SMART KAPP IQ Installation guide

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1 smarttech.com/kb/170954
Frequently asked questions
You can use the SMARTkappiQ™ board to collaborate with others in a simple but powerful
way. This document answers a number of frequently asked questions about the
SMARTkappiQ board.
NOTE
For more information about the board, see the SMARTkappiQ board user’sguide
(smarttech.com/kb/170812).
General
Where can I find purchasing information for the board?
Visit smartkapp.com/store for complete information on price, availability and where to buy a
board.
Where can Ifind more information about the board?
Visit smartkapp.com/support to find additional information such as product specifications,
install guides and user’s guides.
Is the board mobile? Can I move it?
You can install a SMARTkappiQ board in most environments and make it mobile by mounting
it on a SMARTMobileStand (smarttech.com/kb/131862). This enables you to move the board
more easily.
What type of mounting plate should Iuse to mount my board to a
wall?
You can use either a standard VESA 400 mm x 400 mm mounting plate or a SMART wall stand
kit (WSK-SINGLE) to install your board on a wall. All wall mounts are sold separately. For more
information on installing your board, see the SMART kapp iQ user’s guide
(smarttech.com/kb/170812). For more details and purchasing information for the SMART wall
stand kit, see the specifications (smarttech.com/kb/170526).

FREQUENTLY ASKED QUESTIONS
GENERAL
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How many pens are included with the board, and can I buy
replacement pens?
The SMARTkappiQ board comes with a black pen and a red pen. You can purchase
replacement pens from the Store for SMARTParts (seesmarttech.com/Support/PartsStore).
SMARTkapp app
Which mobile devices and operating systems are compatible with
the app?
You can use the SMARTkapp app on the following devices and operating systems:
Device type Requirements
Apple liOS 8.1 or later operating system software
l50 MB of storage
liPhone 4S or later
lThird generation iPad or later
lFirst generation iPad mini or later
lFifth generation iPodtouch or later
Android lAndroid 4.4.4 (KitKat) or later operatingsystem
l50 MB of storage (internal or SDcard)
l1024 MB of RAM
l720p or better screen resolution
lBluetooth 2.1 + EDR
l3 megapixel or better rear-facing camera (recommended)
What languages does the SMARTkapp app support?
Currently, the SMARTkapp app supports the following languages:
lEnglish
lGerman
lFrench
lSpanish
lChinese
In what file formats can I save snapshots?
The SMARTkapp app can save snapshots as JPEG or PDF files.
What is the typical file size of a snapshot?
Snapshots are small files, typically less than 30 KB.

FREQUENTLY ASKED QUESTIONS
GENERAL
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How many users can join a session?
Up to 250 users can join a shared session.
Connecting
Does the board require an Internet connection?
The board doesn’t require access to the Internet (wired or wireless). The mobile device that
connects to the board requires Wi-Fi® or a mobile data plan to share a board session and to
share snapshots to the Evernote® service or other cloud services.
How do I connect my mobile device to the board?
It’s easy to connect your mobile device to the board. Simply scan the board’s QR code (iOS or
Android™ mobile devices ) or tap the NFC tag (Android mobile devices only) to initiate a
Bluetooth® connection.
NOTE
Currently, you are unable to connect the board to an iPhone 6 using the mobile device’s NFC
support.
Can I connect a computer to the board?
The board connects directly to the SMARTkapp app through Bluetooth using an iOS or
Android mobile device. After you capture snapshots on a mobile device or on a USB drive,
you can transfer the snapshots to a computer.
Can I connect multiple boards together?
If another user is viewing your session in the SMARTkapp app on a mobile device, he or she
can connect to another SMARTkappiQ board and view and interact with the session on the
board.
Can other users write and erase notes in my session?
When you share a SMARTkappiQ board session with other users, the other users can write
and erase notes in your session from the SMARTkapp app, the SMARTkapp browser-based
viewer or, as noted above, from another SMARTkappiQ board.

FREQUENTLY ASKED QUESTIONS
GENERAL
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Security
The board saves data to a cloud-based service. Isn’t the cloud a
scary place where people can steal data?
SMART helps protect your sensitive information in the kappboard.com cloud service by using
only encrypted communication protocols (HTTPS) and removes it as soon as you stop sharing.
These measures are in addition to industry-standard security best practices.
What prevents someone from intercepting content from a board?
When a user connects to a board, a connection icon indicates that a device is connected. Only
one mobile device can connect to a board at a time. The board uses only encrypted protocols
to communicate over Bluetooth (in addition to what Bluetooth itself provides), effectively
reducing the risk of data interception in the air.
After I erase ink on the board, can someone connect a mobile
device and see information I’ve already erased?
When you erase ink on the board’s surface, the ink is permanently removed from the board’s
memory. Only the remaining ink that’s visible on the board is synchronized with connected
mobile devices.
NOTE
For more details about SMARTkapp’s security features, see
onlinehelp.smarttech.com/kappsecurity.
Contact support
Have a question that’s not listed here? Visit smartkapp.com/support and fill out the support
form located at the bottom of the page to get assistance.
smartkapp.com
smartkapp.com/support
© 2016SMARTTechnologiesULC. All rights reserved. SMARTBoard, kapp, smarttech, the SMART logo and all SMART taglines are trademarks or
registered trademarks of SMARTTechnologiesULC in the U.S. and/or other countries. Android and GooglePlay are trademarks of Google Inc. The
Bluetooth word mark is owned by the Bluetooth SIG, Inc., and any use of such marks by SMARTTechnologiesULC is under license. All other third-party
product and company names may be trademarks of their respective owners. Contents are subject to change without notice. 02/2016.