URC MX-1400 User manual

MX-1400
Owner’s Manual
Complete Control MX-1400
Owner’s Manual

Complete Control MX-1400
Owner’s Manual
Rev 1.4
Table of ContentsIntroducing the MX-1400
Thank you for purchasing URC’s MX-1400 wand remote control. Its easy
and intuitive use helps to simplify your life while adding control of more
things than thought possible.
Online Support:
Complete Control is sold both direct and through distribution. URC
devices must be installed and programmed by a certified custom
integrator.
End-User Support:
Visit the URC Home Page for product information, owner’s manuals, and
support contact information.
Contact Support:
For questions or assistance, please contact your custom integrator/
programmer.
My Installer/Programmer
Features & Benefits ................................................................................. 1
Parts ........................................................................................................ 2
Connecting the Battery Pack ................................................................... 3
Using the Charging Cradle ....................................................................... 3
Using the MX-1400 ................................................................................... 4
Using Voice Control ................................................................................. 7
Displaying the Setup Menu ...................................................................... 8
Alexa Voice Assistant & WiFi Setup ....................................................9
Voice Assistant Settings ............................................................. 15
Comcast Xfinity Voice Assistant .......................................................16
Sleep Timers .....................................................................................20
Event Timers .....................................................................................20
Power ................................................................................................21
Date & Time.......................................................................................21
Brightness ........................................................................................22
Button Beep ......................................................................................22
System ..............................................................................................23
Pickup ...............................................................................................23
Software Update................................................................................24
Factory Default ................................................................................. 24
Manual Wi-Fi Setup ................................................................................ 25
Specifications ........................................................................................ 32
Limited Warranty Statement ................................................................... 32
Technical Suppor t
Toll Free: 800-904-0800
Main: 914-835-4484
To open a support ticket go to:
H o u r s : 9 : 0 0 a m - 6 p m E S T M - F

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Features & Benefits
• IR/RF Device Control: This unit can directly control the IR device’s in
your home. You can also use RF to control devices located in different
rooms by integrating an MRF base station.
• Quick Connect Wi-Fi: When woken up, the remote connects to the
wireless network (2.4 GHz) for control via a Voice Assistant.
• Voice Assistant Ready: Enable the built-in Amazon Alexa service to
send commands verbally from the remote by pushing the press-to-talk
microphone button.
• User Interface Customization: Each Main Menu button can be
customized for activities, such as watching TV or listening to the radio.
These activities can contain multiple commands (macros) which enable a
single button press to turn the needed devices ON or OFF.
• Complete Control PC Editor: The MX-1400 is programmed using
advanced configuration software called Complete Control. To fully
automate an audio/video system, the programmer must have a detailed
knowledge of each component and how the system connects and
operates.

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Parts
• MX-1400 Wi-Fi Remote Control
• Li-ion Rechargeable Battery
• Charging Cradle
• Power Adapter
• USB Type C-Cable
MX-1400 Charging Cradle
Rechargeable Battery
Power Adapter
USB Type C Cable

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Connecting the Battery Pack
A battery is included in the box when shipped from the factory. Press the
spring lock down to unlock and remove the cover. Place the battery into the
battery compartment, making sure to align the contacts on the battery with
the contacts within the MX-1400’s battery compartment. The battery snaps
into place when aligned properly. Replace the battery cover.
Using the Charging Cradle
Plug the USB power adapter into a power outlet and the USB-C cable into the
rear of the charging cradle. Gently place the MX-1400 into the cradle, so that
the remote automatically aligns itself to the contacts on the charging cradle.
The status light immediately illuminates.
It is possible to connect the USB-C cable directly into the bottom of the
MX-1400.
There are three (3) status light conditions:
• Red: Indicates the the remote’s battery is charging
• Blue: Indicates that the remote’s battery is off the charging dock
• White: Indicates that the remote’s battery is fully charged

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Using the MX-1400
The Main Menu pages display activities and/or devices. Press the Main
button to access the Main Menu. Larger systems may have more than one
(1) page. Press either of the Page buttons to view additional Main Menu
pages.
Although the MX-1400 is programmed with custom layouts and devices, there
are persistent buttons that maintain a steady function:
A. Power On/Off: With a single press of either button, the Complete
Control system turns the device On or Off.
B. Capacitive Touch Screen: The specific function of each button is
linked to the screen icon associated to the LCD screen. These buttons
are used to select activities, devices, functions, navigate, and more.
Speak with your custom integrator for more details.
C. Page Left/Right: These buttons are used to navigate through the
various Main Menu and Device/Activity Menu pages.
D. Main: By default, this button returns the user to the previous menu.
E. Vol+, Vol-, & Mute: Used to increase, decrease, or toggle the mute
status of the active audio device.
F. CH+, CH-, & Prev: Used to change a Cable/SAT channel up or down
or to navigate through a device’s on-screen menus. The Prev button
returns to the device’s previous channel or can be used to return the
user to a previous menu.
G. Microphone: Select this button to interact with the native voice
assistant service. When pressed, the microphone activates and listens
to your verbal commands. The microphone is shut off when the button
is no longer pressed.
E F
C
D
A
B

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H. Navigation Keys: Comprised of up, down, left, and right. These
buttons are used to navigate through the menus and/or devices.
I. Select: Center button of navigation keys, used to confirm selections
displayed on a viewing device.
J. Menu: Displays the on-screen menu of the active device.
K. Guide: Displays the channel guide for the device’s on-screen display.
L. Info: Displays channel information for the device’s on-screen display.
M. Exit: Closes out any open menus or guides on the display or returns
to the previous menu.
N. Transport Buttons: These are the available buttons:
G
K
H
M
I
J
L
Using the MX-1400 (cont’d)

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●(Play)
●(Pause)
●(Stop)
●(Record)
●(Skip+)
●(Skip-)
●(Rew)
●(Fwd)
N

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Using Voice Control
The MX-1400 has the capability of using Amazon Alexa Voice Assistant to
control activities and devices programmed within the Alexa system.
For instructions on how to enable the Alexa Voice service, refer to page 9.
The MX-1400 preserves your privacy with a push-to-talk button on the remote
control. This means the Alexa Service is only listening when you want it too.
Issuing Voice Commands
Voice Commands can be issued easily and intuitively with the push-to-talk
button. This button removes the need to say “Alexa…”.
Press-and-hold the button and say phrases such as…
• “Set living room temperature to 72 degrees.”
• “Turn on patio lights.”
• “Turn off kitchen lights.”
• And much more…
The MX-1400 does not support the following Amazon Alexa features:
• Audio Playback via Amazon Music, Audible, or other music
services.
• Alexa Drop-In, calls, or video calls
• No graphical feedback

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Displaying the Setup Menu
The Setup Menu allows users to configure or change certain behaviors of the
MX-1400.
Enter the Setup Menu by pressing and holding the Main and Select (see
image at the right) buttons for greater than three (3) seconds.
Use the up and down navigation buttons to maneuver between the two Setup
pages. To select an option, highlight the desired setting and press the
“Select” key at the center of the navigation keys.
To return to a previous page press the left page button (at the left of Main
Menu). Press the Main or Exit button to return the remote to the Main Menu.
The Setup Menu times out after sixty
(60) seconds and returns the
MX-1400 to the system’s Main Menu.
• Sleep Timers
• Network
• Voice Assistant
• Brightness
• System
• Button Light
• Power
• Date & Time
• Button Beep
• Pickup
• Software Update
• Factory Default
Image on display presents all
the options available on the
two (2) Settings Menu pages.

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Alexa Voice Assistant & WiFi Setup
This option allows you to integrate your Amazon Alexa voice assistant with
the MX-1400. Once enabled, use the push-to-talk button to issue vocal
commands to the Alexa system.
Follow these instructions to enable the Alexa Voice Assistant service and
connect the remote to a WiFi network:
1. From the Settings Menu, select Voice Assistant.
2. Select Alexa Voice Assistant.
1
2

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3
4
Alexa Voice Assistant & WiFi Setup (cont’d)
3. Select Reactivate Beacon. [Note: If the ‘Reactivate Beacon’
button is grayed out, then the beacon for Alexa discovery is
currently active.]
4. The FFS beacon is activated. Select OK and open the Alexa app
on a smart phone or tablet.

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6
5
Alexa Voice Assistant & WiFi Setup (cont’d)
5. On the app Home screen, select Devices.
6. Select the + icon in the top-right of the Devices page
to add the remote.

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Alexa Voice Assistant & WiFi Setup (cont’d)
7. Select Add Device.
8. Type “URC” into the search bar at the top and select
the only option that is displayed.
7
8
• Note: The search results will display a device
called “URC Remote”. This is the MX-1400.

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Alexa Voice Assistant & WiFi Setup (cont’d)
9. Select Allow to provide the Alexa App with required
permissions to continue setup.
10. Select a Wi-Fi network to connect the remote too.

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Alexa Voice Assistant & WiFi Setup (cont’d)
11. Enter the Wi-Fi network password and select Next.
Follow any other prompts to complete the setup
process. The remote and Alexa have now been paired
and the Mic button is ready for use.
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Voice Assistant Settings
After setup, the Voice Assistance menu offers a few features to customize
how the remote interacts with Alexa.
• Audio Settings: Allows for Voice Volume and the Audio Cue
levels to be adjusted.
• Alexa’s Language: Allows for Alexa’s language/accent to be set
to one of a variety of options.
• Logout: Selecting Logout removes Alexa integration from the
remote. The Mic button no longer functions with Alexa until it has
been configured again.

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Comcast Xfinity Voice Assistant Setup
This option allows you to integrate your Comcast Xfinity voice assistant
with the MX-1400. Once enabled, use the push-to-talk button to issue
vocal commands to the Comcast Xfinity system.
It is recommended that the sleep mode of the Comcast/Xfinity box be
disabled.
Follow these instructions to enable the Comcast Xfinity Assistant service:
1. From the Settings Menu, select Voice Assistant.
2. Select Xfinity.
1
2

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Comcast Xfinity Voice Assistant Setup (cont’d)
3. From the Comcast Menu, select Enter IP to Connect (IP address of
the Comcast Box).
4. Select Next when prompted “Comcast box must be enabled for IP
control in order for the Xfinity voice feature to work”.
3
4

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Comcast Xfinity Voice Assistant Setup (cont’d)
5. Enter the IP address of the Comcast box, then select enter.
6. Select Next when prompted to “Choose the sources on your
remote that you want Xfinity voice to activate when pressing the
mic button”.
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6