Tynetec Reach Troubleshooting guide

Touch
PersonalPendant



USER&INSTALLATIONGUIDE
www.tynetec.co.uk
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Reach
At‐HomeAlarmUnit

‐2‐
S
ECTION1–USERINSTRUCTION
S
SectionTopicPage
1.1ImportantInformation 3
1.2UnpackingtheReach At‐HomeAlarm 3
1.3TheTouchPersonalPendant 4
1.4ConnectingtheReach At‐HomeAlarm 5
1.5ReachandExtensionTelephones6
1.6ReachandBroadband 6
1.7SwitchingtheReach At‐HomeAlarmon 7
1.8SwitchingtheReach At‐HomeAlarmoff 7
1.9MakinganEmergencyCall 8
1.10Accidentalcalls 9
1.11Answeringanincomingtelephonecall 9
1.12UsingthePersonalRecipientMode 10
1.13ActivityMonitoringandtheAwayMode11
1.14UsingtheIntruderMode 12
1.15MainsPowerFailureAlert 13
1.16TelephoneLineFailureAlert13
1.17BatteryFailureAlert 14
1.18On/OffSwitch14
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S
ECTION2–INSTALLATION&PROGRAMMIN
G
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SectionTopicPage
2.1QuickStartGuide15
2.2ProgrammingMode 16
2.2.1ProgrammingtheUnitIDNumber 16
2.2.2ProgrammingtheTelephoneNumber 17
2.2.3ProgrammingtheProtocolType 17
2.2.4ExitProgrammingMode 17
2.3ProgrammingParametersList 18
2.3.1LoadDefaults&ParameterCheck 19
2.3.2AudioSettings19
2.3.3HardwiredInputs 20
2.3.4IdentitySettings20
2.3.5TelephoneNumbers 21
2.3.6ActivityMonitoring 21
2.3.7PeriodicTest21
2.3.8Dial‐outRoutine22
2.3.9Auto/ManualLearn&DeleteRadioDevices 22
2.3.10PersonalRecipientMessage(Record/Play/Delete) 23
2.3.11IntruderModeEnable/Disable 23
2.3.12PushbuttonsEnable/Disable 23
2.3.13LEDIlluminationEnable/Disable 23
2.3.14ChangeSecurityCode 23
2.4ProgrammingviatheControlCentre 24
2.4.1ByringingintotheControlCentre 24
2.4.2BytheControlCentreringingtheuser 24
2.5RadioDeviceLearnMode 25
2.6RadioDeviceTestMode 26
2.7Specification27
2.8PushbuttonandStatusLightQuickGuide 28

‐3‐
1.1
I
MPORTANTINFORMATIO
N

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TheuserstelephoneMUSTBEconnectedtotheReachTELsocket–adoubleadapterontheincominglinemustnot
beused.Iftheuserhasextensiontelephonescareshouldbetakentoensurethatthesearealsoconnectedviathe
ReachTELsocket.Failuretoconnecttheuserstelephonesasdescribedabovemaycausedifficultieswithalarm
calls–ifindoubtseekadvice.



Iftheuserhaselectronicequipmentitshouldbeatleast2metresawayfromtheReachunit.
Failuretoprovidethisseparationmayresultinreducedrangeofpersonalpendantsorotherradiodevices.


REN1

AlltelephoneequipmenthasaRingerEquivalenceNumber(REN)whichisusedtocalculatethenumberofitemsthat
canbeconnectedtoasingletelephoneline.
ARENof4isthemaximumallowedonastandardUKtelephoneline‐theReachhasaRENof1.
IftheRENtotalofallequipmentconnectedtoatelephonelineexceeds4theequipmentmaynotoperatecorrectly.
WithdifferenttypesofequipmentthereisnoguaranteeofcorrectoperationeveniftheRENislessthan4.
Typically1or2standardtelephones(REN1)canbeusedwiththeReach.
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


WheninstallingaReachunitensureallradiotriggerdevicesincludingthosethatmayhavebeenpreviously
installede.g.smokedetectors,PIR'setc.areregisteredwiththeReachunit.
OncecompleteatestcallshouldberaisedfromeachtriggerdevicetotheAlarmReceivingCentretoensureitis
receivedandthetriggerdeviceiscorrectlyidentified.


Avoidusingharsh,abrasiveorcorrosivecleaningagentsordetergents(e.g.scouringpowders,bleaches,polishes,etc.)
whencleaningtheReachorTouchPendant.



YoucandusttheReachorTouchPendantwithasoftclothorsoftbrush.Forparticularlysoiledunitswipecleanwitha
dampclothandanon‐abrasivecleaningproduct,polishwithadryduster.
DONOTuseawetclothontheReachunit.

TheReachunitincludesdelicateelectronics–toallowwatertocomeintocontactwithitisdangerousandmaycause
damage.Iftheunitdoesgetwet;un‐plugitfromthemainssupplyandswitchoffimmediately,thencontactyour
ServiceProviderbeforeattemptingtore‐useit.


TheReachandTouchPendantbothcontainbatteriesandshouldthereforenotbedisposedofindomesticwaste.
RefertoTynetec’sTelecareBatteryManagementinformation(DocNo.FM0630)fordetailsonbatterytypes,changing
intervalsandsafedisposal.
1.2UNPACKINGTHEREACH
AT
‐HOMEALARM
TheReachAt‐HomeAlarmissuppliedwithaPowerLead,aTelecomLead,aTouchPendantanda
wearingkit.Astandcanbefittediftheunitisbeingmounteduprightoraconnectorcoverifitisbeing
placedflat.Thestand/covermustbefixedwiththescrewprovided.





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 TouchPendant

 ReachAt‐HomeAlarmWearingKit


ConnectorCover

  


PowerLead  TelecomLead Stand/CoverScrew  Stand

ALSO
AVAILABLE
INWHITE

‐4‐
1.3THETOUCHPERSONALPENDANT
TheTouchpendantcanbeusedtomakeanemergencycallfromanywhereinoraroundthehome.

TheTouchpendantiswaterproofbutitshouldnotbefullysubmergedforprolongedperiods.



TheTouchpendantisalifesavingdevice;remembertoadvisetheusertowearitatalltimesandtokeep
itbytheirbedatnight.


TheTouchpendantissuppliedwithakitofpartssoitcanbewornaroundtheneck,clippedontoabelt
orpocket,oronthewristlikeawatch.

Firstfitthechosenwearingoptiontotheblack
rubberbootthenpushtheTouchpendant
insidethebootwiththesilverbuttonaccessible. 

SnaptheNeckCordapartatthesafety‐breakdevice
andfeedthroughthe2holesintherubberboot
thenclickthesafety‐breaktogetheragain.
Theneckcordmustneverbeshortenedor
knottedwithoutthesafety‐breakdeviceinplace.

PushtheBeltClipthroughthe2slotsintherubber
boot–ensurethe2arrowsontheclipandbootalignforcorrectfit.Thesuctioncupcanbeused
withtheclipoptiontosticktheTouchpendanttoatiledwallwheninthebathorshower.

PushtheWristStrapthroughthe2slotsintherubberbootandadjustthestraptofit.

Additionalpendantsandrubberbootsareavailableseparatelyifmorethanoneisrequired.
Replacementwearingkitsarealsoavailableasspares.

MakinganEmergencyCall…

SimplypresstheTouchpendantbuttononce.

ThebuttonwillFLASHRED(())forseveralsecondsto
confirmacallisbeingmade.

TheReachwillannounce“Pendantalarm–Pleasewait,diallingforassistance”




TheTouchpendantbatteryshouldlastforabout3‐5yearsdependingonuse.

Thebatteryconditionischeckedeveryday,ifthevoltagefallsandstaysbelowapresetlevelfor7
consecutivedaysa“lowbattery”callwillautomaticallybesenttotheControlCentre.

PendantsmustbereturnedtoTynetecforbatteryreplacement.
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



‐5‐
E
F
X
Y
Z
N
O
9
6
3
#
C
B
A
T
U V
J
K
L
8
5
P
Q
R
G
H
I
7
4
S
2
1
0
*
W
M
D
Manufactured in the UKby
REN 1.0
Receiver Frequency 169.48125MHz
Complieswith:
ECC/DEC/(05 )02
ETSI EN 300 220-2 Class 1
a1
b2
c3
d4
e5
f6
g7
h8
No user serviceable parts inside case.
8
5
2
0
*
1
4
7
#
3
6
9
tynetec
DO NOT
UNPLUG
OR
SWITCH OFF
1.4CONNECTINGTHEREACHA
T
‐HOMEALARM
TheReachAt‐Homealarmunitshouldonlybeinstalledandprogrammedbytrainedpersonnel.

BasicConnections…




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TheReachwillusuallybetablemountedwithin3metresofamainssupplyandthemastertelephone
socket.Ifextensioncablesareusedcareshouldbetakentoensurethatnoonecantripovertheleads.


InstallationProcedure…

1.UnplugtheusersTelephonefromtheBTwallsocketandplugitintotheReachTELsocket.Ifthe
userhasaDECTcordlesstelephone,extensiontelephonesocketsinotherroomsorBroadbandsee
sections1.1,1.5and1.6formoreinformation.

2.ConnecttheTelecomLeadbetweentheReachC/OsocketandtheBTwallsocket(wherethe
userstelephonewasoriginallypluggedin).

3.ConnectthePowerLeadbetweentheReachSUPPLYsocketandthemainssupply.

4.TheDATAsocketisonlyusedforfirmwareupgradesorfortheconnectionofhardwiredinputs
suchasceilingpullcords,seesection2.3.3formoredetails.

5.Choosetheconnectorcoveriftheunitisbeingplacedflatonthetableorthestandifitisbeing
placedintheuprightposition.Itcanalsobewallmountedusingthekeyholesontherear.Atemplate
isprovidedonthecartonflaptomarkthewallbeforedrilling(wallplugsandscrewsnotincluded).

6.Routetheleadsthroughthecover(orstand)andfixwiththesinglescrewprovided.

7.Theflexibleaerialwireoutthesideoftheunitreceivessignalsfromradiodevicesandmustnotbe
cut‐downinlengthorcoiled‐up.

8.TheTouchpendantispre‐learned,anyadditionalpendantsorotherradiodevicesshouldbelearned
andtestedasdescribedinsections2.5and2.6.

9.Performatestcalltothecontrolcentretoverifycorrectinstallationandprogramming.
MAINS
ELECTRICITY
SUPPLY
BTWALL
SOCKET
TELEPHONE
POWERLEAD

TELECOM LEAD
Reach
AT‐HOMEALARMUNIT
 C/O  TEL SUPPLY

IMPORTANT
Thisaerialwirereceivessignals
fromradiodevicesandmust
notbecut‐downorcoiled‐up

‐6‐
SM
INCOMING
TELEPHONE
MAIN TELEPHONE
LINE
EXTENSION TELEPHONE
E F
X
Y
Z
N O
9
6
3
#
C
B
A
T
U
V
J
K
L
8
5
P
Q
R
G
H
I
7
4
S
21
0
*
W
M
D
E F
X
Y
Z
N O
9
6
3
#
C
B
A
T
U
V
J
K
L
8
5
P
Q
R
G
H
I
7
4
S
21
0
*
W
M
D
AT-HOME ALARM UNIT
REACH
TEL C/O
TELEPHONE
SOCKET
MASTER
SECONDARY
SOCKET
DOUBLE
ADAPTER
WITH
S
TELEPHONE
SOCKET
SECONDARY
AT-HOME ALARM UNIT
REACH
INCOMING
TELEPHONE
LINE
M
TEL C/O
TELEPHONE
SOCKET
MASTER
FILTER
MODULE
BROADBAND
USERS TELEPHONE
E F
X
Y
Z
N O
9
6
3
#
C B
A
T
U V
J
K
L
8
5
P
Q
R
G
H
I
7
4
S
2
1
0
*
W
M
D
COMPUTER
1.5REACH
A
NDEXTENSIONTELEPHONE
S
ItisveryimportantthatalltelephonesintheusershomeareconnectedtotheReachTELsocket.
ThismethodofconnectionensuresthatanalarmcallontheReachunitwillalwaysdisconnectany
otherequipmentthatmightcauseconnectiondifficulties.
1.
6
REACH
A
NDBROADBAND
BroadbandServiceProviderswillsupplyafiltermoduletoplugintothetelephonelinetoallow
connectionofacomputerandanormaltelephone.Onlyonefiltermoduleisrequiredtoconnectthe
computer,telephoneandReachwhenconfiguredasshownbelow;

TheReachandthecomputerareconnectedtothefiltermodule.
TheuserstelephoneispluggedintotheReachTELsocket.
Ifextensiontelephonesarefittedtheyshouldbeconnectedasshowninsection1.5above.



IfyouexperienceconnectiondifficultiesornoiseontheReach audiothenapoorqualityfiltermaybe
thecause.ApprovedfiltermodulesareavailablefromTynetec–orderP/No.W00409.



‐7‐
DO NOT
UNPLUG
OR
SWITCH OFF
DO NOT
UNPLUG
OR
SWITCH OFF
1.7SWITCHINGTHEREACHA
T
‐HOMEALARMON
Connectthepowerleadandswitchthemainssupplyon,thefrontlightwillflashRED/AMBER/GREEN
forabout12seconds…
    




Whenthefrontlightgoes
STEADYGREEN
theReachisreadyforuse.




1.8SWITCHINGTHEREACHA
T
‐HOMEALARMOFF
TheReachAt‐HomeAlarmusesverylittlepowerandshouldalwaysbeleftswitchedON.
IfitisnecessarytoswitchtheunitOFFfollowtheprocedurebelow;

1.Turnthemainssupplyoffandwaitfortheunittoannounce…










2.PressandHOLDtheGREENbuttonuntiltheunit“beeps”once…







3.RELEASEtheGREENbuttonandtheunitwillannounce…






4.TheReachisnowswitchedoff.


ThetelephonepluggedintotheReach willstilloperatewhentheunitisswitchedoff.


“Pleasecheckyour
mainssupply”

“Poweringdown”

“Beep”
(())(())(())

‐8‐
1.9MAKINGANEMERGENCYCALL
Anemergencycallcanbemadeatanytimeofthedayornight.

1.PresstheRED(())buttonontheReachunitorpresstheTouchpendant...

Thependantbuttonwill
ORFLASHRED(())
forseveralsecondsafter
thebuttonispressed.


2.TheReachwillstarttomakeanemergencycall…

ThefrontlightwillgoSTEADYRED
andtheunitwillannounce…






Thismessagewillrepeatforafewseconds
beforetheunitstartstodial.

3.Thecallwillbeansweredbythecontrolcentreandanoperatorwillspeak…











4.Atwowayconversationcanbeheldwiththeresident.

5.TheoperatorwillcancelthecallandthefrontlightwillreturntoSTEADYGREEN.



Iftheoperatorcannothearthecallertheywillstillknowwherethecalliscomingfrom.

TheTouchpendantdoesNOTpickupvoice,themicrophoneisintheReach unitandisverysensitive
butitwillnotworkifthecallerisoutsidetheirhome.

Thecontrolcentrecanincreasethevolumeifthecallerhasdifficultyhearing.





“Alarmtype”
“Pleasewait,diallingforassistance”
”You’rethroughtoCareLine,
howcanIhelpyou
?
”

‐9‐
1.10
A
CCIDENTALCALL
S


IfanemergencycallismadebyaccidentitcanbecancelledbypressingtheGREENbuttononce.
Theunitwillannounce“Alarmcancelled”andthefrontlightwillreturntoSTEADYGREEN.







PleasenoteoncetheReachstartstodialthecallcannotbecancelled.




Advisetheusernottoworryiftheydon’tmanagetocancelanaccidentalcall–whenthecontrolcentre
answerstheyjustneedtosaythecallwasmadeaccidently.

Thestaffwillbepleasedthattheyhavetalkedandtheywillcancelthecallinthenormalway.

1.11
A
N
S
WERINGANINCOMINGTELEPHONECALL
TheReachcanalsobeusedtoansweranormalincomingtelephonecall…

(())ThefrontlightwillFLASHRED
whenthetelephoneisringing…

RING




Toansweratelephonecall…RING

PresstheTouchpendant.

Youcannowhaveahands‐freeconversationwiththecaller.

Toendatelephonecall…

SimplypresstheTouchpendantonceagain.




“Alarmcancelled”

‐10‐
1.12USI
N
GTHEPERSONALRECIPIEN
T
MODE

TheReachcanbesettodialupto4differentpersonalrecipients(e.g.relativesorfriends).

Thepersonalrecipienttelephonenumbers(PR1‐PR4)mustbeprogrammed–seesection2.3.5

Apersonalrecipientmessagemustberecorded–seesection2.3.10

Toanswerapersonalrecipientcall…

Whenthetelephonerings,presstheGreenlinekey
(orpick‐up)andanswerinthenormalway.

IfthecallisfromtheReachunityouwillheara
single“Beep”every2seconds.

Pressthestarkeyonce…


Youwillhearamessageinthetelephoneearpiece
whichidentifiesthecaller.

Themessageincludesthealarmtype,location,
unitIDandtherecordedPRmessage.

Whenthemessageisfinishedpressthestarkey.

Youcannowhaveaconversationwiththecaller.


 Speaktothecaller,stopspeakingtolisten.

Ifthere’stoomuchnoiseforthevoiceswitchingtowork;
Pressthe7keytoSPEAK
Pressthe9keytoLISTEN
Pressthe4keytoreverttoVOICESWITCHEDmode

Ifthevolumeneedsadjusting;
Pressthe1keytoINCREASEVOLUME
Pressthe2keytoREDUCEVOLUME

Pressthe6keytorepeattheALARMMESSAGE


Toendapersonalrecipientcall…

Pressthe#keyfollowedbytheRedlinekey(orhang‐up).

Ifthecalliscut‐offwithoutpressing#theReachwillre‐dial.









Personalrecipienttelephonenumberscanbelandlines and/ormobiles.
BothcontrolcentreandpersonalrecipientnumberscanbeprogrammedintotheReach.
Thesequenceinwhichthenumbersaredialledcanbeset‐seesection2.3.8fordetails.



RING
RING

“Beep…Beep…”

“PendantAlarm”

‐11‐
1.13
A
CTIVITYMONITORINGAND
T
HEAWAYMODE
IfoptionalPIRmovementdetectorsareinstalledthe
controlcentrewillknowtheresidentis“upandabout”eachday.

Iftheresidentisgoingtobeawayfromhomeformorethanone
daytheymustselect“AwayMode”topreventin‐activitycalls
beingsenttothecontrolcentre.

PresstheYELLOWbuttonandtheunitwillannounce…




(())ThefrontlightwillFLASHGREEN

 TheunitisnowinAwayModeandtheir
 activitymonitoringisturnedoff.




Whentheresidentreturnshometheymustremembertoturntheiractivitymonitoringbackon...



PresstheYELLOWbuttonandtheunitwillannounce…




ThefrontlightwillgoSTEADYGREEN

TheunitisnowbackinNormalModeandtheir
activitymonitoringwillbeworkingagain.


ActivityMonitoringmustbeenabledduringtheprogrammingoftheReach unit.

Seesection2.3.6fordetails.

“Away”
“Home”

‐12‐
1.14USINGTHEINTRUDERMOD
E
IfoptionalPIRmovementdetectorsfittedforactivitymonitoringtheresidentcanusethesedevicesas
abasicintruderalarmwhentheygoout.

1.PresstheGREENbuttonandtheunitwillannounce…







2.PresstheTOUCHPENDANTwithin20secondsandtheunitwillannounce…





3.Younowhave30secondstoleavethebuilding.
Note:youcancancelintrudermodeduringthis
periodbypressingtheGREENbutton.

4.Whentheexittimeexpiresthedouble‐beepwillstopandintrudermodeisset…

ThefrontlightwillgoSTEADYAMBER

WhentheyreturnhomeandactivateaPIR
movementdetectortheentrytimewillstart.

Younowhave30secondstodisablethe
intrudermode.

5.ToDISABLEintrudermodepresstheGREENbuttonfirstfollowedbytheTOUCHPENDANTwithin
20seconds…

then..  ThefrontlightwillgoSTEADYGREEN
 andtheunitwillannounce…




Failuretodisabletheintrudermodewillsenda“silent”alarmcalltothecontrolcentre.





IntruderModemustbeenabledduringtheprogrammingoftheReach unit.

Seesection2.3.11fordetails.

“Enable
d
”‐“Beep‐Beep”
“Beep‐Beep”…..
“IntruderMode
…Ready”
“Intrudermodedisable
d
”

‐13‐
1.15MAINSPOWERFAILUREALER
T
TheReachwillmaketheresidentawareiftheirmainselectricityisofforifthepowerleadhasbeen
accidentlyunplugged...
(())ThefrontlightwillFLASHAMBER
andtheunitwillannounce…





Thismessagewillrepeat3timesevery4hoursuntilthemainspowerisrestored.
Tosilencethemessageandpreventitrepeatingagain,presstheGREENbutton.


PresstheGREENbuttontoSILENCEthemessage




TheReachwillcontinuetooperateonitsbatteriesforupto24hours.



1.1
6
TELEPHONELINEFAILUREALER
T
TheReachwillmaketheresidentawareiftheirtelephonelinehasafaultorifthetelecomleadhas
beenaccidentlyunplugged...
(())ThefrontlightwillFLASHAMBER
andtheunitwillannounce…





Themessagewillrepeat3timesevery4hoursuntilthetelephonelineisrestored.
Tosilencethemessageandpreventitrepeatingagain,presstheGREENbutton.


PresstheGREENbuttontoSILENCEthemessage






IMPORTANT:anemergencycallcannotbemadewhenthetelephonelineisdisconnected.


“Pleasecheckyour
mainssupply”

“Pleasecheckyour
telephoneline”

‐14‐
8
5
2
0
*
1
4
7
#
3
6
9
BATTERY
PACK
OFF
1.1
7
BATTERYFAILUREALER
T

TheReachwillmaketheresidentawareifitsbatteryisbeginningtolosecharge…

(())ThefrontlightwillFLASHAMBER
andtheunitwillannounce…





Thismessagewillrepeat3timesevery4hoursuntilthebatteryisreplaced.
Tosilencethemessageandpreventitrepeatingagain,presstheGREENbutton.


PresstheGREENbuttontoSILENCEthemessage




Thelowbatteryconditionisautomaticallyreportedtothecontrolcentreandtheywillarrangetovisit
andreplacethebattery.


Innormalusethebatteryshouldnotneedreplacingforbetween3to 5years.Thereplacementbattery
mustbeidenticaltothatoriginallyfittedandshouldonlybechangedbyacompetentperson.

Replacementbattery:TynetecPartNo.F00141

1.18ON/OFF
S
WITCH

TheReachcanbeswitchedoffifitisnotgoingtobeusedforaprolongedperiod.
Removethestand(iffitted)toaccessthebatterycoverontherear.



Undothescrew,removethecoverandcarefullylift
thebatteryoutofitscompartment.

MoveswitchtotheLEFTtoturntheunitOFF.




Thebatterypackwillremainconnectedonashortwire.


RemembertoswitchtheunitbackONduringinstallation.




“Back‐upbatterylow”

‐15‐
2.1QUICKSTARTGUID
E


ThisQuickStartGuidetakesyouthroughthemostbasicset‐uppossiblewheninstallingaReach.

ThisassumestheReachwillbediallingacontrolcentre(notapersonalrecipient)andallothersettings
arefactorydefault.

ConnectingtheReach…

1.UnplugtheusersTelephonefromtheBTwallsocketandplugitintotheReachTELsocket.

2.ConnecttheTelecomLeadbetweentheBTwallsocketandtheReachC/Osocket.

3.ConnectthePowerLeadbetweenamainssocketandtheReachSUPPLYsocket.

Power‐upandEnterProgramMode…

1.Switchthemainssupplyon‐thefrontlightontheReachwillflashRED/AMBER/GREEN.

2.Enter1670usingthekeypadontherear,theunitwillannounce“ProgramMode–Ready”and
thefrontlightwillFLASHFASTGREEN.

ProgrammingtheUnitIDNumber…

1.Enter#024andtheunitwillannounce“UnitID”.

2.EntertheunitIDnumberfollowedbythe#key.

3.Theunitwillannounce“Ready”.

ProgrammingtheTelephoneNumber…

1.Enter#026andtheunitwillannounce“TelephoneNumber1”.

2.Enterthecontrolcentretelephonenumberfollowedbythe#key.

3.Theunitwillannounce“Ready”.

Note:upto4differenttelephonenumberscanbeenteredusingcodes#027,#028&#029.

ProgrammingtheProtocolType…

1.Enter#022andtheunitwillannounce“ProtocolType”.

2.Enter0#forTTor1#forBS8521.

3.Theunitwillannounce“Ready”.

ExitProgramMode…

Pressandtheunitwillsounda“Double‐Beep“andthefrontlightwillgoSTEADYGREEN.

PerformaTestCall…

1.PresstheRED(())buttonontheReachorpresstheTouchpendant.

2.Theunitwillannounce“AlarmType–PleaseWait–DiallingforAssistance”

3.Afterashortdelayyouwillhearthetoneswhentheunitstartstodial.

4.Thecontrolcentrewillanswer,speakwithyouandcancelthecall.


‐16‐
2.2PROGRAMMINGMOD
E

ThekeypadontherearoftheReachisusedtoprogramtheunitID,controlcentretelephonenumber,
protocoltype,etc.Itmaybenecessarytoremovethestandtoaccessthekeypad.

Enter1670usingthekeypadontherear…

(())ThefrontlightwillFLASHFASTGREENand
theunitwillannounce…






SelecttheParameterNumbertoprogramfromthelistinsection2.3.

Seebelowfortheminimuminformationyouwillneedtoprogram.

2.2.1PROGRAMMINGTHEUNITID NUMBER
TheunitIDisauniquenumberissuedbythecontrolcentretoidentifytheresident(max12digits).
Press#024andtheunitwillannounce...




EntertheunitIDnumberthenpress#

IftheunitIDwasenteredcorrectlyyouwill
hearthe“Ready”prompt…





Afterthe“Ready”promptit’sOKtoproceed
andprogramanotherparameter.





Iftheunitannounces“IncorrectEntry”checkwhatyouareenteringandre‐try.










“Programmode…Ready”
“UnitID”
“Ready”

‐17‐
2.2.2PROGRAMMIN
G
TH
E
TELEPHONENUMBER
Thetelephonenumberwillbeissuedbythecontrolcentre(max12digits).
Press#026andtheunitwillannounce...



Enterthetelephonenumberthenpress#

Ifthenumberwasenteredcorrectlyyouwill
hearthe“Ready”prompt.

Pressthe1keytoconfirmwhatyouentered…





Whenevertheunitannounces“Ready”it’sOK
toproceedandprogramanotherparameter.

Alternativecontrolcentretelephonenumberscanbeprogrammedusingcodes;#027,#028&#029.


2.2.3PROGRAMMINGTHEPROTOCOLTYP
E
Thecontrolcentrewillconfirmwhichprotocoltypetheyuse;TTorBS8521.
Press#022andtheunitwillannounce...




Enter0#forTTor1#forBS8521

Iftheprotocoltypewasenteredcorrectlyyou
willhearthe“Ready”prompt.



2.2.4EXITPROGRAMMINGMOD
E
Whenallparametersareprogrammedpressthekey…


ThefrontlightwillgoSTEADYGREENand
theunitwillsounda“Double‐Beep”…




Theunitisnowbackinnormaloperatingmode.

“Telephonenumber1”
“Protocoltype”
“Telephonenumber1is…
01670352371…Ready”
“Beep‐Beep”

‐18‐
2.3PROGRAMMINGPARAMETERSLIS
T
MenuGroupParameterEnter
ParameterNo.Enterthefollowingdata…Default Setting
See
Section

LoadDefaults
andParameterCheck
LoadDefaults#000
Entertherequireddefaultparameter
followedby#
N/A
2.3.1
LoadSystem Defaults#001 N/A
LoadRadioDefaults#002 N/A
CheckParameters#003 N/A

AudioSettings
GSMMode #004 0#=Disableor1#=Enable Disabled
2.3.2
SirenVolume#005 Enter0to5followedby#
0#=off,1#=minvolumeto
5#=maxvolume
Level 3
AudioVolume#006 Level3
RingVolume #007 Of
f

AudioMode #008 0#=Simplexor1#=HalfDuplexHalfDuplex
MainsDisconnectionAlert#009
0#=Disableor1#=Enable
Enabled
AssuranceTone#010 Enabled
TelephoneLineFailAlert#011 Enabled

HardwiredInputs
Pullcord#012 Enterhardwiredinputdevicetype
parameterfollowedby#

ForBS8521protocoladdthe
2digitLocationCodefromtheliston
page15beforepressing#

E.g.aheatdetectorinthekitchenon
ahardwiredinputwouldbe#01922#
None
2.3.3
Smoke #013 None
PIRMovementSensor #014 None
DoorExit #015 None
HighTemperature#016 None
LowTemperature#017 None
Gas #018 None
Heat #019 None
CarbonMonoxide #020 None

IdentitySettings
ProtocolType#022 0#=TT or 1#=BS8521 TT
2.3.4
UnitID(max12digits)#024 EntertheunitIDfollowed by#995
Pre‐AlarmDelay(in4secsteps)#025 00#nodelayto60#max 4Seconds

TelephoneNumbers
TelNo.1(ARC1)#026
EntertheControlCentreTelNo.
(max16digits)followedby#
None
2.3.5
TelNo.2(ARC2)#027 None
TelNo.3(ARC3)#028 None
TelNo.4(ARC4)#029 None
TelNo.5(PR1)#030
EnterthePersonalRecipientTelNo.
(max16digits)followedby#
None
TelNo.6(PR2)#031 None
TelNo.7(PR3)#032 None
TelNo.8(PR4)#033 None

ActivityMonitoring
Enable/Disable#034 0#=Disableor1#=Enable Disabled
2.3.6
12or24HourPeriod
andThresholdCount#0351st digit:0=12Hr
&
1=24Hr
2nddigit:=threshold(0to9)then#
12Hour
Threshold1

PeriodicTest
Interval(01‐99days)
Enable/Disable
+0Hoursor+12Hours
#036
1st 2digits=intervalindays
3rddigit:0=Disable1=Enable
4thdigit:0=+0Hrs1=+12Hrsthen#
Disabled2.3.7

Dial‐outRoutine
DialSequence#037Enterthetelephonenumberdial
sequencefollowedby#(8digits)None
2.3.8
DialAttempts(1to9)#038Enterthenumberofdialattemptsat
eachtelnumberfollowedby#4
SafeCallDeviceOption#039 0#=Disableor1#=Enable Disabled
CallerPartyDisconnect#048 0#=Disableor1#=Enable Disabled

RadioDevices
ManualLearnRadioDevice#040Enter8digitID,followedby2digit
locationcode,followedby#N/A
2.3.9
ManualDeleteRadioDevice#041 Enter8digitIDfollowedby#N/A
Auto‐LearnRadioDeviceand
assignaLocationCode#050Activatedevice,enter2digitlocation code,followedby#N/A
PersonalRecipient
Message
RecordIDMessage#060 RecordPRMessage(8secsmax)N/A
2.3.10
PlayIDMessage#061 ListentoPRMessage N/A
DeleteIDMessage#062 Press#toDelete N/A
IntruderModeEnable/Disable#0630#=Disableor1#=EnableDisabled2.3.11
PushbuttonSettings
RedEmergencyButton#064 0#=Disableor1#=Enable Enabled
2.3.12
YellowFunctionButton#065 0#=Disableor1#=Enable Enabled
GreenCancelButton#066 0#=Disableor1#=Enable Enabled
LEDSettings
RedEmergencyButtonLED#067 0#=Disableor1#=Enable Enabled
2.3.13
Tri‐ColourStatusLED#068 0#=Disableor1#=Enable Enabled
YellowFunctionButtonLED#069 0#=Disableor1#=Enable Disabled
GreenCancelButtonLED#070 0#=Disableor1#=Enable Disabled
SecurityCodeChangeSecurityCode#125Enternew4digitcodefollowedby#16702.3.14

‐19‐
2.3.1LOADDEFAULT
S
&PARAMETERCHEC
K
LoadDefaults–clearsallprogramming,thepersonalrecipientmessageandallradiodevicesfromthe
Reachmemory.Enter#000;theunitwillannounce“LoadDefaults”thenpress#.

LoadSystemDefaults–clearsallprogrammingfromtheReachmemory.Enter#001;theunitwill
announce“LoadSystemDefaults”thenpress#.

LoadRadioDefaults–clearsallradiodevicesfromtheReachmemory.Enter#002;theunitwill
announce“LoadRadioDefaults”thenpress#.

CheckParameters–confirmstheunitID,telephonenumbers,protocoltype,thependantID(plusany
otherradiodeviceslearnedintotheunit)andthesoftwarerevision.Enter#003andtheunitwill
announcetheabovesettings.
2.3.2
A
UDIOSETTING
S

GSMMode–thismodeshouldonlybeenablediftheReachisbeingconnectedviatheMobilenetwork
usingaGSMunitratherthanaconventionalPSTNlandline.Thispreventsatelephonelinefaultbeing
detectedwhentheGSMunitgoesintolowpowermodeduringamainsfailure.
Enter#004;press0toDisableor1toEnablefollowedby#.

SirenVolume–thevolumeofallalarmmessagesanddial‐outtonescanbesetbetween0(off)and5
(highest).Enter#005;theunitwillannounce“SirenVolume”,press0to5followedby#.

AudioVolume–thespeechvolumeto/fromthecontrolcentrecanbesetbetween0(off)and5
(highest).Enter#006;theunitwillannounce“AudioVolume”,press0to5followedby#.

RingVolume–thevolumeoftheinternallygeneratedringtone(thisisonlyusedifthereisno
telephoneconnectedtotheTELsocket)canbesetbetween0(off)and5(highest).Enter#007;theunit
willannounce“RingVolume”,press0to5followedby#.

AudioMode–allowsthecontrolcentresmethodofswitchingthespeechtobeset.Simplexmeansthe
speechdirectionismanuallyswitchedwhereasHalfDuplexisvoiceswitched.Note;alwayscheckwith
thecontrolcentrewhichmethodtheyprefertouse.Enter#008;theunitwillannounce“AudioMode”,
press0forSimplexor1forHalfDuplexfollowedby#.

MainsFailAlert–allowstheaudible“PleaseCheckYourMainsSupply”messagetobeturnedon/off.
Amainsfailureisreportedtothecontrolcentreafterarandomdelaybetween1and4hours.
Enter#009;theunitwillannounce“MainsDisconnectionAlert”,press0toDisableor1toEnable
followedby#.

AssuranceTone–allowstheaudible“PleaseWait–DiallingforAssistance”messageanddial‐out
tonestobeturnedon/off.Enter#010;theunitwillannounce“AssuranceTone”,press0toDisableor1
toEnablefollowedby#.

TelephoneLineAlert–allowstheaudible“PleaseCheckTelephoneLine”messagetobeturnedon/off.
Enter#011;theunitwillannounce“TelephoneLineDisconnectionAlert”,press0toDisableor1to
Enablefollowedby#.





‐20‐
2.3.3HARDWIREDINPUT
S

TwohardwiredinputdevicescanbeconnectedtotheReach.PIR’smusthavenormallyclosedclean
contactswhichopenonalarmwhereasallotherinputdevicesmusthavenormallyopencleancontacts
whichcloseonalarm.Theinputsareprogrammableforthedevicetypeanditslocationwithinthe
dwelling.Ahardwiredinputleadisrequired–orderTynetecPartNo.ZSA550.


TheReachunitmustbewallmountedwhenahardwiredinputleadisused.

Theconnectorcovercannotbefitted.

HardwiredInput1–selecttheinputdevicetypefromthelistandentertheparameternumbere.g.
#013;theunitwillannounce“Smoke”.ForunitssettoTTprotocolsimplypress#.Forunitssetto
BS8521protocolyoucansetthelocationofthedevicebyenteringthe2digitLocationCodefromthe
tablebelowfollowedby#.
Example;forasmokedetectorconnectedtohardwiredinput1inadownstairshallwayenter#01302#.

HardwiredInput2–selecttheinputdevicetypefromthelistandentertheparameternumber+100
e.g.#112;theunitwillannounce“Pullcord”.ForunitssettoTTprotocolsimplypress#.Forunitssetto
BS8521protocolyoucansetthelocationofthedevicebyenteringthe2digitLocationCodefromthe
tablebelowfollowedby#.
Example;forapullcordconnectedtohardwiredinput2inabathroomenter#11217#.

00NoLocation12LivingRoom224 KitchenArea36 LaundryRoom248Shed
01LocalUnit13LivingArea 25 UtilityRoom137 Office49Outbuilding/Shed
02HallwayDown14DiningRoom126 UtilityRoom238 Study 50GardenFront
03HallwayUp15DiningRoom227 Entrance/Lobby 39 GamesRoom 51GardenRear
04Stairs116DiningArea 28 FrontDoor140 CommonRoom152GardenOther
05Stairs217Bathroom129 FrontDoor241 CommonRoom253Basement/Cellar
06Landing18Bathroom230 RearDoor142 Lift154GroundFloor
07Bedroom1 19WC/ToiletUp31 RearDoor243 Lift255BinStore
08Bedroom220WC/ToiletDown32 Garage144 Lift356BoilerRoom
09Bedroom3 21WC/ToiletOther33 Garage245 FrontGate 57Attic
10Bedroom4 22Kitchen134 Workshop 46 RearGate 58
11LivingRoom123Kitchen235 LaundryRoom147 Outbuilding59
2.3.4IDENTITYSETTING
S
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ProtocolType–checkwiththecontrolcentrewhichprotocoltypetheyuse.Enter#022;theunitwill
announce“ProtocolType”press0forTTor1forBS8521followedby#.
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UnitIdentity–theuniqueIDnumberissuedbythecontrolcentretoidentifytheusersname,address
andpersonaldetails.Enter#024;theunitwillannounce“UnitID”,entertheIDnumber(maximum12
digits)followedby#.
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Pre‐AlarmDelay–thetimeallowedforanemergencycalltobecancelled(bytheGREENbutton)
beforetheReachstartstodialthecontrolcentre.Enter#025;theunitwillannounce
“Pre‐AlarmDelay”,enterthedelayinseconds00(nodelay),04,08,12,16,etc.in4secondintervalsto
60maxfollowedby#.
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