Toshiba Strata DK 2000-series User manual


DKT 2000-Series
Digital Telephone
Quick Reference Guide
BUSINESS
TELEPHONE
SOLUTIONS
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1
Digital Telephone
Quick Reference Guide
Telephones
This guide applies to DKT 2000-series digital
telephones connected to Strata DK14/DK16e/
DK40/DK280 or DK424 systems.
Conventions
Letters in [brackets] represent buttons which
have Directory Numbers on them. For example:
[PDN] = Primary Directory Number button
(the Extension Number for your
telephone).
[PhDN] = Phantom Directory Number button
(an additional Directory Number).
[DN] = Any Directory Number button(also
known as an Extension or Intercom
Number). Whenever [DN] is used
in this guide, it means that you can
use any [PDN] or [PhDN].
  letters represent telephone buttons.
~ means “through.”
+ is used for multiple key entries.
For example: Press
 +
 .
➤indicates a single step.
Your telephone may not have all of the buttons/
features mentioned in this guide. See your
Telephone System Administrator for more
information on buttons and access codes.
Before You Begin
If you hear dial tone when you lift the handset,
then you do not need to press any available [DN]
or CO
 button before dialing an internal or
external number.
Outside Line Access
➤To access an outside line
➤You may need to press one of these options:
 ,   
...or a [DN] and dial a line access code.

2Digital Telephone
Quick Reference Guide
 may be used for Least CostRouting (LCR)
or to access a Line Group for all system
sizes.
Basic Calling
➤To make an Outside Call
1. Access an outside line.
2. Dial a telephone number.
➤To make an Internal Call
1. Lift the handset or press a [DN].
2. Dial a [DN].
3. Make a voice announcement after you hear a
single tone or when the called party answers.
Account Code Calls
➤To enter a Forced Account Code
1. Access an outside line.
2. Enter the Forced Account Code.
3. Listen for dial tone. Busy tone indicates an
invalid code. If you are dialing with Least
Cost Routing, you will not hear dial tone.
4. Dial a telephone number.
➤To enter a Voluntary Account Code
1. While on a call connected to a CO or other
outside line, press
 
...or   + 
...or   +  (RCTUE/F)
...or
 +  .
Note Press if the
  button is not
on your telephone.
2. Dial the Account Code.
System Size Line Access Code
DK14

or

or

DK16e
 or 
or

DK40 
or

or

RCTUA
 or 
or

RCTUBA/BB
 or 
or

RCTUC/D
 or 
or

RCTUE/F
 or  or 
3
Digital Telephone
Quick Reference Guide
Automatic Busy Redial
➤To activate Automatic Busy Redial
➤After dialing a busy outside telephone
number, press
 !"# $
...or  +  , then hang up.
Your telephone signals you when the called
number is available.
➤To cancel Automatic Busy Redial
➤Press
 !"# $
...or [DN] +  .
Automatic Callback
➤To activate Automatic Callback
1. After dialing a busy station, a station in the
Do Not Disturb mode, or busy trunk group,
press
 %
...or  .
2. Hang up. The system calls you when the
station or trunk group is available.
➤To cancel Automatic Callback
➤Press
 %
...or a [DN] + & .
Call Forward
➤To Call Forward your [PDN] with a Call
Forward button
1. Press a Call Forward button:
 '(  "
 '( !"#
 '( ) "(
 '( !"#)"
2. Enter the [PDN] or [PhDN] to which calls
are forwarded.
3. Press the Call Forward button again.
➤To Call Forward your [PDN] or [PhDN] with
an Access Code
1. Press the [PDN] or [PhDN] button that you
want to Call Forward.

4Digital Telephone
Quick Reference Guide
2. Enter a Call Forward access code sequence:
Call Forward-All Calls
 * + NNN + %
Call Forward-Busy
 + + NNN + %
Call Forward-No Answer
 & + NNN +   (or ) + XX +
$ (or  ) + %
Call Forward-Busy/No Answer
  + NNN +   (or ) + XX +
$ (or  ) + %
NNN = [DN] where calls are forwarded.
XX = The amount of time (08~60 secs.)
that the telephone should ring
before it forwards. This entry is
optional: you can skip XX, but you
must press
$ (or  ) + % .
Note You can only Call Forward a [PDN] or
[PhDN] that is “owned” by your
telephone. See your System
Administrator for more information.
➤To cancel Call Forward
➤Press the same Call Forward button that you
used to set Call Forward
...or a [DN] +
 * and hang up.
Call Park Orbits
➤To Park a call
1. While on a CO line call or internal call, press
%  ,
...or  + &&+ .
2. Enter a General Orbit Number (
-* )
or a valid [PDN].
If you have an LCD telephone, enter

and the system automatically selects an
available orbit.
3. Hang up.
➤To retrieve a Parked call
1. Press
%  ,
...or [DN] + &&+ .
5
Digital Telephone
Quick Reference Guide
2. Enter the Orbit Number or [PDN] where the
call is parked.
➤To Park a call and Page
1. While on a CO line call or internal call, press
%  .
...or  + &&* .
2. Enter a General Orbit Number (
-* )
or a valid [PDN].
If you have an LCD telephone, enter

and the system automatically selects an
available orbit.
3. Enter the Paging Access Code and make
your announcement.
4. Hang up.
Call Pickup
Applies to [DN] calls which are ringing or on
hold, not parked.
➤To Pick Up a call at a [PDN] or [PhDN]
➤Press [PDN] +
+ + XXX
(XXX is the [PDN] or [PhDN] that you want
to pickup. Not available on all systems.)
➤To Pick Up other types of calls
1. Press
 %
...or [DN] +  .
2. Enter one of the following:
[PDN] of the station ringing or holding
the call.
&
picks up any ringing [DN] as a
priority, or a page, or ringing
door phone if a [DN] is not
ringing.
&
to pick up an external page.

to pick up any ringing CO line.
/*-
/+
to pickup a CO line on hold.
(See your System
Administrator for the
maximum number of CO lines
for your system.)

6Digital Telephone
Quick Reference Guide
Call Transfer with Camp-on
➤To Transfer a call
1. While on a call, press
 .
2. Dial a [DN].
3. Announce the call, then hang up.
If the station is busy, hang up and the call
“camps on” the called number. When the
called number is available, the “camped on”
party is connected. If the called party does
not answer after a certain time, the call rings
back to you.
Conference Calls
➤To make a Conference Call
1. While on a call, press
 .
2. Dial a [DN] (or access an outside line and
dial an external telephone number).
3. Press
 after the called party answers.
All parties are conferenced together.
If you added an outside line to the call, press
 again before hanging up to allow
the outside parties to continue talking. (If
you do not, the call is disconnected).
Note Some types of outside lines
(“unsupervised”) do not automatically
disconnect when conferenced parties
hang up. In this case, press one of the
flashing buttons to monitor the
conference.
If the parties are still on the line, press


+ % , then hang up. When no one is
on the line, press
% to disconnect the
lines.
Do Not Disturb
➤To activate/deactivate Do Not Disturb
➤To activate, press
 ) " (LED
ON).
➤To deactivate, press
 ) " again
(LED OFF).
7
Digital Telephone
Quick Reference Guide
Hold
➤To place a call on Hold
➤Press
0 .
➤To retrieve a Held call
➤Press the held (flashing) line or [DN].
➤To place a call on Exclusive Hold
➤While on a call, press
0 twice. (No one
can accidentally pick up your call.)
Handsfree Answerback
➤To receive a Handsfree Answerback call
You hear a single warning tone followed by the
caller’s voice.
➤Without lifting the handset, speak toward the
telephone at a normal voice level.
Handsfree Monitoring
➤To use Handsfree Monitoring
1. While off-hook on a call, hold down
%
and place the handset on-hook.
2. Release
% .
3. Lift the handset to resume the conversation.
Message Waiting
➤To leave a Message Waiting Indication at
another station
➤After reaching a busy or unanswered station,
press
1". or / .
➤To answer a Message Waiting at your station
A flashing Msg LED indicates message waiting.
➤Press
1". , lift the handset. If the message
sender does not answer, go on-hook and
repeat this step to skip to the next message.
➤To cancel a Message Waiting for a station
➤Press [DN] +
 .
Override/OCA
➤To make a Busy Override or OCA call
➤Dial
+ after dialing the busy station

8Digital Telephone
Quick Reference Guide
...or press +* or *+ if the called telephone
allows Off-hook Call Announce.
➤To make an Executive Override call (barge-in)
➤Dial
& after reaching a busy station
Paging
➤To make a Page announcement
1. Lift the handset and press a [DN].
2. Enter a page zone code:
Repeat Last Number Dialed
➤To Redial the Last Number Dialed
1. Lift the handset, then press an available
[DN] or line.
2. Press
$ .
Saved Number Redial
➤To save a number to redial later
➤After dialing a telephone number (before
disconnecting), press
2 " )3 .
➤To redial a saved number
➤Access an outside line, then press
2
" )3
.
Soft Keys
Soft Keys are prompts which appear on an LCD
screen. When they are “on,”
1 , . , and
 perform the action described by the Soft
Key. (See example titled “Using Soft Keys.”)
➤To turn Soft Keys on
➤Press
1 + /* (when telephone is idle).
&
All Call Page group.
&**-&*4
Station groups.
&
All Call Page group with
external page zones.
&-&4
...or
&*-&4
External Page zones
(depending on your
system size.)
9
Digital Telephone
Quick Reference Guide
➤To turn Soft Keys off
➤Press
1 + / (when telephone is idle).
Using Soft Keys
The Soft Keys abbreviations shown in the
following example are:
TRNS = Transfer PGE = Page
CONF = Conference STA = Station
JOIN = Join Parties RTRN = Return to
previous
state
➤To set up a conference call with Soft Keys
1. While talking on a
CO (outside) line,
the TRNS,
CONF, and PGE Soft Keys appear.
2. After pressing the
button under the
CONF Soft Key,
the following appears. Press the STA. Soft
Key to conference to another station.
3. Dial the station
number of the
party that you
wish to add to the conference call.
4. When the called
party answers,
your station is
connected to the called station 220 and the
outside call remains on hold. Press the JOIN
Soft Key to join all parties in a conference.
Speed Dial
➤To store a Speed Dial number
1. Do not lift the handset.
2. Press
$ .
3. Press an
 button to store the phone
number on
...or
  (or ), then enter an
access code (see below). This code
represents the stored number.
TALK ON LINE 3
TRNS CONF PGE
LINE OR STATION?
LINE STA. RTRN
DIAL STATION NO.
RTRN
TALK WITH 220
TRNS JOIN RTRN


Toshiba America Information Systems, Inc.
Telecommunication Systems Division
9740 Irvine Boulevard, Irvine, CA 92618-1697
PartNumber: DKA-QR-DKTEL-VB
ItemNumber: 4010351
4. Press your [PDN].
Note If you need to press [DN] or

access code before dialing a number,
you can store it in the speed dial number
string.
5. Enter a CO line access code (optional) plus
the telephone number, then press
$ .
➤To make a call with Speed Dial
➤Press

Note You may haveto press [DN] and dial the
access code of a CO line before pressing
 .
...or
  and dial a Speed Dial
access code.
Speed Dial Access Codes
Note Only the Administrator station and
attendant consoles can store system
speed dial numbers, but anyone can use
System Speed dial codes for dialing.
System Size Personal System
DK14/DK16e/DK40/RCTUA
 
RCTUBA/BB
 
RCTUC/D
 
RCTUE/F
 