Splicecom Yealink CP920 User manual

1
Internal Microphones (3) Gives 360 coverage.
2
Mute, Mutes the microphone so the other party cannot hear you.
3
Conference Speaker
4
LCD Screen, Shows Call information, messages etc.
5
Context sensitive keys.
6
On-Hook key, Ends the call or returns to the idle screen.
7
Keypad, Provides digits, letters and special characters in context-sensitive applications.
8
Volume +, Increases volume of the speaker, ringer or media.
9
Volume -, Reduces volume of the speaker, ringer or media.
10
Off-Hook key, Enters the dialing screen, places or answers a call.
11
Bluetooth key, Enters the Bluetooth settings.
12
OK Key, Confirms any actions or can be used to answer incoming calls.
13
Key UP, Scrolls through displayed information upwards.
14
Key Down, Scrolls through displayed information downwards.
Yealink CP920
Yealink CP920
Quick Reference guide
March 2018
The Hall Farm Business Centre, Berry Lane, Chorleywood, Hertfordshire WD3 5EX Tel: [phone]
Fax: [phone] Email: [e-mail] Website: www.splicecom.com

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Yealink CP920 Quick Reference Guide Version 1/0318/1
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Changing your Greeting
Voicemail (cont)
Making an Internal Call
Making an Internal Call
Dial the extension number via the alpha-numeric keypad
Press Send,OK or the Call key, to make the call.
The Call Status screen will display whom you are ringing
and your details
OR
Press the Answer Call key and Dial the extension via the
alpha-numeric keypad, press the send key or wait for the
number to autodial.
OR
Press the Directory Key
Press the key on the keypad that displays the first letter of
the User’s name, keep entering the characters to refine
the search then.
Find the user required using the Navigation Keys
Select the user required and then press the OK Key to call
that user.
(Note: If the extension you are ringing is busy or not
answered within 20 seconds (default) you will be passed
to voicemail, if enabled.)
Changing your Daily and Permanent Voicemail Greetings
If you have voicemail enabled for your conference phone user
you can record two voicemail greetings. The first is a daily
greeting that you would normally update on a daily basis,
typically giving the date and your whereabouts/availability.
The second is a permanent greeting that can be used on
any day. If you choose to record a permanent greeting your
daily greeting will be deleted at midnight and the
permanent greeting will then be used until you record a
new daily greeting.
Press the Menu button, navigate to option 4, press OK and
select option 1 (Voice Mail)
Whilst listening to the first prompt press the * key you will
hear a list of options.
Changing your daily Greeting
To change your daily greeting select option 2
You will then be prompted to record your new Daily
Greeting. Press hash (#) when finished.
Your new Daily Greeting will be played back to you, if you
are happy with your greeting press End Call button.
You can also select 6 and then option 2 for a daily greeting
Changing your permanent Greeting
To change your permanent greeting select option 6
followed by option 3
You will then be prompted to record your new Daily
Greeting. Press hash (#) when finished.
Your new permanent greeting will be played back to you, if
you are happy with your greeting, End Call button.
You can also select 6 and then option 2 for a daily greeting
For further details on the other voicemail features please
Refer to your maintainer.
Changing your daily Greeting
Changing your permanent Greeting

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Making an External Call
Leaving a Message for a Colleague
Accessing Your Own Messages
Voicemail
Leaving a Message for a Colleague
If the extension you are ringing is busy or is not answered
you will be transferred to voicemail (if enabled) and
played your colleague’s greeting.
Leave your message.
And then press the End Call button.
Accessing Your Own Messages
If you have a message waiting you will see a flashing
cassette icon on the screen. If this is a new message you
will hear a short beep and see a message on the CP860
screen
Press the Menu button, navigate to option 4, press OK and
select option 1 (Voice Mail) followed by 1 (View Voice Mail).
Select the message you wish to play using the navigation
button and press OK or Connect to play the message.
Whilst the message is playing you can use the keypad to do
the following: -
Press 1 to play help
Press 2 to skip forward 2 seconds
Press 3 to delete the message
Press 4 to play the previous message
Press 5 to forward the message
Press 6 to play the next message
Press 7 to save the message
Press 8 to skip backwards 2 seconds
Press 9 to play the callers number
Press * for configuration options
Press 0 to return the call*
*Voicemail forwarding must be enabled for this to work,
please see your reseller for details.
Making an External Call
Dial the external number via the alpha-numeric keypad.
(Your System Administrator will inform you if a prefix is
required.)
Press Send, OK key, or the Call Key to make the call.
The Call Status screen will display whom you are ringing
and your details.
OR
Press the Directory Key
Press the key on the keypad that displays the first letter
of the User’s name, keep entering the characters to
refine the search then.
Find the user required using the Navigation Keys
Select the user required and then press the OK Key to
call that user.
OR
Pressing the History button followed by option 1 shows
you calls that have been:-
Made
Received
And Missed
Find the call required using the Navigation Keys
then press the OK Key to make a call to that number
1 New Voice Mails(s)

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Ending a Call
Placing a Call on Hold
To Call a Previous Caller Back
Press the History button followed by option 1 (All Calls).
Use the Navigation keys to select the number you wish to call
back and then press the Send button or OK button.
To Delete a Call Entry
Press the History button.
Use the navigation keys to select the call you wish to delete, then
press the delete button
Press the back button to return to the main screen.
To Call a Previous Caller
Back
To Delete a Call Entry
Answering a Call
The main screen will show the details of the caller, Answer
or OK buttons to answer the call.
OR
If you do not wish to answer the call press the reject button
and the call will be passed to your Forward on Busy number
(if set), or to voicemail (if enabled), or cancelled. (If your
phone is busy or not answered within 20 seconds (default)
the caller will be passed to voicemail, if enabled.)
Ending a Call
Press the end call button
Placing a Call on Hold
Press the Hold Key
To retrieve the call press the resume button
Transferring a Call
Announced Transfer
Place the call on hold using the Tran Key
Dial the internal or external number and wait for the call to
be answered and then announce the intended transfer.
To transfer the original call, press the Tran button.
OR
To return to the original call, press the Cancel and then the
Resume Key, or wait for the destination to hang up and then
press the Resume key
Answering a Call
Announced Transfer

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Blind Transfer
Transfer to colleague’s
voicemail
Parking and Picking a Call
Transferring a Call (cont)
Blind Transfer (un-announced transfer)
Place the call on hold using the Tran Key
Dial the internal or external number
To complete the transfer, press the Tran key.
Transferring a Call Directly to a Colleague’s voicemail
Place the call on hold using the Tran Key
Dial the internal number prefixed with a # i.e. #200 if you
wanted to transfer the call to ext 200’s voicemail.
Press the Tran key again to complete the transfer
Parking and Picking up a Call
This facility allows a call to be held on the system and
picked up by any extension.
The CP920 Does not have the ability to show Park slot
information so this has to be done manually.
To park a call press Tran followed by *51 Send, you will
hear a message telling which Park Slot is being used, you
can then end the call.
To pick up a parked call you must know the Park Slot being
used, enter ** followed by the Park Slot number, the call will
then be presented to the CP860
Conferencing a call
Conferencing a Call
To conference a call press the Conference button,
enter the ext. you wish to conference.
You can swap between calls by pressing the
Swap button, or to conference all parties press the
Conference button again.