Vectron POS Touch 12 User manual

VECTRON SYSTEMS
POS Touch 12
POS Touch 12 II PCT
User manual

3
© 2017 by Vectron Systems AG
Vectron Systems AG
Willy-Brandt-Weg 41
www.vectron-systems.com
Vectron
Leading in POS Technology
Your Vectron dealer
Stamp
Date: 2017-02-03
Subject to error and technical modification
Manufacturer
48155 Muenster, Germany

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Contents
1. Important information.........................................................9
1.1. Target group of this user manual ............................................... 9
1.2. Dealer support .............................................................................. 9
1.3. Scope of delivery........................................................................ 10
2. Terms, signs and signals ...................................................11
2.1. Safety-related information........................................................ 11
2.1.1. Warnings ...................................................................................... 11
2.1.2. Warning symbol .......................................................................... 11
2.1.3. Signal words ................................................................................12
2.2. Notes ............................................................................................12
3. Notes on safety..................................................................13
4. Device description .............................................................15
4.1. Intended use................................................................................ 15
4.2. POS Touch 12 POS system ........................................................ 16
4.2.1. Front view .................................................................................... 16
4.2.2. Rear view ..................................................................................... 17
4.2.3. Ports and interfaces................................................................... 18
4.2.4. Dimensions incl. foot S420 (in mm and inch) ......................... 19
4.2.5. Dimensions incl. foot S500 (in mm and inch) .........................20
4.2.6. Dimensions incl. wall mount (in mm and inch)........................ 21
4.3. Power supply PS60 ....................................................................22
4.4. Power supply PS61.....................................................................23
4.5. Mains cable.................................................................................. 24
4.6. Vectron POS software................................................................ 24
5. Technical data ....................................................................25
5.1. POS Touch 12 POS system ........................................................ 25
5.2. POS Touch 12 II PCT POS system............................................. 26
5.3. Power supply Vectron PS60 or PS 61......................................28
5.4. Vectron POS software (POS Touch 12)....................................29
5.5. Vectron POS software (POS Touch 12 II PCT) ........................29
6. Starting...............................................................................31

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POS TOUCH 12
POS TOUCH 12 II PCT
6.1. POS Touch 12 set up .................................................................. 31
6.1.1. Selecting the setup site for POS Touch 12 ............................. 31
6.1.2. Connecting the POS Touch 12 to the power supply............... 32
6.1.3. Connecting devices to the POS Touch 12 ...............................32
6.2. Aligning the screen ....................................................................33
7. Operation............................................................................34
7.1. Switching on and off the POS Touch 12 ..................................34
7.1.1. Switching on the POS Touch 12................................................ 34
7.1.2. Switching off the POS Touch 12 ............................................... 35
7.1.3. POS Touch 12 reboot ................................................................. 35
7.2. User interface .............................................................................36
7.2.1. Registration surface................................................................... 37
7.2.2. Payment interface ......................................................................39
7.3. Sign in/out at POS Touch 12.....................................................40
7.3.1. Sign in via operator button .......................................................40
7.3.2. Sign in via operator key............................................................. 41
7.4. Working with guest checks (GC) ............................................... 42
7.4.1. Opening a guest check............................................................... 42
7.4.2. Booking PLUs to a GC................................................................. 43
7.4.3. Closing a GC ................................................................................43
7.4.4. Finalizing a GC ............................................................................44
7.4.5. Separate invoicing of groups or single persons .....................45
7.4.6. Splitting single PLUs to another guest check.........................46
7.4.7. Moving all PLUs to another guest check ................................. 47
7.4.8. Transferring a GC to another operator.................................... 47
7.5. Working with hold buffers .........................................................48
7.6. Working with reports .................................................................48
7.7. Correction or void last entry ....................................................48
7.8. Print data server ........................................................................ 49
8. Service and maintenance ..................................................50
8.1. Cleaning .......................................................................................50
8.2. Contacting the customer service ............................................. 51
9. Errors, possible reasons and troubleshooting ................52
10. Shutdown ............................................................................55
11. Disposal ..............................................................................56

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12. Glossary..............................................................................57
13. Icons....................................................................................59
14. EU Declaration of Conformity ...........................................64
15. Accessories ........................................................................65
15.1. Operator lock systems ............................................................... 65
15.1.1. Operator lock L10 T15/T12 ...................................................... 65
15.1.2. Operator lock L21 T15/T12 ......................................................66
15.1.3. Operator lock L30 T15/T12 ......................................................66
15.1.4. Operator lock Vectron L10........................................................ 67
15.1.5. Operator lock Vectron L21 ...................................................... 67
15.1.6. Operator lock Vectron L30 ....................................................... 67
15.2. Customer displays ......................................................................68
15.2.1. Customer display Vectron C56.................................................68
15.2.2. Customer display Vectron C75 .................................................69
15.2.3. Customer display Vectron C100............................................... 70
15.3. Extension cable Vectron PS60 ................................................. 71
15.4. Stylus ........................................................................................... 71
15.4.1. Vectron stylus............................................................................. 71
15.4.2. Multifunction stylus ................................................................... 72
15.4.3. Touchpen Vectron PCT ..............................................................72
16. Other Vectron products ....................................................73
16.1. Stationary Vectron POS systems .............................................73
16.1.1. Vectron POS Touch 15, POS Touch 15 PCT,
POS Touch 15 II PCT .................................................................. 74
16.1.2. Vectron POS Vario II ..................................................................75
16.1.3. Vectron POS Mini II .................................................................... 76
16.2. Mobile Vectron POS systems ....................................................77
16.2.1. Vectron POS MobilePro III .........................................................77
16.3. Software ......................................................................................78
16.3.1. Vectron Mobile App....................................................................78
16.3.2. Vectron Commander .................................................................. 79
16.3.3. Vectron Journal Tool .................................................................80
16.3.4. Vectron POS PC ..........................................................................80
16.4. bonVito.........................................................................................80

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1. Important information
This user manual is part of the
• POS Touch 12
or
• POS Touch 12 II PCT,
hereinafter called POS Touch 12.
Please read the whole document and in particular the chapter "Notes
on safety" before working with the product. Keep the document so
that it is available for all users at any time. Always enclose the re-
quired documents when forwarding the product to others.
1.1. Target group of this user manual
End users of the POS Touch 12.
1.2. Dealer support
Your specialist retailer has programmed the POS Touch 12
for you and is your contact partner for questions concerning
the programming. If necessary, he will be glad to support you
during initial start-up and will train you in using your POS
system.

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POS TOUCH 12
POS TOUCH 12 II PCT
1.3. Scope of delivery
Vectron POS
Touch 12
(with foot
S400)
Vectron POS
Touch 12
(with foot
S500)
Vectron POS
Touch 12
(with wall
mount)
Standard ship-
ment
Vectron POS
Touch 12 POS
system incl.
foot S400
Vectron POS
Touch 12 POS
system incl.
foot S500
Vectron POS
Touch 12 POS
system incl.
wall mount
Housing Touch
12 port cover
foot
Housing Touch
12 port cover
foot
Housing Touch
12 port cover
wall mount
Power supply
Vectron PS60
Power supply
Vectron PS61
Power supply
Vectron PS61
Operator lock Vectron L10 with four operator
keys
Two covers each for the SD-card- and SIM-
card slot
Power cord
Vectron POS software with licence
Notes on safety and installation
Dispatch box
Optional
accessories
Operator lock Vectron L21, Vectron L30
Customer display Vectron C56, Vectron C75,
Vectron C100

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2. Terms, signs and signals
2.1. Safety-related information
These instructions contain introductory safety information
and specific warnings for your POS Touch 12 system .
2.1.1. Warnings
ASIGNAL WORD
aType and source of danger. Consequence of
non-compliance
XAverting of a danger
2.1.2. Warning symbol
Warning sym-
bol Meaning
AAWarning symbols for instructions warning of
injuries.
aGeneral warning symbol.
qWarning symbol for hazards due to
crushing.
sWarning symbol for hazards due to electric
shock.

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POS TOUCH 12
POS TOUCH 12 II PCT
2.1.3. Signal words
ADANGER
The signal word „DANGER“ indicates a danger with high risk,
which will result in death or severe injury if it is not avoided.
AWARNING
The signal word „WARNING“ indicates a danger with medium
risk, which could result in death or severe injury if it is not
avoided.
ACAUTION
The signal word „CAUTION“ indicates a danger with low risk,
which could result in minor injuries if it is not avoided.
NOTICE
The signal word „NOTICE“ indicates a danger which could
result in material damage if it is not avoided.
2.2. Notes
iThis sign refers to information that can be
helpful when operating your POS Touch 12.

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3. Notes on safety
ADANGER
Deadly shock caused by damaged POS system components.
XDisconnect the mains cable from the power grid in case of
damage. Contact your Vectron specialist retailer if POS
system components are damaged.
ACAUTION
Pinching of fingers when aligning the screen.
The gap between the screen housing and the joint changes
during alignment.
XDo not insert your fingers between the screen housing and
the joint.Before aligning the screen see the notes in chapter
6.2 “Aligning the screen” on page 33.
Risk of stumbling and damaging the POS system components by
device cables lying unprotected in the room.
XRoute the device cables so that they do not pose a potential
hazard!

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POS TOUCH 12
POS TOUCH 12 II PCT
NOTICE
Damage of POS system components caused by excessively high
voltages or currents.
XUse an earthed socket to which alternating current between
110 and 240 volts is connected.
XUse power sources which are protected with a residual-
current circuit breaker.
Malfunctions caused by faulty programming.
XOnly change the programming when your are absolutely sure
of the effects this will have.
XProtect the programming and programming functions with
passwords.
XYour Vectron specialist retailer will support you should you
have questions on programming or will program the POS
system according to your requirements.
Damage of touch screen caused by unsuitable objects.
XPlease touch the screen exclusively with fingers or the
provided stylus.
Burn-in effect through static image content.
Shadow images can remain visible on the display due to static
image content.
XPlease configure the screen saver.
XYour Vectron dealer will support you should you have
questions on programming or will program the POS system
according to your requirements.
Aggressive cleansers can damage the housing surface.
XDo not use any scouring or dissolving agents for cleaning.
XIf necessary clean the housing surface with a smooth, lint-
free cloth. In case of strong contamination you can dampen
the cloth with water or with a mild, residue-free cleanser.
Damage to POS system components when transporting in
unsuitable packing.
XDispatch the POS system components exclusively in the
original packing.

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4. Device description
4.1. Intended use
The POS Touch 12 is a mobile POS system for order taking
and payment.
The POS Touch 12 may be used under ambient conditions
as defined in chapter 5 “Technical data” on page 25. To
operate the POS Touch 12 use exclusively Vectron original
accessories or Vectron-approved accessories.
The Vectron Systems AG does not accept liability for damages
or injuries resulting from improper use.
The operating company of the POS Touch 12 is responsible
for saving and backup of data that was created with the
POS Touch 12.
The operating company of the POS Touch 12 is responsible for
processing the data in accordance with the legal demands.

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POS TOUCH 12
POS TOUCH 12 II PCT
4.2. POS Touch 12 POS system
4.2.1. Front view
3
2
1
Fig. 1: POS Touch 12 front view
Pos. Designation Description
1Touchscreen Data input with stylus or fingers
2Operator lock Log in/out with operator key.
3two USB ports Port for external devices and stor-
age media.

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4.2.2. Rear view
3
2
1
4
5
6
7
Fig. 2: Rear view
Pos. Designation Description
1On/Off key
2Loudspeaker
3Port cover locking
4Port cover Cover for ports and interfaces
(see in chapter 4.2.3 “Ports
and interfaces” on page 18).
5Customer display
port cover
This cover can be removed to
connect a customer display.
6Foot cover Cover for power supply.
7Foot cover locking

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POS TOUCH 12
POS TOUCH 12 II PCT
4.2.3. Ports and interfaces
4 5 8721 3 6
Fig. 3: Ports and interfaces
Pos. Designation Description
1USB ports Six USB 2.0 ports for external
devices and storage media.
2Network Network port, RJ45, 10/100
BaseT.
3SIM card slot For standard Mini SIM cards (25
x 15mm).
4Serial interfaces Six Serial interfaces for external
devices, RJ45.
5Card interface Slot for SD and SDHC memory
cards.
6Audio port Port for stereo loudspeakers.
7Power connec-
tion
Port for power supply PS61.
8Drawer connec-
tion
Two ports for cash drawers.

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4.2.4. Dimensions incl. foot S420 (in mm and inch)
250
(9.8")
308
(12.1")
396
(15.6")
388
(15.3")
250
(9.8")
270
(10.6")
316
(12.4")
Fig. 4: POS Touch 12 Dimensions incl. foot S420 (in mm and inch)

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POS TOUCH 12
POS TOUCH 12 II PCT
4.2.5. Dimensions incl. foot S500 (in mm and inch)
187
(7.4")
308
(12.1")
200
(7.9")
200
(7.9")
200
(7.9")
295
(11.6")
351
(13.8")
308
(12.1")
30°
20°
Fig. 5: POS Touch 12 Dimensions incl. foot S500
(in mm and inch)