Snom 100 Use and care manual

Administrator

Manual

snom 100

Version V1.14

snom Administrator Manual V1.14

1. Edition 2003

This document is supplied by snom technology AG for information purposes only

to licensed users of the snom phone and is supplied on an “AS IS” basis, that is,

without any warranties whatsoever, express or implied.

Information in this document is subject to change without notice and does not

represent any commitment on the part of snom technology AG. The product

described in this document is furnished under a license agreement and may be

used only in accordance with the terms of that license agreement. It is against

the law to copy or use this product except as speci cally allowed in the license.

No part of this document may be reproduced, republished or retransmitted in

any form or by any means whatsoever, whether electronically or mechanically,

including, but not limited to, by way of photocopying, recording, information

recording or through retrieval systems, without the express written permission of

snom technology AG.

snom technology AG • 3

Foreword

Congratulations on the purchase of your snom 100 Voice over IP

telephone!

Telephony is part of our every day life. Over a period of more

than 100 years a communication form has evolved which we feel cannot

be dismissed. In spite of the new technology base of the snom 100 most

of its look and feel will be very familiar and intuitive to you.

On the other hand, the world of the Internet opens a whole range

of new possibilities. A lot of users are using web browsers and own one or

more email accounts. They will  nd it easy to manage the phone via its

web interface or to make a call to “sip:[email protected]” for example.

We are con dent that the developments in the computer industry

will follow suit in the telecom world.

VoIP is not only about transporting speech over data networks.

It is about interoperability and breaking up a vertical market as well as

streamlining business processes by seamlessly integrating the telephone

into the computer networks and applications. With its technical  exibility,

our commitment to all open and relevant standards and our cooperation

with other vendors of the VoIP industry, the snom 100 represents a safe

investment for the future.

Now, we wish you a pleasurable experience in the VoIP world.

snom technology AG

4

• Table of Contents

[ S N O M A D M I N I S T R A T O R M ANUAL V1.14 ]

snom technology AG • 5

Table of Contents

Foreword

...............................................................

.....

3

Quickstart

...............................................................

...

7

Booting

...............................................................

......................

7

Selecting the language

...............................................................

7

Registration

...............................................................

................

9

H.323

...............................................................

..........................

9

SIP

...............................................................

..............................

11

Logon

...............................................................

.......

15

Mobility

...............................................................

....................

16

Logon Wizard

...............................................................

............

16

snom menu

...............................................................

..............

17

DND Mode on/off

...............................................................

..................................................

18

Add User

...............................................................

.............

19

Logoff User

...............................................................

.....

20

Logoff All

...............................................................

............

20

User Mode/Administrator Mode

...............................................................

.......

21

Reboot

...............................................................

...................

21

Administration

.........................................................

23

Phone settings setup

...............................................................

..

24

Updating the software

...............................................................

24

Setting the Network Identity

......................................................

24

Installing DHCP

...............................................................

........................................................

25

What is LDAP?

...............................................................

..........

25

Settings

...............................................................

.....

27

Settings via Phone Display

.........................................................

28

Settings via Browser

...............................................................

..

30

Options

...............................................................

...................

31

Redirection

...............................................................

......

31

Base

...............................................................

..........................

32

6

• Table of Contents

[ S N O M A D M I N I S T R A T O R M ANUAL V1.14 ]

SIP Lines

...............................................................

............

34

SIP Stack

...............................................................

...........

35

SIP Authentication

...............................................................

..............................................

38

H.323

...............................................................

......................

38

Codecs and DTMF

...............................................................

Codecs and DTMF...............................................................

Codecs and DTMF

...............................................................

.................................................

42

Network Base

...............................................................

.............................................................

43

Network Advanced

...............................................................

..............................................

45

Miscellaneous Pre xes

...............................................................

...................................

48

Miscellaneous PBX Codes

...............................................................

..........................

49

Miscellaneous Auto Answer

...............................................................

....................

51

Administrator Mode

...............................................................

...........................................

52

Reset Values

...............................................................

.

52

Appendix

...............................................................

...

53

Standard Conformance

..............................................................

54

Index

...............................................................

........

55

snom technology AG • 7

1

Quickstart

Booting

If your network administrator or internet service provider

installed your phone, you will see how the phone connects to the network

and maybe conducts a software update, if one is available. After it has

booted, it enters the idle state. When this state has been reached and

the date of the phone is set to a year later or equal to 2002 a clock is

displayed on the right hand side of the display. If the clock is not displayed

the date and time of the phone are not set properly.

In case the phone does not reach this operation mode you should

refer to the next chapter.

Selecting the

language

The language is set to English by default. In order to change it,

press the menu key

and go to the submenu “Settings” with

or

and press Enter

to select this menu entry.

8

• Quickstart

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1

Select “Base” and press Enter.

Then go to “Language”

and set it to your preferred language.

Press Enter

to activate your selection.

snom technology AG • 9

[ S N O M A D M I N I S T R A T O R M ANUAL V1.14 ]

1

Registration

In order to be able to make calls, the phone normally has to

register with “Gatekeeper” (

H.323) or a “Registrar” (

SIP). The registration

is similar to the con guration of an email address. In case of using

H.323

mode you have to set the phone to H.323 mode and to reboot before

using it, because SIP mode is the default. To  nd out more about the

interoperability capabilities of snom100 have a look to the FAQs at

http://www.snomag.de/faq_en.php

!

H.323

Most

Gatekeepers can be discovered automatically by the

snom 100. You may only need to set your phone number. (With some

gatekeepers you do not have to set even this.) Go to the “Settings/H323/

E164 Number” and enter your phone number.

TIP

VoIP has two competing signalling stan dards

to establish and tear down calls. “H.323” is an

ITU-T based standard. “SIP” (Session Initiation

Protocol) is based on internet standards (IETF)

and is similar to email and WWW. The snom

100 supports both protocols. Please ask your

company or internet service provider which

protocol you are using.

10

• Quickstart

1

If you want to set the

gatekeeper address manually then go to

the “Settings” menu (as described above) and then to “H.323”. Select

“GK/GW-Address” and type in the address.

snom technology AG • 11

[ S N O M A D M I N I S T R A T O R M ANUAL V1.14 ]

1

These two values (gatekeeper and an E.164 number) are

mandatory for setting up the phone to register at an H.323 gatekeeper.

SIP

• When using the phone in a SIP environment, go to the sub

menu “Settings / SIP / Lines / Line1 / Registrar” and set the address of

the registrar (e.g. proxy.sipproxy.com).

12

• Quickstart

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1

• Then you have to enter the SIP account under which you want

to be reachable. For the  rst user of the snom 100 this can be entered in

Line 1.

snom technology AG • 13

[ S N O M A D M I N I S T R A T O R M ANUAL V1.14 ]

1

These two values (registrar and account) are mandatory for

setting up the phone to register at a SIP registrar.

14

• Quickstart

[ S N O M A D M I N I S T R A T O R M ANUAL V1.14 ]

1

snom technology AG • 15

[ S N O M A D M I N I S T R A T O R M ANUAL V1.14 ]

2

Logon

16

• Logon

[ S N O M A D M I N I S T R A T O R M ANUAL V1.14 ]

2

Mobility

In business of ce environments, desktops are often shared by

different employees at same/diffe rent points of time like different shifts

etc. The phones which are located at the desktops should take this fact

into account.

To ease the effort of assigning in each case the appropriate phone

number to the phone, the snom100 offers the so called mobility features,

which are described in the next subchapters.

In the menu/webpage ‘SIP stack settings’ this functionality can

be switched on or off by the setting ‘

Logon Wizard’.

Logon Wizard

If no number is assigned to the phone, it displays a logon

screen.

After pressing a button, you will be prompted to type in your

account name.

snom technology AG • 17

[ S N O M A D M I N I S T R A T O R M ANUAL V1.14 ]

2

After typing in your account name followed by the enter key, the

phone changes to the next screen. If the SIP registrar is not set yet, the

phone prompts for the registrar you want to register to.

Type in the requested information and con rm with the enter key.

The phone tries to register your given account name at the given registrar.

The idle screen is shown and the  rst SIP line displays your regis tration.

If you skip this input by pressing only ENTER, the phone sets the registrar

to the value of the setting “Register Post x” if set.

snom menu

In the idle screen the function key

is assigned to the snom menu.

18

• Logon

[ S N O M A D M I N I S T R A T O R M ANUAL V1.14 ]

2

After pressing the

key the phone shows the snom menu, with the

following menu items:

•

DND Mode on/off

•

Add User

•

Select Outgoing Line

•

Logoff User

•

Logoff All

•

User Mode/Administrator Mode

•

Reboot

The appearance of the snom menu can differ. This is the maximum

number of shown items. The following three items disappear if the “Logon

Wizard” is disabled: Add User, Logoff User, Logoff All !

DND Mode on/off

DND is short for “Do Not Disturb” and means, if this mode is

activated, the incoming calls are not accepted by the phone anymore.

If there is a mailbox set up for you, the call is redirected to it. Before

this mode is activated, you get asked if you really want to activate this

mode.

In idle mode “DND active!” is displayed on the lower left corner of

the screen, if the mode is activated.

snom technology AG • 19

2

If the desktop style is set to “Statistics”, the DND mode is shown

with a “DND”in the upper left corner.

Add User

By selecting this item and pressing ENTER

you can register an

additional account to the phone. Up to seven accounts can be assigned like this.

Select Outgoing Line

The selection of this menu item displays a list of currently

registered SIP lines.

20

• Logon

[ S N O M A D M I N I S T R A T O R M ANUAL V1.14 ]

2

With choosing a different line, your caller identi cation is changed

to this line. So different people can initiate calls from the same phone with

their own identity and the called phone only displays this current outgoing

line information of the caller. The current outgoing line is marked at the

idle screen with a black colored phone icon right in front of the regis tered

SIP line.

Logoff User

Here you are able to logoff a registered account. A list with the

currently assigned registrations is shown. Select the registration you

want to logoff and press the ENTERer key

. The selected registration is

logged off and, if it was the only one, the logon wizard is dis played again.

Otherwise the idle screen is displayed.

Logoff All

After selecting this menu item and pressing enter you get asked,

if you really want to logoff all users.

By pressing the ENTER key

you con rm the message and all currently

logged in SIP registrations are logged off and the logon wizard is diplayed again.

Snom 100 Use and care manual

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