TCL AC12000E User manual

WIFI MANUAL
AC12000E
12,000 BTU PORTABLE AIR CONDITIONER
With WIFI Smart App
Thank you for choosing TCL.
Please read this user manual before using this innovative Air Conditioner and
keep it safe for future reference.

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BEFORE YOU START
•Ensure your router provides a standard 2.4ghz connection.
•If your router is dual band ensure that both networks have different network names
(SSID). The provider of your router / ISP will be able to provide advice specific to
your router.
•Place the dehumidifier as close as possible to the router during setup.
•Once the app has been installed on your phone, turn off the data connection, and
ensure your phone is connected to your router via wifi.
DOWNLOAD THE APP TO YOUR PHONE
Ensure whilst setting up the WIFI on your air conditioner, that it is close to your router, as
the unit requires a good signal during the setup process. Your air conditioner is designed to
be connected to a 2.4ghz network, and the connection is set up using the TCL “SMART
LIFE” app. We would advise on using the QR codes below to ensure the correct app is
downloaded.
Android IOS
The unit can also be controlled using the “Smart Life” app by TUYA which is also available
in the app stores. We would advise on using the version above which is optimised for use
with your air conditioner as we cannot guarantee the correct functionality of all features with
the TUYA app. If you would prefer to use the TUYA app, please use the QR codes below
Android IOS

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ACTIVATING THE APP
The first time the app is used, it will need activating. To do
this, either press the scan button, and scan the QR code
below, or press “Enter Activation Code” and enter the
activation code: TCL
REGISTER THE APP
Upon the first use of the app, an account will need to be
registered. Click on the “Register” button to enter the
registration screen. The account can be created by using either
the default option of an email address, or alternatively by SMS
message using the “Register with mobile number” option.
EMAIL REGISTRATION
Enter your email address, and Press
next. In the password box create a
new password for your account,
before pressing confirm.
This should be at least 6 characters
and include letters and numbers.

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SMS REGISTRATION
Press on the option at the bottom of the screen to choose the option for registering with a
mobile number. You will receive an activation code via SMS. Enter the activation code into
the verification code box, before entering your new password in the box below.
Please note the password should be at least 6 characters and include letters and numbers.
Then press the confirm button to log in.
FORGOTTEN PASSWORD
Should the password for your account be forgotten, it is possible to use the “Forgot
Password” option which will allow you to enter the email address or telephone number used
to register the account, and a verification code will be sent to you via the method chosen.

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CONNECTION METHODS AVAILABLE FOR SETUP
The smart devices have two different setup modes, CF (Quick Connection) and AP (Access
Point). The CF mode is a quick and simple way to set the unit up. The AP connection uses
a direct local wifi connection between your phone and the air conditioner to upload the
network details.
Before starting the setup, please ensure that your air conditioner is in the correct standby
mode for the connection type you are attempting, the display on the air conditioner will
confirm the current connection mode during setup.
CHANGING BETWEEN CONNECTION TYPES
To change the unit between the two connection types, quickly press the fan button on the
air conditioner 6 times, and wait approx. 10 seconds until the new connection mode is
displayed on the screen.
ADDING A DEVICE
1. Press the “Add device” button, which will bring up a screen to choose the device type.
2. Select “Portable Air Conditioner” from the Device Type List.
3. The app will default to quick connection mode, and this can be changed by pressing
the button labelled AP Mode in the top right of the screen.
4. After ensuring that the air conditioner is also in the correct connection mode, follow
the relevant connection guide on the following pages.

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CONNECTING USING CF MODE (QUICK CONNECTION)
1. Ensure that the display on the air conditioner is displaying CF before pressing “Next
Step” (otherwise to change the connection mode: Quickly press the fan button on the
air conditioner 6 times and wait 10 seconds until CF is displayed)
2. Select your Wifi router from the drop down list and enter the password (Please note
the password is case sensitive) before pressing next.
The app will automatically upload the connection information to the air conditioner, once the
connection is completed, a message will be displayed to confirm. On this page there is the
option to rename the air conditioner to something more relevant.
If the connection fails, please retry the connection, failing this try connecting using the AP
mode connection.

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CONNECTING USING AP MODE (ALTERNATIVE METHOD)
1. Ensure that the screen on the air conditioner is displaying AP (otherwise to change
the connection mode: Quickly press the fan button on the air conditioner 6 times and
wait 10 seconds until AP is displayed)
2. Press on the AP Mode button in the top right of the screen to change the app to AP
mode connection.
3. Select your Wifi router from the drop down list and enter the password (Please note
the password is case sensitive) before pressing next.
4. Connect your phone to the wifi network by leaving the app, and connecting to the
Wifi network created by the air conditioner “Smartlife-XXX”
5. Reopen the app and click on the “Connect now” button,

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The app will automatically upload the connection information to the air conditioner, once the
connection is completed, a message will be displayed to confirm. On this page there is the
option to rename the air conditioner to something more relevant.
If the connection fails, please retry the connection, failing this try connecting using the CF
mode connection.

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CONTROLLING YOUR DEVICE THROUGH THE APP
Now that your air conditioner is linked up to your network, you can control it from your phone.
Select your device in the device list to gain access to the controls for the device.
Use the + and –buttons to increase and decrease the desired temperature. The tabs on the
bottom of the screen should be used to change other settings.
Mode: Allows the operating mode to be changed between Auto, Heat, Dry, Cool and Fan.
Speed: Allows the fan speed to be changed between Auto, Low, Medium and High.
Function: Allows the Sleep function to be activated (See main manual for description of the
operation) and for the temperature measurement unit to be changed between Fahrenheit and
Celsius.

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USING THE TIMER FUNCTION
The timer can be used to either set a time for the air conditioner
to turn on (and specify the settings it will run with), or a time for
the unit to turn off. Multiple timers can be used together to
build a schedule with on and off times.
1. Press the Timer button at the bottom right of the
screen.
2. To set a new timer, press the “Add Timer” button at the
bottom of the screen. If there is a timer already
programmed that you would like to amend, press and
hold the timer which requires amendment.
OFF TIMER:
1. Select Timer Off
2. Set the time the air conditioner should turn off 3. Select
which days the timer should operate
4. Press Save in the top right corner.
ON TIMER:
1. Select Timer On
2. Set the time the air conditioner should turn on
3. Select which days the unit should run on the auto timer.
4. Set the Mode, fan speed, desired temperature and function that the air conditioner
should run with.
5. Press Save in the top right corner.

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MORE SETTINGS
When on the main screen the three dots in the top right hand corner give you access to the
settings options for the app. This a number of extra options for modifying the name of the
air conditioner, and removing a device from the app.
TROUBLESHOOTING
1. Check whether the device is powered on and isin the correct standby mode, if not please
refer to the Changing between connection types section.
2. Ensure the wifi password has been entered into the app correctly (Case sensitive) 3.
Check that the phone is connected to the wifi network you are connecting the device to.
4. Ensure the network you are connecting it to is 2.4Ghz (5Ghz wifi networks are not
supported), and that there is a strong wifi signal to the item.
5. Check the settings on the router. Encryption should be WPA2-PSK and authorisation
type should be set to AES
6. If you are unable to connect through the quick connection method, please try following
the guide for connecting using the AP Mode.
TCL UK SUPPORT
Please, for your own convenience, make these simple checks before calling the service
line.
If the unit still fails to operate call: 0871 620 1057 or complete the online form

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1. Has the unit been standing upright for at least 2 hours?
2. Is the unit plugged into the mains?
3. Is the fuse OK?
4. Switch the unit off and wait three minutes to see if the issue is resolved. Restart the
unit.
5. Check if the water tank is full.
Office hours: 9AM - 5PM Monday to Friday
TCL AIR CONDITIONING
Unit J6, Lowfields Business Park
Lowfields Way, Elland
West Yorkshire, HX5 9DA