Mitel SUPERSET 4 SX-50 User manual

--: . ..._.._ _

SX-50” DIGITAL PABX
SUPERSET 4TM ’
USER GUIDE
ISSUE 1
MAY 1987

Due to the dYnamic nature of the product design, the informatlon contalned In this
document Is subject to change without notice. Mltel Corporatlon, its affiliates and/or
subsidiaries assume no responsibility for errors and/or omissions contained in this
information.
WARNING
THIS EQUIPMENT GENERATES, USES, AND CAN RADIATE RADIO FREOUENCY
ENERGY AND 1F NOT INSTALLED AND USED IN ACCORDANCE WITH THE
INSTRUCTION MANUAL, MAY CAUSE INTERFERENCE TO RADIO COMMUNICATIONS.
IT HAS BEEN TESTED AN0 FOUND TO COMPLY WITH THE LIMITS FOR CLASS A
COMPUTING DEVICE PURSUANT TO SUBPART 9 OF PART 15 OF FCC RULES, WHICH
ARE DESIGNED TO PROVIDE REASONABLE PROTECTION AGAINST SUCH
INTERFERENCE WHEN OPERATED IN A COMMERCIAL ENVIRONMENT. OPERATION OF
THIS EDUIPMENT IN A RESIDENTIAL AREA IS LIKELY TO CAUSE INTERFERENCE IN
WHICH CASE THE USER AT HIS OWN EXPENSE WILL BE REQUIRED TO TAKE
WHATEVER MEASURES MAY BE REQUIRED TO CORRECT THE INTERFERENCE.
PN 9104-953~007-NA
Issue 1. May 1987 Q COPYRIGHT 1987 MITEL CORPORATION
T”,8! Trademark of Mite1 Corporation
Printed In Canada

CONTENTS
OVERVIEW.
Introduction ............................ l-l
General Description ....................... l-3
Line Types .............................. 1-6
Line Status Display ....................... 1-9
Feature Display and Softkeys .............. l-10
Supplementary Feature Keys ............... l-13
Adjusting your set ...................... 1-15
Tones and Rings ........................ 1-17
CALL HANDLING FEATURES
Introduction ............................ 2-l
Abbreviated Dialing ....................... 2-2
Account Codes .......................... 2-3
Add Held ............................... 2-5
Answering Calls ......................... 2-7
Automatic Answer ........................ 2-9
Callback - Busy ......................... 2-12
Call Forwarding ......................... 2-16
Call Forwarding - Programming ............ 2-18
Call Duration Display ..................... 2-23
Call Waiting ........................... 2-24
Camp On ............................. 2-26
Cancel ............................... 2-27
Conference Calls ........................ 2-28
Do Not Disturb ...... .................. 2-30
Expensive Route Warning Tone (Optional) ..... 2-32
External Calls .......................... 2-33
Hang up .............................. 2-35
Handsfree Operation ..................... 2-36
Help ................................. 2-40
Hold ................................. 2-41
Internal Calls ........................... 2-44
Last Number Redial ...................... 2-46
Messages
- Advisory Messages .................. 2-47
- Message Waiting Notification ........... 2-51
Contents i

CONTENTS
Name ................................ 2-55
Night Answer ........... .*. ............. 2-56
Override .............................. 2-57
Page ................................. 2-59
Pickup ................................ 2-62
Privacy Release ......................... 2-64
Program .............................. 2-66
Release ............................... 2-68
Speed Call Keys ........................ 2-69
Split ................................. 2-72
Swap ................................ 2-73
Swap Camp On ......................... 2-74
Transferring Calls ....................... 2-75
REFERENCE
introduction ............................ 3-I
Abbreviated Dial Numbers .............. : ... 3-2
External Line Access Codes ................. 3-3
Feature Access Code Summary .............. 3-4
Glossary ............................... 3-5
ii contents

OVERVIEW

INTRODUCTION
Welcome 0. .
to the SX-50@ System.
In the days ahead, you will be able to explore the
many features provided by your SUPERSET 4’”
telephone. You will soon discover the power of
advanced call handling at your fingertips.
How to Use This Guide
This guide is intended to be used mainly as a
reference guide. It contains detailed information on
the SUPERSET 4 set. Once you are familiar with
using your SUPERSET 4 set, all you should need is
the SX-50 SUPERSET 4 Reference Card. It gives
brief instructions on the features you will use most
often.
The first section, OVERVIEW, contains general
information about your SUPERSET 4 set and how
to use it.
Once you are familiar with the SUPERSET 4 set,
you will find detailed information about any feature
you want to use in Chapter 2, CALL HANDLING
FEATURES . This chapter also contains answers to
some of the questions you may have about
features on the SUPERSET 4 set.
Finally, you can enter the access codes and
Abbreviated Dial Numbers used in your company in
the REFERENCE at the end of the manual.
Overview 1- 1

INTRODUCTION
You can use most of the features on your
SUPERSET dTM set by pressing a key. However, a
few features require dialing a code. Whenever a
feature code is required, you will see a box such as
the one below.
Contact your Communications Department for the
codes and fill in the empty boxes for your future
reference.
The features available on your telephone system
have all been chosen bv your company and may
not necessarily include all those described in this
guide.
If you have any other questions about your
telephone, contact your Communications
Department.
‘1-2 Overview

GENERAL DESCRIPTION
. . .
:
k‘.”
I..
lo help you use all the special features . . .
of your SUPERSET qTM set, you should become
familiar with the functions of the keys. Please
review the diagram below with your telephone in
front of you.
111 Speaker Volume Control
Used to increase or decrease the speaker volume.
Overview l-3

GENERAL DESCRIPTION
(21 Ringer Volume Control
increases or decreases the ringer volume.
[31 Line Status Display
Used to display the status of the line assigned to
the corresponding key.
141 Speed Call Keys and Line Select Keys
These keys may be assigned as different types of
lines. Any remaining keys can be used to save
extension numbers or outside numbers for speed
calling.
151 Hold Key (red)
Used to place a call on hold.
I[61 Feature Display
A liquid crystal display used to display caller and
call-handling information, messages and prompts.
i7lSoftkeys
Six unmarked feature keys used to activate the
corresponding feature prompt named in the feature
display.
181 Microphone
A sensitive microphone for handsfree operation.
K91Ringer Bitch Control
Used to adjust the pitch of the ringer, making it
easy to identify your set, when it is ringing. The
Ringer Pitch Control is located on the bottom of
the set and can be adjusted with a long, small flat
screwdriver.
1101 Supplementary Feature Keys
Display
Used in conjunction with other keys to display
saved numbers, Call Forward settings, last number
dialed, information about line select keys, and
name associated with the SUPERSET qTM set.
I-4 Overview

GENERAL DESCRIPTION
Select Features
Used to select and then enable or disable
supplementary features in the Feature Display.
Speaker on/off
Used for handsfree operation.
Mic. on/off
Used to switch the handsfree microphone ON or
OFF.
1111 Dial Key Pad
A standard 12-key telephone dial pad.
I1 21 Handset
Used for private conversations.
1131 Speaker
Both the ringer and voice outputs share the same
speaker. There are separate volume controls for
ringer and voice.
Overview l-5

LINE TYPES
Line Select keys *
Of the 15 keys on the upper right side of your
SUPERSET 4TM, the 14 uppermost can be used as
line select keys and speed call keys. The lowest
key of that group is your prime line. To meet the
various telephone needs of your department, these
keys may be used for various types of lines. They
are called line select keys because you use them
to select a line. The various types of lines are
described below.
Types of Lines
Prime Line
The lowest line select key on the upper right side
of your SUPERSET” telephone is your Prime Line
(directory number). When you lift the handset or
press the Speaker On/Off key, this line is selected
automatically,
Key Line
Key lines are shared by other extensions. Typically,
a key line is programmed as an appearance of the
prime line of a co-worker. This means that a call
ringing another extension can, if the need arises,
be answered with the push of the key line button.
Only one person can use a key line at a time; the
only exception to this rule is when you are using a
key line appearance of a regular extension, in
which case the regular extension user can still
make outgoing calls on the line. The system will
ignore the request of other users trying to select
the line. You can retrieve a call put on hold on a
key line from any SUPERSET sharing the same line.
I-6 Overview

LINE TYPES
Multicall Line
The Multicall line shares its directory number with
other extensions. Incoming calls ring all the
extensions sharing the line. As soon as one of the
users sharing the Multicall line answers, all the
other extensions stop ringing. The line then
becomes free for all the other users sharing it, to
make or receive calls.
If you place a caller on hold on a Multicall line, no
other extension user may retrieve the call from
hold.
Direct T&k Select (DTS)
When a DTS line is accessed, you are connected
automatically to an outside trunk, and the dial tone
you hear comes from outside your telephone
system. ‘This means that you will not have to dial a
trunk access code before the desired number. Only
one person can use a DTS line at any time. You
can transfer a call on a DTS line by pressing the
TRANWCONF key.
Direct Line Select (DLS)
A DLS line is essentially the same as a DTS line
with the following exceptions: calls cannot be
placed on hold or transferred using TRANSKONF;
calls can be only be extended to another
SUPERSET’ set which has a DLS appearance of the
same trunk, by putting the call on hold using the
red hold key, and the call must be retrieved from
the other set.
In addition, conference calls can only be formed
with other SUPERSET sets with an appearance of
the DLS line, by using the Privacy Release feature.
Overview l-7

LINE TYPES
Private-Line
A Private line is similar to the Direct Trunk Select
line, except that you cannot transfer a call on the
Private line or include it in a conference. In
addition, your Private line can only appear at your
telephone and on no other SUPERSET” in the
system.
Personal Outgoing Line
The Personal Outgoing line is a Multicall
appearance of your prime line that allows you to
make calls while your prime line is busy. You
cannot receive calls on a Personal Outgoing Line. It
can appear only on your telephone and on no other
SUPERSET in the system.
Contact your Communications Department if you
have any questions about the programming of your
line select keys.
Speed Call
Line select keys may be used as speed call keys if
they are not already programmed as a line
appearance (see SPEED CALL KEYS in the Features
section of this Guide).
I-8 Overview

LINE STATUS DISPLAY
Line Appearances
When someone else’s line is assigned to or
appears on your set, it is called a “line
appearance”. For example, if your colleague Jim’s
line is programmed on one of your line select keys,
his line is said to “appear’ at your set.
When someone calls Jim, a symbol will flash on
your line status display, next to the line select key
corresponding to his line on your set. When Jim is
using his line, another symbol appears on your line
status display. The symbols that appear in the line
status display are illustrated below.
When I line is:
Idle
Called (Incoming call)
BUSV
Busy at another
artension
On Hold
On Hold at anolher
sxtsnsion
Overview l-9

FEATURE DISPLAY AND SOFTKEYS
The Feature Display . . .
is the alphanumeric Liquid Crystal Display located
in the middle of your SUPERSET qTM set.
The upper portion displays instructions and
messages. Prompts appear in the lower portion of
the display. Prompts are feature names, words, and
symbols that guide you in using your SUPERSET 4
set. The diagram below shows the display when
the set is idle.
2~44 3-FEB-a7
PROGRAM
MSC
REOIAL
The six buttons below the Feature Display are
referred to as “softkevs”. Prompts appear above
the softkeys in the Feature Display.
Each softkey is used for more than one prompt, so
the prompts in the display change according to
what features you are allowed to use on your
SUPERSET 4 set at that particular time.
The diagram below shows . . .
all of the feature prompts that may be displayed on
your Feature Display.
Note: Depending on the way your SUPERSET@ was
programmed at installation time, some of
these prompts may not appear on your set.
l-10 Overview

FEATURE DISPLAY AND SOFTKEYS
The indicators on both sides of the top half of the
display are used with the select feature key.
,ZT”Y *;mau
2:N0 OIST’B 5:ACC CODE
3:AUTO ANS mic on
Any time a prompt is displayed, you can select that
prompt by pressing the softkey below it. For
example, pressing SEND MSG lets you send a
message to another SUPERSET qTM set (see the
first diagram below). Prompts only appear when
they can be used. Nothing happens when you
press a softkey without a prompt being displayed
for that softkey.
The two diagrams below show examples of other
possible displays. By comparing these two
. examples, you can notice that the same softkey is
used for different features and that sometimes a
softkey has no effect.
2017 RINGING
1 1 1 SEND MS0 1 -NC: 1 RELEASE
This diagram illustrates the display when you have
a caller on Consultation Hold and are trying to
reach the user of extension 2017 and that he/she
has not yet answered. At this point, if you press
Overview v-1 1

FEATURE DISPLAY AND SOFTKEYS
the soffkev located under the “SEND MSG” prompt,
you will be able to send that user a message.
However, if you press the softkey located under
the “CANCEL” prompt, you will terminate the call
and be automatically connected to the caller on
Consultation Hold.
The flashing square in the upper right corner of the
display indicates that you have another caller
standing by (on consultation hold). Should user
2017 answer the call, pressing the softkey located
under the “RELEASE” prompt would automatically
connect both users together while releasing your
telephone from the established call. This would
amount to transferring the user on hold to the user
you are calling.
6001+3241
SPLIT HANGUP
,’ ..:::. :II .. .. :,.,:, :
., ,I> :;::.,,
.. . .::;;:..: :..\
,:,: ,: :::.::..‘.” ..>,.. ., ,.:
..
The two numbers appearing on the display indicate
that your telephone is connected to two users
simultaneously, in what is called a “telephone
conference”. Pressing the softkey located under the
SPLIT prompt will enable you to talk privately with
the first person who joined the conference (more
under SPLIT in the following section).
l-12 Overview