Town & Country Fireplaces TCWS38D User manual

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TCWS38D - Version 2
USER MANUAL
150817-16 TCWS38 D.ver2 5056.42524D2
MODEL TCWS38
SERIES D
MODULAR DIRECT VENT
FIREPLACE
This appliance may be installed in an aftermarket
permanently located,manufactured home (USA only)
or mobile home, where not prohibited by local codes.
This appliance is only for use with the type of gas
indicated on the rating plate. This appliance is
not convertible for use with other gases, unless a
certied kit is used.
This appliance is suitable for installation in a
bedroom or bed sitting room.
INSTALLER: Leave this manual with the appliance.
CONSUMER: Retain this manual for future reference.
USER MANUAL
WARNING: If the information in these
instructions is not followed exactly, a re or
explosion may result causing property damage,
personal injury or death.
FOR YOUR SAFETY
Installation and service must be performed
by a qualified installer, service agency or the
gas supplier.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch.
• Do not use any phone in your building.
• Immediately call your gas supplier from
a neighbour’s phone. Follow the gas
supplier’s instructions.
• If you cannot reach your gas supplier
call the fire department.
Do not store or use gasoline or other flam-
mable vapors and liquids in the vicinity of
this or any other appliance.
SERIAL #

Table of Contents
Congratulations on your Town & Country purchase ................... 2
Caution ...................................................................................... 3
Safety ........................................................................................ 3
Lighting Instructions .................................................................. 4
First Fire ..................................................................................... 5
Special Operator Note ............................................................... 5
Remote Control Operation ........................................................ 5
Initializing the Fireplace for the rst time............................ 7
Temperature indication Display.......................................... 8
Turn on the Fireplace.......................................................... 8
Turn off the Fireplace.......................................................... 8
Manual Bypass of the Remote Fireplace ........................... 8
Instructions for enabling the Thermostat
function for Canadian users. ....................................................... 9
Remote Flame Control ....................................................... 9
Room Thermostat (Transmitter Operation)......................... 9
Smart Thermostat (Transmitter Operation)......................... 9
Remote dimmer control (Light)......................................... 10
Continuous Pilot/Intermittent Pilot (CPI/IPI) selection...... 10
Key Lock .......................................................................... 10
Low Battery Power Detection .......................................... 10
Linking Remote Handset and apple®Device to Fireplace ...... 11
Maintenance ............................................................................ 14
Glass Panel ...................................................................... 14
Annual Inspection............................................................. 14
Periodically....................................................................... 14
Warranty .................................................................................... 15
2TCWS38D.ver2_150817-16
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HOT GLASS WILL CAUSE
BURNS.
DO NOT TOUCH GLASS UNTIL
COOLED.
NEVER ALLOW CHILDREN TO
TOUCH GLASS.
!
DANGER
A barrier designed to reduce the risk of burns from the
hot viewing glass is provided with the appliance and
shall be installed for the protection of children and
other at-risk individuals.
Your Town & Country replace has been professionally installed by:
Dealer name: _____________________________________________
Phone Number: ___________________________________________
If you discover any problems with your Town & Country replace contact your dealer immediately to have the
unit repaired.
Caution: Do not attempt to repair the replace because you may cause injury to yourself or others, and risk
causing damage to the unit.
Before operating your replace carefully read this manual and pay close attention to all Safety
Warnings. The manual contains important information on the unit’s safe operation and maintenance.
Congratulations on your Town & Country purchase

FOR YOUR SAFETY - Do not install or operate your Town & Country replace
without rst reading and understanding this manual. Any installation or
operational deviation from the following instructions voids the Town & Country
Fireplaces Warranty and may prove hazardous.
This appliance and its individual shut off valve must be disconnected from
gas supply piping system during any pressure testing of that system at test
pressures in excess of 1/2 psig (3.5 kPa).
This appliance must be isolated from the gas supply piping system by closing
its individual manual shut off valve during any pressure testing of the gas supply
piping system at test pressures equal to or less than 1/2 psig (3.5 kPa).
Note: When lit for the rst time, the appliance will emit a slight odour for a
couple of hours. This is due to the curing of paints, sealants and lubricants used
in the manufacturing process. This condition is temporary. Open doors and
windows to ventilate area. Smoke and fumes caused by the curing process may
cause discomfort to some individuals.
Do not use the replace if any part has been under water. Immediately call a
qualied service technician to inspect the replace and to replace any part of the
control system and any gas control which has been under water.
Due to high temperatures, this gas appliance should be located out of trafc and away from furniture and draperies.
Children and adults should be alerted to the hazards of high surface temperatures and should stay away to avoid burns
or clothing ignition.
Young children should be carefully supervised when they are in the same room as the appliance. Toddlers, young chil-
dren, and others may be susceptible to accidental contact burns. A physical barrier is recommended if there are at-risk
individuals in the house. To restrict access to a replace or stove, install an adjustable safety gate to keep toddlers,
young children, and other at-risk individuals out of the room and away from hot surfaces.
Clothing or other ammable material should not be placed on or near the appliance.
Any grill, panel or door removed for servicing the unit must be replaced prior to operating. Failure to do so may create a
hazardous condition.
Installation and repair should be done by a qualied service person. The appliance should be inspected before use and
at least annually by a professional service person. More frequent cleaning may be required due to excessive lint from
carpeting, bedding material, etc. It is imperative that control compartments, burners and circulating air passageways of
the appliance be kept clean.
It is our policy that no responsibility is assumed by the Company or by any of its employees or representatives for any
damages caused by an inoperable, inadequate, or unsafe condition which is the result, either directly or indirectly, of any
improper operation or installation procedures.
This appliance must not be connected to a chimney ue serving a separate solid fuel burning appliance.
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TCWS38D.ver2_150815-16
Caution
Safety
We recommend that our gas
hearth products be installed and
serviced by professionals who are
certied in the United States by
the National Fireplace Institute®
(NFI) as NFI Gas Specialists

FOR YOUR SAFETY READ BEFORE LIGHTING
LIGHTING INSTRUCTIONS
TO TURN OFF GAS APPLIANCE
WARNING:
If you do not follow these instructions exactly, a
fire or explosion may result causing property damage,
personal injury or loss of life.
A.This appliance is equipped with an ignition device which
automatically lights the pilot. Do not try to light the pilot by hand.
B.BEFORE LIGHTING smell all around the appliance area for gas. Be
sure to smell next to the floor because some gas is heavier than
air and will settle on the floor.
WHAT TO DO IF YOU SMELL GAS:
- Do not try to light any appliance.
- Do not touch any electric switch; do not use any phone in your
building.
- Immediately call your gas supplier from a neighbour's phone. Follow
the gas supplier's instructions.
- If you cannot reach your gas supplier, call the fire department.
C.Use only your hand to push in or turn the gas control knob. Never use
tools. If the knob will not push in or turn by hand, don't try to repair it,
call a qualified service technician. Force or attempted repair may
result in a fire or explosion.
D.Do not use this appliance if any part has been under water.
Immediately call a qualified service technician to inspect the
appliance & to replace any part of the control system & any gas
control which has been under water.
1. STOP! Read the safety information above on this label.
2. This appliance is equipped with an ignition device which
automatically lights the pilot. Do not try to light the pilot by hand.
3. Push the "On/ Off" switch to turn the fireplace ON.
- If the burner does light go to step 6.
- If the burner does not light, complete steps 4 through 5.
- If the burner will not light or stay lit after several tries, push the
"On/ Off" switch for the fireplace to OFF, turn off all electric power
to the fireplace and call your service technician or gas supplier.
Note: Sufficient time must be allowed for air to escape from lines if
the unit is being lit for the first time.
4. Push the "On/ Off" switch to the fireplace Off.
5. Allow sufficient length of time (minimum 5 minutes) for any gas in the
combustion chamber to escape. If you still smell gas, STOP! Follow
"B" in the safety information above on this label. If you don't smell
gas, go to step 3.
6. Set fireplace to desired setting by using hand held remote.
1.
Push the "on/ off" switch to the "Off" position.
2. Turn off all electric power to the appliance and remove backup
batteries if service is to be performed or for extended shutdown.
Due to high surface temperatures, keep children, clothing and furniture away. Keep burner and control compartment clean. See installation and
operating instructions accompanying the appliance.
A cause de la temperature elevee des parios, tenir eloignes les enfants, les vetements et les meubles. Maintenir propres le bruleur et le
compartiment de commande. Voir les instructions relatives a l'installation et au fonctionnement qui accompagnent l'appareil.
CAUTION:
Hot while in operation. Do not touch. Severe burns may result. Keep children,
clothing, furniture, gasoline and other liquids having flammable vapours away. Keep burner and control
compartment clean. See installation and operating instructions accompanying the appliance.
ATTENTION:L'appareil est chaud lorsqu'il fonctionne. Ne pas toucher l'appareil. Risque de
brûlures graves. Serveiller les enfants. Garder les vêtements, le meubles, l'essence ou autres liquides
produisant des vapeurs infl ammables loin de l'appareil. S'assurer que le brûleur et le compartiment des
commandes sont propres. Voir les instructions d'installation et d'utilisation qui accompagnent l'appareil.
090713
5051.185
GBWY
4TCWS38D.ver2_150817-16
5056.42524D2
Lighting Instructions

First Fire
When lit for the rst time, the replace will emit a slight odor for a couple of hours. This is due to the
curing of paints, sealants and lubricants used in the manufacturing process. This condition is temporary.
Open doors and windows to ventilate area. Odors caused by the curing process may cause discomfort to
some individuals.
It is normal for replaces fabricated of steel to give off some expansion and/or contraction noises during the
start up or cool down cycle. Similar noises are found with your furnace heat exchanger or cook stove oven.
Remote Control Operation
Blue back lit LCD display
ON/OFF Key
THERMOSTAT Key
UP/DOWN Arrow Key
MODE Key
NOTE: Pilot may take up
to 30 seconds to ignite
each time the “ON” button
has been selected.
Special Operator Note
Figure 1: Proame 2 handset.
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OFF
ON
SMART
MAX MAX
KEY LOCK
LOW BATTERY ALARM
ROOM
TEMPERATURE
CPI MODE
DIMMER ONFLAME LEVEL
OFF / ON
SET POINT:
TEMPERATURE/LEVEL/STATE
THERMOSTAT OFF/
ON/SMART
TRANSMISSION
* SEE NOTICE REGARDING
THERMOSTAT USE
* SEE NOTICE REGARDING
THERMOSTAT USE
* SEE NOTICE REGARDING
Figure 2: Proame 2 LCD screen details.
NOTICE: The thermostat function is disabled by default. Thermostat function is not
permissible in the USA but is permissible in Canada. Instructions for enabling the thermostat
function in Canada, see “Instructions for enabling the Thermostat function for Canadian
users.” on page 9.
6TCWS38D.ver2_150817-16
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Fireplace Description
The Proame 2 Remote Control Fireplace consists of three elements:
1. Proame 2 Remote Control Transmitter.
2. Proame Integrated Fireplace Control (IFC Module) board and a wiring harness to connect the
IFC to the gas valve and stepper motor.
3. Wall mounted Remote Control Receiver (Figure 3).
Transmitter (Remote Control with LCD Display)
The Proame 2 Transmitter uses a streamline design with a simple key layout and an informative LCD
display (Figure 2). The remote control transmitter is powered by 3 AAA batteries. A mode key is provided
to index between the features and a thermostat key is used to turn on/off or index through thermostat
functions (Figure 1).
IFC Module
The Proame 2 Integrated Fireplace Control (IFC) module is a device that allows automatic ignition and pilot
ame supervision and commands the functions of the replace. It’s congured to control the ON/OFF main
burner operation, giving the choice of both IPI (intermittent pilot ignition), and CPI (continuous pilot ignition)
modes. The Proame 2 IFC module controls and connects directly to the pilot assembly and the automatic
valve using low electric power.
The IFC module can be powered by both an AC power supply, or a back up battery pack for back up. The
Proame 2 offers the added ability to control the comfort fan speed from OFF through six (6) speeds, and a
remotely actuated auxiliary outlet and a dimmable light outlet. The external batteries can provide DC power to
the IFC allowing the batteries to be used only when line power is interrupted or lost, and if the replace does
not use a combustion fan. Battery power is for temporary short term use.
Operating Procedure
The replace must rst be linked to the wall switch. Then the wall switch must be linked to the remote hand-
set. Instructions for both of these procedures including instructions for enabling a Blue Tooth®enabled apple
mobile device to the replace, see “Linking Remote Handset and apple® Device to Fireplace” on page 11.
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TCWS38D.ver2_150815-16

PROGRAM BUTTON
C
Using the Remote Control Transmitter
Temperature indication Display
With the remote control transmitter in the “OFF” position, press the thermostat
and mode keys at the same time. Look at the LCD screen on the remote control
transmitter to verify that a C or F is visible to the right of the room temperature
display (Figure 7 & Figure 8)
Turn on the Fireplace
With the replace OFF, press the ON/OFF key on the remote control transmitter.
The remote control transmitter display will show the active icons on the screen.
At the same time the wall switch will activate the replace via the IFC module. A
single “beep” from the IFC module will conrm reception of the command.
Turn off the Fireplace
With the replace ON, press the ON/OFF key on the remote control transmit-
ter. The remote control transmitter LCD display will only show the room tem-
perature (Figure 7 & Figure 8) . At the same time the IFC module will turn off
the replace. A single “beep” from the IFC module conrms reception of the
command.
Figure 3: Wall switch
interface side.
Figure 4: Wall switch
battery side.
Figure 5: Town and Country
wall switch.
Figure 6: Proame 2 remote
battery compartment.
Figure 7: Proame 2
Fahrenheit screen.
Figure 8: Proame 2
Celsius screen.
Manual Bypass of the Remote Fireplace
If the batteries of the remote control transmitter are low or depleted, the replace
can be turned off manually using ON/OFF switch located on the Town & Country
wall switch (Figure 5). This will bypass the remote control transmitter.
8TCWS38D.ver2_150817-16
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Remote Flame Control
The Proame 2 has six (6) ame levels. With the replace turned on, and
the ame level at maximum height, press the down arrow key once
(Figure 9) to reduce the ame height by one step until the ame is turned
off.
The up arrow key will increase the ame height each time it is pressed. If
the up arrow key is pressed while the replace is on but the ame is off,
the ame will come on in the high position. A single “beep” will conrm
reception of the command.
Flame Off
Flame level 5
Flame level Max
Flame level 1
Smart Thermostat (Transmitter Operation)
The Smart Thermostat function adjusts the ame height in accordance to the difference between the set point
and the room temperatures. As the room temperature gets closer to the set point, the Smart Function will
modulate the ame down. If the room temperature is cool, the Smart Function will modulate the ame up.
To activate this function, press the THERMOSTAT button (Figure 1) until the word “SMART” appears to the
right of the temperature icon (Figure 11). To adjust the set point, press the up or down arrow buttons until the
desired set point temperature is displayed on the LCD screen of the remote control transmitter.
The thermostat key (Figure 1) on the remote handset needs to be held down. Keep it pressed down while
removing one of the three batteries from the remote handset. Simply re-install the battery that was removed
and the feature will be activated. Use the same procedure to disable the thermostat function.
Instructions for enabling the Thermostat function for Canadian users.
Figure 9: Flame level control.
Figure 10: Room temperature
control.
Figure 11: Smart ame
function.
Figure 12: Smart ame
function set low.
Room Thermostat (Transmitter Operation) Canada Only
The remote control transmitter can operate as a room thermostat. The thermostat can be set to a desired
temperature to control the comfort level in a room. To activate this function, press the thermostat key
(Figure 1). The LCD display on the remote control transmitter will change to show that the room thermostat
is “ON” and the set temperature is now displayed (Figure 10). To adjust the set point, press the up or down
arrow keys until the desired set point temperature is displayed on the LCD screen of the remote control
transmitter.
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Low Battery Power Detection
Transmitter
The life span of the remote control batteries depends on various factors: quality of
the batteries used, the number of ignitions of the Heater, the number of changes to
the room thermostat set point, etc.
When the remote batteries are low, an icon will appear on the LCD display of the
remote (Figure 16) before all battery power is lost. When the batteries are replaced
this icon will disappear.
Receiver
The life span of the IFC module batteries depends on various factors: quality of the batteries used, the num-
ber of ignitions of the Heater, the number of changes to the room thermostat set point, etc.
When the IFC batteries are low, a “double-beep” will be emitted from the IFC module when it receives a com-
mand from the remote. This is an alert for a low battery condition for the IFC board. When the batteries are
replaced, a single “beep” will be emitted from the IFC module when a key is pressed.
Key Lock
This function will lock the keys to avoid unsupervised operation. To activate this func-
tion, press the MODE and UP keys at the same time.(Figure 1) The lock icon will
appear (Figure 15). To de-activate this function, press the MODE and UP key at the
same time.
Remote dimmer control (Light)
The auxiliary function controls the AUX power outlet by the
dimmable light control. To activate this function use the Mode
Key (Figure 1) to index to the light bulb icon (Figure 13). The
intensity of the output can be adjusted through six (6) levels.
Use the Up/Down Arrow Keys adjust the output level. A single
“beep” will conrm reception of the
command.
Continuous Pilot/Intermittent Pilot (CPI/IPI) selection
With the system in the “OFF” position, press the Mode Key
(Figure 1) to index to the CPI mode icon (Figure 14). Pressing
the Up Arrow Key will activate the Continuous Pilot Ignition
mode (CPI). Pressing the Down Arrow Key will return to IPI. A
single “beep” will conrm the reception of the command.
Figure 13: Dimmer light control.
Figure 14: IPI - CPI control.
Figure 15: Key lock.
Figure 16: Low battery
icon.
10 TCWS38D.ver2_150817-16
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Figure 17: Town and Country
wall switch.
PROGRAM BUTTON
Linking Remote Handset and apple®Device to Fireplace
Town & Country Fireplaces can be operated remotely by using the remote handset that came with the re-
place, and by using an BlueTooth®enabled apple mobile device and the “TC Fire” app which can be down-
loaded free from the Apple®app store.
Regardless of which method is used, the rst two procedures are to be performed in order to establish a link
between the replace and the wall switch, followed by a procedure to establish a link between the remote
handset and the wall switch.
Step 1: Procedure for linking / pairing wall switch to replace
1. Set the wall switch selector to the “Remote” setting.
2. Press and hold Program button (Figure 17) on the wall switch for up to 10 seconds. Use a straight-
ened paper clip to access the button.
3. The wall switch will beep 5 times. Release the button following the beeps.
4. The replace will beep 3 times repeated by another 3 beeps.
5. The replace and wall switch are now linked/paired.
If there is cross communication with another nearby fireplace causing the other
fireplace to activate instead of the intended fireplace, repeat above procedure to
automatically switch to another one of three available channels.
Figure 14: IPI - CPI control.
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TCWS38D.ver2_150815-16

Step 2: Procedure for linking / pairing the wall switch to remote handset
1. Press and release Program button on the wall switch once (Figure 17).
2. You will hear 3 beeps from the wall switch.
3. Press and release the on/off button (Figure 18) on the remote handset (within 60 sec.)
4. The wall switch will beep 3 times.
5. The remote handset is now linked/paired to the wall switch and is ready to activate the replace.
Step 3: Optional procedure for linking / pairing a Blue Tooth enabled apple mobile device
to the replace (iOS only).
1. Download the “TC Fire” app from the Apple®App Store.
2. From your device, open the app and go to “Add /Edit Fireplace”.
3. Press the “Add” button
Find the PIN number located on a sticker on the wall switch (Figure 20).
4. Enter the PIN number and a user dened description of the replace (Figure 21).
5. Press the “Save” button.
6. The replace is added to the main screen and iOS device is ready to use the app (Figure 22).
ON /OFF
Figure 18: Remote handset.
12 TCWS38D.ver2_150817-16
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Figure 19: Home screen. Figure 20: Wall switch
with PIN number.
Using the TC Fire app
The app controls two functions: Flame ON/OFF/Flame level and Lighting ON/OFF/Level. The toggle buttons
(Figure 24) turn the functions ON and OFF while the sliders increase and decrease the ame and lighting lev-
els.
Figure 21: Add-edit
program elds.
Figure 22: PIN & name
entry .
Figure 23: App programed
for living room.
Figure 24: Control sliders.
13 5056.42524D2
TCWS38D.ver2_150815-16

PILOT FLAME
FLAME SENSOR
ELECTRODE
PILOT
Figure 25: Pilot assembly.
CAUTION:
Turn off gas and electrical power supply (if applicable) and allow ample time for unit to
cool before servicing appliance. It is recommended that the replace and its venting
should be inspected at least once a year by a qualied service person.
Glass Panel:
Warning: Do not operate fireplace with glass panel removed, cracked or
broken. Replacement of the glass panel should be done by a licensed or
qualified service person.
Do not strike or otherwise impact the glass in anyway that may cause it to break.
If the glass becomes cracked or broken it must be replaced before using the
replace. Replacement glass can be obtained from your nearest Town & Country
Fireplaces dealer. The size required is 42” x 36” x 5mm. Use ceramic glass only.
Do not substitute with any other type.
To remove broken glass, remove window frame as noted in “Window Frame
Removal” section.
Unclip the Glass Retainer Clips located at the top and sides of the Window Frame.
Pull the top edge of the glass out of the frame rst, then lift it up and out of the bot-
tom edge.
Install the new piece of glass with the gasket into the frame so that the thicker bead
of gasket faces the replace.
Re-install glass retaining clips.
Annual Inspection:
1. Remove glass panel and inspect the decorative burner media (such as logs, pebbles, glass etc) for soot build up. If excessive
build up of soot is present, have a qualied service person inspect and adjust the unit for proper combustion. Clean the decora-
tive media and use a brush or vacuum cleaner to clean the burner, paying close attention to the burner ports.
2. Check the pilot system for proper ame size and operation. Clean pilot free of soot, dust or any other deposits.
3. Check that the vent pipe and vent terminal are open and free from blockage or debris. If the venting is disassembled for cleaning,
it must be properly assembled and re-sealed.
4. Check glass panel gasket, replace if necessary. It is important that the glass seal be maintained in good condition.
5. Check and replace batteries as needed.
Note: The appliance area must be kept clear and free from combustible materials, gasoline and other flammable
vapours and liquids.
Periodically:
a) Viewing glass may be cleaned as necessary with replace glass cleaner.
b) Exterior nish may be cleaned with mild soap and water.
CAUTION:
Do not use abrasive cleaners on glass or any other part of the replace.
Do not clean glass when hot.
14 TCWS38D.ver2_150817-16
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Maintenance

15 5056.42524D2
TCWS38D.ver2_150815-16
TOWN & COUNTRY LIMITED LIFETIME WARRANTY
GAS PRODUCTS
Town & Country extends the following warranty coverage to the original registered purchaser of the product:
Limited Lifetime Coverage
Limited lifetime coverage is extended to the following components (parts only):
• Glass (for thermal breakage only)
• Combustion chamber
• Burner tube assembly
• Porcelain nishes
2 Year Comprehensive
Town & Country will repair or replace any part found to be defective (parts and labor) for two years from the original date
of purchase.
Conditions
• All installations must be performed by a qualied technician in accordance with applicable local and national
requirements.
• Installations must be done in accordance with the appliance manual.
• Sediment traps must be installed within 6 feet of the gas control valve.
• It is the responsibility of the installer to ensure the appliance is ring as per the rating plate.
• Any part that is found in our judgment to be defective shall be repaired, replaced or refunded at Town & Country’s option.
• Porcelain is warranted for gloss retention. Certain colors may darken when heated and return to the original shade when
cool. As a man-made nish, it is subject to minor imperfections.
Exclusions
• This warranty does not apply to any component that shows evidence of misuse, abuse, improper installation, accident or
lack of maintenance.
• Town & Country is not responsible for mantels, surrounds or nishing material around the replace.
• Town & Country is not responsible for installation, operational or environmental conditions beyond our control.
• Town and Country shall in no event be liable for any special, indirect or consequential damages of any nature whatsoever
which are in excess of the original purchase price of the product.
• Town & County may at its discretion discharge all obligations by refunding the wholesale price of the defective part.
• This warranty may not be extended or modied by our agents or representatives.
Warranty

© 2017 Copyright Pacic Energy Fireplace Products LTD
Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
Printed in Canada
For technical support, please contact
your retailer
Web site: www.townandcountryreplaces.net
2975 Allenby Rd., Duncan, BC V9L 6V8