SMART SBID8055i-G5-SMP Service manual

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SMARTBoard® 8000i-G5-SMP series
interactive flat panels
ADMINISTRATOR’S GUIDE
FOR MODEL SBID8055i-G5-SMP

smarttech.com/kb/170814
Product registration
If you register your SMART product, we’ll notify you of new features and software upgrades.
Register online at smarttech.com/registration.
Keep the following information available in case you need to contact SMARTSupport.
Serial number:
Date of purchase:
Licenses
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or registered trademarks of HDMI Licensing LLC in the United
States and other countries.
Trademark notice
SMARTBoard, SMARTInk, SMARTMeetingPro, DViT, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of
SMARTTechnologiesULC in the U.S. and/or other countries. All third-party product and company names may be trademarks of their respective owners.
Copyright not ice
© 2015SMARTTechnologiesULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or
translated into any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to change
without notice and does not represent a commitment on the part of SMART.
This product and/or use thereof covered by one or more of the following U.S. patents.
www.smarttech.com/patents
01/2015

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Important information
WARNING
lFailure to follow the installation instructions shipped with your SMART product could result in
personal injury and product damage which may not be covered by your warranty.
lDo not open or disassemble the SMART product. You risk electrical shock from the high
voltage inside the casing. Opening the casing also voids your warranty.
lDo not stand (or allow children to stand) on a chair to touch the surface of your SMART
product. Rather, mount the product at the appropriate height.
lTo reduce the risk of fire or electric shock, do not expose the SMART product to rain or
moisture.
lIf your SMART product requires replacement parts, make sure the service technician uses
replacement parts specified by SMARTTechnologies or parts with the same characteristics
as the original.
lEnsure that any cables extending across the floor to your SMART product are properly
bundled and marked to avoid a trip hazard.
lDo not insert objects inside the cabinet ventilation holes, because they could touch
dangerous voltage points and cause electric shock, fire or product damage which may not
be covered by your warranty.
lDo not place any heavy objects on the power cable. Damage to the cable could cause
shock, fire or product damage which may not be covered by your warranty.
lUseonly extension cords and outlets into which this product’s polarized plug can be fully
inserted.
lUse the power cable provided with this product. If a power cable is not supplied with this
product, please contact your supplier. Use only power cables that match the AC voltage of
the power outlet and that comply with your country’s safety standards.
lIf the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass
fragments with care when disposing of them.
lDo not move or mount the interactive flat panel by connecting rope or wire to its handles.
Because the interactive flat panel is heavy, rope, wire or handle failure could lead to
personal injury.

IMPORTANT INFORMATION
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lUse only VESA®-approved mounting hardware.
lDisconnect all power cables for your interactive flat panel from the wall outlet and seek
assistance from qualified service personnel when any of the following occurs:
oThe power cable or plug is damaged
oLiquid is spilled into the interactive flat panel
oObjects fall into the interactive flat panel
oThe interactive flat panel is dropped
oStructural damage such as cracking occurs
oThe interactive flat panel behaves unexpectedly when you follow operating
instructions
CAUTION
lBefore you clean your SMART product, shut down or disconnect the computer. Otherwise,
you may scramble the desktop icons or inadvertently activate applications when you wipe
the screen.
lAvoid setting up and using the SMART product in an area with excessive levels of dust,
humidity and smoke.
lMake sure an electrical socket is near your SMART product and remains easily accessible
during use.
lThe external power supply needs to meet the Limited Power Source (LPS) requirements of
CSA/UL/IEC/EN 60950-1, when required.
lThis SMART product should be used only with European TN and TT power distribution
systems.
It is not suitable for older, IT-type power distribution systems found in some European
countries. “This system (IT-type) is widely used isolated from earth, in some installations in
France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral
not distributed, at 230V line-to-line.” (IEC 60950:1999)
Contact qualified personnel if you’re uncertain of the type of power system available where
you’re installing your SMART product.
lThe accessory slot is for use with SMART accessories only. The slot’s maximum available
power is 60 W. The slot is not a limited power source. To reduce the risk of fire, ensure
accessories connecting to the slot satisfy the fire enclosure requirements of IEC 60950-1.

IMPORTANT INFORMATION
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lYou must connect the USB cable that came with your interactive flat panel to a computer
that has a USB compliant interface and that bears the USB logo. In addition, the USB source
computer must be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or
UL Mark(s) for CSA/UL 60950. This is for operating safety and to avoid damage to the
interactive flat panel.
IMPORTANT
lThe following are the power requirements for your interactive flat panel:
90V to 240V AC, 50 Hz to 60 Hz, 122 W
lFor additional requirements and other information, refer to your interactive flat panel’s
specifications (see Resources for decision makers on page8).

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Contents
Important information i
Chapter 1: Welcome 1
About this guide 1
About your interactive flat panel 2
About SMART software 7
Resources for administrators 8
Resources for others 8
Chapter 2: Mounting your interactive flatpanel 9
Before mounting your interactive flat panel 9
Choosing a location 10
Choosing a height 11
Chapter 3: Connecting power and devices 13
Connector panel 14
Connecting power 15
Connecting the roomcomputer 15
Connecting cables for a guest laptop 16
Connecting external speakers 16
Using the USB receptacle 16
Chapter 4: Setting up your interactive flatpanel and the roomcomputer 17
Turning on your interactive flat panel and the room computer for the first time 17
Installing SMART software 18
Running the connection wizard 18
Chapter 5: Maintaining your interactiveflatpanel 19
Resetting your interactiveflatpanel 19
Maintaining your interactive flat panel software and firmware 20
Maintaining your interactive flat panel hardware 23
Removing and transporting your interactiveflatpanel 26
Chapter 6: Troubleshooting 29
Locating the interactive flat panel serial number 29
Resolving common issues using the indicator light 29
Resolving presence detection issues 30
Resolving image issues 30
Resolving touch issues 31
Resolving connected computer issues 31

CONTENTS
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Using the SMARTConnectionWizard 33
Using SMARTBoard Diagnostics 34
Appendix A: Using the on-screen display menu 35
Changing settings in the on-screen display menu 35
On-screen display menu options 36
Appendix B: Remotely managing your interactiveflatpanel 41
Connecting and configuring a roomcontrolsystem 41
Power modes 43
Room control system programming commands and responses 43
Commands 45
Appendix C: Hardware environmental compliance 51
Waste Electrical and Electronic Equipment (WEEE) 51
More information 51
Index 53

Chapter 1
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Chapter 1: Welcome
About this guide 1
About your interactive flat panel 2
Specifications 2
Features 2
Components 3
Screen 4
Cameras and reflective tape channel 4
Front control panel 5
Pens with erasers 6
Presence detection sensor 6
Speakers 6
OPS slot and I/O extension module 7
About SMART software 7
Resources for administrators 8
Training 8
Support center and knowledge base 8
Resources for others 8
Resources for decision makers 8
Resources for installers 8
Resources for users 8
This chapter introduces you to your SMARTBoard® interactive flat panel and this guide.
About this guide
This guide explains how to set up and maintain your interactive flat panel. It includes the following
information:
lHow to mount your interactive flat panel
lHow to connect power and devices
lHow to set up your interactive flat panel

CHAPTER 1
WELCOME
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lHow to maintain your interactive flat panel for years of use
lHow to troubleshoot issues with your interactive flat panel
In addition, this guide includes information on your interactive flat panel’s on-screen display menu
and remote management support.
This guide is intended for individuals who are responsible for installing and maintaining interactive
flat panels in their organizations. Other documentation and resources are available for individuals
who use interactive flat panels.
About your interactive flat panel
Your SMARTBoard® interactive flat panel features SMART’s proprietary DViT®
(DigitalVisionTouch) technology on an LCD screen with e-LED backlight.
Specifications
Refer to your interactive flat panel’s specifications for detailed technical information, including
product dimensions and weights (see Resources for decision makers on page8).
Features
Your interactive flat panel includes the following features:
Feature Description
Touch support You can do everything on your interactive flat panel that you can
do at your computer—open and close applications, meet with
others, create new documents or edit existing ones, visit websites,
play and manipulate videos, and so on—by touching the interactive
flat panel’s surface.
You can use an array of gestures within applications, including
panning, scaling, rotating and zooming in and out.
The interactive flat panel’s support for at least four simultaneous
touches enables you and other users to interact with objects on the
screen at the same time.
Writing and drawing
support
You can write over any application in digital ink using one of the
supplied pens, and then erase the digital ink using the eraser on the
pen or your palm.
You and another writer can write or draw digital ink on the screen at
the same time. The Pen ID feature enables you to assign different
ink appearances to each pen.
Audio support Your interactive flat panel includes integrated speakers for
presenting audio from connected input sources.

CHAPTER 1
WELCOME
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Components
Your interactive flat panel consists of the following components:
No. Name More information
Pictured
1 Screen Page4
2 Cameras and reflective tape channel Page4
3 Front control panel Page5
4 Pen with eraser (×2) Page6
5 Presence detection sensor Page6
Not pictured
6 Speakers Page6
7 Connector panel Page14
8 Menu control panel Page35
9 USB receptacle Page16
10 Accessory slot and I/O extension module Page35

CHAPTER 1
WELCOME
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Screen
The following are the screen specifications for the SMARTBoard 8055i-G5-SMP interactive flat
panel:
Specification Value
Diagonal 54 1/2" (138.4 cm)
Width 47 5/8" (121 cm)
Height 26 3/4" (68 cm)
Aspect ratio 16:9
For information on cleaning the screen, see Cleaning the screen on page24.
Cameras and reflective tape channel
In the corners of the screen, there are cameras that track finger and pen positions across the
screen. The screen is bordered by a channel that contains reflective tape.
For information on cleaning the camera windows and reflective tape, see Cleaning the screen on
page24.
CAUTION
lKeep the reflective tape dry.
lDo not remove or damage the reflective tape.
IMPORTANT
lDo not attach items such as adhesive notes to the screen because they will interfere with
the cameras.
lDo not place anything in the channel because it will interfere with the cameras.

CHAPTER 1
WELCOME
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Front control panel
The front control panel contains the Standby, Input Select, Mute and volume control buttons.
No. Name
1 Standby button
2 Input Select button
3Mute button
4 Volume decrease
5 Volume increase
IMPORTANT
If there is a film over the front control panel, remove the film before using the front control panel.
In normal operation, all buttons are white.
The Standby button also functions as an indicator light:
Indicator light Interactive flat panel status Troubleshooting
Off Not receiving power Confirm the interactive flat panel’s power
cable is connected to the power outlet
(see page15).
Flick the power switch to the ON (I)
position (see page17).
Solid amber DPMS (power management)
mode
Press the Standby button to exit
DPMSmode.
Slowly flashing
amber
Standby mode Press the Standby button to exit
Standby mode.
Flashing amber No USB connection from the
connected computer
Verify your connections (see page15).
Slowly flashing
white
SMARTBoard service not
running on the connected
computer
Ensure that SMARTProductDrivers is
installed and that the SMARTBoard
service is running.
Solid white Normal operation [N/A]

CHAPTER 1
WELCOME
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Pens with erasers
Your interactive flat panel comes with two pens with erasers attached.
The bottom bezel of the interactive flat panel includes magnetic holders for the pens. Removing a
pen from the holders activates it and enables you to either draw or erase digital ink.
CAUTION
When returning the pen to the magnetic holder, ensure that it is centered in its holder to prevent
it from falling and potentially being damaged.
Presence detection sensor
Your interactive flat panel has a presence
detection sensor on its bottom bezel that
can detect people up to 16' (5 m) away
when the interactive flat panel is in
Standby mode.
If the sensor detects people in the room,
the interactive flat panel turns on and
displays a welcome screen. Touching the
screen activates the interactive flat panel.
If the sensor doesn’t detect people in the
room for a specified period of time, the
interactive flat panel returns to Standby mode.
NOTES
lFor information on cleaning the presence detection sensor, see Cleaning the presence
detection sensor on page25.
lPresence detection settings can be changed with the on-screen display menu. For more
information, see Proximity on page38.
Speakers
Your interactive flat panel includes two 10 W integrated side firing speakers.
You can connect external speakers if desired (see Connecting external speakers on page16).

CHAPTER 1
WELCOME
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OPS slot and I/O extension module
The I/O extension module is a module that you can install in the accessory slot located on the back
of your interactive flat panel. When installed, the I/O extension module enables you to connect a
guest laptop to your interactive flat panel using USB and HDMI® cables (see Connecting cables for
a guest laptop on page16).
CAUTION
The accessory slot is for use with SMART accessories only. The slot’s maximum available power
is 60 W. The slot is not a limited power source. To reduce the risk of fire, ensure accessories
connecting to the slot satisfy the fire enclosure requirements of IEC 60950-1.
About SMART software
You can install the following SMART software on the computers connected to your interactive flat
panel to take full advantage of the interactive flat panel’s features:
Software Description
SMARTProductDrivers SMARTProductDrivers enables connected computers to detect
input from your interactive flat panel.
SMARTInk™ SMARTInk enables you to write and draw in digital ink over open
applications, files, folders, websites and any other open window on
your computer. When you write outside the open windows on your
computer, a SMARTInk Note appears and you can write inside the
note.
When you open an application that has its own ink tools, you can
turn off SMARTInk, and then use the application’s ink tools to write
in the content.
SMARTMeetingPro®
software
SMARTMeetingPro software enables you to use your interactive
flat panel in a meeting room.
You can write or draw on a digital whiteboard, present content on
your desktop and connect to individuals and other meeting rooms
using integrated conferencing software.

CHAPTER 1
WELCOME
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Resources for administrators
In addition to this guide, there are other resources for administrators.
Training
The SMART training website (smarttech.com/trainingforbusiness) includes an extensive library of
training resources you can refer to when learning how to set up maintain your interactive flat panel.
Support center and knowledge base
The Support center (smarttech.com/support) contains a library of documents, including this guide,
and a knowledge base that you can search when troubleshooting issues.
Resources for others
SMART provides resources for decision makers, installers and users as well as administrators.
Resources for decision makers
Decision makers can refer to the SMARTBoard 8055i-G5-SMP interactive flat panel specifications
(smarttech.com/kb/170815) for detail information on the interactive flat panel.
Resources for installers
Installers can refer to the installation instructions included with your interactive flat panel when
installing the product. If installers have misplaced these installation instructions, they can download
a PDF version from smarttech.com/kb/170810.
Resources for users
Users can refer to the SMARTMeetingPro software Help for information on using the software with
the interactive flat panel. To open the Help, users can select Help > Contents in Whiteboard mode.

Chapter 2
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Chapter 2: Mounting your interactive flatpanel
Before mounting your interactive flat panel 9
Choosing a location 10
Choosing a height 11
To mount your interactive flat panel on a wall, you require a team of professional installers.
This chapter is intended for installers. Installers should read this chapter along with the installation
instructions included with the interactive flat panel before they mount the interactive flat panel.
WARNING
Improper mounting of your interactive flat panel can result in personal injury and product
damage.
Before mounting your interactive flat panel
Do the following before mounting your interactive flat panel:
lReview the environmental requirements in the interactive flat panel’s specifications (see
Resources for decision makers on page8).
lSave all product packaging so that it’s available if you need to transport the interactive flat
panel. If the original packaging isn’t available, you can purchase new product packaging from
your authorized SMART reseller (smarttech.com/where).
lRefer to local building codes to ensure the wall can support the weight of the interactive flat
panel (106lb.(48.2kg)) and mounting equipment.
lUse a standard VESA 400 mm × 400 mm mounting plate (not included) to mount the
interactive flat panel on a wall.

CHAPTER 2
MOUNTING YOUR INTERACTIVE FLATPANEL
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lUse M8 screws to fasten the wall bracket.
Screw length 20 mm + x mm < M8 < 45 mm + xmm
where x is the total thickness of the wall bracket and washer
Fasten force 97.36–177.01 in-lb. (11–20 N·m)
CAUTION
Do not over-tighten the screws.
NOTE
SMART recommends M8 × 30 mm mounting screws for standard installations where the
total wall mount bracket and washer thickness is less than 7 mm.
lBecause the receptacles might not be easily accessible after the installers mount the
interactive flat panel, consider connecting cables for power, computers and other devices
while the interactive flat panel is still in its packaging (see Connecting power and devices on
page13).
lBefore turning on the interactive flat panel for the first time, clean the camera windows and
reflective tape following the instructions in Cleaning the camera windows and reflective tape
on page24.
Choosing a location
Do the following when choosing a location for the interactive flat panel:
lDo not install the interactive flat panel in a location where a door or gate could hit it.
lDo not install the interactive flat panel in an area where it will be subjected to strong vibrations
or dust.
lChoose a location that’s far from bright light sources, such as windows and strong overhead
lighting. IR lighting can cause issues with the performance of the cameras and can lead to
unintentional or missed touches.
lDo not install the interactive flat panel near where the main power supply enters the building.
lEnsure adequate ventilation or provide air conditioning around the interactive flat panel so
that heat can flow away from the unit and the mounting equipment.
lIf you mount the interactive flat panel in a recessed area, leave at least 4" (10 cm) of space
between the interactive flat panel and the recessed walls to enable ventilation and cooling.

CHAPTER 2
MOUNTING YOUR INTERACTIVE FLATPANEL
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Choosing a height
Consider the general height of the user community
when you choose the height for the interactive flat
panel.