SMART SBID8055i-G5-SMP Service manual

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SMARTBoard® 8000i-G5-SMP series
interactive flat panels
ADMINISTRATOR’S GUIDE
FOR MODEL SBID8055i-G5-SMP

smarttech.com/kb/170814
Product registration
If you register your SMART product, we’ll notify you of new features and software upgrades.
Register online at smarttech.com/registration.
Keep the following information available in case you need to contact SMARTSupport.
Serial number:
Date of purchase:
Licenses
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or registered trademarks of HDMI Licensing LLC in the United
States and other countries.
Trademark notice
SMARTBoard, SMARTInk, SMARTMeetingPro, DViT, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of
SMARTTechnologiesULC in the U.S. and/or other countries. All third-party product and company names may be trademarks of their respective owners.
Copyright not ice
© 2015SMARTTechnologiesULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or
translated into any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to change
without notice and does not represent a commitment on the part of SMART.
This product and/or use thereof covered by one or more of the following U.S. patents.
www.smarttech.com/patents
01/2015

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Important information
WARNING
lFailure to follow the installation instructions shipped with your SMART product could result in
personal injury and product damage which may not be covered by your warranty.
lDo not open or disassemble the SMART product. You risk electrical shock from the high
voltage inside the casing. Opening the casing also voids your warranty.
lDo not stand (or allow children to stand) on a chair to touch the surface of your SMART
product. Rather, mount the product at the appropriate height.
lTo reduce the risk of fire or electric shock, do not expose the SMART product to rain or
moisture.
lIf your SMART product requires replacement parts, make sure the service technician uses
replacement parts specified by SMARTTechnologies or parts with the same characteristics
as the original.
lEnsure that any cables extending across the floor to your SMART product are properly
bundled and marked to avoid a trip hazard.
lDo not insert objects inside the cabinet ventilation holes, because they could touch
dangerous voltage points and cause electric shock, fire or product damage which may not
be covered by your warranty.
lDo not place any heavy objects on the power cable. Damage to the cable could cause
shock, fire or product damage which may not be covered by your warranty.
lUseonly extension cords and outlets into which this product’s polarized plug can be fully
inserted.
lUse the power cable provided with this product. If a power cable is not supplied with this
product, please contact your supplier. Use only power cables that match the AC voltage of
the power outlet and that comply with your country’s safety standards.
lIf the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass
fragments with care when disposing of them.
lDo not move or mount the interactive flat panel by connecting rope or wire to its handles.
Because the interactive flat panel is heavy, rope, wire or handle failure could lead to
personal injury.

IMPORTANT INFORMATION
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lUse only VESA®-approved mounting hardware.
lDisconnect all power cables for your interactive flat panel from the wall outlet and seek
assistance from qualified service personnel when any of the following occurs:
oThe power cable or plug is damaged
oLiquid is spilled into the interactive flat panel
oObjects fall into the interactive flat panel
oThe interactive flat panel is dropped
oStructural damage such as cracking occurs
oThe interactive flat panel behaves unexpectedly when you follow operating
instructions
CAUTION
lBefore you clean your SMART product, shut down or disconnect the computer. Otherwise,
you may scramble the desktop icons or inadvertently activate applications when you wipe
the screen.
lAvoid setting up and using the SMART product in an area with excessive levels of dust,
humidity and smoke.
lMake sure an electrical socket is near your SMART product and remains easily accessible
during use.
lThe external power supply needs to meet the Limited Power Source (LPS) requirements of
CSA/UL/IEC/EN 60950-1, when required.
lThis SMART product should be used only with European TN and TT power distribution
systems.
It is not suitable for older, IT-type power distribution systems found in some European
countries. “This system (IT-type) is widely used isolated from earth, in some installations in
France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral
not distributed, at 230V line-to-line.” (IEC 60950:1999)
Contact qualified personnel if you’re uncertain of the type of power system available where
you’re installing your SMART product.
lThe accessory slot is for use with SMART accessories only. The slot’s maximum available
power is 60 W. The slot is not a limited power source. To reduce the risk of fire, ensure
accessories connecting to the slot satisfy the fire enclosure requirements of IEC 60950-1.

IMPORTANT INFORMATION
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lYou must connect the USB cable that came with your interactive flat panel to a computer
that has a USB compliant interface and that bears the USB logo. In addition, the USB source
computer must be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or
UL Mark(s) for CSA/UL 60950. This is for operating safety and to avoid damage to the
interactive flat panel.
IMPORTANT
lThe following are the power requirements for your interactive flat panel:
90V to 240V AC, 50 Hz to 60 Hz, 122 W
lFor additional requirements and other information, refer to your interactive flat panel’s
specifications (see Resources for decision makers on page8).

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Contents
Important information i
Chapter 1: Welcome 1
About this guide 1
About your interactive flat panel 2
About SMART software 7
Resources for administrators 8
Resources for others 8
Chapter 2: Mounting your interactive flatpanel 9
Before mounting your interactive flat panel 9
Choosing a location 10
Choosing a height 11
Chapter 3: Connecting power and devices 13
Connector panel 14
Connecting power 15
Connecting the roomcomputer 15
Connecting cables for a guest laptop 16
Connecting external speakers 16
Using the USB receptacle 16
Chapter 4: Setting up your interactive flatpanel and the roomcomputer 17
Turning on your interactive flat panel and the room computer for the first time 17
Installing SMART software 18
Running the connection wizard 18
Chapter 5: Maintaining your interactiveflatpanel 19
Resetting your interactiveflatpanel 19
Maintaining your interactive flat panel software and firmware 20
Maintaining your interactive flat panel hardware 23
Removing and transporting your interactiveflatpanel 26
Chapter 6: Troubleshooting 29
Locating the interactive flat panel serial number 29
Resolving common issues using the indicator light 29
Resolving presence detection issues 30
Resolving image issues 30
Resolving touch issues 31
Resolving connected computer issues 31

CONTENTS
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Using the SMARTConnectionWizard 33
Using SMARTBoard Diagnostics 34
Appendix A: Using the on-screen display menu 35
Changing settings in the on-screen display menu 35
On-screen display menu options 36
Appendix B: Remotely managing your interactiveflatpanel 41
Connecting and configuring a roomcontrolsystem 41
Power modes 43
Room control system programming commands and responses 43
Commands 45
Appendix C: Hardware environmental compliance 51
Waste Electrical and Electronic Equipment (WEEE) 51
More information 51
Index 53

Chapter 1
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Chapter 1: Welcome
About this guide 1
About your interactive flat panel 2
Specifications 2
Features 2
Components 3
Screen 4
Cameras and reflective tape channel 4
Front control panel 5
Pens with erasers 6
Presence detection sensor 6
Speakers 6
OPS slot and I/O extension module 7
About SMART software 7
Resources for administrators 8
Training 8
Support center and knowledge base 8
Resources for others 8
Resources for decision makers 8
Resources for installers 8
Resources for users 8
This chapter introduces you to your SMARTBoard® interactive flat panel and this guide.
About this guide
This guide explains how to set up and maintain your interactive flat panel. It includes the following
information:
lHow to mount your interactive flat panel
lHow to connect power and devices
lHow to set up your interactive flat panel

CHAPTER 1
WELCOME
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lHow to maintain your interactive flat panel for years of use
lHow to troubleshoot issues with your interactive flat panel
In addition, this guide includes information on your interactive flat panel’s on-screen display menu
and remote management support.
This guide is intended for individuals who are responsible for installing and maintaining interactive
flat panels in their organizations. Other documentation and resources are available for individuals
who use interactive flat panels.
About your interactive flat panel
Your SMARTBoard® interactive flat panel features SMART’s proprietary DViT®
(DigitalVisionTouch) technology on an LCD screen with e-LED backlight.
Specifications
Refer to your interactive flat panel’s specifications for detailed technical information, including
product dimensions and weights (see Resources for decision makers on page8).
Features
Your interactive flat panel includes the following features:
Feature Description
Touch support You can do everything on your interactive flat panel that you can
do at your computer—open and close applications, meet with
others, create new documents or edit existing ones, visit websites,
play and manipulate videos, and so on—by touching the interactive
flat panel’s surface.
You can use an array of gestures within applications, including
panning, scaling, rotating and zooming in and out.
The interactive flat panel’s support for at least four simultaneous
touches enables you and other users to interact with objects on the
screen at the same time.
Writing and drawing
support
You can write over any application in digital ink using one of the
supplied pens, and then erase the digital ink using the eraser on the
pen or your palm.
You and another writer can write or draw digital ink on the screen at
the same time. The Pen ID feature enables you to assign different
ink appearances to each pen.
Audio support Your interactive flat panel includes integrated speakers for
presenting audio from connected input sources.