Sony UP-CX1 series User manual

2-699-330-12 (1)
Digital Photo Printer
Operating Instructions
Before operating the unit, please read this manual
thoroughly and retain it for future reference.
UP-CX1
© 2006 Sony Corporation

2
Owner’s Record
The model and serial numbers are located at the rear.
Record these number in the space provided below.
Refer to these numbers whenever you call upon your Sony
dealer regarding this product.
Model No. ____________________
Serial No. ____________________
To reduce the risk of fire or electric shock, do not
expose this apparatus to rain or moisture.
To avoid electrical shock, do not open the
cabinet. Refer servicing to qualified personnel
only.
THIS APPARATUS MUST BE EARTHED.
This unit has no power switch.
When installing the unit, incorporate a readily accessible
disconnect device in the fixed wiring, or connect the power
cord to an easily accessible socket-outlet near the unit.
If a fault should occur during operation of the unit, operate
the disconnect device to switch the power supply off, or
disconnect the power cord.
For the customers in the U.S.A.
This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause
harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause
harmful interference to radio or television reception,
which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and
receiver.
• Connect the equipment into an outlet on a circuit
different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV
technician for help.
You are cautioned that any changes or modifications not
expressly approved in this manual could void your
authority to operate this equipment.
All interface cables used to connect peripherals must be
shielded in order to comply with the limits for a digital
device pursuant to Subpart B of Part 15 of FCC Rules.
If you have any questions about this product, you may call;
Sony Customer Information Service Center 1-800-222-
7669 or http://www.sony.com/
Warning on power connection
Use a proper power cord for your local power supply.
1. Use the approved Power Cord (3-core mains lead) /
Appliance Connector / Plug with earthing-contacts that
conforms to the safety regulations of each country if
applicable.
2. Use the Power Cord (3-core mains lead) / Appliance
Connector / Plug conforming to the proper ratings
(Voltage, Ampere).
If you have questions on the use of the above Power Cord
/ Appliance Connector / Plug, please consult a qualified
service personnel.
WARNING Declaration of Conformity
Trade Name : SONY
Model : UP-CX1
Responsible Party : Sony Electronics Inc.
Address : 16530 Via Esprillo, San Diego,
CA 92127 U.S.A.
Telephone Number: 858-942-2230
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) this device may not cause harmful interference,
and (2) this device must accept any interference
received, including interference that may cause
undesired operation.
English

3
Table of Contents
Table of Contents
Introduction
Features .......................................................4
Basic Application Example .......................... 4
Controls and Functions ..............................4
Front.............................................................. 4
Rear............................................................... 5
Preparation
Supplied Accessories .................................6
Connection to a Computer .........................7
Installing the Printer Driver.......................... 7
Connections .................................................. 7
Operation
Loading Paper Roll and Ribbon
Cartridge................................................8
Handling the paper roll and ribbon
cartridge............................................... 8
Attaching adaptors to paper holder............... 9
Loading the paper roll and ribbon
cartridge............................................. 10
Removing the paper roll and ribbon
cartridge............................................. 12
Attaching the Paper Tray ............................ 13
Printing from the Computer .....................15
Miscellaneous
Precautions................................................16
Cleaning...................................................... 17
Ribbon Cartridge and Paper.....................19
Specifications............................................19
Printing Trouble.........................................20
Troubleshooting ........................................21

4Features / Controls and Functions
Introduction
Features
The UP-CX1 Digital Photo Printer is a dye sublimation
thermal transfer printer providing high quality, high
resolution (330 dpi), and high speed printing of computer
image data on four sizes of paper in full color (256
gradations process and 16.7 million colors).
Basic Application Example
Controls and Functions
Front
a(ON/STANDBY) indicator
Lights when the printer is turned on.
b(PRINT) indicator
Lit: Printing is in progress.
Flashing: Receiving print data from the computer.
cCLEANING indicator
Lit: Cleaning is in progress.
Flashing: Cleaning cartridge is inserted, and the printer is
awaiting operation.
dALARM indicator (page 20)
Lit (red): The printer is malfunctioning. Consult a Sony
service representative.
Lit (orange): A paper jam has occurred, or the ribbon
cartridge has severed.
eindicator (page 20)
Lit: Lights in the following cases.
• The paper roll or ribbon cartridge has run out.
• The paper roll or ribbon cartridge is not inserted.
• The paper roll and ribbon cartridge sizes do not
match.
Introduction
Computer: provides image
data for printing and printer
control signals
UP-CX1 Digital Photo Printer
q
s
q
d
09
21
67
8
34
q
a
5

5
Controls and Functions
Introduction
Flashing: When the paper roll or ribbon cartridge run out
while printing is in progress, the indicator begins
flashing after you replace them. Press the RESET
button after replacement, and the indicator turns off.
fON/STANDBY button
Press this button to turn on power to the unit. Press it again
to enter the standby mode.
To restart the unit from standby mode, wait at least 5
seconds in standby mode, and then press the ON/
STANDBY button.
gCLEANING button (page 17)
Press this button to perform cleaning.
hRESET button
When the paper roll or ribbon cartridge run out while
printing is in progress or an error occurs, press this button
to resume printing after the problem has been resolved.
iEject slot
The printed photo emerges from this slot.
jPaper tray (page 13)
Printed photos are collected in this tray.
kPaper eject stopper (page 14)
When using the print pack 2UPC-C13, this stopper should
be raised.
lFront door (page 9)
Open this door to change the paper roll.
Front door open
APaper holder (page 9)
The paper roll is inserted here.
The white areas between printouts are cut off and
collected in the top portion of the paper holder.
BPaper holder release button (page 9)
Press this button to remove the paper holder.
mSide door (page 11)
Open this door for replacing the ribbon cartridge.
Side door open
ARibbon cartridge access opening (page 11)
Mount the ribbon cartridge here.
Rear
aUSB port (device) (page 7)
Use a commercially available USB cable to connect the
unit to a computer.
Operation is not guaranteed when connected by a USB
hub.
b~ AC IN (Power Source) Connector (page 7)
Connect the power cord here.
cAir vent
Features a built-in filter for the thermal head cooling fan.
AB
A
2
1
3

6Supplied Accessories
Preparation
Supplied Accessories
Make certain you have received the following accessories:
• When taking the unit out of the carton box, be careful not
to hurt your back.
• The packaging materials are needed when transporting
the unit, so we suggest you keep them.
• Before transporting the unit, remove the ribbon cartridge
and paper roll from the unit.
• Before transporting the unit, also remove any paper
remnants from the paper holder. The paper remnants
may slip into the inner parts of the unit and result in
damage if not removed.
Preparation
These accessories are stored in the paper holder.
Paper Core (1)
Adaptor (left,1) Adaptor (right,1)
Paper Holder
The paper holder is stored in the printer. Be sure to remove
the paper holder from the inside of the printer before turning
the power on.
Notes
Paper Tray (1)
Paper Tray Adaptor (1)
Cleaning Cartridge (1) ∗)
Ferrite Core (1)
CD-ROM (1)
Software License Agreement (1)
Before Using This Printer (1)
∗) For information on use, refer to the operating instructions
supplied with the cleaning cartridge.

7
Connection to a Computer
Preparation
Connection to a
Computer
After connecting a USB connecting cable (not supplied) to
the printer and the computer, connect the power cord. For
details about the printer connection, refer to the manuals
for the computer or other peripheral devices.
Installing the Printer Driver
Before connecting the printer to the computer, install the
printer driver provided with the printer. For detailed
instructions on how to install the printer driver, refer to the
Readme.txt file and the install manual contained on the
CD-ROM disc supplied.
Connections
• Follow the connection procedures described in the
computer manual.
• Make sure that the interface cable is connected securely
at both ends.
• The printer driver software provided with the printer is
not suitable for using the printer connected to a network.
• Operation of the printer is not guaranteed for connection
to a USB hub.
• Before connecting the unit using a USB cable (not
supplied), attach a supplied ferrite core to the end of the
cable to be connected to the printer for noise prevention.
Attaching a ferrite core to a USB cable
Before connecting a USB cable (not supplied) to the
printer, you should attach a supplied ferrite core to its cable
for noise prevention. To conform to radiation standards,
attach the supplied ferrite core to the USB cable of your
device as described below.
1 Release two stoppers on the ferrite core to open it.
2 Slip the USB cable through the ferrite core and
position it at the base of the USB connector to the
printer.
3 Close the ferrite core until you hear a click.
When the ferrite core cannot be secure because the USB
cable is thin, secure it using a tape.
Notes
Note
USB connecting cable
(not supplied)
UP-CX1
to -AC IN
connector
AC power cord
to wall outlet Computer
to USB port

8Loading Paper Roll and Ribbon Cartridge
Operation
Loading Paper Roll and
Ribbon Cartridge
When using the printer for the first time, you must first
load a paper roll and ribbon cartridge. When using the
2UPC-C14 or 2UPC-C48PF, adaptors must be installed in
the paper holder, as described in the section “Attaching
adaptors to paper holder” on page 9.
For information on how to remove a spent paper roll and
ribbon cartridge, see the section “Removing the paper roll
and ribbon cartridge” on page 12.
• Always use a designated print pack.
• Always replace the paper roll and ribbon cartridge
together as a set.
Handling the paper roll and ribbon
cartridge
• The print pack contains two ribbon cartridges and two
paper rolls. Be sure to use the ribbon cartridge and paper
roll in the same carton as a set. (See “Ribbon Cartridge
and Paper” on page 19.)
• The number of sheets that can be printed depends on the
print pack type. The table below lists the image count for
one ribbon cartridge and paper roll set.
• Do not replace the ribbon cartridge and paper roll before
they are used up. Otherwise the above number of sheets
may not be achieved.
• Place the paper roll vertically. If you place the paper roll
horizontally, the paper roll may roll around and fall. This
may cause an injury.
• Hold the paper roll with both hands so that you do not
drop it, because it is heavy. Dropping may result in an
injury.
• If inserting the paper core into the paper roll is difficult
when loading the paper roll, squeeze the roll from both
sides to restore its shape.
• An IC board is incorporated in the ribbon cartridge. Do
not touch the terminal of the IC board with anything,
including your fingers or metallic objects. Also, do not
strike, bend, or drop the IC board.
Operation
Notes
Notes
Print
pack
2UPC-
C13
2UPC-
C14
2UPC-
C15
2UPC-
C48PF
Number of
sheets
300
(sheets)
200
(sheets)
172
(sheets)
150
(sheets)
Print size 89 × 126
mm ±
2 mm
(3.5 × 5 in.
± 3/32 in.)
101 ×152
mm ±
2 mm
(4 × 6 in. ±
3/32 in.)
126 × 178
mm ±
2 mm
(5 × 7 in. ±
3/32 in.)
101 × 203
mm ±
2 mm
(4 × 8 in. ±
3/32 in.)
Hold the paper roll with both hands.
Squeeze from both sides.
IC board

9
Loading Paper Roll and Ribbon Cartridge
Operation
Attaching adaptors to paper holder
Paper roll widths vary according to the print pack. When
using the print pack 2UPC-C14 or 2UPC-C48PF, attach an
adaptor to the paper holder to compensate for the width
difference.
1 Open the front door.
2 Press the paper holder release button and pull the paper
holder out.
3 Press the latch on top of the paper holder and open the
holder.
4 Adjust the width of the paper holder.
When using the print pack 2UPC-C14 or
2UPC-C48PF
Attach adaptors to both ends of the paper holder.
Make sure the color of the label on the upper part of the
adaptors matches the color of the label on the paper
holder.
Insert the adaptors firmly and completely into the
paper holder.
When using the print pack 2UPC-C13 or
2UPC-C15
Remove the adaptors from the paper holder.
Store the adaptors in a safe place so as not to lose them.
Memo
Note
Note

10 Loading Paper Roll and Ribbon Cartridge
Operation
Loading the paper roll and ribbon
cartridge
Loading the paper roll
1 Insert the paper core into the paper roll.
• If the edges of the paper roll are uneven, make sure
to even them out before installing the paper roll.
Otherwise a malfunction may occur.
• If the paper is wound loosely around the core, make
sure to wind it tightly before installing the paper roll.
Otherwise a malfunction may occur.
• Do not grasp the paper too tightly or strike it against
a hard object, because the paper may tear or crease,
effecting the print quality.
2 Open the front door.
3 Press the paper holder release button and pull the paper
holder out.
4 Press the latch on top of the paper holder and open the
holder.
5 Insert the paper roll into the paper holder.
The arrow on the label in the center of the paper roll
must point inwards.
When installing the paper roll, make sure the paper
holder is completely open. Otherwise a malfunction
may occur.
Notes
Note

11
Loading Paper Roll and Ribbon Cartridge
Operation
6 Remove the label in the center of the paper roll.
• Make sure to fully remove all labels from the paper
roll. If labels remain inside the printer, operation
problems may occur.
• After inserting the paper roll, do not touch the
printing surface (the inner surface of the rolled
paper). Fingerprints, sweat, creases etc. can lead to
reduced print quality.
• Insert the paper roll firmly and completely into the
paper holder.
7 Close the paper holder.
When closing the paper holder, take care that the
leading edge of the paper roll does not stick out of the
paper feed opening.
8 Return the paper holder into the unit.
Insert the paper holder until you hear a sharp click.
9 Close the front door.
Loading the ribbon cartridge
1 Open the side door.
2 Insert the ribbon cartridge completely.
• If it is difficult to insert the ribbon cartridge, remove
it and try inserting it again. Reduce the ribbon slack
by turning the cartridge spool in the direction of the
arrow only if the ribbon cartridge cannot be inserted
due to slack in the ribbon.
Notes
Note
Notes

12 Loading Paper Roll and Ribbon Cartridge
Operation
• Do not rewind the ribbon cartridge for reuse in
printing. Printing will not be performed properly,
and it may cause a malfunction to occur.
• Do not try to replace the ribbon cartridge while
printing is in progress.
• Immediately after printing, the thermal head inside
the unit will be hot. When loading a cartridge, do not
insert your hand into the ribbon cartridge access
opening, to prevent the risk of burns.
3 Close the side door.
Notes on storage
• Avoid placing where subject to:
– high temperatures
– high humidity or dust
– direct sunlight
• After opening the bag, use the ribbon cartridge and the
paper as soon as possible.
• When storing after partial use, put the ribbon and the
paper back in their bags.
• There is extra paper on the paper roll. When the ribbon
cartridge is finished, remove the remainder of the paper
roll and install a new ribbon cartridge and paper roll.
• Make sure to use a matching paper roll and ribbon
cartridge set. Using an unmatched combination will not
only prevent you from obtaining normal print results but
may cause a paper jam or a malfunction.
• Do not touch the printing surface of the paper roll or the
ink on the ribbon cartridge. Fingerprints and other
pollutants can lead to reduced print quality.
Removing the paper roll and ribbon
cartridge
Removing the paper roll
1 Open the front door.
2 Press the paper holder release button and pull the paper
holder out.
3 Remove any paper remnants from the paper holder.
4 Press the latch on top of the paper holder and open the
holder.
Notes

13
Loading Paper Roll and Ribbon Cartridge
Operation
5 Remove the paper roll.
6 Pull out the paper core from the paper roll.
You will need to reuse the paper core. Be careful not
to misplace it.
Removing the ribbon cartridge
1 Open the side door.
2 Pull back the latch on the ribbon cartridge to release
the lock, and then grasp the ribbon cartridge and
remove it.
If the ink ribbon breaks, you can reconnect it with a
piece of tape and use the remaining ribbon.
Immediately after printing, the thermal head inside the
unit will be hot. When removing a cartridge, do not
insert your hand into the ribbon cartridge access
opening, to prevent the risk of burns.
3 Close the side door.
Attaching the Paper Tray
Attach the supplied paper tray.
Note
Memo
Note

14 Loading Paper Roll and Ribbon Cartridge
Operation
When using the print pack 2UPC-C14 or 2UPC-
C15
About 100 sheets of printouts can be left on this paper tray.
However, the number of printouts which can be
accumulated on the paper tray changes according to the
environment condition where the printer is used or the
printed image. Remove the printed sheets accumulated on
the paper tray as soon as possible.
When using the printing pack 2UPC-C13
About 100 sheets of printouts can be left on this paper tray.
However, the number of printouts which can be
accumulated on the paper tray changes according to the
environment condition where the printer is used or the
printed image. Remove the printed sheets accumulated on
the paper tray as soon as possible.
When using the print pack 2UPC-C48PF
The number of printouts which can be accumulated on the
paper tray changes according to the environment condition
where the printer is used or the printed image. Remove the
printed sheets accumulated on the paper tray as soon as
possible.
Do not touch the printouts until they have been ejected
from the printer. If a printout gets stuck in the eject slot,
remove it from the slot immediately.
To remove the paper tray
Grasp the bottom of the paper tray, lift it up while keeping
it horizontal, and pull it out.
Raise the eject paper stopper.
Note
Attach the paper tray adaptor.

15
Printing from the Computer
Operation
Printing from the
Computer
Before starting to print
• Confirm that the printer and computer are connected
(page 7).
• Confirm that the paper roll and the ribbon cartridge are
correctly installed (page 10).
• Confirm that compatible ribbon cartridge and printing
paper are installed (page 8).
Do not look into the paper output slot during printing. The
sharp edge of the printout may poke your eye or face. This
may cause loss of sight. Also, do not insert a foreign object
in the paper output slot. The cutter may be damaged or
broken and a piece of the cutter can cut you.
Printing
1 Turn on the printer and computer.
The (ON/STANDBY) indicator lights after a few
seconds.
After turning the printer off, wait at least 5 seconds
before turning it on again.
2 Make sure that the indicator is not lit.
If the indicator is lit, the size of the paper roll
and ribbon cartridge may not be the same, or the paper
roll or ribbon cartridge may not be loaded correctly.
Reload them if necessary.
3 Send the print data from the computer to the printer,
and begin printing.
For details, refer to the operating instructions for the
printer driver.
1The (PRINT) indicator flashes while the
image data is being sent.
2A command to begin printing is sent form the
computer, and printing begins. The (PRINT)
indicator remains lit while printing is in progress.
3The printed images are ejected from the eject slot
after printing. The print time depends on the size
of the image and the type of paper roll and ribbon
cartridge used. The (PRINT) indicator turns
off after printing is complete.
• Do not disconnect the USB cable while data
transmission or printing is in progress.
• Wait at least 5 seconds after disconnecting the USB
cable before reconnecting it.
• The number of prints that can be stored in the paper tray
varies greatly depending on the usage environment and
the images printed. Be sure to remove printed images
quickly. When using the 2UPC-C13 printing pack, be
sure to raise the paper eject stopper.
If the printer does not print
The ALARM or indicator lights when an error
occurs and the printer is unable to print. For details on
errors and how to deal with them, see “Printing Trouble”
on page 20.
Notes on storing your printouts
• Avoid exposure to direct sunlight, or conditions of high
temperature and high humidity, which could cause the
colors to fade.
• Avoid applying tape to a printout, and avoid contact with
plastic objects such as erasers and desk mats.
• Do not allow alcohol or other volatile organic solvents to
come into contact with the printouts.
Note
Note
ON/STANDBY button
Notes

16 Precautions
Miscellaneous
Precautions
Safety
• Operate the printer using the power source specified in
“Specifications” on page 19.
• Be careful not to damage the power cord by placing or
dropping heavy objects on it; it is dangerous to use the
unit with a damaged power cord.
• If you do not intend to use the unit for a long time,
disconnect the power cord.
• Unplug the power cord by grasping the plug, not the cord
itself.
• Do not disassemble the unit. There is a danger of electric
shock from the internal parts.
• Be careful not to spill water or other liquids on the unit,
or to allow combustible or metallic material to enter the
cabinet. If used with foreign matter in the cabinet, the
unit is liable to fail, or present a risk of fire or electric
shock.
• If the unit malfunctions or if a foreign body falls into the
cabinet, disconnect the power immediately and consult
your Sony service facility or your Sony dealer.
• To store a half-used printing pack, replace it in its
original packing and reseal the package. If possible, keep
the sealed printing pack in a cool, dark location. To
subsequently use the printing pack, place it, in its sealed
package, in a warm room for several hours. Doing so
prevents condensation from forming when the printing
pack is removed from its package.
Installation
• Install the unit on a level surface. Do not install the unit
on a slant or on its side. Doing so could damage the unit.
• Do not jar or drop the unit.
• Do not install the unit in any location that is subject to:
– instability
– excessive dust
– extremely high or low temperatures
– vibration
– high humidity
– direct sunlight
• Do not block the ventilation holes on the unit. Doing so
could result in damage.
On transporting the printer
Before transporting the unit, remove the ribbon cartridge
and paper roll from the unit, and be sure to remove any
paper remnants from the paper holder. Not doing so may
cause malfunction. It is recommended that you store the
ribbon cartridge and paper roll in the package they came in
after you remove them.
On condensation
• If the printer is subjected to wide and sudden changes in
temperature, such as when it is moved from a cold room
to a warm room or when it is left in a room with a heater
that tends to produce quantities of moisture,
condensation may form inside the printer. In such cases
the printer will probably not work properly, and may
even develop a fault if you persist in using it. If moisture
condensation forms, turn off the power and leave the
printer standing for at least one hour.
• If the printing pack is subjected to wide and sudden
changes in temperature, condensation may form on the
ribbon cartridge or paper inside. This will cause the
printer to malfunction. Also if the printing pack is used
in this state, spots are likely to appear on the printout.
Miscellaneous
Air vent

17
Precautions
Miscellaneous
Cleaning
Cleaning the inside of the printer
If stripes, scratches, or other marks begin to appear on
prints, cleaning the inside of the printer may solve the
problem. Cleaning the inside of the printer is especially
effective in removing white stripes and scratches like those
shown in the figure.
White stripes tend to appear when using the 2UPC-C13 or
2UPC-C15 printing pack after printing a large quantity of
prints with the 2UPC-C14 or 2UPC-C48PF. Accumulation
of dust on the thermal head can also cause white stripes
and scratches to appear. When this occurs, use the cleaning
cartridge supplied with the printer and the cleaning sheet
supplied with the printing pack to clean the inside of the
printer. The cleaning cartridge can be used repeatedly.
1 Look at the indicator to confirm that the paper
holder is installed.
The indicator is lit when the paper holder is installed.
2 Remove the paper tray.
3 Open the side door, and remove the ribbon cartridge.
4 Insert the cleaning cartridge all the way.
The CLEANING indicator begins flashing.
5 Press the CLEANING button on the front panel of the
printer.
The CLEANING indicator remains lit, and some paper
is ejected from the printer.
The CLEANING indicator begins flashing again after
the paper is ejected.
6 Remove the protective paper from the back side of the
cleaning sheet (the side without an illustration).
Be careful not to confuse the back and front sides of
the cleaning sheet.
7 Determine by the width of the print paper the
orientation to affix the cleaning sheet, and affix the
cleaning sheet evenly and squarely onto the ejected
paper as illustrated.
When using the 2UPC-C14 or 2UPC-C48PF printing
pack, orient the cleaning sheet lengthwise rather than
crosswise.
Firmly affix the entire cleaning sheet so that the
corners do not peel up and the center is not raised. If
the corners of the cleaning sheet peel up, cleaning may
not be performed properly.
8 Remove the protective paper from the front side of the
cleaning sheet.
White stripes
Speckled scratch
Threadlike scratch

18 Precautions
Miscellaneous
9 The adhesive surface of the cleaning sheet is exposed
now, so check again to make sure that none of the
corners have peeled up.
10 Press the CLEANING button again.
The CLEANING indicator remains lit, and cleaning
begins. The print paper is fed in and out of the eject
slot, removing any dust or other particles inside the
printer in the process.
When cleaning is complete, the print paper is cut
multiple times, and the CLEANING indicator begins
flashing again.
Make sure that the entire cleaning sheet has been
ejected. If there are any portions of the cleaning sheet
remaining in the printer, remove the paper holder, and
cut off the remains.
11 Remove the cleaning cartridge, and replace the ribbon
cartridge.
• A small amount of paper is necessary to perform
cleaning. If the remaining amount of paper is too low, an
error may occur. In such a case, replace the paper roll
and perform cleaning again.
• Paper used during cleaning is cut automatically.
When the printer roller becomes dirty
When the printer roller becomes dirty, use a soft cloth
moistened with cleaning alcohol to gently wipe the roller
while turning it.
When cleaning the printer roller, always put the printer
into standby mode with the ON/STANDBY button, and
disconnect the power cord.
When the cabinet becomes dirty
If the cabinet is extremely dirty, soak a clean cloth in
water, or a solution of water and a neutral detergent, wring
out the cloth, and then wipe the surface of the cabinet.
Next, wipe clean with a clean, dry cloth.
To avoid damaging the surfaces of the unit, never use
thinner, benzene, alcohol, or any other type of organic
solvent to clean the unit.
When the filter for the cooling fan
becomes dirty
When the filter for the thermal head cooling fan has
become considerably dirty, remove it and rinse off the dirt
with water. Do not scrub the filter mesh with a brush or
other cleaning tool.
Notes
Note

19
Ribbon Cartridge and Paper / Specifications
Miscellaneous
Ribbon Cartridge and
Paper
Each printing pack contains two sets of the ribbon
cartridge and paper roll combination.
Be sure to use the ribbon cartridge and the paper roll in the
carton as a set.
2UPC-C13 series Self-Laminating Color Printing
Pack
Contains color ribbon cartridge and paper.
Ribbon cartridge for printing: 2 rolls
3.5 × 5 inches print paper: 2 rolls
2UPC-C14 series Self-Laminating Color Printing
Pack
Contains color ribbon cartridge and paper.
Ribbon cartridge for printing: 2 rolls
4 × 6 inches print paper: 2 rolls
2UPC-C15 series Self-Laminating Color Printing
Pack
Contains color ribbon cartridge and paper.
Ribbon cartridge for printing: 2 rolls
5 × 7 inches print paper: 2 rolls
2UPC-C48PF Self-Laminating Color Printing Pack
Contains color ribbon cartridge and paper.
Ribbon cartridge for printing: 2 rolls
4 × 8 inches print paper: 2 rolls
Printing capacity
Each printing pack contains two sets of the ribbon
cartridge and paper combination. One set of the ribbon
cartridge and paper allows you to print the following
number of sheets.
• However the number of sheets that can be printed may
not be guaranteed if you replace the ribbon cartridge and
paper before the ribbon cartridge and paper run out.
• Always use a designated print pack.
Specifications
Power requirements
100 to 240 V AC, 50/60 Hz
Input current 3.0 to 1.3 A max.
Operating temperature range
5 to 35°C
Operating humidity range
20 to 80%
External dimensions
Approx. 275 × 262 × 380 mm (WHD)
(10 7/8× 10 3/8× 14 15/16 in.)
(excluding the maximum projecting
parts)
Mass Approx. 10.5 kg (23 lb 2 oz) (printer
only)
Printing method Dye sublimation thermal transfer
Resolution 11.8 dot/mm (300 dpi)
Gradations 256 levels (8 bits) each for yellow,
magenta and cyan
Picture size 2UPC-C13: 89 × 126 mm ± 2 mm
(3.5 × 5 in. ± 3/32 in.)
2UPC-C14: 101 × 152 mm ± 2 mm
(4 × 6 in. ± 3/32 in.)
2UPC-C15: 126 × 178 mm ± 2 mm
(5 × 7 in. ± 3/32 in.)
2UPC-C48PF: 101 × 203 mm ± 2 mm
(4 × 8 in. ± 3/32 in.)
Image data transferred
2UPC-C13: 1,100 × 1,536 dots
2UPC-C14: 1,248 × 1,848 dots
2UPC-C15: 1,536 × 2,148 dots
2UPC-C48PF: 1,248 × 2,448 dots
(The top and bottom and right and left
portions will not be printed by about 2
mm)
Printing time 2UPC-C13: Approx. 13 sec.
2UPC-C14: Approx. 16 sec.
2UPC-C15: Approx. 17 sec.
2UPC-C48PF: Approx. 21 sec.
Input connector AC IN (for power)
USB function port
Hi-Speed USB (USB2.0)
Accessories supplied
Paper Tray (1)
Paper Tray Adaptor (1)
Paper Holder (1)
Paper Core (1)
Adaptor (left, 1)
Adaptor (right, 1)
Cleaning Cartridge (1)
Ferrite Core (1)
CD-ROM (1)
Software License Agreement (1)
Before Using This Printer (1)
Print
pack
2UPC-
C13
2UPC-
C14
2UPC-
C15
2UPC-
C48PF
Number
of sheets
300
(sheets)
200
(sheets)
172
(sheets)
150
(sheets)
Print size 89 × 126
mm ±
2 mm
(3.5 × 5 in.
± 3/32 in.)
101 ×152
mm ±
2 mm
(4 × 6 in. ±
3/32 in.)
126 × 178
mm ±
2 mm
(5 × 7 in. ±
3/32 in.)
101 × 203
mm ±
2 mm
(4 × 8 in. ±
3/32 in.)
Notes

20 Printing Trouble
Miscellaneous
Optional accessories
Self-Laminating Color Printing Pack
2UPC-C13 series
2UPC-C14 series
2UPC-C15 series
2UPC-C48PF
Paper Holder UPA-CPH1
Design and specifications are subject to change without
notice.
Printing Trouble
When an error occurs and printing is disabled, the type of
error is conveyed by the state of the indicators. Resolve the
problem as shown below.
Indicator Meaning/Solution
ALARM indicator lit
(Red)
The printer is malfunctioning.
tConsult a Sony service
representative.
ALARM indicator lit
(Orange)
The print paper is not feeding
correctly.
tLoad the paper roll properly
(page 10).
There may be a crease in the print
paper.
tCheck for creases, and cut off
any creased portions before
loading the paper roll back into
place (page 10).
The ink ribbon may be severed.
tTape together the severed
portion of the ink ribbon.
The ribbon cartridge has run out.
tReplace the ribbon cartridge
and paper roll as a set (page
10).
The ribbon cartridge may not be
loaded properly.
tLoad the ribbon cartridge
properly (page 11).
indicator lit The paper roll has run out.
tReplace the paper roll and
ribbon cartridge as a set (page
10).
The ribbon cartridge has run out.
tWhen the ink ribbon is reeled
entirely to one side of the
cartridge, the cartridge has run
out. Replace the ribbon
cartridge and paper roll as a
set (page 10).
There is no paper loaded.
tLoad a paper roll into the unit
(page 10).
There is no ribbon cartridge
loaded.
tLoad a ribbon cartridge into the
unit (page 11).
The print paper and ribbon
cartridge do not match.
tOnly load paper rolls and
ribbon cartridges that came
together in the same printing
pack (page 8).