Samsung OFFICESERV 500 Series Installation instructions

TABLE OF CONTENTS
USER INSTRUCTIONS SECTION
PART DESCRIPTION PAGE
1ENHANCED DISPLAY PROGRAMMING
1.1 OVERVIEW........................................................................................... 1.1
1.2 LOCKING YOUR KEYSET................................................................... 1.4
1.3 CHANGING YOUR PASSCODE ......................................................... 1.5
1.4 CALL FORWARDING .......................................................................... 1.6
1.5 SETTING YOUR ANSWER MODE ..................................................... 1.8
1.6 PROGRAMMING YOUR STATION’S NAME ....................................... 1.9
1.7 PROGRAMMING PERSONAL SPEED DIAL LOCATIONS .............. 1.11
1.8 NAMING YOUR PERSONAL SPEED DIAL LOCATIONS ................ 1.12
1.9 ADDING EXTENDERS TO KEYS ..................................................... 1.13
1.10 CHECKING STATION STATUS ........................................................ 1.14
1.11 CHANGING YOUR TIME AND DATE DISPLAY............................... 1.15
1.12 SETTING STATION ON/OFF OPTIONS .......................................... 1.16
1.13 SELECTING A RING TONE .............................................................. 1.19
1.14 ALARM REMINDER ........................................................................... 1.20
1.15 STATION VOLUME ............................................................................ 1.21
1.16 SETTING A PROGRAMMED MESSAGE.......................................... 1.23
1.17 ALARM REMINDER WITH MESSAGE ............................................. 1.24
1.18 CALLER ID DISPLAY......................................................................... 1.25
2ITP-5112L USER GUIDE
3ITP-5121D USER GUIDE
4ITP-5107S USER GUIDE
5DS 5000 SERIES USER GUIDE
6iDCS KEYSET USER GUIDE
7DCS KEYSET USER GUIDE
8STANDARD TELEPHONE USER GUIDE
9SYSTEM ADMINISTRATION AND SPECIAL FEATURES GUIDE
10 AUTO ATTENDANT AND UNIFORM CALL DISTRIBUTION
ADMINISTRATION GUIDE
11 iDHS SYSTEM ADMINISTRATION GUIDE
OfficeServ 500 USER INSTRUCTIONS
TECHNICAL MANUAL TABLE OF CONTENTS MAY 2006
Home Page
Table of Contents

OfficeServ 500 PROGRAMMING
TECHNICAL MANUAL PART 1 MAY 2006
1.1
PART 1. ENHANCED DISPLAY PROGRAMMING
1.1 OVERVIEW
•iDCS KEYSETS
This diagram illustrates the keys on a
iDCS 28 BUTTON and a iDCS 18
BUTTON keyset that have special
functions during programming. When
required, these keys will be referred to
by the names described in the
diagram.
Home Page
Table of Contents

OfficeServ 500 PROGRAMMING
TECHNICAL MANUAL PART 1 MAY 2006
1.2
This diagram illustrates the keys on a iDCS 8
BUTTON keyset that have special functions
during programming. When required, these keys
will be referred to by the names described in the
diagram.
•DCS KEYSETS
This diagram illustrates the keys on a
display keyset that have special functions
during programming. When required,
these keys will be referred to by the names
described in the diagram.
Home Page
Table of Contents

OfficeServ 500 PROGRAMMING
TECHNICAL MANUAL PART 1 MAY 2006
1.3
•ITP and DS 5000 Series KEYSETS
This diagram illustrates the keys on an ITP 5121-D keyset. The ITP and DS 5000
keysets have keys that have special functions during programming. When required,
these keys will be referred to by the names described in the diagram.
A BCDEF
Home Page
Table of Contents

OfficeServ 500 USER INSTRUCTIONS
TECHNICAL MANUAL PART 1 MARCH 2004
1.4
1.2 LOCKING YOUR KEYSET
You can lock your keyset to prevent other people from making or receiving calls while
you are away. You can unlock it when you return.
ACTION DISPLAY
1. Press the transfer key followed by 100
Display shows [201] STN LOCK
PASSCODE:_
2. Enter your passocde
Default is 1234 [201] STN LOCK
UNLOCKED
3. Enter 1for locking outgoing calls (Internal
calls will still be allowed). [201] STN LOCK
LOCKED OUTGOING
OR
4. Enter 2for locking all calls (Internal and
external calls will not be allowed).
[201] STN LOCK
LOCKED ALL CALLS
5. Enter 0to unlock your phone. [201] STN LOCK
UNLOCKED
6. Press the transfer key to save and exit
Home Page
Table of Contents

OfficeServ 500 USER INSTRUCTIONS
TECHNICAL MANUAL PART 1 MARCH 2004
1.5
1.3 CHANGING YOUR PASSCODE
Each keyset user can set or change his/her individual passcode. This passcode is used
to lock or unlock keysets, for toll restriction override and to access the DISA feature.
NOTE: Default passcodes cannot be used for toll restriction override or for DISA
access.
ACTION DISPLAY
1. Press the transfer key followed by 101
Display shows [201] PASSCODE
OLD CODE:_
2. Enter the existing passcode (default = 1234) [201] PASSCODE
OLD CODE:****
3. Enter the new passcode [201] PASSCODE
NEW CODE:_
4. Reenter the new passcode to verify the number
If reentered correctly, display shows [201] PASSCODE
VERIFY :SUCCESS
5. Press the transfer key to save and exit
Home Page
Table of Contents

OfficeServ 500 USER INSTRUCTIONS
TECHNICAL MANUAL PART 1 MARCH 2004
1.6
1.4 CALL FORWARDING
The OfficeServ 500 allows the system administrator to program the call forward
destinations for other station users. This MMC also allows call forward to be set after
the destination has been entered.
The OfficeServ 500 system allows four types of call forwarding: FORWARD ALL,
FORWARD NO ANSWER, FORWARD BUSY, and FORWARD DND. There is an
additional option, FORWARD BUSY/NO ANSWER, that allows both of these options to
be activated at the same time, provided that destinations have been entered for both.
The destinations for all these forwards can be either an internal number or an external
number.
0 = FORWARD CANCEL 3 = NO ANSWER
1 = ALL CALL 4 = BUSY/NO ANSWER
2 = BUSY 5 = FORWARD DND
0 = FORWARD CANCEL This option will cancel any call forwarding set in MMC
102. It will not remove the programmed destination and
will not override any preset forward settings in MMC 316.
1 = ALL CALL This option, when set, will forward all calls to the
programmed destination. If the programmed destination
is a station then that station can call the forwarded
station to put calls through.
2 = BUSY This option, when set, will forward calls to the
programmed destination when the forwarded keyset is
busy.
3 = NO ANSWER This option, when set, will forward calls to the
programmed destination if the forwarded station
does not answer a call before the forward no answer
timer in MMC 502 expires.
4 = BUSY/NO ANSWER This option will activate both the BUSY option and the
NO ANSWER option at the same time.
5 = FWD DND This option will forward all calls to the programmed
destination whenever the forwarded station goes into
DND.
ACTION DISPLAY
1. Press the transfer key followed by 102
Display shows [201] FORWARD
0:FORWARD CANCEL
Home Page
Table of Contents

OfficeServ 500 USER INSTRUCTIONS
TECHNICAL MANUAL PART 1 MARCH 2004
1.7
2. Dial 0 – 4to select forward type
OR [201] FORWARD
1:ALL CALL:NONE
Press UP or DOWN to select forward type
and press RIGHT soft key to move cursor
3. Dial destination number (e.g., 201)
OR [201] FORWARD
1:ALL CALL:205
Press UP or DOWN to select destination
and press RIGHT soft key to move cursor
4. Dial 1 for YES, 0 for NO
OR [201] FORWARD
CURENTLY SET :YES
Press UP or DOWN to select YES or NO
and press RIGHT soft key to return to step
2
5. Press the transfer key to store and exit
Home Page
Table of Contents

OfficeServ 500 USER INSTRUCTIONS
TECHNICAL MANUAL PART 1 MARCH 2004
1.8
1.5 SETTING YOUR ANSWER MODE
Each keyset can have its answer mode for intercom calls set to one of the following
options:
RING—The station will ring in one of eight custom ring patterns. Calls are answered by
pressing the ANS/RLS key or lifting the handset.
AUTO—After giving a short attention tone, the station will automatically answer calls on
the speakerphone. When a C.O. line is transferred to a station in Auto Answer, the
screened portion of the call will be Auto Answer, but the keyset will ring when the
transfer is complete if the user has not pressed the ANS/RLS key or lifted the handset.
VOICE—The station will not ring. After a short attention tone, callers can make an
announcement. The called party must press the ANS/RLS key or lift the handset to
reply.
ACTION DISPLAY
1. Press the transfer key followed by 103
Display shows [201] ANS MODE
RING MODE
2. Dial 0, 1or 2to change the ring mode, e.g., 2
OR [201] ANS MODE
VOICE ANNOUNCE
Press UP or DOWN to select the ring mode
3. Press the transfer key to store and exit
Home Page
Table of Contents

OfficeServ 500 USER INSTRUCTIONS
TECHNICAL MANUAL PART 1 MAY 2006
1.9
1.6 PROGRAMMING YOUR STATION’S NAME
Names are written using the keypad. Each key press selects a character. Pressing the
dial pad key moves the cursor to the next position. For example, if the directory name
is “SAM SMITH,” press the number “7” three times to get the letter “S.” Press the
number “2” once to get the letter “A.” Continue selecting characters from the table
below to complete your message. Pressing the bottom left programmable key will
change the letter from upper case to lower case. There are up to 11 characters that can
be used.
NOTE: When the character you want appears on the same dial pad key as the previous
character, press the VOLUME UP or DOWN keys to move the cursor to the right or to
the left.
•DCS KEYSETS
COUNT 1 2 3 4 5
DIAL 0 Q Z . ) 0
DIAL 1 space ? , ! 1
DIAL 2 A B C @ 2
DIAL 3 D E F # 3
DIAL 4 G H I $ 4
DIAL 5 J K L % 5
DIAL 6 M N O ^ 6
DIAL 7 P R S & 7
DIAL 8 T U V 48
DIAL 9 W X Y ( 9
DIAL 4: = [ ] 4
The # key can be used for the following special characters: #, space, &, !, :, ?, ., %,
$, -, <, >, /, =, [, ], @, ^, (, ), _, +, {, }, |, ;, \, " and ~.
Home Page
Table of Contents