder and
high capacity stacker are connected.
The screenshots and illustrations in this guide may vary depending on the usage environment including
connected equipment.
Symbols Used in This Guide

Names of Keys and Buttons

Names of Dedicated Equipment

*
*
Illustrations and Operating Procedures in This Guide

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VALEZUS T1200 Troubleshooting Guide

Contents
About This Guide 1
Symbols, Notations, and Screenshots Used in This Guide 2
Touch Panel Display 4
[System Info] Screen 4
Status Area 5
Job List Icons 6
MessagesChapter 1 7
Error Messages on the Touch Panel 7
Examples of the Messages 8
Service Call 8
Unit Error 9
Paper Jam 10
Consumable Error 10
Installation Error 10
Warning 12
Information 14
TroubleshootingChapter 2 17
Paper Jams 19
Precautions When Removing Jammed Paper 21
Frequent Paper Jams 22
Paper Feed Path 23
General Troubleshooting for This Machine 25
Troubleshooting for Printing 27
Troubleshooting for the Feed Tray 29
Troubleshooting for the High Capacity Feeder/Double Tray Feeder 30
Troubleshooting for the High Capacity Stacker/Double Tray Stacker 32
Other Problems 33
Simple Questions 35
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VALEZUS T1200 Troubleshooting Guide

4
[System Info] Screen
You can touch [System Info] on the [Home] screen to check information about the consumables, machine,
user, and license.
The [Consumables] screen displays the status of the ink and paper.
Touch Panel Display The touch panel allows you to perform
operations and check the current status of the
machine. Use the information described in this
section to help with troubleshooting.
VALEZUS T1200 Troubleshooting Guide

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Status Area
The information described below is displayed in the status bar on the touch panel.
(ON): Using RISO ink
(ON): Using non-RISO ink (Consumables
information is entered.)
(flashing): Using non-RISO ink (Consumables
information is not entered.)
The amount of remaining ink cannot be displayed
when using non-RISO ink. [--] is displayed instead of
the remaining ink indicator.
Printer status
A
The current status of the machine is indicated with a
description such as [Idle], [Printing], [Error], or
[Some Units Unavailable].
FORCEJET™ link icon
B
This icon indicates whether all parts required for
printing are working correctly.
The display will differ depending on the consumable
or configured details.
•
•
•
For more information on setting the ink information,
see "The [Ink Information Input] screen is displayed."
(p.34).
Remaining ink indicator
C
The bar of each ink indicates the amount of
remaining ink. When the bar starts flashing, it is the
time to replace the ink cartridge. Prepare a new ink
cartridge for the color that flashes.
^^
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VALEZUS T1200 Troubleshooting Guide

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Job List Icons
The job list on the [Finished] screen displays the following icons according to the job type along with the
document name/job name.
Icon Job Type
Print job
Broken job (Broken data or data with problems)
VALEZUS T1200 Troubleshooting Guide

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1
Chapter 1 Messages
This chapter describes the reasons why the error LED flashes on the operation panel and messages appear
on the touch panel, and what actions to take.
When the message is displayed, resolve the problem following the instructions in the displayed message.
Operation panel error LED
When an error occurs, the error LED flashes in red.
Error Messages on the Touch Panel
A description of the problem and instructions for resolving the problem are displayed, as shown in the
illustration below.
An alphanumeric error code is displayed at the top of the error message screen.
Be sure to mention this error code when contacting your service representative.
The first letter of the error code indicates the type of problem.
The numbers vary depending on the location of the problem.
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VALEZUS T1200 Troubleshooting Guide

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Examples of the Messages
The following are examples of messages. Follow the instructions in the displayed messages to resolve the
problems.
[Cancel] and [Continue] may be displayed on some message screens. Touch [Cancel] to stop the current
operation. Touch [Continue] to resume the current operation.
<S000-0000>Service Call
These error messages are displayed when inspection or repair is required by a service
representative.
Message Action to Take
A problem has occurred. Press
the Reset key, or turn the power
off and on again with the power
key on the operation panel. If the
problem persists, contact your
dealer.
A problem has occurred.
Press the [Reset] key on the operation panel. If this still does not
solve the problem, press the [Power] key on the operation panel to
restart the machine. If the above two operations for recovery do not
solve the error, contact your dealer or authorized service
representative. Be sure to mention the error code displayed on the
touch panel when contacting your dealer or authorized service
representative.
Not enough space in memory.
Turn the power off and on again
with the power key on the
operation panel.
The machine cannot be used because there is not enough available
space on the internal solid state drive (SSD).
Press the [Power] key on the operation panel to restart the machine.
If this does not solve the problem, contact your dealer or authorized
service representative. Be sure to mention the error code displayed
on the touch panel when contacting your dealer or authorized service
representative.
^^
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VALEZUS T1200 Troubleshooting Guide