Toyota Touch 2 Assembly instructions

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MULTIMEDIA REPAIR GUIDE
for
Touch 2 & Touch 2 with Go

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Preamble
This document is intended to help technicians to solve issues related to the
multimedia system Touch 2 (with Go) only.
This document concerns all Toyota vehicles equipped Touch 2 or Touch 2 with
Go except Aygo, ProAce and Land Cruiser 200.
This document aims to guide you in effectively diagnosing the customer
complaint and to support you solving the issue.
Toyota Aygo
Toyota ProAce
Toyota Land Cruiser 200

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Information about the Touch 2 system
There are 2 possible configurations for the Touch 2 system :
-Display Audio only (Touch 2)
-Display Audio + Extension Box (Touch 2 With Go)
The Extension Box is an optional module which brings new functionalities to the
multimedia system.
Display Audio
Display Audio with location of the Extension Box
Extension Box

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How to install the Extension Box in the vehicle
Go on:
Remarks: (C-HR only)
When installing the Extension Box, pay attention that the Extension unit is correctly
oriented. The big supplier label must face the ground, and the terminals of the EXT box
should face the interior of the car not the engine.
Techdoc 1: Accessory Installation Manual
1- Select the vehicle
2- Select installation manual
3- Select Navigation systems
4- Follow the manual instructions

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How to Identify T2wG and Device ID
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1- Understand the problem
Ask the customer details about the complaint and its occurrence conditions
1. What is the problem (phenomenon description)
2. When did the problem start (i.e. after pairing new phone, after update,
always present…)
3. When does the problem occur (i.e. at vehicle start, when driving,
random, certain area, specific operation, ...)
4. Details count (i.e. brand and model of paired phone, size USB memory…)

DA
DA & Ext. Box
How to Identify T2wG and Device ID
How to access the Service Menu
How to check DTC codes
How to access the Repair Manual
How to install latest softwares
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NG Techdoc
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2- Identify the multimedia system
-Is it a Touch 2 system ?
-Is the multimedia system composed by the Display Audio only, or is
there also an Extension Box ?
The software version gives the information.
Go to: -> Setup -> General -> System information
In this menu, you can find the Device ID and the system configuration:
-Touch 2 with Extension Box:
Touch 2 with Go / Go Plus
Touch 2 with Go versions: 3.x.x, 4.x.x and 6.x.x (MM13-14-16)
W / E: West Europe Map / East Europe Map
L (Low): Touch 2 with Go
H(High): Touch 2with Go Plus
-Touch 2 without Extension Box (DA only): Touch 2
Device ID starts by 13, 14 or 16
(MM13-14-16)
MM13
4.x.x W L

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3- Check the DTC codes menu in the vehicle
Access the Service menu ?
1) First method
a- Key “ON”
b- Press and hold the hard key “CAR”
c- Switch On/Off the headlights 3 consecutive times in quick succession
2) Alternative method (Service menu for vehicle with Daytime Running Light)
4 Click on Screen off
1 Audio off (click on On/Off button)
2 Access to the Setup Menu
3 Access to the Display Menu
5 Once Screen off, click 5 times on “>”, then 5 times on “<”

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Check the presence of DTC codes
After following one of the two methods previously explained, the Service Menu appears.
Please see below > Next “Failure Diagnosis” > “System Check”
If any DTC exist click “Details” next to the component (for example DA or EXT BOX)

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A - No DTC code found
Please click on :
B - DTC codes found –How to access the Repair Manual
Look-up the meaning of the DTC-codes in the Repair Manual
Go on NG Techdoc. (See hyperlink at the bottom of the page)
Next Step
1 - Click on the magnifying glass
2 - Select the customer vehicle

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3 - Select Repair Manual
4 - Click on Search
5 –Select the corresponding repair guide

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To access the DTC list, follow the path:
Audio / Visual / Telematics
Navigation / Multi Info Display
Navigation System
Diagnostic Trouble Code Chart (latest publication)
6 - Select the corresponding DTC
7 –Follow the repair procedure

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4- Try to reproduce and identify the issue
-According to the customer’s description of the issue, try to reproduce it
in the same conditions.
Then, check if the issue is reported in the symptom list.
-If you can’t reproduce the issue, use the customer’s phenomenon
description to find the symptom.
In both cases, next step is:
Identify the customer issue

DA
DA & Ext. Box
How to Identify T2wG and Device ID
How to access the Service Menu
How to check DTC codes
How to access the Repair Manual
How to install latest softwares
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NG Techdoc
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5- Identify the customer issue
Click on the concerned Multimedia System
Follow the identification tutorial if needed:
Or
Touch 2 Touch 2 With Go
DISPLAY AUDIO
DISPLAY AUDIO
NAVIGATION BOX
How to Identify T2wG configuration

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How to Identify T2wG and Device ID
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Multimedia System: Display Audio (TOUCH 2)
/!\ If you can’t find the corresponding issue in the phenomenon list, please refer
to the Diagnostic Flowchart:
You may also need to check the MM Diagnostic Recorder:
Diagnostic Flowchart
MM Diagnostic Recorder read out procedure
D
I
S
P
L
A
Y
A
U
D
I
O
Amplifier
AM / FM
USB
Phonebook
SMS / Mail
Handsfree
BT Audio
Pairing
Volume
Audio
Display
Vehicle
BT / HF
Camera System
System
Visible Crack
Software Version
Touch Panel
Response
Auto-reboot
Parking Sensors
DAB
DA Language
RDS TMC
Smart Key
DTC code
Command Button
Black Screen
Combimeter
Volume Knob

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How to access the Service Menu
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How to access the Repair Manual
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NG Techdoc
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Multimedia System: Display Audio / Extension Box (TOUCH 2 with GO)
/!\ If you can’t find the corresponding issue in the phenomenon list, please refer to the
Diagnostic Flowchart:
You may also need to check the MM Diagnostic Recorder:
Apps
Data Connection
Diagnostic Flowchart
E
X
T
E
N
S
I
O
N
B
O
X
Error Message
Source
USB
Audio
BT / HF
Vehicle
Camera System
Display
Black Screen
Volume
GPS
Signal Reception
System
Auto-reboot
Operation
Navi
Map
Coverage/Database
Route
Calculation
Traffic
Information
s
Map
Drawing
Map
Language
Speed
Camera
Alert
Voice
Guidance
Steering Switch
Update
Process
Update
DAB
Language
Phone Control
AUX
SMS
HandsFree
BTSA
MM Diagnostic Recorder read out procedure
D
I
S
P
L
A
Y
A
U
D
I
O
AM / FM
Audio
Vehicle
System
DAB
Software Version
Touch Panel
Response
Auto-reboot
Camera System
Parking Sensors
Volume
RDS TMC
Smart Key
Display
Visible Crack
DTC code
Amplifier
Black Screen
DA Language
Command Button
Combimeter
Volume Knob

DA
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How to Identify T2wG and Device ID
How to access the Service Menu
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TOUCH 2 –AM / FM related issues
Symptoms:
1- No/bad reception
2- Impossible to switch from FM to another mode
3- Slow switching between radio stations
4- Tuner does not retain preset radio stations
1- No/bad reception AM/FM
Phenomenon description:
Refer to the repair manual in case of no or bad reception (static noise).
Go on NG Techdoc. (See hyperlink on the bottom of the page)
How to access the Repair Manual

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2- Impossible to switch from FM mode to another mode
Phenomenon description:
When changing from AM radio station to FM radio station, no change from FM to other
audio mode is possible (USB, Bluetooth…).
Supplier: Fujitsu Ten / Denso Ten
This phenomenon can occur on the following vehicles (see table) on DA software lower than
mentioned in below table.
The problem has been resolved as from the software version shown below table or higher.
Vehicle Model
Minimum Required Software Version
Hilux
FE3063
Verso S
FE3063
Yaris
XE3934
Alphard
XE3934
Hilux MY2015
XE3934
Camry, depends which DA-unit type fitted
GE3934 / VE3934
C-HR
VE3934
How to fix:
Install latest released DA Software. (See hyperlink on the bottom of the page)

DA
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How to Identify T2wG and Device ID
How to access the Service Menu
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How to access the Repair Manual
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3- Slow switching between radio stations
Phenomenon description:
When changing the radio station, it takes about 10 second to hear a sound from the
speakers. In case of listening music from USB stick, there is no problem, the sound can be
heard immediately.
Supplier: Fujitsu Ten / Denso Ten
This phenomenon can occur on the following vehicles (see table) on DA software lower than
mentioned in below table.
The problem has been resolved as from the software version shown below table or higher.
Vehicle Model
Minimum Required Software Version
Hilux
FE3063
Verso S
FE3063
Yaris
XE3934
Alphard
XE3934
Hilux MY2015
XE3934
Camry, depends which DA-unit type fitted
GE3934 / VE3934
C-HR
VE3934
How to fix:
Install latest released DA Software. (See hyperlink on the bottom of the page)

DA
DA & Ext. Box
How to Identify T2wG and Device ID
How to access the Service Menu
How to check DTC codes
How to access the Repair Manual
How to install latest softwares
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NG Techdoc
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4- Tuner does not retain preset radio stations
Phenomenon description:
-After radio off/on, some preset radio stations are not retained inside the tuner's
memory: the selected station changes to unknown station with only noise.
-Also on manual mode after having searched one of those stations, when turn off and
on again the unit, the frequency changes automatically to other unknown station
that only transmits noise
-The system is very slow when changing from one station to another.
Supplier: Fujitsu Ten / Denso Ten
This phenomenon can occur on the following vehicles (see table) on DA software lower than
mentioned in below table.
The problem has been resolved as from the software version shown below table or higher.
Vehicle Model
Minimum Required Software Version
Hilux
FE3063
Verso S
FE3063
Yaris
XE3934
Alphard
XE3934
Hilux MY2015
XE3934
Camry, depends which DA-unit type fitted
GE3934 / VE3934
C-HR
VE3934
How to fix:
Install latest released DA Software. (See hyperlink on the bottom of the page)

DA
DA & Ext. Box
How to Identify T2wG and Device ID
How to access the Service Menu
How to check DTC codes
How to access the Repair Manual
How to install latest softwares
Top page
NG Techdoc
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TOUCH 2 –Amplifier related issues
Symptoms:
1- 'Surround' setting menu appears despite an external audio AMP without surround
function connected
2- Intermittent volume variation at vehicle start
1- 'Surround' setting menu appears despite an external audio AMP without surround
function connected
Phenomenon description:
‘Surround' setting menu appears despite an external audio AMP without surround function
connected
Supplier: Fujitsu Ten / Denso Ten
This phenomenon can occur on the following vehicles (see table) on DA software lower than
mentioned in below table.
The problem has been resolved as from the software version shown below table or higher.
Vehicle Model
Minimum Required Software Version
Corolla
7101017C
Auris
7401018a / 75010125 / 90010124 / 93010127
Verso
91010125 / 7601018b / 9201012b / 7201012c
Avensis
7601018b / 7201012c / 91010125 / 9201012b
RAV4
7601018b / 7201012c
LC150
9201012b / 7201012c
Highlander
7601018b
How to fix:
Install latest released DA Software. (See hyperlink on the bottom of the page)