Tynetec Reach User manual

Touch
Personal Pendant
USER GUIDE
www.tynetec.co.uk
Reach
At-Home Alarm Unit

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1.1 IMPORTANT INFORMATION
The users telephone MUST BE connected to the Reach TEL socket – a double adapter on the incoming
line must not be used.
If the user has extension telephones care should be taken to ensure that these are also connected via the
Reach TEL socket.
Failure to connect the users telephones as described above may cause difficulties with alarm calls – if in
doubt seek advice.
If the user has a DECT telephone the base station MUST BE at least 2 metres away from the Reach.
Failure to provide this separation may result in reduced range of personal pendants or other radio devices.
REN 1
All telephone equipment has a Ringer Equivalence Number (REN) which is used to calculate the number of
items that can be connected to a single telephone line.
A REN of 4 is the maximum allowed on a standard UK telephone line - the Reach has a REN of 1
If the REN total of all equipment connected to a telephone line exceeds 4 the equipment may not operate
correctly. With different types of equipment there is no guarantee of correct operation even if the REN is
less than 4. Typically 1 or 2 standard telephones (REN 1) can be used with the Reach.
Avoid using strong detergents or polish when cleaning the Reach unit or Touch pendant.
Wipe clean with a damp cloth and polish with a dry duster.
1.2 UNPACKING THE REACH AT-HOME ALARM
The Reach At-Home Alarm is supplied with a Power Lead, a Telecom Lead, a Touch Pendant and a
wearing kit. A stand can be fitted if the unit is being mounted upright or a connector cover if it is being
placed flat. The stand/cover must be fixed with the screw provided.
Touch Pendant
Wearing Kit
Reach At-Home Alarm Unit
(also available in white)
Connector Cover
Telecom Lead
Stand
Stand/Cover Screw
Power Lead

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1.3 THE TOUCH PERSONAL PENDANT
The Touch pendant can be used to make an emergency call from anywhere in or around the home.
The Touch pendant is waterproof but it should not be fully submerged for prolonged periods.
The Touch pendant is a life saving device; remember to advise the user to wear it at all times and to keep
it by their bed at night.
The Touch pendant is supplied with a kit of parts so it can be worn around the neck, clipped onto a belt
or pocket, or on the wrist like a watch.
First fit the chosen wearing option to the black
rubber boot then push the Touch pendant
inside the boot with the silver button accessible.
Snap the Neck Cord apart at the safety-break device
and feed through the 2 holes in the rubber boot
then click the safety-break together again.
The neck cord must never be shortened or
knotted without the safety-break device in place.
Push the Belt Clip through the 2 slots in the rubber
boot – ensure the 2 arrows  on the clip and boot align for correct fit. The suction cup can be used
with the clip option to stick the Touch pendant to a tiled wall when in the bath or shower.
Push the Wrist Strap through the 2 slots in the rubber boot and adjust the strap to fit.
Additional pendants and rubber boots are available separately if more than one is required.
Replacement wearing kits are also available as spares.
Making an Emergency Call…
Simply press the Touch pendant button once.
The button will FLASH RED ((

)) for several seconds to
confirm a call is being made.
The Reach will announce “Pendant alarm – Please wait, dialling for assistance”
The Touch pendant battery should last for about 3-5 years depending on use.
The battery condition is checked every day, if the voltage falls and stays below a preset level for 7
consecutive days a “low battery” call will automatically be sent to the Control Centre.
Pendants must be returned to Tynetec for battery replacement.

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1.4 CONNECTING THE REACH AT-HOME ALARM
The Reach At-Home alarm unit should only be installed and programmed by trained personnel.
Basic Connections…
The Reach will usually be table mounted within 3 metres of a mains supply and the master telephone
socket. If extension cables are used care should be taken to ensure that no one can trip over the leads.
Installation Procedure…
1. Unplug the users Telephone from the BT wall socket and plug it into the Reach

TEL socket. If the
user has a DECT cordless telephone, extension telephone sockets in other rooms or Broadband see
sections 1.1, 1.5 and 1.6 for more information.
2. Connect the Telecom Lead between the Reach

C/O socket and the BT wall socket (where the
users telephone was originally plugged in).
3. Connect the Power Lead between the Reach

SUPPLY socket and the mains supply.
4. The

DATA socket is only used for firmware upgrades or for the connection of hardwired inputs
such as ceiling pullcords, see section 2.3.3 for more details.
5. Choose the connector cover if the unit is being placed flat on the table or the stand if it is being
placed in the upright position. It can also be wall mounted using the key holes on the rear. A template
is provided on the carton flap to mark the wall before drilling (wall plugs and screws not included).
6. Route the leads through the cover (or stand) and fix with the single screw provided.
7. The flexible aerial wire out the side of the unit receives signals from radio devices and must not be
cut-down in length or coiled-up.
8. The Touch pendant is pre-learned, any additional pendants or other radio devices should be learned
and tested as described in sections 2.5 and 2.6.
9. Perform a test call to the control centre to verify correct installation and programming.
MAINS
ELECTRICITY
SUPPLY
BT WALL
SOCKET
TELEPHONE
POWER LEAD
TELECOM LEAD
Reach
AT-HOME ALARM UNIT
C/O TEL SUPPLY



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SM
INCOMING
TELEPHONE
MAIN TELEPHONE
LINE
EXTENSION TELEPHONE
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AT-HOME ALARM UNIT
REACH
TEL C/O
TELEPHONE
SOCKET
MASTER
SECONDARY
SOCKET
DOUBLE
ADAPTER
WITH
S
TELEPHONE
SOCKET
SECONDARY
AT-HOME ALARM UNIT
REACH
INCOMING
TELEPHONE
LINE
M
TEL C/O
TELEPHONE
SOCKET
MASTER
FILTER
MODULE
BROADBAND
USERS TELEPHONE
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COMPUTER
1.5 REACH AND EXTENSION TELEPHONES
It is very important that all telephones in the users home are connected to the Reach

TEL socket.
This method of connection ensures that an alarm call on the Reach unit will always disconnect any
other equipment that might cause connection difficulties.
1.6 REACH AND BROADBAND
Broadband Service Providers will supply a filter module to plug into the telephone line to allow
connection of a computer and a normal telephone. Only one filter module is required to connect the
computer, telephone and Reach when configured as shown below;
The Reach and the computer are connected to the filter module.
The users telephone is plugged into the Reach

TEL socket.
If extension telephones are fitted they should be connected as shown in section 1.5 above.
If you experience connection difficulties or noise on the Reach audio then a poor quality filter may be
the cause. Approved filter modules are available from Tynetec – order P/No. W00409.