Tynetec Reach Plus Troubleshooting guide

Touch
PersonalPendant
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
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USER&INSTALLATIONGUIDE
www.tynetec.co.uk
Reach Plus
At‐HomeAlarmUnit

‐2‐
SECTION1–USERINSTRUCTIONS
SectionTopicPage
1.1ImportantInformation3
1.2UnpackingtheReachPlusAt‐HomeAlarm3
1.3TheTouchPersonalPendant4
1.4ConnectingtheReachPlusAt‐HomeAlarm5
1.5ReachPlusandExtensionTelephones 6
1.6ReachPlusandBroadband6
1.7SwitchingtheReachPlusAt‐HomeAlarmon7
1.8SwitchingtheReachPlusAt‐HomeAlarmoff7
1.9MakinganEmergencyCall8
1.10AccidentalCalls 9
1.11AnsweringanincomingTelephoneCall9
1.12UsingthePersonalRecipientMode10
1.13UsingtheActivityMonitoringMode 11
1.14UsingtheI’mOKMode12
1.15UsingtheAwayMode13
1.16UsingtheIntruderMode14
1.17UsingtheReminderMode15
1.18UsingtheDoorMonitoringMode16
1.19UsingtheLoneWorkerMode17
1.20MainsPowerFailureAlert18
1.21TelephoneLineFailureAlert 18
1.22BatteryFailureAlert19
1.23On/OffSwitch19
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SECTION2–INSTALLATION&PROGRAMMING
SectionTopicPage
2.1QuickStartGuide20
2.2ProgrammingMode21
2.2.1SettingtheUnitIDNumber21
2.2.2SettingtheTelephoneNumber22
2.2.3SettingtheProtocolType22
2.2.4SettingtheTime&Date23
2.2.5ExitProgrammingMode23
2.3ProgrammingParametersList24
2.3.1LoadDefaults 26
2.3.2AudioSettings26
2.3.3HardwiredInputs&Output27
2.3.4IdentitySettings28
2.3.5TelephoneNumbers28
2.3.6ActivityMonitoring29
2.3.7PeriodicTest30
2.3.8MessageSetup30
2.3.9OptionsSetup31
2.3.10RadioDeviceSetup32
2.3.11ButtonsandLEDSetup34
2.3.12TimeandDateSetup34
2.3.13CheckParameters 34
2.4ProgrammingviatheControlCentre35
2.4.1ByringingintotheControlCentre35
2.4.2BytheControlCentreringingtheuser35
2.5RadioDeviceLearnMode36
2.6RadioDeviceTestMode37
2.7Specification39
2.8PushbuttonandStatusLightQuickGuide40

‐3‐
1.1IMPORTANTINFORMATION
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TheuserstelephoneMUSTBEconnectedtotheReachPlusTELsocket–adoubleadapteronthe
incominglinemustnotbeused.
Iftheuserhasextensiontelephonescareshouldbetakentoensurethatthesearealsoconnectedviathe
ReachPlusTELsocket.
Failuretoconnecttheuserstelephonesasdescribedabovemaycausedifficultieswithalarmcalls–ifin
doubtseekadvice.
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IftheuserhasaDECTtelephonethebasestationMUSTBEatleast2metresawayfromtheReachPlus.
Failuretoprovidethisseparationmayresultinreducedrangeofpersonalpendantsorotherradiodevices.
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AlltelephoneequipmenthasaRingerEquivalenceNumber(REN)whichisusedtocalculatethenumberof
itemsthatcanbeconnectedtoasingletelephoneline.
ARENof4isthemaximumallowedonastandardUKtelephoneline‐theReachPlushasaRENof1
IftheRENtotalofallequipmentconnectedtoatelephonelineexceeds4theequipmentmaynotoperate
correctly.WithdifferenttypesofequipmentthereisnoguaranteeofcorrectoperationeveniftheRENis
lessthan4.Typically1or2standardtelephones(REN1)canbeusedwiththeReachPlus.
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REN1
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AvoidusingstrongdetergentsorpolishwhencleaningtheReachPlusunitorTouchpendant.
Wipecleanwithadampclothandpolishwithadryduster.
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1.2UNPACKINGTHEREACHPLUSAT‐HOMEALARM
TheReachPlusAt‐HomeAlarmissuppliedwithaPowerLead,aTelecomLead,aTouchPendantanda
wearingkit.Astandcanbefittediftheunitisbeingmounteduprightoraconnectorcoverifitisbeing
placedflat.Thestand/covermustbefixedwiththescrewprovided.
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 TouchPendant
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WearingKit
ReachPlusAt‐HomeAlarm

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ConnectorCover 

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TelecomLead
Stand
Stand/CoverScrew
PowerLead 


‐4‐
1.3THETOUCHPERSONALPENDANT
TheTouchpendantcanbeusedtomakeanemergencycallfromanywhereinoraroundthehome.

TheTouchpendantiswaterproofbutitshouldnotbefullysubmergedforprolongedperiods.
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TheTouchpendantisalifesavingdevice;remembertoadvisetheusertowearitatalltimesandtokeep
itbytheirbedatnight.
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TheTouchpendantissuppliedwithakitofpartssoitcanbewornaroundtheneck,clippedontoabelt
orpocket,oronthewristlikeawatch.
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Firstfitthechosenwearingoptiontotheblack
rubberbootthenpushtheTouchpendant
insidethebootwiththesilverbuttonaccessible. 

SnaptheNeckCordapartatthesafety‐breakdevice
andfeedthroughthe2holesintherubberboot
thenclickthesafety‐breaktogetheragain.
Theneckcordmustneverbeshortenedor
knottedwithoutthesafety‐breakdeviceinplace.
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PushtheBeltClipthroughthe2slotsintherubber
boot–ensurethe2arrowsfeontheclipandbootalignforcorrectfit.Thesuctioncupcanbeused
withtheclipoptiontosticktheTouchpendanttoatiledwallwheninthebathorshower.
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PushtheWristStrapthroughthe2slotsintherubberbootandadjustthestraptofit.
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Additionalpendantsandrubberbootsareavailableseparatelyifmorethanoneisrequired.
Replacementwearingkitsarealsoavailableasspares.

MakinganEmergencyCall…

SimplypresstheTouchpendantbuttononce.

ThebuttonwillFLASHRED((y))forseveralsecondsto
confirmacallisbeingmade.
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TheReachPluswillannounce“Pendantalarm–Pleasewait,diallingforassistance”
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TheTouchpendantbatteryshouldlastforabout3‐5yearsdependingonuse.
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Thebatteryconditionischeckedeveryday,ifthevoltagefallsandstaysbelowapresetlevelfor7
consecutivedaysa“lowbattery”callwillautomaticallybesenttotheControlCentre.
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PendantsmustbereturnedtoTynetecforbatteryreplacement.
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‐5‐
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1.4CONNECTINGTHEREACHPLUSAT‐HOMEALARM
TheReachPlusAt‐Homealarmunitshouldonlybeinstalledandprogrammedbytrainedpersonnel.
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BasicConnections…
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TheReachPluswillusuallybetablemountedwithin3metresofamainssupplyandthemastertelephonesocket.
Ifextensioncablesareusedcareshouldbetakentoensurethatnoonecantripovertheleads.
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InstallationProcedure…
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1.UnplugtheusersTelephonefromtheBTwallsocketandplugitintotheReachPlusTELsocket.If
theuserhasaDECTcordlesstelephone,extensiontelephonesocketsinotherroomsorBroadbandsee
sections1.1,1.5and1.6formoreinformation.
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2.ConnecttheTelecomLeadbetweentheReachPlusC/OsocketandtheBTwallsocket(wherethe
userstelephonewasoriginallypluggedin).
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3.ConnectthePowerLeadbetweentheReachPlusSUPPLYsocketandthemainssupply.
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4.TheDATAsocketisonlyusedforfirmwareupgradesorfortheconnectionofhardwiredinputs
suchasceilingpullcords,seesection2.3.3formoredetails.
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5.Choosetheconnectorcoveriftheunitisbeingplacedflatonthetableorthestandifitisbeing
placedintheuprightposition.Itcanalsobewallmountedusingthekeyholesontherear.Atemplate
isprovidedonthecartonflaptomarkthewallbeforedrilling(wallplugsandscrewsnotincluded).
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6.Routetheleadsthroughthecover(orstand)andfixwiththesinglescrewprovided.
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7.Theflexibleaerialwireoutthesideoftheunitreceivessignalsfromradiodevicesandmustnotbe
cut‐downinlengthorcoiled‐up.
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8.TheTouchpendantispre‐learned,anyadditionalpendantsorotherradiodevicesshouldbelearned
andtestedasdescribedinsections2.5and2.6.
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9.Performatestcalltothecontrolcentretoverifycorrectinstallationandprogramming.
MAINS
ELECTRICITY
SUPPLY
BTWALL
SOCKET
TELEPHONE
POWERLEAD
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TELECOMLEAD
ReachPlus
AT‐HOMEALARMUNIT
 C/O  TEL SUPPLY
zz

‐6‐
SM
INCOMING
TELEPHONE
MAIN TELEPHONE
LINE
EXTENSION TELEPHONE
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AT-HOME ALARM UNIT
REACH
TEL C/O
TELEPHONE
SOCKET
MASTER
SECONDARY
SOCKET
DOUBLE
ADAPTER
WITH
S
TELEPHONE
SOCKET
SECONDARY
AT-HOME ALARM UNIT
REACH
INCOMING
TELEPHONE
LINE
M
TEL C/O
TELEPHONE
SOCKET
MASTER
FILTER
MODULE
BROADBAND
USERS TELEPHONE
E F
X
Y
Z
N O
9
6
3
#
C B
A
T
U V
J
K
L
8
5
P
Q
R
G
H
I
7
4
S
2
1
0
*
W
M
D
COMPUTER
1.5REACHPLUSANDEXTENSIONTELEPHONES
ItisveryimportantthatalltelephonesinthehomeareconnectedtotheReachPlusTELsocket.This
methodofconnectionensuresthatanalarmcallontheReachPlusunitwillalwaysdisconnectany
otherequipmentthatmightcauseconnectiondifficulties.
1.6REACHPLUSANDBROADBAND
BroadbandServiceProviderswillsupplyafiltermoduletoplugintothetelephonelinetoallow
connectionofacomputerandanormaltelephone.Onlyonefiltermoduleisrequiredtoconnectthe
computer,telephoneandReachPluswhenconfiguredasshownbelow;


TheReachPlusandthecomputerareconnectedtothefiltermodule.
TheuserstelephoneispluggedintotheReachPlusTELsocket.
Ifextensiontelephonesarefittedtheyshouldbeconnectedasshowninsection1.5above.


IfyouexperienceconnectiondifficultiesornoiseontheReachPlusaudiothenapoorqualityfiltermay
bethecause.ApprovedfiltermodulesareavailablefromTynetec–orderP/No.W00409.


REACH PLUS
A
T-HOME ALARM UNIT
REACH PLUS
A
T-HOME ALARM UNIT

‐7‐
1.7SWITCHINGTHEREACHPLUSAT‐HOMEALARMON
Connectthepowerleadandswitchthemainssupplyon,thefrontlightwillflashRED/AMBER/GREEN
forabout12seconds…
    



zWhenthefrontlightgoes
STEADYGREENtheReachPlus
isreadyforuse.




1.8SWITCHINGTHEREACHPLUSAT‐HOMEALARMOFF
TheReachPlusAt‐HomeAlarmusesverylittlepowerandshouldalwaysbeleftswitchedON.
IfitisnecessarytoswitchtheunitOFFfollowtheprocedurebelow;

1.Turnthemainssupplyoffandwaitfortheunittoannounce…










2.PressandHOLDtheGREEN|buttonuntiltheunit“beeps”once…







3.RELEASEtheGREEN|buttonandtheunitwillannounce…






4.TheReachPlusisnowswitchedoff.

ThetelephonepluggedintotheReachPluswillstilloperatewhentheunitisswitchedoff.


“Pleasecheckyour
mainssupply”

“Poweringdown”

“Beep”
((z))Ö((z))Ö((z))

‐8‐
1.9MAKINGANEMERGENCYCALL
Anemergencycallcanbemadeatanytimeofthedayornight.

1.PresstheRED((y))buttonontheReachPlusunitorpresstheTouchpendant...

Thependantbuttonwill
ORFLASHRED((y))fora
fewsecondsafterthe
buttonispressed.


2.TheReachPluswillstarttomakeanemergencycall…

zThefrontlightwillgoSTEADYREDandthe
unitwillannounce…






Thismessagewillrepeatforafewseconds
beforetheunitstartstodial.

3.Thecallwillbeansweredbythecontrolcentreandanoperatorwillspeak…











4.Atwowayconversationcanbeheldwiththeresident.

5.TheoperatorwillcancelthecallandthefrontlightwillreturntoSTEADYGREEN.


Iftheoperatorcannothearthecallertheywillstillknowwherethecalliscomingfrom.

TheTouchpendantdoesNOTpickupvoice,themicrophoneisintheReachPlusunitandisvery
sensitivebutitwillnotworkifthecallerisoutsidetheirhome.

Thecontrolcentrecanincreasethevolumeifthecallerhasdifficultyhearing.






“Alarmtype”
“Pleasewait,diallingforassistance”
”You’rethroughtoCareLine,
howcanIhelpyou
?
”

‐9‐
1.10ACCIDENTALCALLS

IfanemergencycallismadebyaccidentitcanbecancelledbypressingtheGREEN|buttononce.
Theunitwillannounce“Alarmcancelled”andthefrontlightwillreturntoSTEADYGREEN.







PleasenoteoncetheReachPlusstartstodialthecallcannotbecancelled.



Advisetheusernottoworryiftheydon’tmanagetocancelanaccidentalcall–whenthecontrolcentre
answerstheyjustneedtosaythecallwasmadeaccidently.

Thestaffwillbepleasedthattheyhavetalkedandtheywillcancelthecallinthenormalway.


1.11ANSWERINGANINCOMINGTELEPHONECALL
TheReachPluscanalsobeusedtoansweranormalincomingtelephonecall…

((z))ThefrontlightwillFLASHREDwhenthe
telephoneisringing…

RING





Toansweratelephonecall…RING

PresstheTouchpendant.

Youcannowhaveahands‐freeconversationwiththecaller.

Toendatelephonecall…

SimplypresstheTouchpendantonceagain.




“Alarmcancelled”

‐10‐
1.12USINGTHEPERSONALRECIPIENTMODE

TheReachPluscanbesettodialupto4differentpersonalrecipients(e.g.relativesorfriends).

Thepersonalrecipienttelephonenumbers(PR1‐PR4)mustbeprogrammed–seesection2.3.5

Apersonalrecipientmessagemustberecorded–seesection2.3.8

Toanswerapersonalrecipientcall…

Whenthetelephonerings,presstheGreenlinekey
(orpick‐up)andanswerinthenormalway.

IfthecallisfromtheReachPlusunityouwillhear
asingle“Beep”every2seconds.

PressthestarÀkeyonce…


Youwillhearamessageinthetelephoneearpiece
whichidentifiesthecaller.

Themessageincludesthealarmtype,location,
unitIDandtherecordedPRmessage.

WhenthemessageisfinishedpressthestarÀkey.

Youcannowhaveaconversationwiththecaller.


 Speaktothecaller,stopspeakingtolisten.

Ifthere’stoomuchnoiseforthevoiceswitchingtowork;
Pressthe7keytoSPEAK
Pressthe9keytoLISTEN
Pressthe4keytoreverttoVOICESWITCHEDmode

Ifthevolumeneedsadjusting;
Pressthe1keytoINCREASEVOLUME
Pressthe2keytoREDUCEVOLUME

Pressthe6keytorepeattheALARMMESSAGE


Toendapersonalrecipientcall…

Pressthe#keyfollowedbytheRedlinekey(orhang‐up).

Ifthecalliscut‐offwithoutpressing#theReachPluswillre‐dial.








Personalrecipienttelephonenumberscanbelandlinesand/ormobiles.
BothcontrolcentreandpersonalrecipientnumberscanbeprogrammedintotheReachPlus.
Thesequenceinwhichthenumbersaredialledcanbeset‐seesection2.3.5fordetails.




RING
RING

“Beep…Beep…”

“Pendantalarm”

‐11‐
1.13USINGTHEACTIVITYMONITORINGMODE
OptionalPIRmovementdetectorscanbeinstalledinthehome
tomonitoriftheresidentis“upandabout”eachday.

Ifnomovementisdetectedbytheendofanactivitymonitoring
periodaninactivityalarmcallwillbesenttothecontrolcentre.

IftheresidentisgoingawayfromhometheReachPlusshouldbeput
into“AwayMode”topreventinactivitycallsbeingsenttothe
controlcentre.Seesection1.15forhowtousetheAwayMode.

Ifnomovementisdetectedtheunitwillannounce…




((|))TheGREEN|buttonwillFLASHGREEN
andthemessagewillrepeatfor60seconds.

PresstheFLASHINGGREEN|buttononcewithin60seconds…



Theinactivityalarmmessagewillbesilenced
andtheGREEN|buttonwillstopflashing.



FailuretopresstheFLASHINGGREEN|buttonduringthe60secondperiodwillsendaninactivity
alarmcalltothecontrolcentre.



ActivitymonitoringmustbeenabledduringtheprogrammingoftheReachPlusunit.Upto3time
periodscanbesettorepeateachday,theminimumnumberPIRactivationsperperiodandtheinactivity
alertisalsoprogrammable‐seesection2.3.6fordetails.
















“Inactivityalarm”
(( ))

‐12‐
1.14USINGTHEI’MOKMODE
TheReachPluscanbesettoflashitsGREEN|buttonandsoundabeep
forapresettimeperiodeachday.

Iftheresidentis“upandabout”andfeeling“OK”theycanpress
theGREEN|buttontostopthealert.

IftheGREEN|buttonhasnotbeenpressedbeforetheendofthe
I’mOKperiodaninactivitycallwillbesenttothecontrolcentre.

IftheresidentisgoingawayfromhometheReachPlusshouldbeput
into“AwayMode”topreventinactivitycallsbeingsenttothecontrolcentre.
Seesection1.15forhowtousetheAwayMode.

DuringtheI’mOKperiod…

((|))TheGREEN|buttonwillFLASHGREEN
oncepersecond.




Duringthelast30minutesoftheI’mOKperiod…




Asingle“Beep”willsoundonceevery5minutes
thenonceaminuteforthelast5minutes.


PresstheFLASHINGGREEN|buttonanytimeduringtheI’mOKperiod…



TheGREEN|buttonwillstopflashingandthe
beepwillbesilenced.



FailuretopresstheGREEN|buttonduringtheI’mOKperiodwillsendaninactivityalarmcalltothe
controlcentre.

Note:thealarmwillbesentafterarandomdelayupto1houraftertheendoftheI’mOKperiod.



I’mOKmodemustbeenabledandthestart/stoptimesmustbesetduringtheprogrammingofthe
ReachPlusunit.Theflashinglightand/oraudiblebeepcanbedisabled‐seesection2.3.6fordetails.


(( ))
“…Beep”
(( ))

‐13‐
1.15USINGTHEAWAYMODE

IfactivitymonitoringorI’mOKmodeisbeingusedandtheresidentisgoing
awayfromhometheymustselect“AwayMode”topreventin‐activitycalls
beingsenttothecontrolcentre.

PresstheYELLOWbuttonandtheunitwillannounce…





((z))ThefrontlightwillFLASHGREEN

 

TheunitisnowinAwayMode–activitymonitoringandI’mOKmodeisturnedoff.



WhentheresidentreturnshometheymustremembertoturnactivitymonitoringandI’mOKbackon...



PresstheYELLOWbuttonandtheunitwillannounce…




zThefrontlightwillgoSTEADYGREEN



TheunitisnowbackinNormalMode–activitymonitoringandI’mOKmodeisworkingagain.


















“Away”
“Home”

‐14‐
1.16USINGTHEINTRUDERMODE
IfoptionalPIRmovementdetectorsarefittedforactivitymonitoring
theresidentcanusethesedevicesasabasicintruderalarm
whentheygoout.

1.PresstheGREEN|buttonandtheunitwillannounce…







2.PresstheTOUCHPENDANTwithin20secondsandtheunitwillannounce…





3.Younowhave30=secondstoleavethebuilding.
Note:youcancancelintrudermodeduringthis
periodbypressingtheGREEN|button.

4.Whentheexittimeexpiresthedouble‐beepwillstopandintrudermodeisset…

zThefrontlightwillgoSTEADYAMBER

WhenthePIRmovementdetectorisnext
activatedtheentrytimewillstart.

Younowhave30=secondstodisablethe
intrudermode.

5.ToDISABLEintrudermodepresstheGREEN|buttonfirstfollowedbytheTOUCHPENDANTwithin
20seconds…

then..  zThefrontlightwillgoSTEADYGREEN
 andtheunitwillannounce…





Failuretodisabletheintrudermodewillsendasilentalarmcalltothecontrolcentre.



IntrudermodemustbeenabledduringtheprogrammingoftheReachPlusunit.Thedefault30=seconds
entry/exittimecanbechanged‐seesection2.3.9fordetails.


“Enable
d
”‐“Beep‐Beep”
“Beep‐Beep”…..
“Intrudermode
…Ready”
“Intrudermodedisable
d
”

‐15‐
1.17USINGTHEREMINDERMODE

TheReachPluscanbesettoplayaremindermessageatthesametime
everyday,onceaweekoronceamonth.

Upto8differentmessages,maximum8secondsdurationeach,canbe
recordedbyaCarerorrelativeusingthemicrophoneintheunit.

Theremindermessagewillrepeatfor30secondsoritcanbe
silencedbypressingtheGREEN|button.

Whenit’stimearemindermessagewillplay…



((|))TheGREEN|buttonwillFLASHGREEN
andthereminderwillrepeatfor30seconds.


PresstheFLASHINGGREEN|buttononce…



Theremindermessagewillbesilenced
andtheGREEN|buttonwillstopflashing.



IftheGREEN|buttonisnotpressedthemessagewillstopafter30seconds.

Note:theoptionisavailableduringsetuptoreportaninactivityalarmcalltothecontrolcentreifthe
reminderisnotsilencedduringthe30secondperiod.



Remindermessagesmustberecordedandthetimeandintervalyouwantthemtoplaymustbeset
duringtheprogrammingoftheReachPlusunit‐seesection2.3.8fordetails.












“Don’tforgettotake
yourpillsthismorning”
(( ))

‐16‐
1.18USINGTHEDOORMONITORINGMODE

IfoptionaldoorcontactsarefittedtheReachPluscanbesettoplayamessage
and/orraiseanalarmwhenanentrancedoorisopened.

Upto16differentmessages,maximum8secondsdurationeach,canbe
recordedbyaCarerorrelativeusingthemicrophoneintheunit.

TheReachPluscanbesettomonitorthedoorpermanentlyorduring
3presettimeperiodseachday.

Iftheentrancedoorisopenedduringamonitoredperiod…




Themessagewillrepeatfor30seconds.



PresstheGREEN|buttononce…



Themessagewillbesilenced.




IftheGREEN|buttonisnotpressedthemessagewillstopafter30seconds.

Note:theoptionisavailableduringsetuptoreportadoorexitalarmcalltothecontrolcentreifthe
messageisnotsilencedduringthe30secondperiod.



Messagesmustberecorded(seesection2.3.8)andthedoorcontactmustsetupduringtheprogramming
oftheReachPlusunit‐seesection2.3.10fordetails.













“Thefront
d
ooris open”

‐17‐
1.19USINGTHELONEWORKERMODE
TheReachPluscanbesettosoundanalertafterapresettimeinterval
haselapsed.

Theuserhas60secondstopresstheGREEN|buttontostopthe
alertandre‐startthetimeintervalagain.

IftheGREEN|buttonisnotpressedafter60secondsaninactivity
callwillbesenttothecontrolcentre.

AttheendoftheLoneWorkerinterval…



((|))TheGREEN|buttonwillFLASHGREEN
andtheunitwill“Beep”for60seconds.


PresstheFLASHINGGREEN|buttononce…



Thebeepingwillbesilencedandthetime
intervalwillstartagain.



FailuretopresstheGREEN|buttonduringthe60secondperiodwhentheunitisbeepingwillsendan
inactivityalarmcalltothecontrolcentre.



TheLoneWorkerinterval(0to9hours)mustbesetduringtheprogrammingoftheReachPlusunit‐see
section2.3.6fordetails.




“Beep‐Beep‐Beep..”
(( ))

‐18‐
1.20MAINSPOWERFAILUREALERT
TheReachPluswillmaketheresidentawareiftheirmainselectricityisofforifthepowerleadhas
beenaccidentlyunplugged...
((z))ThefrontlightwillFLASHAMBER
andtheunitwillannounce…





Thismessagewillrepeat3timesevery4hoursuntilthemainspowerisrestored.
Tosilencethemessageandpreventitrepeatingagain,presstheGREEN|button.


PresstheGREEN|buttontoSILENCEthemessage




TheReachPluswillcontinuetooperateonitsbatteriesforupto24hours.



1.21TELEPHONELINEFAILUREALERT
TheReachPluswillmaketheresidentawareiftheirtelephonelinehasafaultorifthetelecomlead
hasbeenaccidentlyunplugged...
((z))ThefrontlightwillFLASHAMBER
andtheunitwillannounce…





Themessagewillrepeat3timesevery4hoursuntilthetelephonelineisrestored.
Tosilencethemessageandpreventitrepeatingagain,presstheGREEN|button.


PresstheGREEN|buttontoSILENCEthemessage




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IMPORTANT:anemergencycallcannotbemadewhenthetelephonelineisdisconnected.


“Pleasecheckyour
mainssupply”

“Pleasecheckyour
telephoneline”

‐19‐
8
5
2
0
*
1
4
7
#
3
6
9
BATTERY
PACK
OFF
1.22BATTERYFAILUREALERT
TheReachPluswillmaketheresidentawareifitsbatteryisbeginningtolosecharge…

((z))ThefrontlightwillFLASHAMBER
andtheunitwillannounce…





Thismessagewillrepeat3timesevery4hoursuntilthebatteryisreplaced.
Tosilencethemessageandpreventitrepeatingagain,presstheGREEN|button.


PresstheGREEN|buttontoSILENCEthemessage




Thelowbatteryconditionisautomaticallyreportedtothecontrolcentreandtheywillarrangetovisit
andreplacethebattery.

Innormalusethebatteryshouldnotneedreplacingforbetween3to5years.Thereplacementbattery
mustbeidenticaltothatoriginallyfittedandshouldonlybechangedbyacompetentperson.
Replacementbattery:TynetecPartNo.F00141
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
1.23ON/OFFSWITCH

TheReachPluscanbeswitchedoffifitisnotgoingtobeusedforaprolongedperiod.
Removethestand(iffitted)toaccessthebatterycoverontherear.


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Undothescrew,removethecoverandcarefullylift
thebatteryoutofitscompartment.

MoveswitchtotheLEFTtoturntheunitOFF.




Thebatterypackwillremainconnectedonashortwire.

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RemembertoswitchtheunitbackONduringinstallation.




“Back‐upbatterylow”

‐20‐
2.1QUICKSTARTGUIDE

ThisQuickStartGuidetakesyouthroughthemostbasicset‐uppossiblewheninstallingaReachPlus.
ThisassumestheReachPluswillbediallingacontrolcentre(notapersonalrecipient)andallother
settingsarefactorydefault.

ConnectingtheReachPlus…

1.UnplugtheusersTelephonefromtheBTwallsocketandplugitintotheReachPlusTELsocket.
2.ConnecttheTelecomLeadbetweentheBTwallsocketandtheReachPlusC/Osocket.
3.ConnectthePowerLeadbetweenamainssocketandtheReachPlusSUPPLYsocket.

Power‐upandEnterProgramMode…

1.Switchthemainssupplyon‐thefrontlightontheReachPluswillflashRED/AMBER/GREEN.
2.Enter1670usingthekeypadontherear,theunitwillannounce“ProgramMode–Ready”and
thefrontlightwillFLASHFASTGREEN.

SettingtheUnitIDNumber…

1.Enter#024andtheunitwillannounce“UnitID”.
2.EntertheunitIDnumberfollowedbythe#key.
3.Theunitwillannounce“Ready”.

SettingtheTelephoneNumber…

1.Enter#026andtheunitwillannounce“TelephoneNumber1”.
2.Enterthecontrolcentretelephonenumberfollowedbythe#key.
3.Theunitwillannounce“Ready”.
Note:upto4differenttelephonenumberscanbeenteredusingcodes#027,#028&#029.

SettingtheProtocolType…

1.Enter#022andtheunitwillannounce“ProtocolType”.
2.Enter0#forTTor1#forBS8521or2#forBS7369.
3.Theunitwillannounce“Ready”.

SettingtheTime&Date…

1.Enter#044andtheunitwillannounce“SetTime”
2.Enterthetimeas4digitsusingthe24hourclockformat(e.g.1:30PMis1330)followedby#.
3.Enter#045andtheunitwillannounce“SetDate”
4.Enterthedateas7digitsusingtheformat;Day(1=Monto7=Sun),Date(01to31),Month(01to
12),Year(00to99)followedby#.Forexample;Wednesday25January2012wouldbe3250112#.
5.Enter#086andtheunitwillannounce“CheckTime&Date”followedbythetime&datesettings.

ExitProgramMode…

Pressandtheunitwillsounda“Double‐Beep“andthefrontlightwillgoSTEADYGREEN.

PerformaTestCall…

1.PresstheRED((y))buttonontheReachPlusorpresstheTouchpendant.
2.Theunitwillannounce“AlarmType–PleaseWait–DiallingforAssistance”
3.Afterashortdelayyouwillhearthetoneswhentheunitstartstodial.
4.Thecontrolcentrewillanswer,speakwithyouandcancelthecall.