Sony FY15 User manual

FY15 Touch-pad Remote Controller
Solution for “doesn’t work”

2
Touch-pad remote (TPR) doesn’t work
Case1: TV can be operated only by the paired TPR [Explanation]
TV and TPR are paired one-to-one.
TV can be operated only by the paired TPR.
TPR will be paired with the bundled TV automatically
when first used.
If you want to pair with another TV, please refer page 7.
Can work
Paired TV
Another TV
○
×
Can NOT work
TPR
(Paired)

3
Case２: Factory data reset by IR remote
1. Factory data reset
Storage & reset
> Factory data reset
×
2. TPR will be
unregistered from
TV
[Explanation]
When TV is factory data reset by IR remote, TV will be
back to the original factory settings and TPR will be
unregistered from TV. Then TPR doesn’t work.
[How to recover]
TPR should also be reset and re-pairing.
Please refer the page 6, “To make repair, clear paring
information of touch pad remote controller”.
[Recommendation for Factory data reset]
Please use TPR instead of IR remote. When TV is reset
by TPR, TPR will be reset automatically.
(If TPR is non-used one, then TPR automatically paired
without above recovery operation.)
Touch-pad remote (TPR) doesn’t work
TPR
(Paired)

4
Case３: Bluetooth connection failure
TV（Paired）
TPR
(Paired)
×
[Explanation]
TPR fails to connect with TV by the Bluetooth
connection circumstances.
[How to recover]
Please refer the page 5, “Restart Bluetooth function”.
[In case of cannot recover]
Please unplug and plug TV’s AC power code.
Touch-pad remote (TPR) doesn’t work

5
Is there TPR on the paired device list?
Settings > Bluetooth settings > Device list
Confirmation flow for "TPR does not work" part 1
YES
NO
Assumed cause :
Bluetooth function is temporally not working
Assumed cause: TPR already unregistered from TV
- by Factory data reset on Storage & reset menu
Or
- by unpair TPR on Bluetooth settings menu
Countermeasure
Restart Bluetooth function
1. Disable Bluetooth function
2. Select YES on the confirmation screen
3. Confirm that Bluetooth function is disabled
4. Enable Bluetooth function again
please check if it recovered or not.
if not, then AC plug off/on.
Countermeasure is in next page

6
Countermeasure
To make re-p a i r, clear paring information of touch pad
remote controller
1. Unplug AC code of TV
2. Remove battery cover of touch pad remote controller to see
LED indicator ※Fig.1
Remove batteries and wait for about 10 second and
put batteries back
3. Press 1. "VOL-", 2. "POWER", and 3. "ENTER" in turn
and hold 3 keys for 3 seconds ※Fig.2
4. Confirm LED indicator blink twice (Touch pad remote
controller is initialized.) ※Fig.3
5. Insert AC power plug of TV into socket and power on TV
using the power button on the TV
6. After waiting for about 2 minutes and confirming home screen
of TV, start using touch pad remote controller
7-1. Paring is automatically done without no notification if the
remote controller is bundled to the TV.
7-2. If non bundled touch pad remote controller, then please refer
next page for pairing.
②
①
③
※Fig.1 ※Fig.2 ※Fig.3
LED blinks twice
Press 3 keys
Remove and put
batteries
Confirmation flow for "TPR does not work" part 2
Power button on TV

7
How to pair TPR with another TV
Use with IR remote
1. Unplug AC code of the previous paired TV.
(To avoid automatically pair again to this TV)
2. Use your IR remote to enter pairing menu of
another TV which you want to newly pair
1. Settings
2. Touchpad Remote Control Settings
3. Pair Touchpad Remote Control
3. Please follow the instruction on screen.
Use without IR remote
1. Unplug AC code of the previous paired TV.
(To avoid automatically pair again to this TV)
2. Press input key of TV which you want to newly pair
for 5sec.
3. Please follow the instruction on screen.

8
Pairing information during TV SW Update
TPR
(Paired)
Pairing information doesn’t be affected and keep pairing during TV SW update.
TV
(Paired)
1. Update via broadcasting
TPR
(Paired)
TV
(Paired)
2. Update via Internet
TPR
(Paired)
TV
(Paired)
3. Update via USB
Keep pairing Keep pairing Keep pairing

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