Siemens SISTORE MX User manual

Fire Safety & Security Products
Siemens Building Technologies
Digital video recorder
SISTORE MX
Installation manual
Software version V2.55 and greater

Liefermöglichkeiten und technische Änderungen vorbehalten.
Data and design subject to change without notice. / Supply subject to availability.
© 2005 Copyright by
Siemens Building Technologies AG
We reserve all rights in this document and in the subject thereof. By acceptance of the document the recipient acknowledges these rights
and undertakes not to publish the document nor the subject thereof in full or in part, nor to make them available to any third party without our
prior express written authorization, nor to use it for any purpose other than for which it was delivered to him.

Thank you for your decision to purchase SISTORE MX. SISTORE MX is a digital
video recording system (DVR) for the surveillance of rooms, premises, buildings,
production workshops, critical public areas or any outdoor areas where security is
important. Recording is possible with up to 32 cameras at the same time. A simul-
taneous display of all cameras for live surveillance is possible at the same time as
recording. Basically the system allows two different operational recording modes
which may also be combined with each other:
Longtime recording analogous to the operation of a standard video recorder,
which however has an option for recording of only motion pictures
Event-triggered recording, that is the recording of alarms with their pre-history
via a ring buffer
In case of event-triggered recording the system is controlled through digital inputs
which can be connected with any form of event triggering sensors. In addition, the
system allows a logical operation of external sensors with an internal digital input.
Motion detection with the connected cameras which then operate as video sensors
is already integrated into the software.
This means that the system is fully customisable and allows a definition of all forms
of alarm scenarios according to date, time, connected periphery, ambient condi-
tions and plausibility routines. External reactions to occurring alarms are controlled
through digital outputs.
SISTORE MX therefore offers the best possible customisation to your application,
both with regard to your various different alarm triggers such as for instance cam-
eras, light barriers etc., and also in case of alarms to control your various external
devices such as for instance sirens, alarm systems, lighting etc. By defining differ-
ent alarm scenarios, you also have the opportunity to adjust the video recording to
the actual surveillance task in question and thereby maximise the performance of
your system.
In addition, SISTORE MX possesses a well-planned user administration. By issu-
ing a total of 10 user rights, it allows for each user to have access to certain func-
tions on an individual basis according to his/her range of tasks; such access may
also be denied to others. This enables you to make the best possible adjustment to
your particular requirements.
Most buttons are provided with easy to understand symbols that are placed at suit-
able points within the window. This allows for intuitive operation of the program.
The delivery includes, free of charge, the SISTORE Player program in addition to
the SISTORE MX program itself. SISTORE Player gives you the capability to re-
play video recordings or exported AVI sequences.
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The delivery also includes SISTORE MX RemoteView. Using SISTORE MX
RemoteView, you have the opportunity to remote access (via LAN or ISDN) the
system in order to revise the recorded videos and to watch camera pictures live.
Here SISTORE MX RemoteView functions as a client accessing SISTORE MX as
a server.
We are confident that this product will meet your expectations. Please do not
hesitate to contact your nearest Siemens subsidiary if you have any further
questions.
About this manual
A complete version of this manual can be found in Adobe Acrobat format (PDF) on
the SISTORE MX CD. This is the most recent version.
All subsequent alterations have been included as far as possible.
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Contents
1About this document ............................................................................50
2Work safety information.......................................................................52
3Compliance notice of FCC ...................................................................57
4SISTORE MX specifications.................................................................58
4.1 Video compression .................................................................................59
4.2 Opto-coupler ...........................................................................................59
5Details for ordering and product models of SISTORE MX ...............60
5.1 Scope of delivery.....................................................................................61
6Getting started with the SISTORE MX ................................................62
6.1 Rack installation......................................................................................62
6.2 Tabletop operation ..................................................................................64
6.3 DIP switch settings..................................................................................64
7SISTORE MX connections and displays.............................................66
7.1 Connections on the back of the device...................................................66
7.1.1 Trigger inputs and digital inputs..............................................................67
7.1.2 Digital outputs .........................................................................................68
7.2 Connections and displays on the front side of the device ......................69
8Prerequisites .........................................................................................70
8.1 Operating system....................................................................................70
8.2 Resolution and file format .......................................................................70
8.3 Get time of Client PC from an NTP Server .............................................71
9Hardware................................................................................................72
9.1 Frame grabber for video capturing..........................................................72
9.2 Switching rate..........................................................................................72
9.3 Optimized connection of cameras...........................................................72
9.4 Hardware watchdog ................................................................................72
10 Software .................................................................................................74
10.1 Server update..........................................................................................74
10.2 Software for installation...........................................................................75
10.3 Software installation................................................................................76
10.4 First login in the system ..........................................................................81
10.5 Change password ...................................................................................81
10.6 Language version of the software...........................................................82
10.7 Changing the language version of the software in Windows XP ............83
10.8 Supplement on using the CD burner.......................................................87
11 Appendix................................................................................................88
11.1 List of figures...........................................................................................88
11.2 List of tables............................................................................................88
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About this document
1 About this document
Disclaimer
This manual has been written with all due care. Its content is updated regularly and
adapted to reflect current information and conditions. However, no guarantee can
be made with regard to the accuracy and completeness of the information pro-
vided.
No liability can be assumed for direct or consequential losses and third-party dam-
ages arising from the purchase of this product. In all cases, liability is limited to the
purchase price of the product.
The information in these operating instructions was up to date at the time of publi-
cation. We reserve the right to make subsequent changes to technical or organiza-
tional details.
Copyright
Copyright 2004 Siemens Building Technologies AG, Fire & Security Products
GmbH & Co. oHG. All rights reserved.
Siemens Building Technologies AG, Fire & Security Products GmbH & Co. oHG,
confers upon the purchaser the right to use the software. The software may not be
copied except for backup purposes.
It is not permitted to reproduce this manual in whole or in part or translate it into
another language without our written consent.
Trademarks
IBM PC is a registered trademark of International Business Machines Corporation.
Microsoft is a registered trademark and Windows a trademark of Microsoft Corpo-
ration.
SISTORE is a trademark of Siemens Building Technologies AG, Fire & Security
Products GmbH & Co. oHG.
All other products or company names referred to explicitly in this manual are men-
tioned only for purposes of identification or description and may be trademarks or
registered trademarks of their respective owners.
Contacting us
If you have questions or suggestions regarding the product or this documentation,
please contact your local SIEMENS representative. You can also visit our Web site
at: http://www.sbt.siemens.com
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About this document
Target readers
Product documentation and operating instructions are designed for persons who
perform particular tasks and have the requisite training and skills for doing so.
Please ensure that you meet the minimum training requirements. We strongly ad-
vise you always to read the safety guidelines and safety notes in the product do-
cumentation.
Reader group Activity Qualification
Installation personnel Assembles and installs the prod-
uct, device or system compo-
nents on site. Performs a general
function check of the system
following installation.
Technical training for building or
electrical installations.
Operational startup personnel Configures the product, device or
system on site to suit customer
requirements. Tests function and
officially releases the product,
device or system for use by the
operator / customer. Finds and
corrects malfunctions and errors.
Has appropriate technical
training with regard to the tasks
and the products, devices or
systems to be put in service
and has completed the courses
for operational startup person-
nel.
Product specialist Programs and configures the
product to meet specific require-
ments of the country and cus-
tomer. Provides support in solving
technical difficulties. Supports all
personnel in resolving product
malfunctions and errors that
occur.
Has appropriate technical
training for the tasks and prod-
uct and has completed the
manufacturer’s training courses
for product specialists.
Operator Performs only the procedures for
proper operation of the product,
device or system.
Has read and understood the
instructions in the documenta-
tion regarding operation. No
particular basic training is
required, although some in-
struction by technical special-
ists may be necessary.
Maintenance personnel Carries out all the maintenance
tasks listed in the product docu-
mentation and checks for correct
system function.
Has technical training appropri-
ate to the tasks and product.
Training courses
Siemens Fire Safety & Security Products provides training courses for all products.
Working and operational safety
The hazards and safety guidelines relevant to the use of the products are de-
scribed in the next chapter. Read the appropriate operating instructions before per-
forming a task.
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Work safety information
2 Work safety information
Meaning of the written warning notices
The severity of a hazard is indicated by the following written warning notices. Ignor-
ing these warnings may lead to the consequences indicated.
DANGER Dangerous situation
Death or severe bodily injury may result.
CAUTION Dangerous situation
Severe bodily injury may result.
WARNING A dangerous situation can occur
Minor injuries may result.
NOTE Technical or operating information
Disregarding this information may lead to damage to the product or property in
the product’s vicinity.
Meaning of the hazard symbols
The nature of the hazard is indicated by icons.
Dangerous situation
Electrical voltage
External voltage
Ground the component before making contact.
Tips and information
Important operating step or action
For example: the system, components or controls must be at zero potential.
National standards
The products are developed and manufactured according to all applicable Euro-
pean safety standards. Any national or local safety standards or laws that apply to
the development, design, installation, operation or disposal of a product must be
adhered to in addition to the instructions in the product documentation.
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Work safety information
Electrical systems
DANGER
Work on electrical systems should only be performed by trained personnel
under the supervision of a certified electrician in accordance with the appropri-
ate regulations.
Disconnect main control systems from the main power supply before performing
maintenance or repair.
Check that no voltage is present on components that have been isolated from
the main power supply in this way.
Use only insulated tools!
Terminals carrying an external voltage supply must be labelled “DANGER – ex-
ternal voltage”.
Power cables to the main device are to be run separately and have a dedicated,
clearly labelled fuse.
Electrical grounding must meet the customary local safety regulations.
Battery connections must never be short-circuited and contact with the housing
must be avoided in all cases.
The appropriate safety measures must be observed when working in explosion
hazard zones.
Installation and setup
– If auxiliary equipment such as a ladder is required for the installation, safe e-
quipment appropriate to the task in hand must be used.
– If devices from third-party firms are to be operated, the responsible person must
be present.
Changes to the product
Changes to the product and the way it is installed require written permission from
Siemens and the local safety agencies responsible for the site where the device is
in operation.
Components and spare parts
Installed components and spare parts must meet the technical specifications of the
manufacturer. The manufacturer’s original spare parts are guaranteed to do so.
Only fuses with the specified characteristics are to be used.
Condition while the system is in use:
Temperature: 5 to 35 °C.
Please avoid direct sun and shock.
Video I/Os that are not connected must be terminated with 75 Ohms.
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Work safety information
Disregarding safety regulations
The products are designed for proper use and are checked before delivery to en-
sure that they are in good working order. Siemens assumes no liability whatsoever
for damages or bodily injuries resulting from misuse or disregard of the instructions
or hazard information in the documentation.
This applies especially in the case of
Personal injury or damage resulting from improper use and/or use for purposes
other than those for which the product is intended
Personal injury or damage resulting from non-observance of the safety informa-
tion in the documentation or on the product (labelling).
Personal injury or damages as a consequence of inadequate maintenance or
failure to perform maintenance.
Important safety notes
CAUTION
To avoid the risk of electrical shock, never remove the housing (or back panel)
of the device. The device contains no parts that can be serviced by the user.
Only qualified personnel should perform maintenance work.
Safety and operating instructions
Read the safety notes and operating instructions before commissioning the de-
vice, and keep this information nearby for reference.
Cleaning
Disconnect the device from the mains supply before cleaning.
Do not use liquid cleaning agents or sprays.
Use a soft, damp cloth for cleaning.
Accessory devices
Do not use accessories that have not been approved by the manufacturer, as
this may lead to fire, electrical shock or injury.
Water and/or moisture
Do not use the device near water and do not allow the device to come in contact
with water.
Objects and liquids
Never insert objects through the openings on the device as you may come into
contact with dangerously high voltages or short-circuit components and cause a
fire or electrical shock. Never pour liquids on the device.
Installation
Do not place the device on an unstable trolley, stand or table. The device may
fall, possibly causing severe injury and severe damage to the device.
Transport
The device must be transported carefully on the mobile base. Abrupt stops, ex-
cessive use of force or uneven surfaces can cause the device and mobile base
to tip over.
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Work safety information
Mains adapter
The device may only be operated with the mains adapter provided. Voltage sup-
ply requirements can be found on the mains adapter. Connect the mains adapter
only to power sources with the specified voltage. Contact your equipment dealer
or local utility company if you are unsure about the available power supply.
Power cable
The power cable and other power connections must be disconnected before
moving the device or performing maintenance.
Storms
Disconnect the device from the mains during storms or if it is to remain idle for
longer periods, and disconnect connected antennae or cabling. This will prevent
damage to the device from lightning or voltage surges in the power grid.
Overload
Do not overload power sockets and extension cords, as this may lead to fire or
electrical shock.
Maintenance
Never attempt to perform maintenance or repairs on the device yourself. Leave
all maintenance work to qualified personnel.
Damage requiring service
If any one of the situations described below occurs, disconnect the device from
the mains and have the requisite maintenance performed by qualified personnel:
– Damage to the power cord or plug.
– Liquids or objects have penetrated the device.
– The device has been exposed to rain or water.
– Adjust only the controls described in the operating instructions if the device
does not perform properly when operated according to the instructions, since
incorrect adjustment of other controls can lead to damage that often requires
extensive service by a qualified technician to restore the device to proper
working order.
– The device has been dropped or the housing is damaged.
– The device shows significant changes in its operating characteristics.
Spare parts
When replacing parts ensure that the spare parts used are those specified by
the manufacturer or ones with the same characteristics as the original parts. Un-
approved replacement parts can lead to fire, electric shock or other dangerous
situations.
Safety check
Ask the maintenance technician to ensure that the device is in good working or-
der after maintenance work is concluded.
Installation
Installation on site should only be performed by qualified personnel and must
comply with local regulations.
Correct batteries
Caution: There is a danger of explosion if the wrong type of battery is used. Dis-
pose of used batteries as instructed.
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Work safety information
Environmental temperature (Tmra)
The maximum environmental temperature recommended for the device by the
manufacturer must be observed.
Excessive operating temperature
If the device is installed in an enclosed rack or a multi-device rack, the operating
temperature of the rack environment can exceed room temperature. Ensure that
the device is installed in an environment that complies with the maximum envi-
ronmental temperature (Tmra) recommended by the manufacturer.
Reduced air flow
The device should be installed in the rack in such a way that the air flow required
for safe operation is not impeded.
Mechanical load
The device should be mounted in the rack in a way that does not result in a dan-
gerous situation due to out-of-balance mechanical loads.
Circuit overload
When connecting the device to the feed circuit, the possible effects of circuit o-
verload on the overload protection and power lines should be considered. In this
regard, please note the rated values specified on the device label.
Proper electrical grounding
Rack-mounted devices must be grounded correctly. Particular care should be
taken that power supply connections are not made directly to the branching cir-
cuit (for example when using multi-way connectors).
Cable length
RS232, USB, audio in/out and power supply cables must not exceed 3 meters
length for EMC reasons.
Conventions
When used for operation according to the UVV (accident prevention regulations for
banks), the SISTORE MX must be installed and configured with observance of BGI
819-7/5 – formerly SP 9.7/5 – (installation guidelines for optical room surveillance
systems).
Important information for observance of "BGI 819-7/5" guidelines
It is not permissible to hide all cameras; this particularly applies to those in the counter area.
Work on the system which interferes with recording may only be carried out when there is no business
at the cash desks, i.e. outside opening hours or immediately after a holdup.
A customized system using Microsoft Windows is used for digital image recording. This system is only
available for the SISTORE MX application software; it cannot be used for other Windows applications.
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Compliance notice of FCC
3 Compliance notice of FCC
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and if not installed and used in accordance with the
Instruction Manual, may cause harmful interference to radio communications. Op-
eration of this equipment in a residential area is likely to cause harmful interfer-
ence, in which case users will be required to correct the interference at their own
expense.
i
CAUTION:
Changes or modifications not expressly approved by the party responsible for compliance could void
the user's authority to operate the equipment.
This class of digital apparatus meets all requirements of the Canadian interference-
causing equipment regulations.
National standards
The products are developed and manufactured according to all applicable Euro-
pean safety standards. Any national or local safety standards or laws that apply to
the development, design, installation, operation or disposal of a product must be
adhered to in addition to the instructions in the product documentation.
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SISTORE MX specifications
4 SISTORE MX specifications
Recording speed up to 100 images per second,
individually configurable for each camera
Video inputs 32 x CCVS (BNC sockets),
1 Vpp / 75 Ohm, 16 software inputs over LAN
Outputs 1 x VGA, 4 x CCVS (BNC sockets)
Trigger inputs 32, Uin: 5 – 24 V, max. 10 mA
Event control event-triggered recording of individual cameras or cam-
era groups with configurable time-slot pattern.
Events: alarm contacts, motion detection, time control,
TCP/IP command
Alarm signalling via monitor connection, digital output, LAN/WAN to Re-
moteView station
Digital inputs 8 for AND operations and system control
Uin: 5 – 24 V, max. 10 mA
Digital outputs 16 Schalt-/Tastausgänge,
Schaltflanke und Zeit einstellbar
Uout 5 – 24 V, max. 50 mA
Interfaces 2 x RS485, 1 x LAN, 4 x USB 2.0 (0.5 A), 1 x SCSI,
1 x VGA, 1 x Audio in, 1 x Mic in, 1 x Audio out,
optionally: S0 interface for ISDN
PC keyboard, mouse keyboard, mouse with USB connection, virtual keyboard
(optional)
Video standard PAL/NTSC
Resolution standard: 352 x 288 pixels,
high resolution: 704 x 288 pixels
Compression M-JPEG,
configurable: variable between 10 and 80 kByte
Text overlay in the video
image
max. 16 characters
Font and background colours freely selectable
Storage media basic unit (E)IDE,
Memory capacity 250/500/750/1000 GB data memory
External storage media via network connection
Display resolution 1024 x 768, 1280 x 1024
Playback individual images, video sequence (replay rate configur-
able between 0.1 to 50 times), forward/backward, pause
(frozen image)
Image search by means of date, time, camera number, recording e-
vent, graphic activity search, logbook, Smartsearch
Video display formats 1x1, 2x2, 1 + 5, 3x3, 2 + 8, 4 + 9, 4x4, 6x6 - 4 (32)
System self-monitoring func-
tion
hardware/software watchdog
Power supply 100 – 240 V, 50 – 60 Hz, approx. 120 W
Power input appliance inlet
Operating temperature 5 – 35 °C
Design embedded
Dimensions (W x H x D) 430 x 87 x 370 mm
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SISTORE MX specifications
4.1 Video compression
Colour resolution Video digitisation is always in YUV 4:2:2 True
Colour Format. Graphical representation on the
VGA card can be in
16-bit mode (Hi-Colour),
24-bit True Colour mode (16.7 million colours) or
32-bit True Colour mode.
Image compression takes place in JPEG format.
Video input up to 32 external composite inputs,
YC signals are not supported
Video output 2 outputs: CVBS,
YC signals are not supported
Video standard PAL, NTSC
Video scanning frequency PAL: 13.5 MHz
NTSC: 13.5 MHz
A/D conversion PAL: 1/50 s (20 ms) per field
NTSC: 1/60 s (16.7 ms) per field
Geometrical
resolution
PAL: 704 x 576 pixel with 2 fields
NTSC: 704 x 480 pixel with 2 fields
4.2 Opto-coupler
Trigger and signal inputs
Number of trigger
and signal inputs
32
Trigger edge Positive or negative
Triggering of interrupts Yes
Voltage range 5 to 24 V DC
Input current 12 mA (typical), polarised
Electrical isolation Up to 2500 V
Digital inputs
Number of digital inputs 16
Triggering of interrupts No
Voltage range 5 to 24 V DC
Input current 12 mA (typical), polarised
Electrical isolation Up to 2500 V
Digital outputs
Number of digital outputs 8
Output current 50 mA (max.), reversible fuse
Electrical isolation Up to 2500 V
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Details for ordering and product models of SISTORE MX
5 Details for ordering and product models of
SISTORE MX
Three models of the SISTORE MX are available:
Type Order No. Designation Weight
MX 16 S24245-F5084-A2 Digital recorder, 16 cameras, 500 GB, LAN 11.0 kg
MX 24 S24245-F5084-A3 Digital recorder, 24 cameras, 500 GB, LAN 11.0 kg
MX 32 S24245-F5084-A4 Digital recorder, 32 cameras, 750 GB, LAN 11.0 kg
Accessories, not included in the delivery!
ISDN module (passive) 2GF4811-8FC For use with
SISTORE MX
0.8 kg
MX interface box S24245-F5092-A1 For connection of cash dispensers and access control pur-
poses
1.2 kg
MXHDE
hard disk expansion kit
250 GByte
2GF4811-8CD For expansion of SISTORE MX Pro V2.35 or higher 0.8 kg
MXHDE
hard disk expansion kit
400 GByte
S24245-B5093-A1 For expansion of SISTORE MX Pro V2.50 or higher 0.8 kg
19“ mounting kit C24245-A12-D2 Mounting parts for 19“ rack 4.0 kg
VGA monitor,
17-inch
2GF3800-8AB Max. resolution 1280 x 1024 pixels, for connection to SIS-
TORE MX
14.3 kg
VGA TFT monitor,
15-inch
2GF3124-8AA
15-inch TFT colour CCTV monitor
6.0 kg
TFT monitor,
17-inch
2GF3125-8AA 17-inch TFT colour CCTV monitor 6.0 kg
Software
8 cameras S24245-P5097-A1 Enabling of another 8 cameras
4 video outputs S24245-P5097-A2 Enabling of 4 video outputs
SCSI S24245-P5097-A3 Enabling of the SCSI interface
The part number will be found on the label on the back of the device.
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Details for ordering and product models of SISTORE MX
5.1 Scope of delivery
SISTORE MX
Mouse
Keyboard
Mains cable
8 x digital I/O connector
CD
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Getting started with the SISTORE MX
6 Getting started with the SISTORE MX
To ensure a continuous recording function, the device must be connected to a UPS (uninterruptible
power supply) system.
If no external VGA monitor is connected, Windows XP will automatically switch to the flat-screen
monitor. To switch back to the external monitor, press Ctr+Alt+F1.
6.1 Rack installation
The 19-inch standard installation kit for SISTORE MX is designed for the network
cabinet type Basis RITTAL TS8 (800 mm wide) from RITTAL. In addition to the
installation kit, two 19-inch profile rails type DK-TS are required.
PLEASE NOTE A distance of at least 85 mm should be maintained from the sides of the rack.
Otherwise the device will shut down automatically due to overheating.
1. Use a screwdriver to remove the feet of the housing.
2. Remove the 2 screws (M4x6) securing the housing cover on the front side of
the device.
3. Attach one of the brackets (installation kit) to the side of the device using the
M4x12 screws. See Fig. 1.
PLEASE NOTE Use only the M4X12 screws which are included in the delivery. Do not use
longer screws as otherwise the device might be damaged.
4. Remove the 2 screws (M4x6) securing the housing cover on the other side of
the device.
5. Attach the second bracket to the other side of the device using the M4x12
screws.
6. Fit the mounting rails into the profile rails of the network cabinet.
7. Insert the M6 captive nuts for securing the device into the profile rails of the
network cabinet.
8. Place the device on the mounting rails and push it into the cabinet.
9. Attach the device to the profile rails of the network cabinet using the four
M6x18 screws and the plastic washers. See Fig. 1.
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Getting started with the SISTORE MX
Fig. 1 SISTORE MX rack installation (top view)
1 Cabinet RITTAL Type TS
2 SISTORE MX
3 Bracket 2RU complete. For MX 19’’ rack installation
4 End-to-end mounting rail 461mm for PS
5 Flat-head screw ISO 7045-M4x12-H-ZN
6 Flat-head screw ISO 7045-M6x18-H-ZN
7 Washer DIN 125-A-6, 4-PA
8 Captive nut M6 with retainers
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Getting started with the SISTORE MX
6.2 Tabletop operation
When operating the SISTORE MX on a tabletop keep the following in mind:
The device must stand by itself.
PLEASE NOTE
There must be 85 mm of free space on the sides of the device. Otherwise the
device will shut down automatically due to overheating.
Pull the power plug and allow the device to cool down. Then restart the
device.
Do not place any objects on top of the device. Do not cover the device.
Do not place the device in direct sunlight.
Do not allow the device to come in contact with fluids of any kind.
No more than three SISTORE MX devices may be stacked.
Observe the limits for operating temperature and relative humidity. See Section 4:
SISTORE MX specifications.
6.3 DIP switch settings
1 to 8 (75 Ohm termination)
1 75 Ohm termination
Dipsw Assignment
1 VIN13
2 VIN14
3 VIN15
4 VIN16
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