Tynetec Reach IP User manual

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Fig1:Partsinthebox
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Fig2:Buttons,StatusLED&Connections
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Fig3:TouchPendantWearingOptions
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1.0Partsinthebox(seeFig1)
#Item
1ReachIPAt‐HomeAlarmunit
2ACAdapterincluding UK&EUmainsplugoptions
3Connector CoverformountingtheReachIPflat
4StandformountingtheReachIPvertically
5ScrewforfixingtheStand orConnectorCover
6TouchPendant&WearingOptions(neckcord/wriststrap/beltclip)
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2.0Buttons,StatusLED&Connections(seeFig2)
#Function
RedAlarmButton:make anemergencycall
GreenCancelButton:cancelanemergencycallmadeinerror
YellowFunctionButton: toggleHome/Awaymode(ifenabled)
BlackPowerButton: on/offandenterControl Mode/ServiceMenu
StatusLED: off isnormal (Green nosignal,Red alarm,Amber fault)
SUPPLY5VDCinputfromACAdapter
USBProgrammingPort (factoryuseonly)
ETHERNETConnectiontotheInternetviaaRouter (future upgrade)
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3.0TouchPendantWearingOptions(seeFig3)
TheTouchPendantisaportablealarmtriggerthatcanbewornaroundtheneck,on
thewristorclippedtoabelt.ThePendantisalreadyregisteredtotheReachIPunit
andreadytouse,justfitthedesiredwearingoptionasdescribedbelow;
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NeckCord:liethecordthroughoneofthegroovesontherearonthePendantthen
slidetheneckcordattachmentintoplace.Note:smallercordendmarkedinFig3.
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WristStrap:feedthewriststrap(patternsideup)throughthe2slotsinthewrist
strapattachment.Note:locatethepipmarkedinthecentreholeinFig3.
Pushthealuminiumfixingstudthroughtheholemarkedattheendofthestrap.
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BeltClip:simplyclipintoplaceontherearofthePendant.Note:thesuctioncupcan
befittedtothebeltcliptostickthePendanttoahardsurface,e.g.atiledwall.
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3.1Setting‐uptheReachIPunit
1.PlugtheACAdapterintothemainssupply.
2.PlugtheACAdapterLeadintotheReachIPunitSUPPLYport.
3.Switchthemainssupplyonatthewall,pressandholdthePowerbuttonfora
coupleofsecondsuntilthe3frontbuttonsilluminatebrieflythenrelease.TheRed
Alarmbuttonwillremainlitifilluminationisenabled(default)andtheStatusLEDwill
belitgreenuntilaGSMsignalisestablishedthenitwillgoout.
4.IMPORTANT:rangetestthePendantfromallextremesofthehome‐seesection4.4
5.MakeanalarmcalltotheAlarmReceivingCentre(ARC)tocheckoperation.
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3.2MakinganAlarmCall
PresstheAlarmbuttonandtheunitwillannounce“callingforhelp‐pleasewait”
whenanalarmcallisbeingmade.TheAlarmbuttonwillflashred.Itispossibleto
cancelthealarmwithinthefirst5secondsbypressingtheCancelbutton.
4.0ControlMode&ServiceMenu
TheReachIPisnormallyinidlemode;ControlModeandServiceMenuarewaysof
easilyreconfiguringtheunit.Theunitwillreturntoidlemodeafterachangeismade
orafter5secondsofinactivity.
ControlModeFunctions
EnterControlModebypressingthePowerbuttononce,theunitwillbeepandthe
andbuttonswillilluminate.TheControlModefunctionsarelistedbelow;
#ControlModeFunctions
RedAlarmButton:toggleRedAlarmButtonillumination on/off
GreenCancelButton:changespeechandsounds volume
YellowFunctionButton:enterServiceMenu (seebelow)
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ServiceMenuFunctions
OnceinControlMode,pressandholduntiltheunitannouncesthefirstService
Menufunction“addradiodevice”thenrelease,thebuttonwillbeflashing.Press
thebuttontosequentiallystepthroughthefunctions,pressthebuttontoselect
therequiredfunction.TheServiceMenufunctionsarelistedbelow;
#ServiceMenuFunctions
1AddRadioDevice
2RangeTestMode(alsoincludesGSMSignalStrengthMode)
3DeleteRadioDevices
4Home/AwayActivityFunction
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4.1ToggleRedAlarmButtonIllumination
PressthePowerbuttontoenterControlModethenpressandholduntiltheunit
announcesthenewRedButtonstatee.g.iftheilluminationwasONthenitwill
announce“functionisdisabled”andilluminationwillnowbeoff,ifitwasOFFthenit
willannounce“functionisenabled”andilluminationwillnowbeon.
4.2ChangeSpeechandSoundsVolume
PressthePowerbuttontoenterControlModethenthenpressandholduntilthe
unitsoundsanumberofbeepstoindicateitsSPEECHvolumesetting‐continue
holdingtocyclethroughthe3settingsandreleaseontherequiredsetting.Press
andholdagainwithin5secondstochangetheSOUNDlevelsetting.
4.3AddRadioDevice
PressthePowerbuttontoenterControlModethenpressandholduntiltheunit
announces“addradiodevice”thenrelease.Pressthebuttontoconfirmthen
activatetheradiodevice.Theunitwillsoundahighbeepifit’sanewdeviceand
announce“rangetestmode”‐presstoconfirm,orpresstosteptothenext
function,orpresstoexitthemodeandtheunitwillannouncethenextfunction.
Note:ifthedevicealreadyexistsalowbeepwillsound.
4.4RangeTestMode
PressthePowerbuttontoenterControlModethenpressandholduntiltheunit
announces“addradiodevice”thenrelease.Pressagainandtheunitwillannounce
“rangetestmode”thenpresstoconfirm.Theandbuttonswillbeflashing.
GotoallextremesofthehomeandpressthePendant,theReachIPwillrespondwith
abeepandthePendantbuttonwillflashgreenifthesignalisreceived.Presstoexit
themodeandtheunitwillannouncethenextfunction.
ReachIP
At‐HomeAlarm
Screwfor
Stand/Cover
ACAdapterwith
UK&EUPlugs
TouchPendant&
WearingOptions
Connector
Cover
Stand
ReachIPunit
Red
AlarmButton
Green
CancelButton
Yellow
Function
Button
Status
LED
Touch
PendantNeckCord
Attachment
WristStrap
Attachment
BeltClip
Attachment
Black
PowerButton
Ethernet
Port
USB
Port
Supply
Port
UserGuide
WristStrap
NeckCordwith
SafetyBreak



Aluminium
FixingStud
Suction
Cup
RearConnectorArea
TrustedTechnology
CaringforPeople

4.4.1GSMSignalStrengthIndication
DuringRangeTestModetheStatusLEDwillindicatetheGSMsignalstrength,seetable
below;
GSMSignalStrengthRSSIStatusLED
High21‐31SolidGreen
Good 11‐200.1SecFlashingGreen
Low1‐100.5SecFlashingGreen
NoSignal0NotLit
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4.5DeleteRadioDevices
PressthePowerbuttontoenterControlModethenpressandholduntiltheunit
announces“addradiodevice”thenrelease.Repeatedlypressuntiltheunit
announces“deleteradiodevices”thenpresstoconfirm.Activatetheradiodeviceto
beremovedandabeepwillbeheard.Pressandholduntilabeepisheard,andthe
unitwillannouncethenextfunction.
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4.5.1DeletingALLRadioDevices
PressthePowerbuttontoenterControlModethenpressandholduntiltheunit
announces“addradiodevice”thenrelease.Repeatedlypressuntiltheunit
announces“deleteradiodevices”thenpresstoconfirm.Pressandholduntila
beepisheardthenrelease.Pressandholdagainuntilabeepisheard,andtheunit
willannouncethenextfunction.
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4.6Home/AwayActivityFunction
PressthePowerbuttontoenterControlModethenpressandholduntiltheunit
announces“addradiodevice”thenrelease.Repeatedlypressuntiltheunit
announces“homeawayactivityfunction”thenpresstoconfirm.Theunitwill
announceitscurrentstate;“functionisdisabled”or“functionisenabled”.Tochange
thesettingpressandholduntiltheunitannouncesthenewstate,theunitwillthen
announcethenextfunction.Note:ifenabledtheFunctionButtonisusedinidle
modetotoggleHome/Awaymode.
5.0ErrorIndications
Anerrorisindicatedbya“blurp”oravoicemessage;e.g.“powerdisconnected”or
“GSMnetworkfailure”.Thiswillrepeatevery2minutesuntiltheproblemisresolved
orthebuttonispressedtosilencethewarning.Errorsarealsoindicatedonthe
StatusLED,seethetablebelow;
StatusLED PossibleReasonSuggestedAction
SolidGreen NoGSM
networksignalCheckGSMnetworksignalstrength
FlashingRedMainsfailureCheckmainssupplyand/orACadapter
connection
SolidAmberBatteryfailure
ornotchargingCheck/replacebattery
Flashing
Green/Red/Amber
Radio
Interference
Checkinterferingradiosources.Move
DECTphones,WiFiRoutersetc.at
least1metreawayfromtheReachIP
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6.0SwitchingtheReachIPOff
TheReachIPusesverylittlepowerandshouldalwaysbeleftswitchedon.Iftheunitis
beingremovedandstoredforaprolongedperiod,thenitshouldbeswitchedoff.
PressandholdthePowerbuttonuntilall3frontbuttonsandtheStatusLEDflash
oncethenrelease;theunitisnowswitchedoff.
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7.0ImportantInformation
Itisveryimportanttoreadandunderstandthissectionbeforeuse.
Keeptheseinstructionsinasafeplaceforfuturereference.
7.1Use&Maintenance
•OperatingTemperatureRange:+5to+45°C
•Donotdamagetheunitoritsparts,ifdamagedcontactyoursupplierimmediately
•Donotexposetodirectsunlight
•Keepawayfromdust,moistureanddirt
•Donotdrop,knock,twistorshakethedevice
•Donotwarmupthedeviceoruseitnearafire
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7.2Cleaning
•AllpartsintheReachIPkitcanbecleanedwithamildsoapsolutionandadamp
cloth.Drywithasoftdrycloth.
•Strongchemicalsandotherharshsubstancesmustnotbeusedwhencleaningor
handlingthepartsintheReachIPkit.
•TheReachIPmustbedisconnectedfromthemainssupplybeforecleaning.
•Aftercleaning,confirmthattheunitworksproperlybymakingatestalarmcalltothe
AlarmReceivingCentre.

7.3SafetyNotes
•Readinstructionsbeforeuse
•Alwaystesttheproductaspertheinstructionsbeforeuse
•Alwayscheckthefunctionoftheproductaftermakingchangestosettings
•Thisproductmaynotbesuitableforallpersonsandshouldnotbeasubstitutefor
theroutinevisualmonitoringbyaCarer.
•Thisproductmustnotbeusedinsituationswhereadelayinthearrivalof
appropriatemedicalcarecouldleadtoapotentiallylife‐threateningsituation.
•Testtheproductregularlyandreplacewhennecessary.
•Donotintegratewithothersystemsotherthanthosespecifiedbythemanufacturer.
•Alwayskeeptheproductdry,exposuretoexcessivemoisturecancausemalfunction.
•Thisproductwillnotcauseelectromagneticdisturbancesundernormalworking
conditions.
•Thisproductcanbeplacednearotherproductsordevicesaslongasmechanical
vibrationisnotpresent.
•Removethebatteryiftheunitistobeoutofuseorstoredforanextendedperiod.
7.4Disposal
 Thecrossed‐outwheeliebinsymbolontheproductindicatesitisclassedas
 ElectricalorElectronicEquipmentandshouldnotbedisposedofincommercial
wasteatitsendoflife.

TheWasteofElectrical&ElectronicEquipment(WEEE)Directive(2012/19/EU)has
beenputinplacetorecycleproductsusingthebestavailablerecoveryandrecycling
techniquestominimizeimpactontheenvironment,treathazardoussubstancesand
avoidincreasedlandfill.Forproductdisposalpleasecontactyoursuppliertocheckthe
termsandconditionsofthepurchasecontract.Alwaysensurethisproductisnot
mixedwithcommercialwastefordisposal.

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8.0Specification
•ReachIPcomplieswiththeSocialAlarmStandard:EN50134‐3:2012
•Dimensions:120mmx187mmx38mm(HxWxD)
•Weight:455grams(excPSU)
•PendantFrequency:869.2125MHz
•Maxtransmissionpower:50.000μV/m
•Protocols:TS50134‐9(SCAIP),BS8521&TT92
•PowerSupply:100‐240VAC50/60Hz<5Watts
•ACAdapterType:KSAS0050500100D5D(5VDC1.0ARated)
•BatteryType:3.6VNiMH1000mAh
9.0EUDeclarationofConformity
Changesormodificationsnotexpresslyapprovedbythepartyresponsiblefor
compliancecouldvoidtheuser’sauthoritytooperatetheequipment.

ThisdevicecomplieswithEMCEmissions&ImmunityStandards;
EN61000‐6‐3:2007+A1:2011
EN50130‐4:2011+A11:2014
Operationissubjecttothefollowingtwoconditions:(1)Thisdevicemaynotcause
harmfulinterference,and(2)thisdevicemustacceptanyinterferencereceived,
includinginterferencethatmaycauseundesiredoperation.

ThisdevicecomplieswiththeRadioEquipmentDirective;
ETSIEN300220‐3‐1V2.1.1(2016‐12)
Theselimitsaredesignedtoprovidereasonableprotectionagainstharmful
interferenceinaresidentialinstallation.Thisequipmentcangenerate,useandradiate
radiofrequencyenergyand,ifnotinstalledandusedinaccordancewiththe
instructions,maycauseharmfulinterferencetoradiocommunications.However,
thereisnoguaranteethatinterferencewillnotoccurinaparticularinstallation.Ifthis
equipmentdoescauseharmfulinterferencetoradioortelevisionreception,whichcan
bedeterminedbyturningtheequipmentoffandon,theuserisencouragedtotryto
correcttheinterferencebyoneormoreofthefollowingmeasures;
•Re‐orientateorrelocatethedevice
•Increasetheseparationbetweentheequipmentandreceiver
•ConnecttheequipmentintoaMainsoutletonacircuitdifferentfromthattowhich
thereceiverisconnected
•Consultthesupplieroranexperiencedradio/TVtechnicianforhelp
ChrisDodd
ManagingDirector,LegrandAssistedLiving&HealthcareUK.


TynetecisabusinessunitofLegrandElectricLtd,
Unit10CowleyRoad,BlythRiversideBusinessPark,
Blyth,Northumberland,NE245TF,UK.
Tel:+44(0)1670352371Web:www.tynetec.co.uk DocNo.FM0802V1.04