Sena SPH10S User manual

User's Guide
www.senabluetooth.com

English
SPH10S
© 1998-2012 Sena Technologies, Inc. All rights reserved.
Sena Technologies, Inc reserves the right to make any changes and improvements to its product without providing
prior notice.
Sena™ is a trademark of Sena Technologies, Inc. or its subsidiaries in the USA and other countries. SMH10™,
SMH5™, SPH10™, SPH10S™, SPH10H™, SR10™, SM10™ are trademarks of Sena Technologies, Inc. or its
subsidiaries. These trademarks may not be used without the express permission of Sena.
The Bluetooth®word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Sena is
under license. iPhone, iPod touch are registered trademarks of Apple Inc. Zumo™ is a trademark of Garmin Ltd.
or its subsidiaries. TomTom™ is the trademark or registered trademark owned by TomTom International B.V. Other
trademarks and tradenames are those of their respective owners.

SPH10S
CONTENTS
14. THREE-WAY CONFERENCE INTERCOM
14.1 Start Three-way Intercom
14.2 End Three-way Intercom
15. FOUR-WAY CONFERENCE INTERCOM
15.1 Start Four-way Intercom
15.2 End Four-way Intercom
16. THREE-WAY CONFERENCE PHONE CALL WITH INTERCOM
PARTICIPANT
17. INTERCOM FAILURE
18. INTERCOM RECONNECTION
19. RESET TO FACTORY DEFAULT SETTINGS
20. FAULT RESET
21. FIRMWARE UPGRADE
22. CASE STUDY
BATTERY INFORMATION
MAINTENANCE AND CARE
DISPOSAL
CERTIFICATION AND SAFETY APPROVALS
• FCC Compliance Statement
• FCC RF Exposure Statement
• FCC Caution
• CE Declaration of Conformity
• Industry Canada Statement
• Bluetooth License
WAIVER AND GENERAL RELEASE
• Two-Year Limited Warranty
• Limitation of Liability
• Return for Full Refund
WARNING
1. INTRODUCTION
2. PACKAGE CONTENTS
3. INSTALLING THE SPH10S ON YOUR HELMET
4. POWERING ON/OFF AND CHARGING
4.1 Powering On
4.2 Powering Off
4.3 Charging
4.4 Low Battery Warning
4.5 Checking the Battery Level
5. VOLUME ADJUSTMENT
6. PAIRING THE SPH10S WITH BLUETOOTH DEVICES
6.1 Mobile Phone Pairing
6.2 Bluetooth Stereo Device Pairing
7. PAIRING WITH SELECTIVE PROFILE: A2DP STEREO OR HANDSFREE
7.1 A2DP Stereo Music Only
7.2 HFP for Phone Call Only
8. INTERCOM PAIRING
8.1 Pairing with Other SPH10S Headsets for Intercom Conversation
8.2 Pairing with Other Sena Headset Models for Intercom Conversation
9. SPH10S CONFIGURATION SETTING
9.1 Enabling/Disabling Voice Activated Phone Answering
9.2 Enabling/Disabling Voice Activated Intercom
9.3 Enabling/Disabling Voice Prompts
9.4 Enabling/Disabling PLC (Packet Loss Consealment)
9.5 Delete All Bluetooth Pairing Information
9.6 Exit Voice Configuration Menu
10. FUNCTION PRIORITY
11. STEREO MUSIC
11.1 By Stereo Audio Cable
11.2 By Bluetooth Wireless Stereo
12. MOBILE PHONE CALL MAKING AND ANSWERING
13. TWO-WAY INTERCOM
13.1 Start and End Two-way Intercom
13.2 Intercom and Mobile Phone Call
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English
SPH10S
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1. INTRODUCTION
--------------------------------
*in open terrain
Thank you for choosing the Sena SPH10S, Bluetooth®
Headset & Intercom designed for snow sports helmets.
With the SPH10S, you can call handsfree on your
Bluetooth mobile phone, listen to stereo music and have
intercom conversations in full duplex with other SPH10S
users.
The SPH10S is compliant with the Bluetooth 3.0
supporting the following profiles: Headset Profile,
Hands-Free Profile (HFP), Advanced Audio Distribution
Profile (A2DP), and Audio Video Remote Control Profile
(AVRCP). Please check with the manufacturers of other
devices to determine their compatibility with this headset.
Please read this user’s guide carefully before using the
headset. Also check www.senabluetooth.com/support
for the latest version of the user’s guide and additional
information related to Sena Bluetooth products.
The SPH10S features:
• Bluetooth handsfree for Bluetooth mobile phones
• Bluetooth stereo headset for Bluetooth audio devices
such as MP3 players
• Bluetooth intercom up to 500 meters (540 yards)*
• Four-way conference intercom
• Three-way conference phone call with intercom
participant
• Multipoint Bluetooth pairing for 2 mobile phones
• Stereo music by 3.5mm audio cable
• Firmware upgradeable
Key Specifications:
• Bluetooth 3.0
• Supporting profiles: Headset Profile, Hands-Free
Profile (HFP), Advanced Audio Distribution Profile
(A2DP), Audio Video Remote Control Profile (AVRCP)

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2. PACKAGE CONTENTS
• SPH10S Headset
[ LEFT ] [ RIGHT ]
MP3 Jack
Status LED
Speakers
Jog Dial
• Answer and end a mobile phone call
• Reject an incoming mobile phone call
• Start and end intercom conversation
• Volume adjustment by rotating
• Play and pause Bluetooth stereo device
• Track-forward and track-back by rotating
while pressing the button
• Enter into intercom pairing mode
• Enter into voice configuration setting
• Navigate through configuration menu
Phone Button
• Answer and end a mobile phone call
• Redial last number
• Call transfer between mobile phone and
headset
• Enter into mobile phone pairing mode
• Enter into Bluetooth stereo device paring
mode
• Enter into factory reset mode
DC Power Charging &
Firmware Upgrade Port

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1. Remove the original ear flaps of your helmet and
insert the plastic plate of SPH10S into where the ear
flaps are removed in the helmet.
2. Please make sure that one of headset ear flaps with
the microphone is located to the left side of your
helmet.
3. Put the wire connected with ear flaps into the rear part
of you helmet.
• USB Power and Data Cable
• Stereo Audio Cable
3. INSTALLING THE SPH10S ON
YOUR HELMET

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4. POWERING ON/OFF AND CHARGING
4.4 Low Battery Warning
When the battery is low, the blinking blue LED in stand-
by mode turns to red and you will hear mid-tone triple
beeps and a voice prompt saying “Low Battery”.
4.5 Checking the Battery Level
You can check the battery level in two different ways
when the headset is powering on.
4.5.1 LED Indicator
When the headset is powering on, the red LED flashes
rapidly indicating the battery level.
4 flashes = High, 70~100%
3 flashes = Medium, 30~70%
2 flashes = Low, 0~30%
4.5.2 Voice Prompt Indicator
When you power on the headset, keep pressing the
Jog Dial and Phone Button simultaneously for about
3 seconds until you hear high tone triple beeps. Then
you will hear voice prompt indicating the battery level.
However, if you release the buttons as soon as the
headset turns on, you will not hear the voice prompt of
battery level indication.
To power on and off the headset, you don’t need to press
and hold any button for several seconds. Just short
press the Jog Dial and the Phone Button simultaneously,
and you will get quick on-and-off convenience.
4.1 Powering On
Press the Jog Dial and the Phone Button at the same
time for about 1 second to power on. The blue LED turns
on and you will hear ascending beeps.
4.2 Powering Off
Just short press the Jog Dial and the Phone Button
simultaneously, you don’t need to press and hold for
a few seconds. The red LED turns on for a while until
it turns off completely and you will hear descending
beeps.
4.3 Charging
The LED turns on red while charging, and turns to blue
when the headset is fully charged. It takes about 2.5
hours to be completely charged.

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5. VOLUME ADJUSTMENT
You can easily adjust the volume by rotating the Jog
Dial. You will hear a beep when the volume reaches
maximum or minimum level. The volume is set and
maintained independently at different levels for each
audio source even when you turn off and on the headset.
For example, once you set the volume for mobile phone
handsfree, it will not change even if you adjust the
volume when you hear Bluetooth MP3 music. So you
can always maintain the preferred optimum volume level
for each audio source.
Before using the SPH10S Bluetooth headset with any
of Bluetooth devices for the first time, you need to do
the pairing operation. It can be paired with Bluetooth
mobile phones, Bluetooth stereo devices such as MP3,
and with other Sena Bluetooth headsets. This pairing
operation is only required once for each Bluetooth
device. The headset will remain paired with the devices
and automatically connects to the paired devices again
when they are within range. You will hear a high tone
single beep and a voice prompt when the headset
connects to the paired device automatically: “Phone
connected” to a mobile phone, “Media connected” to
a Bluetooth stereo device.
6.1 Mobile Phone Pairing
1. Turn on the headset and press the Phone Button for 5
seconds until the LED flashes red and blue alternately
and you hear multiple beeps. You will hear a voice
prompt saying “Phone pairing”.
2. Search for Bluetooth devices on your mobile phone.
Select the Sena SPH10S in the list of the devices
6. PAIRING THE SPH10S WITH
BLUETOOTH DEVICES

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detected on the mobile phone.
3. Enter 0000 for the PIN. Some mobile phone may not
ask for the PIN.
4. The mobile phone confirms that pairing has completed
and the SPH10S is ready to use. You will hear a voice
prompt from the SPH10S saying “Your headset is
paired”.
5. If the pairing process is not completed within three
minutes, the SPH10S will return to stand-by mode.
6.2 Bluetooth Stereo Device Pairing
1. If the Bluetooth stereo device is integrated with the
mobile phone such as smartphones, you don’t need
to pair the SPH10S with it separately. When the
SPH10S is paired with the mobile phone, it is also
paired as a stereo music device.
2. If you have a stand alone Bluetooth stereo device,
follow the paring procedure separately. The procedure
is the same as the procedure in “6.1 Mobile Phone
Pairing”.
Note:
1. If Bluetooth connection between the headset and a
mobile phone is disconnected, tap the Phone Button
to recover the Bluetooth connection immediately.
2. If Bluetooth connection between the headset and a
media player is disconnected, press the Jog Dial for 1
second to recover the Bluetooth connection and play.

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If you have a MP3 stereo music phone such as a
smartphone, sometimes you may need to selectively
use the SPH10S for A2DP stereo music only or for
mobile phone handsfree only. This instruction is for
advanced users who want to pair the SPH10S to their
smart phones only with one selective profile: A2DP
stereo for music or HFP for phone call.
If you have previously paired a mobile phone to the
SPH10S, you must clear the previous paring list on
both devices; the mobile phone and SPH10S. To clear
the pairing list on SPH10S, please do a factory reset
or follow the pairing list clearing procedure described
in this manual. To clear the pairing list on the mobile
phone, please refer to the mobile phone manual. For
most smart phones, delete the Sena SPH10S from the
list of Bluetooth devices in setting menu.
7.1 A2DP Stereo Music Only
1. Turn on the headset and press the Phone Button for 5
seconds until the LED flashes red and blue alternately
and you hear multiple beeps.
7. PAIRING WITH SELECTIVE PROFILE:
A2DP STEREO OR HANDSFREE
2. Within 2 seconds, tap the Jog Dial again, then the
LED turns to red flashing and the beeps turn to
double mid-tone beeps. You will hear a voice prompt
saying “Media selective pairing”.
3. Search for Bluetooth devices on your smartphone.
Select the Sena SPH10S in the list of devices detected
on your phone.
4. Enter 0000 for the PIN. Some smartphones may not
ask for PIN.
7.2 HFP for Phone Call Only
1. Turn on the headset and press the Phone Button for 5
seconds until the LED flashes red and blue alternately
and you hear multiple beeps.
2. Within 2 seconds, tap the Phone Button again, then
the LED turns to blue flashing and the beeps turn to
multiple mid-tone beeps. You will hear a voice prompt
saying “Phone selective pairing”.
3. Search for Bluetooth devices on your smartphone.
Select the Sena SPH10S in the list of devices detected
on your phone.
4. Enter 0000 for the PIN. Some smart phones may not
ask for PIN.

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8.1 Pairing with Other SPH10S Headsets for
Intercom Conversation
The SPH10S can be paired with up to three other
headsets for Bluetooth intercom conversation.
1. Turn on the two SPH10S headsets (A and B) that you
would like to pair with each other.
2. Press and hold the Jog Dial of the headset A and B
for 5 seconds until red LEDs of the both units start
to flash rapidly. You will hear a voice prompt saying
“Intercom pairing”.
3. Simply tap the Jog Dial of any one of the two headsets
A or B (It doesn’t matter that you choose A or B.) and
wait until the LEDs of both headsets turn to blue and
intercom connection is automatically established. The
two SPH10S headsets A and B are paired with each
other for intercom conversation. If the pairing process
is not completed within one minute, the SPH10S will
return to stand-by mode.
8. INTERCOM PAIRING
Pairing A & B
Pairing A & C Pairing A & D
A
BD
C
A
BD
C
BD
C
A
4. You can make other pairings between the headset
A and C, and between the headset A and D by
following the same procedure as above.

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5. The intercom pairing queue is ‘Last-Come, First-
Served’. If a headset has multiple paired headsets
for intercom conversations, the last paired headset is
set as rst intercom friend. The previous intercom
friend becomes second intercom friend, and third
intercom friend.
8.2 Pairing with Other Sena Headset Models
for Intercom Conversation
The SPH10S can be paired with all other Sena headset
models such as the SMH10 and the SPH10 for intercom
conversation. Please follow the same procedure as
above to pair with these headset models.
Note:
For example, after the pairing procedures listed above,
headset D is the rst intercom friend of headset A.
Headset C is the second intercom friend of headset A,
and headset B is the third intercom friend of headset A.
Note:
The SMH5 cannot participate in three-way or four-way
conference intercom with the SPH10S or the SPH10.
The SMH5 has a limited capability of having two-way
intercom with each other or with other Sena headsets
such as the SPH10S and the SPH10.
You can set the configuration of the SPH10S by the
voice menu instruction as below.
1. To enter into voice configuration menu, press and
hold the Jog Dial for 12 seconds until the LED shows
solid blue and you hear high tone double beeps. You
will also hear a voice prompt saying “Conguration
menu”.
2. Rotate the Jog Dial clockwise or counter-clockwise
to navigate between the menus. You will hear voice
prompts for each menu items as below.
3. You can enable the feature or execute the command
by tapping the Phone Button, or disable the feature
by tapping the Jog Dial.
4. If any button is not pressed within 10 seconds, the
SPH10S will exit the configuration and goes back to
stand-by.
5. If you want to exit the configuration immediately,
rotate the Jog Dial until you hear a voice prompt,
“Exit conguration”, and tap the Phone Button.
9. SPH10S CONFIGURATION SETTING

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Voice Prompt “VOX phone”
Factory Default Enable
Enable Tap the Phone Button
Disable Tap the Jog Dial
VOX phone
PLC setting
Exit configuration VOX intercom
Delete all pairings Voice prompt
The voice prompt for each menu item is as below:
(1) VOX phone (4) PLC setting
(2) VOX intercom (5) Delete all pairings
(3) Voice prompt (6) Exit conguration
9.1 Enabling/Disabling Voice Activated Phone
Answering
If this feature is enabled, you can answer incoming calls
by simply saying a word loudly enough. For example,
when you hear a series of beeps for an incoming call,
you can answer the phone by saying “Hello” or any
other word loudly. This is enabled from the factory but
you can disable this. If this mode is disabled, you have
to tap the Jog Dial or the Phone Button to answer an
incoming call.
9.2 Enabling/Disabling Voice Activated
Intercom
If this feature is enabled, you can initiate an intercom
conversation with the last connected intercom friend
by speaking any word loudly enough. The most
effortless way to trigger intercom VOX is to blow into
the microphone as if blowing dust off the microphone.
If you start an intercom conversation by VOX, the
intercom terminates automatically when you and your
intercom friend remain silent for 20 seconds. However,
if you manually start an intercom conversation by
tapping the Jog Dial, you have to terminate the intercom
conversation manually.
Voice Prompt “VOX intercom”
Factory Default Disable
Enable Tap the Phone Button
Disable Tap the Jog Dial

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However, even when this feature is enabled, if you
terminate intercom conversation manually with the
Jog Dial, you are not able to start intercom by voice
temporarily. In this case, you have to tap the Jog Dial
to restart the intercom. This is to prevent repeated
unintentional intercom connections by strong wind
noise. If you tap the Jog Dial to start an intercom
conversation, it is not terminated by 20 seconds of
silence. After turning SPH10S off and on, you can start
intercom by voice again.
9.3 Enabling/Disabling Voice Prompts
You can disable voice prompts by configuration setting,
but the following voice prompts are always on.
- Voice prompts for configuration setting menu
- Voice prompts for battery level Indicator
- Voice prompts for factory reset
Voice Prompt “Voice prompt”
Factory Default Enable
Enable Tap the Phone Button
Disable Tap the Jog Dial
Voice Prompt “PLC setting”
Factory Default Enable
Enable Tap the Phone Button
Disable Tap the Jog Dial
Voice Prompt “Delete all pairings”
Factory Default N/A
Execute Tap the Phone Button
9.4 Enabling/Disabling PLC (Packet Loss
Consealment)
The PLC (Packet Loss Concealment) algorithm is
enabled from the factory. It improves the audio quality
of the intercom and mobile phone handsfree in the
presence of data packet errors within the Bluetooth
link. It is recommend that this setting is always enabled.
However, if you feel that the audio from the intercom or
mobile phone is distorted in certain circumstances, you
may able to disable this setting and check it.
9.5 Delete All Bluetooth Pairing Information
To delete all Bluetooth pairing information of the SPH10S,
rotate the Jog Dial until you hear a voice prompt, “Delete
all pairings”, and tap the Phone Button to confirm.

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Rotate Jog Dial Tap Phone Button Tap Jog Dial
VOX Phone Enable Disable
VOX Intercom Enable Disable
Voice Prompt Enable Disable
PLC Setting Enable Disable
Delete All Pairings Execute N/A
Exit Configuration Execute N/A
Voice Conguration Menu & Button Operations
Voice Prompt “Exit conguration”
Factory Default N/A
Enable Tap the Phone Button
Taping the Jog Dial is not available for this setting.
9.6 Exit Voice Conguration Menu
To exit voice configuration menu and get back to stand-
by mode, rotate the Jog Dial until you hear a voice
prompt, “Exit conguration”, and tap the Phone
Button to confirm. Taping the Jog Dial is not available
for this setting.
The SPH10S operates in the following order of priority:
(highest) Mobile phone,
Intercom,
Stereo music by audio cable
(lowest) Bluetooth stereo music
A lower priority function is always interrupted by a
higher priority function. For example, stereo music is
interrupted by intercom call, and intercom conversation
is interrupted by incoming mobile phone call.
10. FUNCTION PRIORITY

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11. STEREO MUSIC
You can listen to stereo music in two ways: with the
enclosed stereo audio cable or by Bluetooth wireless
stereo.
11.1 By Stereo Audio Cable
Plug your stereo MP3 player directly to the SPH10S
by using the enclosed 3.5mm stereo audio jack
cable. To adjust the volume, rotate the Jog Dial on
the headset. You may adjust the volume on the MP3
player also.
11.2 By Bluetooth Wireless Stereo
The Bluetooth audio device must be paired with the
SPH10S by following the “Bluetooth Stereo Device
Pairing” procedures described in the 6.2 chapter.
MP3 Jack
The SPH10S supports the Audio/Video Remote
Control Profile (AVRCP), so if your Bluetooth audio
device also supports the AVRCP, you can use the
SPH10S to remotely control music playback. You not
only can adjust the volume but also use the functions
such as play, pause, next track and previous track.
1. To adjust the volume, rotate the Jog Dial.
2. To play or pause music, press and hold the Jog
Dial for 1 second until you hear a double beep.

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3. To track forward or track back, rotate while pressing
the Jog Dial clockwise or counter clockwise.
Note:
Bluetooth music is available only when the MP3 jack
port remains open. Please make sure the audio cable
is unplugged from the clamp unit to play music by
Bluetooth.
1. When you have an incoming call, simply tap the
Phone Button or the Jog Dial to answer the call.
2. You can also answer the incoming call by loudly
speaking any word of your choice if Voice Activated
Phone Answering is enabled.
3. To end a call, tap the Phone Button or press the
Jog Dial for 2 seconds until you hear a beep, or
wait for the called person to end the call.
4. To reject a call, press the Jog Dial for 2 seconds
until you hear a beep while the phone is ringing.
5. To transfer a call between the mobile phone and
the headset during the phone conversation, press
the Phone Button for 2 seconds until you hear a
beep.
6. There are several ways to make a phone call:
- Enter numbers on your mobile phone keypad
and make a call. Then the call is automatically
transferred to the headset.
- For some older mobile phones which do not
automatically transfer calls to the headset, press
the Phone Button after entering phone numbers on
12. MOBILE PHONE CALL
MAKING AND ANSWERING

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the mobile phone keypad.
- Tap the Phone Button in stand-by mode to activate
the voice dialing of your mobile phone. For this,
the voice dialing feature must be available on the
mobile phone. Refer to your mobile phone manual
for further instruction.
- To redial the last number, double tap the Phone
Button in stand-by mode. You will hear a voice
prompt saying “Last number redial”.
Answer Tap Phone Button or Tap Jog Dial or Say
“Hello”
End Tap Phone Button or Press Jog Dial for 2”
Reject Press Jog Dial for 2”
Transfer Press Phone Button for 2”
Call Use phone keypad
Redial Double tap Phone Button
Voice Com-
mand Tap Phone Button
Mobile Phone Call Button Operations
13.1 Start and End Two-way Intercom
1. You can start an intercom conversation with one
of any intercom friends by tapping the Jog Dial:
single tapping to intercom with the first intercom
friend, double tapping with the second intercom
friend, and triple tapping with the third intercom
friend.
2. To terminate an intercom conversation, single
tap the Jog Dial. Any intercom connection with
any intercom friend will be terminated by a single
13. TWO-WAY INTERCOM
Start Two-way Intercom Conversation
2nd Intercom
Friend
1st Intercom
Friend
3rd Intercom
Friend

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End Two-way Intercom Conversation
Terminate
1st intercom
friend
2nd intercom
friend
3rd intercom
friend
Start
intercom Single tap Double tap Triple tap
End
intercom Single tap
Start & End Two-way Intercom
tapping. A double or triple tapping will do nothing
in this case.
13.2 Intercom and Mobile Phone Call
1. When you have an incoming mobile phone call
during an intercom conversation, you will hear a
ring tone. You can choose whether to 1) answer
the mobile phone call and stop the intercom
conversation, or 2) reject the phone call and stay
on the intercom conversation.
a. To answer the phone call and stop the intercom
conversation, tap the Jog Dial or the Phone
Button. When you hang up the phone call, the
intercom will automatically be recovered.
b. To reject the phone call and stay on the intercom
conversation, press the Jog Dial for 2 seconds
until you hear a beep.
Unlike other Bluetooth headsets, this prevents
a user from being dropped out of an intercom
conversation by an incoming mobile call.
2. When you have an incoming intercom call during
a mobile phone call, you will hear 4 high tone
beeps, alerting you that there is an incoming
intercom call. You will also hear a voice prompt
saying “Intercom requested”. In this case, the
intercom call does not override the mobile phone
call because intercom has lower priority than
mobile call. You have to hang up the mobile phone
call to make or receive an intercom call.

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14.1 Start Three-way Intercom
You (A) can have a three-way conference intercom
with two other SPH10S friends (B & C) by establishing
two intercom connections at the same time. While
a three-way conference intercom is in progress,
mobile phone connection of all three participants
would be temporarily disconnected, but as soon as
the conference intercom terminates or one of the
participants leaves the intercom, all mobile phones
would be automatically reconnected. During the
conference intercom, if you have an incoming mobile
phone call, terminate the conference intercom to
automatically reconnect the mobile phone and
receive the call.
1. You (A) need to be paired with two other friends (B
& C) for three-way conference intercom.
14. THREE-WAY CONFERENCE INTERCOM
(A)
(B)
First Friend Second Friend
(C)
Pairing
Pairing
2. Start an intercom conversation with one of the two
friends in your intercom group. For example, you
(A) may start an intercom conversation with the
intercom friend (B). Or intercom friend (B) may
start an intercom call with you (A).
3. The second intercom friend (C) may join the
intercom by making an intercom call to you (A).
(A)
(B)
First Friend Second Friend
(C)
(A)
(B)
First Friend Second Friend
(C)