Shark S3101N Series User manual

S3101N Series
WWW.SHARKNINJAMANUALS.COM
OWNER’S GUIDE

TOLL FREE: 1-800-798-7398
IMPORTANT SAFETY INSTRUCTIONS
For Household Use Only
WARNING:
TO REDUCE THE RISK OF FIRE,
ELECTRIC SHOCK OR INJURY:
1. Use the system only for its intended use.
2. DO NOT use outdoors.
3. DO NOT leave the appliance
unattended when plugged in. Always
unplug the power cord from the electrical
outlet when not in use and before
servicing.
4. DO NOT allow the appliance to be used
by children. Close attention is necessary
when used near children, pets or plants.
5. Use only as described in this manual.
6. Use only manufacturer’s recommended
accessories.
7 . DO NOT use with damaged cord or plug.
8 . DO NOT USE if the appliance is not
working, has been dropped, dropped into
water, damaged or left outdoors.
9 . NO SERVICEABLE PARTS. Incorrect
re-assembly or repair can cause a risk of
electrical shock or injury to persons when
the appliance is used. Contact Customer
Service.
10. To protect against a risk of electric shock,
DO NOT immerse the steam mop into
water or any other liquids.
11. DO NOT handle plug or steam mop with
wet hands or operate appliance without
shoes.
12. DO NOT pull or carry by power cord,
use power cord as handle, close a door
on the power cord, or pull the power
cord around sharp edges or corners. Keep
power cord away from heated surfaces.
WHEN USING YOUR SHARK
®
STEAM MOP, BASIC SAFETY
PRECAUTIONS SHOULD ALWAYS
BE FOLLOWED, INCLUDING THE
FOLLOWING:
READ ALL INSTRUCTIONS BEFORE
USING YOUR STEAM MOP.
DANGER OF SCALDING.
Please use caution when using the
steam mop. The steam emitted from the
openings is very hot.
IMPORTANT:
This appliance is not intended for use by
persons with reduced physical, sensory or
mental capabilities or lack of experience
and knowledge, unless they have been
given supervision or instruction concerning
the use of the appliance by a person
responsible for their safety.
Children shall not use or play with this
appliance. Close supervision is necessary
to keep appliance out of reach of children
during use and cooling.

www.sharkninjamanuals.com
13. DO NOT unplug by pulling on power
cord. To unplug, grasp the plug not
the power cord. Do not use extension
cords or outlets with inadequate current
carrying capacity.
14. DO NOT put any objects into openings.
Do not use with any opening blocked.
15. DO NOT put hands or feet under the
steam mop. Unit gets very hot.
16. Use ONLY on flat, horizontal surfaces.
Do not use on walls, counters or
windows.
17. DO NOT use on leather, wax polished
furniture or floors, synthetic fabrics,
velvet or other delicate, steam sensitive
materials.
18. Liquid or steam must not be directed
towards equipment containing electrical
components, such as the interior of
ovens.
19. DO NOT add cleaning solutions, scented
perfumes, oils or any other chemicals to
the water used in this appliance as this
may damage the unit or make it unsafe
for use. If you live in a hard water area,
we recommend using distilled water in
your steam mop.
20. When in use, NEVER turn the appliance
over or on its side. NEVER DIRECT
STEAM TOWARDS PEOPLE,
ANIMALS OR PLANTS.
21. NEVER LEAVE THE STEAM MOP
IN ONE SPOT ON ANY SURFACE
FOR ANY PERIOD OF TIME WHEN
CLEANING PAD IS ATTACHED
AS THIS WILL DAMAGE YOUR
FLOORS.
22. Carefully remove the cleaning pad
immediately after you have unplugged
and allowed the steam mop to cool.
23. When cleaning the steam mop, unplug
the power cord from the electrical outlet
and clean with a dry or damp cloth. Do
not pour water or use alcohol, benzene or
paint thinner on the unit.
24. Extreme caution should be exercised when
using this appliance to clean stairs.
25. Never use steam mop without cleaning pad
attached.
26. Keep your work area well lit.
27. Store steam mop indoors in a cool, dry
place.
28. To avoid circuit overload, do not operate
another appliance on the same socket
(circuit) as the steam cleaner.
29. If an extension cord is absolutely necessary,
an extension cord rated a minimum of 15
ampere, 2.08mm2gauge cord should be
used. Cords rated for less amperage may
overheat. Care should be taken to arrange
cord so that it cannot be pulled or tripped
over.
30. DO NOT leave your Steam Mop
unattended when the system is connected
to a power supply/electrical outlet.
31. DO NOT store unit with damp/wet
cleaning pad attached. Never leave the
steam mop in one spot on any surface for
any period of time with a damp or wet
cleaning pad attached as this will damage
your floors.
32. Make sure that the water tank door is
closed when using the appliance.
WARNING: Your steam mop is
designed to clean hard floor surfaces that
will withstand high heat. Do not use on
unsealed wood or unglazed ceramic floors.
On surfaces that have been treated with
wax or some no wax floors, the sheen
may be removed by the heat and steam
action. It is always recommended to test an
isolated area of the surface to be cleaned
before proceeding. We also recommend
that you check the use and care
instructions from the floor manufacturer.
SAVE THESE
INSTRUCTIONS

Quick Start
TOLL FREE: 1-800-798-7398
ASSEMBLE
1Fit together the extension tubes as shown
in the illustration. See page 2 for more
detailed assembly instructions.
2Place the cleaning pad underneath the mop
head, with quick fastener strips facing up.
Simply press the pad to the mop to attach
it.
FILL
3Remove the cap to fill the Water Tank.
Using the filling flask, fill the tank, keeping
the water under the “MAX FILL” line. Don’t
forget to replace the cap.
1
2
3

Quick Start
TOLL FREE: 1-800-798-7398
PRIME STEAM
4Plug in the mop. Wait 30 seconds for the
unit to heat up and the steam to be ready.
Push the handle toward the mop head in a
pumping motion. To prime simply pump the
handle 10-15 times to generate the steam.
Quick Start
www.sharkninjamanuals.com
4
QUICK TIP: Customise steam
output by slow or fast mopping with
a forward and backward motion.

TOLL FREE: 1-877-646-5288
THIS BOOK COVERS MODEL NUMBERS:
S3101N***** 11
TECHNICAL SPECIFICATIONS
Voltage: 220V-240V~, 50/60 Hz.
Power: 1550 Watts
Water Capacity: 220 ml
Euro-Pro, and Shark are trademarks of Euro-Pro Operating
LLC. All other brand names may be trademarks of their
respective owners.
This appliance complies with the WEEE-Directive 2002/96/EC on the disposal of electrical and electronic
equipment (WEEE).
This appliance complies with the European directives for electromagnetic compatibility (EMC) 2004/108/EC
and its revisions, as well as Low Voltage Directive (LVD) 2006/95/EC and its revisions.
This marking indicates that this product should not be disposed with other household
wastes throughout the EU. To prevent possible harm to the environment or human health
from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of
material sources. To return your used device, please use the return and collection systems
or contact the retailer where this product was purchased. They can take this product for
environmental safe recycling.
This product has no on/off switch and operates when plugged into the main supply source. Disconnect the
plug from mains after use.
Although the product is not provided with standby mode or off mode, it still fulfills the requirements of
1275/2008/EC - the directive for Eco-Design requirements since according to technical justification, it is
considered as inappropriate to provide standby and off modes when connecting to mains. To reduce energy
consumption be sure to unplug the unit after use.
IPX4

1www.sharkninjamanuals.com
Contents
GETTING STARTED ..............................................................................2
USING YOUR STEAM MOP ..................................................................6
USING YOUR ACCESSORIES.................................................................8
CARE OF YOUR STEAM MOP...............................................................9
TROUBLESHOOTING..........................................................................10
ORDERING REPLACEMENT PARTS ....................................................11
WARRANTY AND REGISTRATION......................................................12
Thank you for
purchasing the
Shark®Steam
Mop.

2TOLL FREE: 1-800-798-7398
Getting Started
FIRST THINGS FIRST, YOU NEED TO KNOW
WHAT’S IN THE BOX YOU JUST OPENED:
a Upper Extension Tube
b Lower Extension Tube
c Steam Mop Base
d Micro-Fibre Pad (P099W)
e All Purpose Pad (P112W)
f Filling Flask (1039SO)
g Carpet Glider (XCG3101N)
h Funnel
YOUR SHARK®STEAM MOP IS
EASY TO ASSEMBLE
1First remove all the parts from the package.
We know you’re excited about the Shark®
Steam Mop, but don’t plug it in until it’s fully
assembled and you’ve read all of the following
instructions.
2Slide the upper extension tube (the tube with the
handle) into the lower extension tube (the short
tube). Push the two extension tubes together
until you hear it click into place. See illustration
for a visual explanation.
When assembling your steam mop there may be
a little water in or around the water tank. This is
because we test all our steam mops 100% before
you buy them, so you get a quality Shark®Steam
Mop. 2
a
b
c
d
f
g
e
h

3www.sharkninjamanuals.com
IMPORTANT: Always make sure that your
Steam Mop is unplugged from the wall before
you attach the cleaning pad.
3Insert the pieces you assembled in Step 2 into
the pump actuator (the tube that leads to the
tank). Push the extension tube assembly and
pump actuator together in until you hear it click
into place. Insert cord into cord clip on the shaft
of the steam-mop.
3

4TOLL FREE: 1-800-798-7398
PLACING THE CLEANING PAD
1Place the cleaning pad underneath the mop
head, with the quick fastener strips facing up.
Simply press the pad on to the Steam Mop.
IMPORTANT: Make sure you only add water to
the tank. Chemicals or cleaning solution may
damage the appliance and could be unsafe for
you and your family.
Getting Started
NOTE: Don’t be alarmed if the first time you use
your Steam Mop, you notice water inside the
water tank or drops of water in the packaging.
It’s normal to see this water. Your Steam Mop
was 100% tested in the factory to ensure your
safety and your floor’s happiness. If you see
water in the unit, it’s from these tests.
1Always attach the cleaning pad to the
mop head or you may scratch your floor
surface.

5www.sharkninjamanuals.com
FILLING THE WATER TANK
IMPORTANT: Before you fill up the tank, make
sure your Steam Mop is unplugged from the
wall.
1First, remove the water tank cap by turning it
counter clockwise to the unlocked position. See
illustration for a visual explanation.
2The filling flask included with your Steam Mop
makes filling the water tank as simple as getting
a glass of water from the sink. Fill the flask with
water and pour it into the tank. Be sure to keep
the water under the “MAX FILL” line; just one
flask of water is enough for your Steam Mop.
See illustration for a visual explanation.
3Replace the water tank cap by turning it
clockwise to the locked position.
The water tank cap has an arrow
to indicate the locked and unlocked
position.
1

6TOLL FREE: 1-800-798-7398
IMPORTANT: Your Steam Mop needs water to
make steam! Never use your Steam Mop without
water in the tank.
Sweep or vacuum your floors before using your
Steam Mop. Your Steam Mop was designed to
get rid of stuck-on gunk, grime, paw/footprints
and it will do a better job if yesterday’s cereal
crumbs aren’t in the way.
Using Your Steam Mop
1 Pull and twist the quick release cord holder to
unwrap the power cord completely. Plug into an
electrical outlet. The LED light around the Shark
®
logo will turn on. Success! If your light doesn’t
turn on reference the Troubleshooting section on
page 10.
Now comes the part you’ve been waiting for – it’s
time to use your steam mop. When you use your
steam mop for the first time or haven’t used the unit
in awhile, it may take a minute or two for the water
to make its way through the pump and into the
heater to create steam. Get it started by pumping the
handle a few times. If you’ve waited a few minutes
and you still don’t see any steam, reference the
troubleshooting section on page 10.
1

7www.sharkninjamanuals.com
2It takes about 30 seconds for the steam to get
going. Now pump the handle a few times to
prime the pump and activate steam.
3Mop with a forward and backward motion to
customise steam output automatically.
IMPORTANT: When your floors are sparkling
clean and you’re finished with your Steam Mop,
unplug it from the electrical outlet and carefully
remove the cleaning pad from the mop head.
Always remove the cleaning pad from the mop
head when you have finished using your Steam
Mop to avoid damage to your floors. The steam
will make your cleaning pad very hot. You may
want to wait a couple of minutes to let it cool off
before you remove it.
When your Steam Mop stops steaming,
it could be out of water. Unplug the
power cord from the electrical outlet
and refill the water tank at anytime.
2
3

8TOLL FREE: 1-800-798-7398
Using Your Accessories
THE CARPET GLIDER
Just like you, your Steam Mop is versatile! The
carpet glider transforms your Steam Mop in no
time. Now you can freshen and deodorise your
carpets and area rugs with the power of steam.
PUTTING THE CARPET GLIDER ON
1Set the carpet glider on the carpet with the
smooth side down. Place the mop head, with
the cleaning pad attached, on top of the carpet
glider. Your Steam Mop will rest on top of the
glider, not attach to it.
USING THE CARPET GLIDER
2Plug in your Steam Mop and begin freshening
your carpet by pushing the mop and glider back
and forth to release steam, just as you do on
hard floors. When the carpet is nice and fresh
and you’re finished using the Steam Mop, unplug
it and store it as you would normally.
The Steam Mop won’t clean your
carpeting or areas rugs, but it’s great
for deodorising and freshening carpets
and area rugs.
1
2

9www.sharkninjamanuals.com
Care of Your Steam Mop
KEEPING YOUR STEAM MOP IN TIP-TOP
SHAPE
If you love your Steam Mop, let it show. Caring
for your Steam Mop and properly storing it
means you’ll get the same super steam action
you expect each time you use it.
IMPORTANT: Both your Steam Mop and the
water inside it can get very hot, so let it cool
down completely before you store it.
IMPORTANT: Always store the Steam Mop in a
safe place away from children and high traffic
areas.
NOTE: It’s a good idea to use distilled water in
your tank to help prolong the life of your Steam
Mop, especially if you live in an area with hard
water.
Always remove the cleaning pad from
the Steam Mop head when you store
your Steam Mop to avoid damage to
your floors.
40o
KEEPING YOUR CLEANING PAD AS GOOD AS
NEW
Your steam activated cleaning pad works
wonders for you, so return the favour by giving it
the care it deserves.
1Wash pad in warm water. Wash separately from
other laundry.
Only use liquid detergent (no powder detergent).
Don’t use any fabric softeners.
Line dry. Do not tumble dry.
2If there are loose threads on the pad carefully
cut the thread with scissors. Don’t pull on them
or cut at the base.

10 TOLL FREE: 1-800-798-7398
Trouble Shooting
PROBLEM POSSIBLE REASONS & SOLUTIONS
The Steam Mop will not
turn-on.
Your steam-mop should be securely plugged into an electrical outlet only.
Check your fuse or breaker.
If your unit still doesn’t work, give us a call 1-800-798-7398
Steam Mop will not make
steam.
Is there water in the water tank? If not, add water to your Steam Mop
following instructions.
Steam Mop leaves water
on the floor.
Is your cleaning pad too wet? Why don’t you unplug your Steam Mop and
change the cleaning pad.
Steam Mop left white
spot on the floor.
Don’t leave your steam-mop on the floor with a damp or wet cleaning pad.
Do you have hard water? If you do you might want to switch to distilled water.
Floors are cloudy, streaky
or spotty after steaming.
The cleaning pad might be dirty, change the pad.
If you washed the cleaning pad with powder detergent then the pad might
have residual detergent left on it. Wash it again with liquid detergent.
If you are cleaning in a kitchen area where there might be a build-up of grease
then use a de-greasing agent such as an all-purpose cleaner or dish soap and
paper towels to clean the area first.
You might have left the mop in the same spot for too long.
Do you have hard water? If you do you might want to switch to distilled water.
This might be leftover from past cleaners used on the floor surface. Use the
steam mop a few more times and see if the leftover cloudiness is removed.
Steam Mop is hard to
push.
Make sure the cleaning pad is on properly.

11www.sharkninjamanuals.com
Ordering Replacement Parts
ac
PART PART NO.
a Micro-Fibre Pad P099W
b All Purpose Pad P112W
c Carpet Glider XCG3101N
ORDERING REPLACEMENT PARTS
To order additional parts and accessories, feel free to
call 1-800-798-7398.
b

12 TOLL FREE: 1-800-798-7398
**THIS WARRANTY IS FOR ALL COUNTRIES EXCEPT GERMANY**
Product Registration
Please visit www.sharkninjamanuals.com or call 1-800-798-7398 to register your new Shark®
product within ten (10) days of purchase. You will be asked to provide the store name, date of purchase and
model number along with your name and address.
The registration will enable us to contact you in the unlikely event of a product safety notification. By
registering you acknowledge to have read and understood the instructions for use, and warnings set forth in
the accompanying instructions.
ONE (1) YEAR LIMITED WARRANTY
EURO-PRO Operating LLC warrants this product to be free from material defects and workmanship for
a period of one (1) year from the date of purchase when utilised for normal household use, subject to the
following conditions, exclusions and exceptions.
The liability of EURO-PRO Operating LLC is limited solely to the cost of the repair or replacement of the
unit at our option. This Limited Warranty does not cover normal wear of parts and does not apply to any unit
that has been tampered with or used for commercial purposes. This Limited Warranty does not cover damage
caused by misuse, abuse, negligent handling or damage due to faulty packaging or mishandling in transit. This
Limited Warranty does not cover damage or defects caused by or resulting from damages from shipping or
repairs, service or alteration to the product or any of its parts, which have been performed by a repair person not
authorised by EURO-PRO Operating LLC.
If your appliance fails to operate properly while in use under normal household conditions within the warranty
period, return the complete appliance and accessories, freight prepaid. For assistance with warranty service
options or customer support, please call our customer care and product specialists at 1 [phone] or visit
our website www.sharkninjamanuals.com.
If the appliance is found to be defective in material or workmanship, EURO-PRO Operating LLC will repair
or replace it free of charge. Proof of purchase is required and a fee of $19.95 will apply to cover the cost of
return freight. *
This Limited Warranty is extended to the original purchaser of the unit and excludes all other legal, implied and/
or conventional warranties. The responsibility of EURO-PRO Operating LLC if any, is limited to the specific
obligations expressly assumed by it under the terms of this Limited Warranty. In no event is EURO-PRO
Operating LLC liable for incidental or consequential damages to anyone of any nature whatsoever. Some
states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not
apply to you.
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state
to state or from province to province.
*IMPORTANT: Carefully pack item to avoid damage in shipping. Be sure to include proof of
purchase date and to attach tag to item before packing with your name, complete address
and phone number with a note giving purchase information, model number and what you
believe is the problem with the item. We recommend you insure the package (as damage
in shipping is not covered by your Limited Warranty). Mark the outside of your package
“ATTENTION CUSTOMER SERVICE”. We are constantly striving to improve our products,
therefore the specifications contained herein are subject to change without notice.

13www.sharkninjamanuals.com
Product Registration
Please visit www.sharkninjamanuals.com or call 1-800-798-7398 to register your new Shark®
product within ten (10) days of purchase. You will be asked to provide the store name, date of purchase and
model number along with your name and address.
The registration will enable us to contact you in the unlikely event of a product safety notification. By
registering you acknowledge to have read and understood the instructions for use, and warnings set forth in
the accompanying instructions.
TWO (2) YEAR LIMITED WARRANTY
EURO-PRO Operating LLC warrants this product to be free from material defects and workmanship for a period
of two (2) years from the date of purchase when utilised for normal household use, subject to the following
conditions, exclusions and exceptions.
The liability of EURO-PRO Operating LLC is limited solely to the cost of the repair or replacement of the unit
at our option. This Limited Warranty does not cover normal wear of parts and does not apply to any unit that
has been tampered with or used for commercial purposes. This Limited Warranty does not cover damage caused
by misuse, abuse, negligent handling or damage due to faulty packaging or mishandling in transit. This Limited
Warranty does not cover damage or defects caused by or resulting from damages from shipping or repairs,
service or alteration to the product or any of its parts, which have been performed by a repair person not
authorised by EURO-PRO Operating LLC.
If your appliance fails to operate properly while in use under normal household conditions within the warranty
period, return the complete appliance and accessories, freight prepaid. For assistance with warranty service
options or customer support, please call our customer care and product specialists at 1 [phone] or visit
our website www.sharkninjamanuals.com.
If the appliance is found to be defective in material or workmanship, EURO-PRO Operating LLC will repair
or replace it free of charge. Proof of purchase is required and a fee of $19.95 will apply to cover the cost of
return freight.*
This Limited Warranty is extended to the original purchaser of the unit and excludes all other legal, implied and/
or conventional warranties. The responsibility of EURO-PRO Operating LLC if any, is limited to the specific
obligations expressly assumed by it under the terms of this Limited Warranty. In no event is EURO-PRO
Operating LLC liable for incidental or consequential damages to anyone of any nature whatsoever. Some
states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not
apply to you.
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state
to state or from province to province.
*IMPORTANT: Carefully pack item to avoid damage in shipping. Be sure to include proof of
purchase date and to attach tag to item before packing with your name, complete address
and phone number with a note giving purchase information, model number and what you
believe is the problem with the item. We recommend you insure the package (as damage
in shipping is not covered by your Limited Warranty). Mark the outside of your package
“ATTENTION CUSTOMER SERVICE”. We are constantly striving to improve our products,
therefore the specifications contained herein are subject to change without notice.
**THIS WARRANTY IS FOR GERMANY ONLY**

EURO-PRO Operating LLC
180 Wells Avenue Suite 200, Newton MA 02459
United States of America
1-800-798-7398
www.sharkninjamanuals.com
Technical Details
Model number: S3101N***** 11
Input: 1550 Watts
Main unit voltage: 220-240V~, 50/60 Hz.
COPYRIGHT© EURO-PRO OPERATING LLC 2013
PRINTED IN CHINA
Euro-Pro, and Shark are trademarks of Euro-Pro Operating LLC. All
other brand names may be trademarks of their respective owners.
S3101N*****11.E.131211.1
Illustrations may differ from actual product.
IPX4