Samsung OFFICESERV 7100 User manual

TABLE OF CONTENTS
SPECIAL APPLICATIONS SECTION
PART DESCRIPTION PAGE
1 OVERVIEW..................................................................................................1.1.1
2APPLICATIONS
2.1 INDIVIDUAL STATION PAGE.................................................... 2.1.1
2.2 CALLER ID ............................................................................... 2.2.1
2.3 USING LCR TO INSERT LONG DISTANCE PICK CODE ......... 2.3.1
2.4 USING LCR WITH CALLER ID ................................................. 2.4.1
2.5 UNIFORM CALL DISTRIBUTION ............................................. 2.5.1
2.6 OfficeServ 7100 VoIP (VOICE OVER
INTERNET PROTOCOL).......................................................... 2.6.1
2.7 NETWORKING OVER PRI ....................................................... 2.7.1
2.8 NETWORKING OVER IP .......................................................... 2.8.1
2.9 NETWORKING ......................................................................... 2.9.1
OfficeServ 7100 SPECIAL APPLICATIONS
TECHNICAL MANUAL TABLE OF CONTENTS APRIL 2007
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OfficeServ 7100 SPECIAL APPLICATIONS
TECHNICAL MANUAL PART 1 APRIL 2007
1.1.1
PART 1. OVERVIEW
This part of the technical manual is titled “Special Applications” because it provides
information about interfacing with customer-provided equipment or using a feature in a
different way than it was intended. Perhaps an application may require a combination
of CPE, creative programming, unusual feature operation or all of the above.
Because these applications require installation instructions and a combination of
programming sequences, there is no obvious place to put this information; therefore,
we created this part of the manual. As additional special applications are reported from
the field, we will include them in this section.
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OfficeServ 7100 SPECIAL APPLICATIONS
TECHNICAL MANUAL PART 2 APRIL 2007
2.1.1
PART 2. APPLICATIONS
2.1 INDIVIDUAL STATION PAGE
The system was not designed to permit page announcements to individual keysets.
However, a forced auto answer key (FAUTO) can be used to accomplish this objective.
1. Program a keyset for RING in MMC 103.
2. Assign an FAUTO key to each keyset that is allowed to page individual keysets.
3. Call another station. When you hear ringback tone, press the FAUTO key. The
ringing will stop and an Auto Answer call is set up.
NOTE: To prevent the use of this feature from getting out of control, only assign FAUTO
keys to those keysets needing to page individual keysets.
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OfficeServ 7100 SPECIAL APPLICATIONS
TECHNICAL MANUAL PART 2 APRIL 2007
2.2.1
2.2 CALLER ID
The OfficeServ 7100 is compatible with both types of Caller ID as defined by
BELLCORE. These are the single message format or “Number Only” sometimes
referred to as standard Caller ID and the multiple message format or “Name and
Number” sometimes referred to as Deluxe Caller ID. In the case of Number Only
delivery, there is a translation table available that may be used to add names to the
delivered number.
HARDWARE PROVISIONS
zA 4TRM trunk module
SOFTWARE PROVISIONS
The MMCs related to Caller ID are listed below with a short description of their use.
They are listed in the recommended order in which they should be programmed. This
sequence is suggested so that the installer gets a better understanding of how the
feature works. There is no technical reason to follow this sequence.
zMMC 414 CALLER ID TRUNKS This MMC is used by the technician to determine
which trunks will receive Caller ID data.
zMMC 312 ALLOW CALLER ID This MMC is used by the technician to determine
which keysets are allowed to receive Caller ID
displays.
zMMCs 722 and 723 These MMCs have keys related to Caller ID
features added to them. It is strongly
recommended that all keysets allowed Caller ID in
MMC 312 are programmed with a CID key.
zMMC 728 CID TRANSLATION This MMC allows the technician to create a list of
names that correspond to numbers received from
the Central Office. These names will be displayed
when a call rings in that has NUMBER ONLY data
provided by the CO.
zMMC 725 SMDR OPTIONS The ability to print Caller ID data and abandoned
calls is determined by this MMC.
zMMC 119 CALLER ID DISPLAY The OfficeServ 7100 will display both Caller ID
Name and Number simultaneously on the display
the keysets. This MMC is used by the end user to
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OfficeServ 7100 SPECIAL APPLICATIONS
TECHNICAL MANUAL PART 2 APRIL 2007
2.2.2
determine which piece of Caller ID data is
displayed when a call rings at the user’s station.
This MMC is primarily used when displaying
transferred calls.
zMMC 501 SYSTEM TIMERS This MMC has two new timers related to Caller ID.
The only timer that may need adjustment is the
CID DISPLAY TIME. This is the length of time that
CID data is displayed after the CID key is pressed.
zMMC 415 TRK. ABANDON This MMC is used by the technician to determine
which trunks will record data in the Call Abandon
list and print with an Abandon “A” flag on SMDR.
zMMC 608 ASSIGN REV BLOCK This MMC is used by the technician to assign CID
Review blocks to keysets to allow the user to
review CID data for previous calls.
zMMC 701 ASSIGN COS All of the Caller ID features have been added to
this MMC to enable the technician to allow or
deny them.
zMMC 724 NUMBER PLAN The Caller ID features have been added to this
MMC to allow a technician to assign an access
code where necessary.
In addition to the above MMCs, it is necessary to have LCR programmed on the system
to enable certain features with a DIAL/REDIAL option to be used. This is because the
number format provided by the Central Office contains the area code. This area code
must be stripped off in the LCR modified digits section to allow a local number to be
correctly dialed.
For example, if the system is located in the 305 area code, the LCR digit table points
the entry 1305 to a modified digits entry that deletes the first four digits of the CID
number. Of course, this is a much simplified LCR scheme. As there are long distance
calls to be made within the home area code, additional entries are required to identify
these.
For example, if 1305-426 is a local call, the area code has to be stripped, but if 1305-
858 is long distance, the area code has to remain to allow the number to be dialed.
There are two ways of doing this. You can either enter all of the local office codes and
tell the system to strip the area code from them or you can enter the long distance
codes and tell them to ignore the modify digits entry.
A list of all of the local office codes can be found at the front of the local telephone
directory.
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OfficeServ 7100 SPECIAL APPLICATIONS
TECHNICAL MANUAL PART 2 APRIL 2007
2.3.1
2.3 USING LCR TO INSERT LONG DISTANCE
PICK CODE
One of the more common uses for LCR is to use this feature to automatically insert the
long distance access code for long distance calls within your own area code. This will
allow these calls to be processed by the selected long distance carrier instead of the
local telephone company. The following example is based on an area where all long
distance calls must be preceded by 1 + area code as this is the most common
scenario.
In MMC 710, program the following entries:
MMC 710 LCR DIGIT TABLE
INDEX LCR DIGIT STRING LENGTH ROUTE
001 1 11 1
002 2 7 1
003 3 7 1
004 4 7 1
005 5 7 1
006 6 7 1
007 7 7 1
008 8 7 1
009 9 7 1
010 411 3 1
011 911 3 1
012 0 1 1
013 1AAA 11 2
NOTE: AAA is your home area code.
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TECHNICAL MANUAL PART 2 APRIL 2007
2.3.2
In MMC 711, program the following entries:
MMC 711 LCR TIME TABLE
TIME CHANGE BANDS
A B C D
HHMM LCRT HHMM LCRT HHMM LCRT HHMM LCRT
DAY
SUN 0001 1
MON 0001 1
TUE 0001 1
WED 0001 1
THU 0001 1
FRI 0001 1
SAT 0001 1
In MMC 712, program the following entries:
MMC 712 LCR ROUTE TABLE
LCR ROUTE TIME CHANGE LCRCOS TRK GROUP MOD DIGITS
1 1 1 800
2 1 1 800 001
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OfficeServ 7100 SPECIAL APPLICATIONS
TECHNICAL MANUAL PART 2 APRIL 2007
2.3.3
In MMC 713, program the following:
MMC 713 LCR MODIFY DIGIT TABLE
INDEX NO. OF DELETE
DIGITS (15)
NO. OF INSERT
DIGITS (14)
NO. OF APPEND
DIGITS (14)
001 1010XXX
NOTE: 1010XXX is the access code for the long distance carrier of your choice.
In MMC 603, move all of the C.O. lines from trunk group 9 to trunk group 800. You
will have to delete the line numbers from trunk group 9 as trunks can be in more
than one group.
In MMC 724, assign 9 as the LCR access code. This will delete 9 from the first trunk
group automatically.
In MMC 210, turn on LCR.
Setting LCR up like this will not prevent C.O. lines from being accessed by Direct Trunk
(DT) keys but it does mean that speed dial numbers will have to be reprogrammed to
allow them to access LCR.
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OfficeServ 7100 SPECIAL APPLICATIONS
TECHNICAL MANUAL PART 2 APRIL 2007
2.4.1
2.4 USING LCR WITH CALLER ID
It is necessary to have LCR programmed on systems with Caller ID to enable certain
features with a DIAL/REDIAL option to be used. This is because the 10 digit CID
number format provided by the Central Office always contains the area code. This area
code must be stripped off in the LCR modified digits section to allow a local number to
be correctly dialed. To make this task easier, the system inserts a 1 in front of the
received digits. This makes it look like a normal 11 digit telephone number so LCR can
process the number and modify the digits.
For example, if the system is located in the 305 area code, the LCR digit table points
the entry 1305 to a modified digits entry that deletes the first four digits of the CID
number. Of course, this is a much simplified LCR scheme. As there are long distance
calls to be made within the home area code, additional entries are required to identify
these calls. This is illustrated in the sample table for MMC 710 below where entries 013
to XXX are the local area code (305 in the previous example) followed by the local CO
prefixes. This will tell the system which calls need to have the first four didits stripped
off using the modifiy digits table.
In MMC 710, program the following entries:
MMC 710 LCR DIGIT TABLE
INDEX LCR DIGIT STRING LENGTH ROUTE
001 1 11 1
002 2 7 1
003 3 7 1
004 4 7 1
005 5 7 1
006 6 7 1
007 7 7 1
008 8 7 1
009 9 7 1
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OfficeServ 7100 SPECIAL APPLICATIONS
TECHNICAL MANUAL PART 2 APRIL 2007
2.4.2
MMC 710 LCR DIGIT TABLE
010 411 3 1
011 911 3 1
012 0 1 1
013 1AAALLL 11 2
ÐÐ11 2
XXX 1AAALLL 11 2
NOTE: AAA is your home area code and LLL is a local prefix. For example, at STA,
AAA= 305 and one LLL = 426. To operate correctly, all of the local prefixes must be
entered in this table. These prefixes can be found at the front of the local telephone
directory.
In MMC 711, program the following entries:
MMC 711 LCR TIME TABLE
TIME CHANGE BANDS
A B C D
HHMM LCRT HHMM LCRT HHMM LCRT HHMM LCRT
DAY
SUN 0001 1
MON 0001 1
TUE 0001 1
WED 0001 1
THU 0001 1
FRI 0001 1
SAT 0001 1
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